My husband stayed at the Westin O'Hare last night so he could catch a 5:30 am flight out of Chicago. He called to tell me the customer service there is excellent. We are in the Preferred Guest program, but it's not like we're Platinum, so I don't think he was treated differently than anyone else would have been. When he... More

A young man named Angelo at the front desk was easily the most helpful person we have ever encountered at a hotel front desk. He researched the best way for us to get downtown, where we should visit, and then printed out directions to 4 different places for us to go downtown. We stayed there about a week ago but... More

I travel frequently from my work and, if you've read my other reviews, frequently stay in mid-level properties. That is not to say that I avoid the high end ones. That having been said, this particular Westin fits the mold of the other Westin and similar properties. The rooms are clean and comfortable. The staff was accommodating, etc. My beef... More

While in this area of Chicago, I like to stay here. It is an older Westin, but very nice. Valet is great, food is great, clean place, etc. Always looks like a lot going on at night down stairs too. It looks like a great place for night life. Anyhow, I just wanted to update, and say it is still... More

Definitely a four star hotel with service and amenities to match. Airport shuttle. Front desk staff were warm and welcoming. No issues checking in early (8AM) Lobby has small cafe serving Starbucks, pastries and sandwiches as well as a dinner restaurant and bar. The location is close to everything including the L into the city (3 blks), convention center (5... More

This is a road-warrior hotel, but the room was definitely below standards for the Westin. Wallpaper was peeling and door was dirty. Sure the beds are nice, but i just felt like is was in an above-average Holiday Inn room. Bar and parking were reasonable for the area, but don't expect much from the room. More

I attended a convention at the hotel. Had an issue with my previous hotel and just turned up at the Westin, hoping to extend my stay and they did no problems despite being uber busy. Room was clean, spacious and everything you would expect. Water was roasting morning, noon and night. Towels were changed daily and if you requested new... More

stayed here for a wedding New year's eve 2011. very disappointed. bed was soft and worn out. not the usual westin bed. room was too hot and turning the thermostat down had no effect (assume that a/c system may be off in winter). rooms and halls are dated. i've stayed at many westin's and while the $99 price was a... More

I got "stuck" with this hotel after an airline cancellation caused me to be stranded in Chicago overnight. I wanted to be at the Hilton that is attached to the airport, but of course that inn was full. I have to say that I was more than pleasantly surprised with this property. It is massive, but they have done a... More