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All 16 Rosemont hotels

Embassy Suites Chicago O'Hare Rosemont

3.5 of 5 Hotel   |   5500 N. River Road, Rosemont, IL 60018
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68%
Ranked #13 of 16 Hotels in Rosemont
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Virginia F Westfield, United States
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562 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westfield, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a Very nice place to stay for buisiness, which is the reason I was there. I would definitely stay there again. The breakfast was excellent with many choices. There are many, many restaurants in the area for any budget. The service was incredible. Every employee I met was friendly and very anxious to help in any way I... More

Review collected in partnership with Embassy Suites Hotels

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Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is actually a lovely hotel. Two room suite is really big, great sized washroom, mini fridge and microwave. Free breakfast was decent...who can really complain, it is free! Didn't get to take advantage of happy hour... Although a nice hotel, I'm only giving an "Average" rating due to the fact that when you check in or out...NO CARTS... More

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for sharing your perspective of our hotel. It is disappointing to learn your visit was not as you expected and we’re truly sorry. We will review your comments about your guestroom and availability of the luggage carts with our management team as we continually strive to provide the highest level of customer satisfaction for our guests. We hope... More

chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

convenient,clean,great staff and very reasonable rates. Free b-fasts are awesome and nightly managers reception with snacks and cocktails was very very nice walk to great restaurants and convention center and short drive --5 min to a casino

Review collected in partnership with Embassy Suites Hotels

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for letting us know how much you enjoyed your stay at Embassy Suites Hotel Chicago Rosemont. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and a variety of great amenities to ensure their stay with us is memorable. We are glad that you enjoyed our complimentary Evening Reception and convenient... More

Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel should be more....with thena e Embassy Suites, I expect more! I must say, as aHilton Honors member, this hotel made me wish I had booked across the street at the Double Tree. We stayed here fora group outing for Oktoberfest at Hofbrauhaus. The lobby/breakfast area was recently remodeled and looked nice. Breakfast was included, and was not too... More

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for sharing your perspective of our hotel. It is disappointing to learn your visit was not as you expected and we’re truly sorry. We will review your comments with our team as we continually strive to provide the highest level of customer satisfaction for our guests. We hope one day we can welcome you back and provide you... More

Norwich, Connecticut, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We found this hotel to be ideally situated for our needs. The Blue Line to Chicago was about 5 blocks away, it is an easy shuttle ride to/from the airport in the hotel's vehicles. The room was large and complete with the needed amenities.The wait staff and the bartenders couldn't have been more attentive. However, our four night stay was... More

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your review of your stay with us. While we are thrilled that you enjoyed our convenient location to the area attractions and complimentary shuttle service we offer, it was disappointing to hear that you were not happy with other areas of your stay. We would like to apologize for any difficulties or frustrations you may have encountered... More

Weymouth, Massachusetts
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in town for the Garth Brooks concert and the location of this hotel was ideal. It was close to the airport, to Allstate Arena and Rivers casino. The rooms were nice - very clean and comfortable. Price included breakfast which was good. Food was decent and plenty to choose from. Basil Kitchen & bar was a great stop... More

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for sharing your experiences at Embassy Suites Hotel Chicago Rosemont. Although we are pleased that the comfort and convenience of our hotel enhanced your stay, we do regret any inconveniences you may have experience with the lack of linens in your guestroom. We are delighted that you were able to dine at our Basil’s Tavern and we look... More

Kaiserslautern, Germany
Top Contributor
441 reviews 441 reviews
78 hotel reviews
235 helpful votes 235 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Okay hotel and rooms. The room (526) was clean. I did have a problem with one of the smoke detectors beeping (the battery was dying) and called the front desk for repair – which was done immediately. The rooms are, of course, huge and really overkill unless you’re planning to spend time in your room (I don’t). The king bed... More

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Lee-GM, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your comments about your recent stay, I'm glad your enjoyed our Breakfast and spacious Suites. We will take your comments about the Beer and Coffee under consideration as we have many European Guests and we would like to accommodate them as well. We look forward to your return when you travel back to Chicago. Auf Wiedersehen, More

Montgomery, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed so we could walk across the street to Wizard World Chicago. I really like the big doors as you walk into the room. And they have over night parking, which you have to pay for. I think 2 nights is 50 bucks. I didn't really notice alot of noise. We were on the 5th floor. The only thing... More

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EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your review of your stay at Embassy Suites Hotel Chicago Rosemont. Although we are delighted to hear that you enjoyed the comfort of our guestrooms and convenient location to the area attractions, we are disappointed to learn that not all areas of your stay were positive. Your comments about your guest bathroom have been forward to our... More

London, Canada
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Over this past summer my boyfriend and I have stayed in 4 different Embassy Suites in various cities. During all our stays we have loved the hotel chain until we stayed in Chicago. In Chicago we were greeted promptly and very friendly upon arrival and attended the Manager's Reception which always is a nice perk to the hotel! However the... More

Was this review helpful? Yes 6
Lee-GM, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

I apologize for the experience you had in our Hotel and I have addressed this issue with our Housekeeping department. I have a concern when we don't follow through promptly with requests from our Guests. We hope you will return to stay with us when your travels bring you back to Chicago. More

North Bay
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is the second year that we stayed at the Embassy Suites Chicago O'Hare Rosemont. Both occasions were for conventions. Rooms are spacious and comprise two rooms, the price includes a very good breakfast buffet that includes made to order omelets, etc; and the manager's special 5:30 to 7:30 free drinks was appreciated. We would stay again. Book early because... More

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for choosing to stay at Embassy Suites Hotel Chicago Rosemont. We are delighted to hear we are your hotel of choice when staying in the area. It is wonderful to learn that the comfort of our guestrooms, delicious breakfast buffet and fabulous evening reception all added to your positive experience. It is always a pleasure to have you... More

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Additional Information about Embassy Suites Chicago O'Hare Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Chicago O'Hare Rosemont 3.5*
Number of rooms: 294
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites

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