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All 16 Rosemont hotels

Aloft Chicago O'Hare

3.0 of 5 Hotel   |   9700 Balmoral Avenue, Rosemont, IL 60018
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Ranked #14 of 16 Hotels in Rosemont
A recent review
4 of 5 stars reviewed 4 days ago
Barbara D Beecher, Illinois
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520 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beecher, Illinois
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Okay, it was like staying at a mini Las Vegas style hotel, and I like that. If you've been to LV and stayed at anyone of the many upper-scale hotels, you know what I'm talking about. From the layout to the decor...it's not your typical family style hotel. We were going to be in the area and wanted a place... More

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Downers Grove, Illinois
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great location to the Rosemont Theatre. Within walking distance. Our room faced North, 4th floor, clean and had everything we needed. Walls appear paper thin. Could easily hear conversations in rooms while we walked down the hallway. Covered parking garage easy to get to, however, why doesn't the hotel validate for their overnight guests. An additional $13 parking fee for... More

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Adrienne J, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. We appreciate you and your feedback and hope to see you again soon. Sincerely, Neil General Manager More

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the beautiful aloft hotel this weekend. This hotel is amazing. It is not far from the airport (6 min drive), and the outlet all is across the street! The decor of the hotel is breathtaking. I was treated at the front desk by a very professional and inviting staff. I truly enjoyed my stay.

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Bahamiancapricorn, I want to thank you for taking the time to review our hotel. It is nice to hear you had a pleasant stay with us. We appreciate you and hope you come back to see us again soon. Sincerely, Neil General Manager More

Chicago
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service at Aloft, led by Kerry, was absolutely impeccable for a corporate event we had there in September 2014. The prices of the rooms (which are beautiful!) were VERY reasonable! The airport has a free shuttle which runs every 30 minutes to O'Hare; a ten-minute ride at best. The shuttle will also take you to the CTA transit line... More

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Thayes2014, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. We pride ourselves in providing great customer service that leaves a long lasting impression. I am pleased we were able to meet your expectations. Please come see us again soon! Sincerely, Neil General Manager More

Toledo, Ohio
Top Contributor
110 reviews 110 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed here a number of times. Good location. Clean. Modern style. But, I've become more and more disillusioned by the noise of the wall heat and air conditioning units used in this hotel. This time, as soon as I arrived, the hvac came on and I called the front desk and told them to get an engineer up to... More

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Thomz12345, Thank you for taking the time in reviewing our hotel. We understand how important it is to get a good night's rest at our hotel. I apologize that the unit in your room was unacceptably loud. Our maintanence staff regularly checks all of our units to ensure that they are functional and put out minimal noise. Please let... More

Washington DC, District of Columbia
Top Contributor
67 reviews 67 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My room was spacious and quiet, although a lot of light comes from the shopping centers across the street. I liked the walk-in shower (but the soap dispenser worked irregularly). The facilities have an attractive, contemporary look, and the furnishings are comfortable, but attention at the service desk is pretty minimal. There is no restaurant in the hotel (but some... More

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello 1KRP, Thank you for taking the time in reviewing our hotel. We understand that great service is key for a pleasant stay at our hotel, and I apologize that you did not receive that with us. We will take your feedback and share it with the team, so we can improve on servicing our future guests. Please let me... More

GA,
Top Contributor
149 reviews 149 reviews
45 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been to this location several times and service experience gets worse every time. Not sure if staff is in training or what. Avoid the 6th floor as the wall in the hallway seem to have been deliberately scratched or marked with some kind of equipment. The room was not in great shape as well. Mentioned the hallway to... More

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Paragkarania, Thank you for taking the time in reviewing our hotel. We understand how important it is to receive good customer service. I apologize that you did not receive that during your last stay. We will take your feedback and share it with the team to improve on future guest interactions. Please let me know if you are ever... More

Algonquin, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We really like this hotel. It is very modern and clean. The best part is that you can walk through a heated walkway to get to the Mb Financial Park. It's great that you don't have to worry about driving after a night of fun. The rooms are nice and comfortable. We will definitely be staying here again. There is... More

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Deanna N, Thank you for taking the time in reviewing our hotel. We are glad you enjoyed your stay with us. We appreciate you and hope to see you again soon. Sincerely, Neil General Manager More

Senoia, Georgia
Top Contributor
87 reviews 87 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed for 3 nights while fiancé worked and I rested! Room was nice but would have preferred a king instead of 2 queens. Beds were comfortable. Front desk personnel were very friendly. Hotel was clean. One downside is there is only one ice machine in hotel, very inconvenient for guests. The issue we had was we asked for room... More

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Las Vegas, Nevada
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great hotel for short stays. There are no closets, no dressers. There are cubby holes and "drapes" to cover your hung up clothes. If you are going to stay in town for more than two or three days and are sharing a room, either live out of your suitcase, or go to another hotel. That being said,... More

Was this review helpful? Yes
Neil D, Manager at Aloft Chicago O'Hare, responded to this review

Hello GSLV49, Thank you for taking the time in reviewing our hotel. We are glad you had a great experience at our hotel. We hope to see you back here soon. Sincerely, Neil More

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Hotel Summarization (Beta)

What travelers say

  • Pool table(9)
  • Very nice(7)
  • Great Place(4)
  • W Hotel(4)
  • Blue line(3)
  • Free wifi(3)

Additional Information about Aloft Chicago O'Hare

Address: 9700 Balmoral Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Chicago O'Hare 3*
Number of rooms: 251
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Also Known As:
Aloft Chicago o`Hare Hotel Rosemont
Aloft Hotel Rosemont

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