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The Westin O'Hare

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6100 North River Road, Rosemont, IL 60018
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The Westin O'Hare
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821 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Level Contributor
115 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is modern and has that 'Wow factor' as you walk in. The rooms are comfortable and amenities well accommodated, except that they had removed the refrigerator! That's an important element for transient business travelers, I would have thought. Additionally, I felt the room was not terribly clean; I found all sorts of spills and bodily excrement by the... More 

Was this review helpful? Yes
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post your feedback on TripAdvisor. We regret that certain aspects of your stay were disappointing to you. We would like to assure that the problems experienced are not representative of the hotel’s standards. I do apologize that we were unaware that you needed a guestroom with a refrigerator. Most of our rooms do... More 

1 review
1 of 5 stars Reviewed 1 week ago

I had an otherwise nice stay ruined by an extremely rude shuttle driver. When we boarded the shuttle he asked in a rude tone whether we are going to Westin or a much lesser stars hotel (one with a familiar name). When getting off, my wife and I both said thank you to him and coldly ignored. I hope this... More 

Was this review helpful? Yes 1
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post a review on TripAdvisor. We are pleased that you had an enjoyable stay with us. I do regret your experience with the driver. Please know we take this type of feedback very seriously and I promise you we will be looking very closely at what happened. This behavior is not the normal... More 

Augusta, GA
Level Contributor
778 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 349 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here to attend a graduation ceremony for a friend. Our room was very nice, including all amenities you could want. The shuttle driver, valet and reception staff were all very friendly and helpful. Though I didn't make use of it, I love the program they have where for $5.00 you can have a New Balance kit for the... More 

Was this review helpful? Yes 1
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post a review on TripAdvisor. We are thrilled that you had such a positive experience. We appreciate you choosing to stay at The Westin O'Hare and we look forward to your return. Thank you for all the details in your feedback. It will ensure that future guests have a true Westin experience. I... More 

McMurray, Pennsylvania
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We ended up at the Westin by way of a cancelled flight and a forced 28 hour layover (no luggage) so we showed up not in the best of moods. But Nicole at the front desk made us feel welcomed and at ease. She gave us a king bed room, needed toothbrushes and toothpaste and a late checkout since our... More 

Was this review helpful? Yes
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for your review. We appreciate your comments regarding your stay at the Westin O'Hare. It is always a pleasure to receive guests’ feedback, as it allows us to improve our standards and to encourage or reward our team. Thank you so much for the kind words for Nicole and also for Maria. We are so lucky to have... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin O' Hare Rosemont was a wonderful stay for my husband and I. The hotel concierges Ms. Denise exceeded our expectations. Ms. Denise made our first visit to Chicago a very memorable one. We enjoyed staying at the Westin for a number of reasons. The overall atmosphere made us feel as if we were at home. The hotels restaurant... More 

Was this review helpful? Yes
Susan T, westin experience specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post such a thoughtful review on TripAdvisor. We are thrilled that you had a true Westin experience. Thank you for mentioning our lovely concierge Denise. I will be sure to share your review with her as well as our entire team. Thank you for your time and your loyalty. It is very much... More 

Saint Louis, Missouri, United States
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I have a business in the Chicago land area, we travel,there often. Up until our last stay, using two Westin locations, we won't be coming back...at least to the Ohare location. We book our room through Hotwire, and we're told at the check-in desk at both locations that because we do so they didn't have any king... More 

Was this review helpful? Yes
Susan T, Westin experience specialist at The Westin O'Hare, responded to this review

I thank you for taking the time to post a review on Trip Advisor. While I can only speak for the Westin O'Hare, I do apologize that your Starwood experience was so disappointing. Please know that all the feedback you gave will be looked at very carefully by every department. This is not the normal Westin way. We take this... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Kelley at the front desk was amazing!! Attentive, very friendly and knowledgeable, and answered all of my questions with a huge smile on her face. Hotel smelled sensational and the rooms were cleaned up nively!!! Thanks for all who make it a great place to stay. Kudos To The Staff!!!!

Was this review helpful? Yes
Susan T, westin experience specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post a review on TripAdvisor. I am thrilled that you received a true Westin Experience! Thank you for mentioning our team member Kelley! She truly is one of our shining stars at the front desk. I will be sure to share your review with her as well as our entire team. Thank you... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were clean, and the beds were comfortable, but overall the experience was just above average. The pool was being renovated, which we did not know prior to travel. We booked through priceline, and they did not indicate the closure either. It would have been nice to give complementary wifi or something for the inconvenience, but no dice. And... More 

Was this review helpful? Yes
Susan T, westin experience specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post a review on TripAdvisor. We are so very happy that you chose to stay with us. I do apologize that our pool closure put a damper on your stay. We did have the closure information on our Westin website since May. I really do apologize for any inconvenience. I was happy to... More 

Bangkok, Thailand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I got quite a good price from Priceline for this hotel. However, I'm not sure if it's because of the bargain price or not that I did not get quite a good service here. When I check-in at 12.30, my room is not ready, which is understandable because the official check-in is at 3pm. However, they told me to leave... More 

Was this review helpful? Yes 1
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post a review on TripAdvisor. We are very grateful for your business. Please know that we would never treat any guest differently according to the way their reservation was made. I apologize that you never received a phone call from the front desk regarding your guestroom. I have already reminded the front desk... More 

Savannah, GA
Level Contributor
155 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is perhaps the nicest hotel within a stones throw of O'Hare. Great restaurant, wonderful service, free transport to O'Hare. I would highly recommend that you stay at this hotel if you need a stopover at O'Hare.

Was this review helpful? Yes
Susan T, westin experience specialist at The Westin O'Hare, responded to this review

Thank you very much for the wonderful review that you posted on TripAdvisor. We are grateful that you took the time to share your experience with us. Thank you for all the kind words and my hope is that we continue to be your number one choice when traveling through our area. I can always be reached at susan.tomaselli@westin.com. Thanks... More 

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