We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites Chicago O'Hare Rosemont

3.5 of 5 5500 N. River Road, Rosemont, IL 60018
Hotel deals
Hotel website
Special Offer
Park, Stay & Go
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Certificate of Excellence 2014
Embassy Suites Chicago O'Hare Rosemont
Professional photos View all
Browse nearby
Embassy Suites Chicago O'Hare Rosemont
Write a Review

593 reviews from our community

Traveler rating
    204
    197
    108
    54
    30
See reviews for
139
68
33
257
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (593)
  • Mar-May only
    (121)
  • Jun-Aug only
    (198)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (118)
All months
San Lorenzo, Puerto Rico
1 review
5 of 5 stars Reviewed 1 week ago

Great rooms and great service. Excellent location for business purposes. Employees are very respectful and they provide a great attention to the customers. The facilities are always accessible and really clean. Room service are really neat.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for letting us know how much you enjoyed your stay Embassy Suites Hotel Chicago Rosemont. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and a variety of great amenities to ensure their stay with us is memorable. We are glad that you enjoyed your visit and look forward to welcoming... More

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Had an extra day to burn after an interview, so decided to stay in Chicago to save a flight. I took the blue line to get to this embassy suites (shorter trek than expected) so I can experience the city without having a car. The place doesn't look fancy on the outside, but don't judge a embassy suite by its... More

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for choosing to stay with us at Embassy Suites Hotel Chicago Rosemont. It was a pleasure to have you here and your kind words for one of our team members is very much appreciated and we look forward to sharing your review with him. We are delighted you enjoyed your stay with us and hope to have the... More

Cincinnati, Ohio
Top Contributor
51 reviews 51 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The check-in was good. The desk clerk was very friendly and informative. She acknowledged I was a Hilton Hhonors member. The room was not very clean and outdated. The chair and carpet had stains on them. The light switches were very low, like 3 feet from the floor. The toilet was also very low to the floor. I am only... More

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

As a HHonors member, we like to thank you for your feedback. It is disappointing to hear that your stay with us was not as expected. We will share your comments about your guestroom and some of our staff members with our management team as we are always looking for ways to improve the experience of our guest. We hope... More

Rosemont, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Rosemont Embassy Suites. We were celebrating a 50th birthday and it was perfect, started out with the complimentary cocktails at the hotel then we were close enough to walk to the Entertainment District and enjoyed dinner and dancing.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

It is wonderful to learn you enjoyed your stay at Embassy Suites Hotel Chicago Rosemont as well as our convenient location and complimentary cocktail reception. Thank you and we look forward to having you here again soon. More

naperville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

this hotel is very friendly staff and very clean. and the breakfast was very good along with a cocktail reception with finger foods. the suite were very clean for the money we paid was worth it and will stay there again....

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

What a great review! It is exciting to read comments such as yours as this is the experience we strive to deliver to our guests. We are thrilled you enjoyed some of our many amenities like our complimentary cocktail reception and we look forward to welcoming you back to Embassy Suites Hotel Chicago Rosemont. More

Senior Contributor
30 reviews 30 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we stayed one night to see a concert in Rosemont. Hotel is nice and has free hot breakfast and evening reception - beverages and alcoholic drinks, snacks (chips, salsa, veggies and dip, pretzels, etc).

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

We are delighted to learn that our convenient location was just what you needed for the concert you attended and that you enjoyed our complimentary breakfast and cocktail reception. Thank you for your kind words for our hotel. We look forward to welcoming you back to Embassy Suites Hotel Chicago Rosemont for another terrific visit. More

plainfield, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Check-in was not friendly. The guy at the desk never acknowledged me or made eye contact. Room service dropped the ball and never delivered my soap and body cream. Ice machine was broken had to go down three floors. Check out was friendly and the employee seem to appreciate my business.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for sharing your review. Nothing disappoints us more than to hear that overall customer satisfaction was lacking during your stay. Your specific examples will allow us to work with our team to ensure our highest level of customer service is met. We hope to have the opportunity to welcome you back and provide you with a stay that... More

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Was here for 2 nights. Had a nice 2-Double bed suite for a VERY reasonable price. Facility was very clean and a very friendly and helpful staff. Sports bar on site was a plus. Only drawback is the wifi is terrible - so bring your Ethernet cable. Next time in the Chicago area will definitely stay here.

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for sharing your experiences at Embassy Suites Hotel Chicago Rosemont. Although we are pleased that our friendly service, comfort of your guestroom and Basil’s Tavern enhanced your stay, we do regret any inconveniences you experience with the Wi-Fi service at our hotel. We look forward to seeing you on your next visit to Rosemont. More

Saint Louis, Missouri
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for business. Hotel was conveniently located near O'Hare. Shuttle was good. The staff was friendly. However the rooms could use some updating. There was paint peeling from the bathroom. Thermostat was old and needing replacing. Found peanuts on the floor under the table - I didn't eat any peanuts...

Was this review helpful? Yes 1
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for sharing your review of your stay with us. Although we are delighted that you appreciated our convenient location and friendly staff, we do regret that you were disappointed with your guestroom. We will forward you review to our housekeeping team so that we can make improvements. We hope you will allow us the opportunity to welcome you... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent a week in this hotel and was surprised and how different it was from other Embassy Suites. This one is a union shop and nothing gets done until the union says so. Sad that they would allow this to interfere with the guest experience, but then again perhaps this is just a hotel for stranded passengers from ORD... More

Was this review helpful? Yes
EmbassyStesRosemont, General Manager at Embassy Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your review of your stay. While we are delighted to hear that you found one of our staff members to be fabulous, we regret that your stay was not as you anticipated and will share your comments with our team as we are always looking for ways to improve the experience of our guests. We hope to... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Embassy Suites Chicago O'Hare Rosemont? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Chicago O'Hare Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Chicago O'Hare Rosemont 3.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Hotels.com, Hilton Hotels, Expedia, getaroom.com, BookIt.com, Despegar.com, Travelocity, Agoda, Odigeo, TripOnline SA, Venere and Tingo so you can book your Embassy Suites Chicago O'Hare Rosemont reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites

116 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Room/suite (22)
Viewed
Pool/beach area (2)
Viewed
View from room (1)
Viewed
Bathroom (7)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
View from room (1)
Viewed
Hotel & grounds (14)
Viewed
Dining (5)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (2)
Viewed
Pool/beach area (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay