The Westin O'Hare was a nice enough hotel - a step above comfort suites, etc. However, compared to my other Westin experience, I expected better. My only other stay at a Westin was in St. Louis, which is one of the nicer hotels I have ever stayed in - very new, clean, good service. In comparison, this hotel fell quite... more

Stayed at the Westin for part of a conference. Booked by phone and the reservations were made in the wrong name (but had my card info) and then I was put on a regular fllor and the person who was not paying got on the "Select Floor". I was a little irritated, but it turns out that beyond the name... more

Attended a conference in May. Carpet worn and stained. Smoke alarm kept going on/off from 3:00-4:00 am!! Bathtub had mold the sink had long blonde hair every where (my hair is black). The staff's attitudes were as bad as the accommodations FILTHY! Would only stay there if I absolutely had too like for this conference. HORRIBLE and not worth the... more

Every May I attend a business meeting at the Westin. About 12-15 out of town colleagues stay there overnight and us locals go home. We always have a dinner the night before and a whole day the following day. At nooon I needed to pump and I asked the frant desk lady (Sandra) for a place to do it. She... more

This is a good hotel for business travelers. It is very quiet, elegant and understated. Everything is up to par with a Westin hotel. Clean, modern, and functioning rooms. The location was a bit of a problem for me since I was attending a convention at the convention center and had no car. It is a LONG 20-25 minute walk... more

We went to Chicago for 4 days for sight seeing and picked this as our hotel. We had a car , and the parking fee there was 25 dollars a night, it was better than other downtown hotel's parking charge fee. The lobby was very classy and clean, the room was not as extravagent as the lobby, but it was... more

When I learned that I would be stranded at O'Hare due to a snow storm, I booked at the Westin O'Hare. While I can't complain about the service or the public facilities, I will say that it wasn't the 4 star experience the Westin boasts. The carpeting was worn and stained, the furniture nicked due to usage and the personnel... more

In reading some of the reviews of this hotel, it seems a bit hit or miss, depending on the staff you interact with and why you're staying at the hotel. My stay was definitely on the 'hit' side of things. After missing a connection at O'Hare, I contacted the property and got a room without any trouble at a relatively... more

I stayed at the Westin O'hare for two nights back in early October and had no problems at all. The room was spacious and clean and the bed was extremely comfortable. The bathroom was just slighty outdated, but I really don't even think that warrents any complaining since everything was working just fine. To me, a hotel bathroom is a... more