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The Westin O'Hare

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6100 North River Road, Rosemont, IL 60018
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1 room 1 guest
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834 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gainesville, Florida
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 days ago NEW

The hotel itself was nice. I attended a convention there and the venue met my expectations. The room was big and the bed was comfortable. The concierge staff was very helpful. The housekeeping was poor. Trash from prior guest was left in the room, and the cleaning of the room was incomplete during stay. The housekeeping staff did however discard... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The recently remodeled Westin Ohare is a gem, first class service, beautifully remodeled lobby and rooms. The beds are firm and comfortable, and the showers and bathrooms are well apportioned and modern. The restaurant is both delicious and affordable, truly a classy hotel and a great experiemce

Was this review helpful? Yes 1
Susan T, westin experience specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post such a kind review on TripAdvisor. We are very grateful for all the details in your feedback. Your feedback will ensure that our future guests will receive a true Westin experience. Just like you did! I will be sure to share your review with our entire team. Thank you for choosing to... More 

Wentzville, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Well we just checked in this hotel and will be here for the next six days. I'm super MAD ! After booking months in advance and asking lots of questions I did not get what I was promised! If the Hyatt was not sold out I would be there! I am looking for other hotels. We were promised a suite... More 

Was this review helpful? Yes 2
Susan T, Westin experience specialist at The Westin O'Hare, responded to this review

We are very appreciative for you taking the time to share your current experience on TripAdvisor. While we are very grateful for all feedback I am disappointed that your review was not posted after we met and talked things over. I am sure that your review would be different. I am very thankful to have met you and your wonderful... More 

Omaha,NE
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Large Property located at O"Hare International. Convenient location in Rosemont, Des Plaines and Northwest Suburbs. It is close to the blue line to get to downtown Chicago without the fuss of driving. The Westin is large, clean and very well kept. Rooms are large, modern and well appointed. Sleep quality is excellent, beds, pillows and bedding are comfortable for a... More 

Was this review helpful? Yes 1
Susan T, westin experience specialist at The Westin O'Hare, responded to this review

We are very grateful that you took the time to post a review on TripAdvisor. Your feedback is very important to us as well as our future guests. I am thrilled that you chose to stay with us and my hope is that we will continue to be your first choice. Thank you for your time and kind words. I... More 

New York City, New York
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a good hotel. It's not a Five Star luxury destination but it's good, close to the airport, clean, near restaurants, etc. it is not downtown so don't plan on this hotel for a family vacation or touristy trip as I can't see any reason other than business for this hotel/area.

Was this review helpful? Yes
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post your review on TripAdvisor. We are very grateful for your feedback as it helps all of our future guests. I am delighted that you enjoyed our property and all that it offers. Your loyalty is very important to us. My hope is that we will continue to be your first choice when... More 

Elm Grove, Wisconsin
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

my partner and I stayed at the Westin for one night before our trip to Mexico. When booking the room, the Westin was much cheaper than the surrounding hotels that offered the park and fly option. When we arrived, I was stunned at the beauty of the upgrades! Our room was top of the line, and was completely remodeled. We... More 

Was this review helpful? Yes 1
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Your review has just made my day! We are always delighted when our guests receive a true Westin experience. Thanks so much for your time as well as your loyalty. I will be sure to share your kind words with the team. Please know I can always be reached at Susan.tomaselli@westin.com. We look forward to seeing you soon. Be well,... More 

Irwin, Pennsylvania
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I planned a small executive meeting at this property in April 2015. I plan many meetings a year so I have a basis by which to judge the level of attention to detail and ability to follow a plan. The meeting I planned was less than 20 people compared to a huge convention that was happening in the hotel over... More 

Was this review helpful? Yes
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to share your experience. We are very grateful that you chose to have your meeting at The Westin O'Hare. I appreciate that you commented on the fact that your smaller meeting was just as important to us as the larger conferences. This could not be more true. Every guest that walks through our doors... More 

Illinois, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am so grateful I called up there and confirm my reservation with Denise the concierge and we set up all my disabled needs upfront so when I got there she took me care of me the entire trip. I have never given a hotel 5 stars but I was very satisfied with the kindness shown to me. I was... More 

Was this review helpful? Yes 1
Susan T, Westin experience specialist at The Westin O'Hare, responded to this review

What a delightful review! Thank you for sharing about your stay as well as your interaction with Denise and Joe. They are two of our shiniest stars at The Westin O'Hare! I am thrilled that they made such a huge impact on your stay. We are very lucky to have them on our team. I will be sure to share... More 

Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a great conference at the Westin O'Hare, and the staff and the food was wonderful. My room was very well appointed, clean and comfortable. I would definitely stay here again. The location is very close to O'Hare airport, which makes it ideal for business travel.

Was this review helpful? Yes
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post such a wonderful review on TripAdvisor. We really appreciate the 5 stars. I will be sure to share your feedback with our team. Thank you again and we look forward to your return. I can always be reached at susan.tomaselli@westin.com. Have a great day. Susan Tomaselli More 

Nashville, Tennessee
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went there for a conference. Great facilities. Great service. Lovely ambience. There is a McDonald's less than a street away so did not get to have to spend big dollars for a breakfast. The catering was very good at the conference. I would go back. No free wifi in the room.

Was this review helpful? Yes
Susan T, Westin Experience Specialist at The Westin O'Hare, responded to this review

Thank you for taking the time to post a review on TripAdvisior. We are very grateful for the 5 stars that you awarded our property. We thank you for choosing to stay with us. Your loyalty is very important. Thank you again and I can always be reached at susan.tomaselli@westin.com. Thank you and be well. Susan Tomaselli More 

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