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Embassy Suites Chicago O'Hare Rosemont

#13 of 16 Hotels in Rosemont
Certificate of Excellence
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5500 N. River Road, Rosemont, IL 60018
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Best prices for: 1 room 1 guest
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Embassy Suites Chicago O'Hare Rosemont
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Embassy Suites Chicago O'Hare Rosemont
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670 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carol Stream IL, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Easy booking, FAST check-in, great staff, quiet comfortable room/bed. Only negative is more a reflection of the economy than the management - the outdated/slow elevators (and the apparently outdated and slow toilets). Maybe the signs around the parking garage could be improved also as it was a bit tricky finding our way in the first time. But back to the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Eugene B, Thank you so much for taking the time to leave a review after your recent stay here. We are so pleased to hear that you enjoyed your experience here with us from the easy booking, FAST check-in, great staff, to the quiet comfortable room/bed. We hope to be able to welcome you back again on your next visit... More 

Eugene, Oregon
Top Contributor
65 reviews 65 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is showing its age. From the extremely excruciatingly slow elevators, to the atrium to the rooms this is in need of a face lift. If you are used to the green spaces that are the trade mark of the Embassy Suites you will be disappointed. That is because this used to be a . Radisson Suites. As such... More 

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ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

MESerra, Thank you so much fort taking the time to leave a review of your recent stay here with us. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider... More 

Grand Rapids, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

First off, let me start by saying that I got married in this hotel 14 years ago and it was an elegant wedding and our guests - both from Chicago and elsewhere all raved about the wedding and the meal. We decided to return to the hotel for a spring break long weekend to take our daughter to American Girl... More 

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ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

cbaileti, Thank you so much for taking the time to leave a review after your recent stay. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us... More 

Steamboat Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel seems to have been recently updated, but still showing its age. One elevator not working makes for long wait and resorted to walking up and down 8 flights. Small gym with older precor machines. Breakfast is hot and servers so worked hard. Snacks in the evening reception were very disappointing. Chips and salsa and dried carrot and celery sticks.... More 

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ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Daveyk14, Thank you so much for taking the time to leave a review after your recent stay. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us... More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked one night at the Embassy Suites in the middle of the week. It is located directly across the street from the Donald E. Stephens convention center. Other hotels in the area were charging less, but this place provides drinks and snacks in the evening and breakfast in the morning. Parking is an additional $24. You can park at... More 

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ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Webmom222, Thank you so much for taking the time out to leave a review of your recent stay here. We are sorry to hear that you had a few small disappointments, but we do thank you for the great feed back including your pleasant thoughts about the room and staff at check out. We do hope to be able to... More 

Crandon, Wisconsin
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

My wife and 5 kids stayed here over Spring Break. The rooms were spacious enough to accommodate all of us. The complimentary breakfast and happy hour snacks and drinks were a nice bonus. The price was great as was the location. I would definitely stay here again.

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Larry P., Thank you so much for taking the time to leave a review after your recent Spring Break stay with us. We are so pleased to hear that we were able to accommodate all 5 of you and that you enjoyed your experience here from the price and location to the breakfast and complimentary reception. We hope to be... More 

Chicago, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

if elevator is slow and the hotel is too quite is the worse you have to say, hard to not give it goo review. Booked as a stay, park fly option and was not disappointed with how things worked out. will stay again. After reading others complaints about shuttle we made sure to ask where pickup was and had no... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

William T., Thank you so much for taking the time out to leave a review. We are so pleased to hear that you were able to take advantage of our park and fly option and that you had no troubles with the shuttle. We hope to be able to welcome you back again on your next trip to the area.... More 

South Bend, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel and staff were great walking distance to the mall and many places for dining and entertainment. Rooms were clean. Free drinks at happy hour a definite plus. Meeting rooms git our needs. Hot breakfast including made to order omelets were a plus.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Charles W, Thank you so much for taking the time to leave a review of your recent stay with us. We are so pleased to hear that you enjoyed your experience here from the location to the managers reception, breakfast, and meeting rooms. We hope to be able to welcome you back again on your next trip to the area.... More 

Park Forest, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

I am a south suburb Chicago native, and I decided to take a mini trip with my girlfriend, my brother, and his girlfriend. The hotel was very elegant, I LOVED how the hallway to your room is a balcony. The room was very clean and comfortable. The bed was above average. My room was on the 7th floor, so I... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Donovan J, Thank you so much for taking the personal time to leave a review after your recent stay. We are so very pleased to hear that you enjoyed your experience with us from the Manager's Reception to the great room and helpful staff. We hope very much to be able to welcome you back again and again for your... More 

Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The Embassy suites in Rosemont is a very nice experience. Staff is pleasant and helpful and often anticipates your needs. Rooms are clean and fresh and the breakfast is served with a smile by helpful workers. The evening reception is a pleasant experience as well. I certainly would stay at the Embassy suites again

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Paleke , Thank you so much for taking the time from your personal schedule to leave a review of your recent stay. We are so pleased to hear that you enjoyed your experience here with us including our pleasant and helpful staff and clean and fresh rooms. What a great compliment that you feel that we anticipated your needs. We... More 

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