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Embassy Suites Chicago O'Hare Rosemont

3.5 of 5 5500 N. River Road, Rosemont, IL 60018
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Certificate of Excellence 2014
Embassy Suites Chicago O'Hare Rosemont
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Embassy Suites Chicago O'Hare Rosemont
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605 reviews from our community

Traveler rating
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    110
    55
    31
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142
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Massillon, OH, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for our son's graduation from Navy basic training. Everyone was friendly. Breakfast was fresh, delicious and had plenty of options. Loved the pool setting. Fresh fruit in the fitness room. Decor in the lobby, bar and atrium was great.Connected via a parking deck to an entertainment district. Enjoyed it all.

Review collected in partnership with Embassy Suites Hotels

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Milan
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Kind of strange layout with a huge room with a big table before the bedroom.but would be perfect for family games etc. Room was clean and bedding very comfortable. Parking was complicated. Desk people were a little conflicted in their information for parking

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Omaha, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

I stayed 3 days for a family wedding. The wedding ceremony and reception were amazing!! Good food and wonderful service. I was not so impressed with the check-in and check-out experience. The gentleman were rude and didn't even make eye contact and they messed up my reservation which made our family have to change rooms on the last night.

Review collected in partnership with Embassy Suites Hotels

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Northbrook, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here multiple times in conjuction with my company holiday party, and would stay here again. The king size bed is very comfortable. The complimentary hot breakfast, including made to order omelets, is an added bonus.

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Welcome back! It was a pleasure to accommodate you for your company’s holiday party. We are pleased to learn that the comfort of your guestroom and delicious breakfast menu options we serve had a positive impact on your stay. We look forward to welcoming you back to Embassy Suites Hotel Chicago Rosemont the next time you are visiting the area. More 

Boston, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The property has a nice look with a nice restaurant but I couldn't sleep from the pungent odor eminating from my room. No interest from staff to address the issue in any way. Avoid this property at all cost.

Review collected in partnership with Embassy Suites Hotels

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

We appreciate the time you have taken to make us aware of the issue you had with your guestroom. It is disappointing to hear that your stay was not as you had hoped and we regret any disturbances to your rest. Your comments have been forwarded to our management team so that we can address it. Thank you for sharing... More 

Plainfield, Indiana
Top Contributor
111 reviews 111 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 1 week ago

We did the "stay and park " package. It was Friday night when we stayed, and the WHOLE hotel reeked of paint thinner. It was awful! Our room was an ice cube upon arrival and we turned the heat on. Water started pouring down the wall! They did quickly come up to the room and identified the problem as a... More 

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your review of your stay. Arriving at a hotel and not being able to just relax in your room can be frustrating and we sincerely apologize that this is the type of challenging experience you were presented with at our hotel. We believe that customer service comes first and will address your comments with our staff so... More 

Portage, Indiana
Top Contributor
98 reviews 98 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Always a favorite when traveling through O'Hare. Nice remodel of the dining area, nice rooms, free breakfast and evening reception. Don't get a room by the lobby, can be a bit loud. Good location with many restaurants nearby. The stay and park is great cheaper than parking at the airport with a free shuttle service.

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

It was a pleasure to have you stay with us and we are delighted to learn we are your hotel of choice when traveling through Chicago O’Hare International Airport. Your kind words for our hotel and terrific amenities we offer are appreciated as this is the memorable experience we wish to deliver to all of our guests. Thank you for... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have never been to an Embassy Suites. I was in town for a business meeting over a few days and this was a great surprise. Upon coming into the hotel i noticed a clean area and very respectful staff. The hotel also had shuttle service from the Airport to the hotel which I enjoyed. Once I got into my... More 

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

It is always wonderful to learn when a guest enjoys their time with us and we greatly appreciate your perspective. We are delighted to hear that our outstanding customer service and comfort of our hotel helped make your business trip to the area positive. It was wonderful to have you stay with us at Embassy Suites Hotel Chicago Rosemont and... More 

Rosemont, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Although I didn't spend a great deal in the room itself, I was there long enough to know great service. The staff there is simply great, especially a guy by the name Sean. He was so helpful with all my questions and even provided some good suggestions

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your great review. Your comments about one of our team members are very much appreciated as this is the experience we strive to deliver to all of our guests. We are delighted that you enjoyed your stay with us and look forward to welcoming you back to Embassy Suites Hotel Chicago Rosemont on your next visit. More 

Chicago, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

When I checked into the hotel the lobby reeked of paint fumes. Unfortunately my guests and I had an experience in which we almost got stuck in an elevator. We alerted the desk staff of the faulty elevator and they did nothing about it resulting in having another guest get stuck in the same elevator for 35 minutes. The pool... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for taking the time to provide your comments in regards to your stay. Your feedback regarding the condition of our hotel has been addressed with our management team and we do apologize for any inconveniences or frustrations this may have caused you. We hope to have another opportunity to welcome you back the next time you are in... More 

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Additional Information about Embassy Suites Chicago O'Hare Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Chicago O'Hare Rosemont 3.5*
Number of rooms: 294
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#8 Romantic Hotel in Rosemont
#12 Business Hotel in Rosemont

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