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Aloft Chicago O'Hare

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9700 Balmoral Avenue, Rosemont, IL 60018
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Aloft Chicago O'Hare
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Ranked #14 of 16 Hotels in Rosemont
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558 reviews from our community

Traveler rating
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    112
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
52 reviews 52 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my first time at an Aloft property. Clearly aiming for young, urban traveler -- and I liked it! They've managed to create the feel of a modern living loft (think concrete floors, hard surfaces, unfinished ceilings, spare but colorful furnishings) in a mid-size hotel. Things are basic, but with personality. They've even reconfigured standard things like the idea... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello onepassionatemother, Thank you for taking the time in reviewing our hotel. We appreciate the positive review. We are very lucky to be located in the best spot in Rosemont. Dining, shopping and entertainment is just a stones throw away. We hope you enjoyed your time with us and would love to see you again on your next trip to... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel room was clean and very nice! The beds were very comfortable. You can't beat the location! You can walk to the outlet mall and many restaurants and bars. The hotel bar was nice but we wished that there was a restaurant in the hotel for breakfast. I would stay here again. The only negative is we heard people... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Olive455, Thank you for taking the time in reviewing our hotel. We appreciate the positive feedback. I apologize that the guests around you affected your stay. Our security team patrols all floors to try and limit any disturbances, but sometimes they are unable to reach all of them. We hope to see you again on your next visit to... More 

Rockford, Illinois
Top Contributor
173 reviews 173 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself seems very clean and modern. It's location is perfect for a weekend getaway in the entertainment district in Rosemont. A walk-over connects to the parking garage across the street so you don't have to go outside to get to your car. They validate parking for free so you don't have to pay for parking. No free breakfast.... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Liketoexplorearound, Thank you for taking the time in reviewing our hotel. I sincerely apologize that your visit was ruined by the unruly guests that were staying down the hall. Our goal is that any guests that cause disturbances at our property are given a fair chance to correct their behavior. If they are unable to make a change in... More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We seemed to be in the middle of a few party rooms, which kept opening and slamming doors, drinking and non stop yelling at 2am. We asked the front desk to take of it, but they didn´t seem to take much action. The following night the same problem. Walls almost feel inexistant in these rooms. Had no rest at all... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Valentina J, Thank you for taking the time in reviewing our hotel. I want to apologize for the issues you had during your last stay with us. We definitely care about our guest's experiences and use your feedback as a tool to improve our service for future guest's. Please let me know if there is anything I can do... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there for a one day meeting, and they were very accommodating of our group--they gave us discounted rooms, including parking, and a meeting room with everything we needed. The rooms are modern and efficient, with light where it is needed, useable desk, and a great shower. The front desk staff were very helpful, and there are plenty of... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Kelly F, Thank you for taking the time in reviewing our hotel. We appreciate the nice feedback and hope you come visit us again soon. Our staff will be glad to hear they made a positive impact on your stay. Sincerely, Neil DeGuia General Manager More 

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me begin by saying the only reason I gave it 4 stars instead of 5 is because of the hotel shuttle. I waited nearly an hour for the shuttle (it comes every 30 minutes) because I missed the first one, apparently I just didn't see it. Unlike the other hotel shuttles that have their logos blasted everywhere, the Aloft... More 

Was this review helpful? Yes 1
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Shesavvy, Thank you for taking the time in reviewing our hotel. We appreciate your feedback and will be sure to pass it onto the staff. We are glad you enjoyed your stay with us, but apologize for missing our shuttle. We hope to see you again during your next trip to Rosemont. Sincerely, Neil DeGuia General Manager More 

Chennai
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice room. No complimentary breakfast though..shuttle driver was very friendly and professional. Good hotel when you get stranded in a snow storm! Has free wifi and 24 hrs break room. As it was just 15 mts drive to airport, it made me relax during the short stay.

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello GSLChennai, Thank you for taking the time in reviewing our hotel. We appreciate your feedback and will share your experience with our hotel. Our drivers do a great job in making guest's feel welcome and I am glad you experienced that. Sincerely, Neil DeGuia General Manager More 

New York City, New York
Top Contributor
160 reviews 160 reviews
57 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Understand that there is no ambiance here because it's an airport hotel. However, the rooms are nice, the bathroom and room was clean, the bed was soft and comfortable. Also, there is free Wifi, a nice TV, and helpful staff. If you need to stay near O'Hare, this is the place. And it's cheaper than other airport hotels in this... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello LANYC1110, Thank you for taking the time in reviewing our hotel. We are glad you stayed with us and hope you come back to see us again soon. Sincerely, Neil DeGuia General Manager More 

Crown Point
Top Contributor
110 reviews 110 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a great area . Just next to a new outlet mall and also next to a complex with many bars and restaurants . Nice spot to stay near the airport or even a staycation for a nice weekend for people who live around the Chicago land area.

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Russell G, Thank you for taking the time in reviewing our hotel. I am glad you had a fun weekend with us. We hope you come see us again soon. Sincerely, Neil DeGuia General Manager More 

Senior Contributor
31 reviews 31 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visiting a friend in Chicago and she lived near the airport so the Aloft was a perfect location. The hotel has a complimentary shuttle that makes regular stops at the airport. Be sure to wait outside of Door#3 or they will not stop. I had to wait 30 minutes for them to come back even after calling the hotel. It's... More 

Was this review helpful? Yes
Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello TravelingJenJen, Thank you for taking the time in reviewing our hotel. We are so glad to hear your 1st visit to Chicago was a good one. We appreciate your feedback and plan on sharing it with our staff. We hope to see you again on your next trip into town. Sincerely, Neil DeGuia General Manager More 

Hotel Review Summarization

What travelers say

  • Pool table(9)
  • Very nice(7)
  • W Hotel(4)
  • Great Place(4)
  • Free wifi(3)
  • Blue line(3)
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