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Aloft Chicago O'Hare

3.0 of 5
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9700 Balmoral Avenue, Rosemont, IL 60018
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Aloft Chicago O'Hare
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Ranked #15 of 16 Hotels in Rosemont
A recent review
3 of 5 stars reviewed 5 days ago
Mgmoto Pittsford, NY
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574 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Naperville, Illinois
Contributor
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

i stayed here last weekend for business and this was my first time ever to stay at an Aloft hotel and it will also be last. First of all the front desk staff wasn't very pleasant or welcoming. They seemed like I was bothering them by checking in. Then I got to my room and there was a huge stain... More 

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Pittsford, NY
Top Contributor
83 reviews 83 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was really disappointed in the hotel. Bed was a euro-style platform and uncomfortable. The vanity was 3" above my kneecaps. There was no storage except for a very small wardrobe with a curtain (pictured). The water never got hot and the staff was mediocre. I try to stay at Starwood hotels whenever I travel but will not be going... More 

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Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel and have had great stay each time. The rooms are clean and the staff is very friendly. We were even gave drink vouchers for my boyfriend's birthday. The hotel is in a great location and a steal on points for Starwood members.

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hi Lola S, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and found our staff very friendly. We pride ourselves on not only having the best location, but the friendliest staff in the area. Please come visit us again soon, as we would love to have you back. Sincerely, Neil DeGuia... More 

La Crosse, Wisconsin
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The air conditioner sounds like a freight train. The AC turned on and off, so getting a good night's sleep was near impossible. The carpeting had a huge stain in it and different parts of the room seemed to be rather worn down. Overall, the hotel was average with modern decor. Staff was friendly. The location is nice, as it... More 

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello wiscohoff, Thank you for taking the time in reviewing our hotel. We understand how important it is for our guests to get a good nights rest. I apologize your HVAC unit was too loud for you to do so. Our engineering department does everything they can to identify loud units and replace motors as needed. I am glad you... More 

Brooklyn, New York
Top Contributor
64 reviews 64 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

It's true what everyone says about the neon signs - wow! Is that thing bright and I live I nyc. I don't know. This hotel is trying to cater to a hip pseudo euro crowd but with American accoutrment which doesn't mesh. It's like IKEA meets Best Western - there's grab n go food, there's ambience, you're in Chicago -... More 

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Socioqueen, Thank you for taking the time in reviewing our hotel. We are in the midst of finishing up adding side rails to our rooms facing the outlet mall to avoid the bright lights from coming through. We are excited that this will eliminate those issues moving forward. We appreciate your feedback and will definitely share with the team.... More 

Tulsa, Oklahoma
Top Contributor
127 reviews 127 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here on a Thursday night. Part of the allure of staying here is the location plus the airport shuttle which makes it convenient for overnight layovers. I arrived into O'hare sometime before 9 and proceeded to the shuttle bus staging area where I waited and waited and waited. I saw multiples of other hotel shuttle buses drive... More 

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Shane M, Thank you for taking the time in reviewing our hotel. We understand how frustrating it can be to wait for our shuttle to pick you up and drop off. For future reference, our shuttle runs every 30 min and arrives at Door 3 of the bus shuttle center on the quarter hour. We are glad to hear... More 

Medford, Massachusetts
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here after two nights in different Aloft hotels, and this was the roughest of the three. The carpet in the room was worn. Our room was right over the staircase to the lobby and it was pretty loud in the evening when the bar downstairs was busy. The view was of the restaurant across the street. Check in was... More 

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Juli_journeys, Thank you for taking the time in reviewing our hotel. It is your feedback that helps us improve on our services for future guests. We will share this information with the team and make adjustments accordingly. Please let me know if you plan on visiting our area again, and I will ensure your next stay will be even... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

I always feel welcome when I stay at the Aloft in Rosemont. The rooms are always clean and the service is great. A lot of restaurants and things to do right in the neighborhood. The bar in the lobby is a nice place to have a nightcap....the bartender on one of the nights I was there was lacking though.

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Mark M, Thank you for taking the time in reviewing our hotel. I am glad you always feel welcome at our hotel. Our goal is to ensure that guests feel that way when coming to visit us. I will share your feedback with our bartenders to be able to better serve our guests in the future. We appreciate your... More 

Baltimore, Maryland
Top Contributor
260 reviews 260 reviews
35 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The concept seems for the young and not just the young at heart. There's a friendly little bar on the ground floor but the only food service is a snack bar. The rooms are decorated with all the tastefulness of an Ibis hotel, though the bathrooms are at least to an American standard.

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Phillip S, Thank you for taking the time in reviewing our hotel. I apologize that you felt our hotel was only for the young. I assure you that we have many guests of all ages that come stay with us on a regular basis. We pride ourselves in providing a fun, new and exciting twist in travel and hope... More 

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 16, 2015

This is like other Aloft experiences. So good brand management. Good price value. Interesting location at OHare airport but also across the street from discount shopping and around the corner from MB financial center. Lots of restaurants. Bars. Entertainment. Making the best of staying at OHare. Worth the visit if in Rosemount for some reason or convention.

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Neil D, General Manager at Aloft Chicago O'Hare, responded to this review

Hello Steve L, Thank you for taking the time in reviewing our hotel. We pride ourselves in delivering the aloft experience to each and every one of our guests. It sounds like you took advantage of our location by visiting the several restaurants, bars and shops just across the way. We appreciate the positive feedback, and hope to see you... More 

Hotel Review Summarization

What travelers say

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  • Great Place(4)
  • W Hotel(4)
  • Free wifi(3)
  • Blue line(3)
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