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Embassy Suites Chicago O'Hare Rosemont

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5500 N. River Road, Rosemont, IL 60018
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Embassy Suites Chicago O'Hare Rosemont
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Embassy Suites Chicago O'Hare Rosemont
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693 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee, Wisconsin
Top Contributor
175 reviews 175 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very nice hotel: clean, pleasant and well above average. The toiletries are great. The room was nice but a bit dark. The iron in mine was leaking so I had puddles of water twice. The breakfast is better than most, but they can strive for less-processed baked goods. The manager's reception is every night which is uncommon... More 

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ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

ScenicSights, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the clean, pleasant hotel itself to the managers reception.. We hope to be able to welcome you back again on your next visit to the area. Best Wishes,... More 

Highlands Ranch CO, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The entire staff was very helpful and courteous during my check in and during my check out. The room was very comfortable and clean. I travel for business about 50% of the time and I would highly recommend this hotel for anyone looking for a good place to stay on a business trip.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Kevin S C, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the helpful staff to the clean, comfortable room. We hope to be able to welcome you back on your next visit to the area. Best Wishes,... More 

Marion
Top Contributor
115 reviews 115 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We have stayed in this hotel many times and it is always clean and the cook to order breakfast is good. It is very convenient to o'Hare and to downtown also. Wish their parking was free like it is at the Embassy Suites in Schaumburg. We will be staying here again.

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Tiffanyjim, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the cleanliness to the cooked to order breakfast. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Barcelona, Spain
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed there due to a layover as our flight god cancelled. Rooms and meals were paid by the airline by vouchers. At the beginning the front desk did not want to recognize my HHonors level, then it was fixed. Front Desk would give wrong info on flights and terminal departures. Located just 20 min by frequent shuttle from the... More 

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ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

kosmar01, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with... More 

St. Petersburg, Florida
Top Contributor
136 reviews 136 reviews
25 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel conveniently located to ohare. Great breakfast, room, staff service and quiet atmosphere. Return scheduled for next month. Recommended hotel. :). Nice bed, very clean and carpet looked new even though it wasn't. Great management as evidenced by all stated.

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

MichelleB1101, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the great location to the breakfast and staff service. We hope to be able to welcome you back again on your next visit to the area. Best Wishes,... More 

Boulder, United States
1 review
4 of 5 stars Reviewed 1 week ago

Enjoyed my stay for an industry accounting workshop. Rooms are superb! Breakfast is good, reasonable variety but if you have any special digestive needs or upset forget it. I needed some apple sauce, none available. They have what they have and that's it. The make to order stuff distracts you from the limited selection. Complimentary happy hour is nice as... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Andre R., Dear Phil G, Thank you for taking the time to write a review about your recent stay at our hotel. We are so pleased to hear that you enjoyed your experience with us from the superb rooms to the friendly and professional staff. We hope to be able to welcome you back again on your next visit to... More 

Joliet, IL
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was clean and the staff was friendly and efficient. The breakfast and evening reception were good (better snack variety at night would have been nice.) The air conditioning in our room never got very cool and our room and common areas seemed very humid the entire weekend. Our room door and the stairwell door near us (constantly in... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

pandamom_IL, Dear Phil G, Thank you for taking the time to write a review about your recent stay at our hotel. We are so pleased to hear that you enjoyed your experience with us from the clean room to the friendly staff. We hope to be able to welcome you back again on your next visit to the area. Best... More 

Batavia, United States
1 review
2 of 5 stars Reviewed 1 week ago

I went during a busy convention and waited at times 30 minutes for an elevator. It is an 8 floor hotel and only 3 elevators. During my stay I was lucky if 2 were running, often times it was only 1. The elevators when they ran were extremely slow. The complimentary breakfast was poor in comparison to other Embassy Suite... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Dear Adam H., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us... More 

Evansville, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We take a trip up to Schaumburg about once a year and always stay at this Embassy Suites hotel. It was a pretty uneventful stay. You get a free hot breakfast and I like that they serve it until 10:00 on weekdays and 10:30 on weekends. The Embassy Suites Lakefront downtown in Chicago stopped serving breakfast at 9:00, which we... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Sakuradreams, Thank you so much for taking the time to leave a review of your recent stay. We are so pleased to hear that you enjoyed your experience with us. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Chicago, United States
1 review
2 of 5 stars Reviewed 1 week ago

Bathrooms in poor condition. Tub spouts barely held to wall. Little or no room to get ready, door almost hits toilet. Staff unprepared for conventions across the street. Don't use hotel phone, outrageous rates. Elevators barely worked and did not feel safe.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Dear Phil G, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us... More 

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