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All 5 Romeoville hotels

Extended Stay America - Chicago - Romeoville - Bollingbrook

2.5 of 5 Hotel   |   1225 Lakeview Dr, Romeoville, IL 60446
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Ranked #4 of 5 hotels in Romeoville
A recent review
4 of 5 stars Reviewed January 10, 2014
Louis P Baton Rouge, Louisiana
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9 people have reviewed this hotel

Traveler rating
    3
    2
    1
    0
    3
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Families
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Baton Rouge, Louisiana
2 reviews
4 of 5 stars Reviewed January 10, 2014

On a record cold bussiness trip of 3 months , I was refered by a friend to stay at ESA. I found a full size refringerator, the kitchenett just big enough to be comfortable. The top floor excessible by elevator was coszy and warm in the -37 degree nights. Being very picky I would give ESA coodos for making my... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the kitchenette we have in our rooms. I'm also pleased to know your stay was comfortable and warm during the recent cold blast! The staff and I would like to thank you again for... More

San Francisco, California, United States
1 review
1 of 5 stars Reviewed October 27, 2013

Leaky faucet in the bathroom all night. Ants took over in the morning. The staff didn't even ask why I was cutting out 6 days early. Didn't even want to take a shower. Charged my debit card 1000 then got my name wrong and they could not figure it out. Finally paid cash. Charged 138.32 for 2 nights fri and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had endured the issues that you have stated in your review. As this hotel’s manager, I can assure you that I have spoken to each of my employees and outlined each issue to ensure your experience is not repeated.... More

Perrysburg, OH
Top Contributor
153 reviews 153 reviews
134 hotel reviews
282 helpful votes 282 helpful votes
3 of 5 stars Reviewed October 27, 2013

I often stay at ESA hotels and find them generally very good. The full kitchenette is a really nice convenience and it's a great value. The staff here seems to care, but the room I was in really needed some TLC. The edges of the counter, sink, etc. were peeling off; the dishes in the cupboard were stained and sticky;... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

The feedback provided in your review is much appreciated. The maintenance issues you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we have corrected the issues that include the counter top, sink and the overall smell of the room. The housekeepers were also informed of the issues regarding the uncleanliness... More

1 review
1 of 5 stars Reviewed August 6, 2013

I was there for a long buisness trip and I want a month without getting my room cleaned. I complained and complained until finally I got the corporate number and they. And the next day. Front desk staff was incredibly rude. When my key would t work after 5 times of getting it fixed and being told to stop keepi... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

Thank you for providing us with details about your stay. It upsets me to hear that your room was not serviced in a timely manner and that the lock to your door was malfunctioning. I am sorry for your experience. Please know, our hotel is now under new management, and I can assure you that I will be coaching our... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2013

When the manager smiled at me and asked me to leave a good review on Trip Advisor 'before' I even checked in... I should have known something was up. I had been trying to book a room here for some time, due to it's excellent location... but they rarely have rooms available. It's not because the rooms are reserved or... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that unoccupied rooms were left unattended and exit doors were unlocked during your stay. In addition, I am sorry that you found garbage and linens left in our hallways. I have personally addressed each of these issues with all of our... More

1 review
5 of 5 stars Reviewed March 22, 2013 via mobile

After working all day at the hospital, I am beat! Driving back to Extended Stay and seeing their sign in the evening sky feels like I'm coming home. The staff are like family. The hotel and everything init are always super clean and enjoyable. Given a choice I will always choose Extended Stay.

Was this review helpful? Yes
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Palos Hills, Illinois, United States
1 review
5 of 5 stars Reviewed March 7, 2013

Having the urgent need for a peaceful get-away was the stat order for us. My husband and I arrived in the freezing cold only to be warmly greeted by the front desk team member with professionalism, kindness and a desire to satisfy our need to warm up. Our stay rendered us the one-on-one time we desperately needed. We strongly recommend... More

Was this review helpful? Yes
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Romeoville, Illinois
1 review
5 of 5 stars Reviewed February 26, 2013

I recently returned to the Chicago area after 4 years in Germany when a brother here had a stroke. I needed somewhere to stay for a few months until I decided what I wanted to do for the long term. The Extended Stay America was a good choice. The facility is well managed and taken care of. The staff have... More

Was this review helpful? Yes
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Romeoville, IL
1 review
4 of 5 stars Reviewed February 16, 2013

My husband and I as well as our 3 year old daughter arrived at the hotel and were very pleased with the service we recived. The desk attendent was very friendly and very helpful with locating shopping and eatery directions. The room is very comfortable and the hotel was quiet. I would definatly recommend this hotel to anyone who is... More

Was this review helpful? Yes
HM-ESA, Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

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Additional Information about Extended Stay America - Chicago - Romeoville - Bollingbrook

Address: 1225 Lakeview Dr, Romeoville, IL 60446
Phone Number:
Location: United States > Illinois > Romeoville
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Romeoville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Romeoville - Bollingbrook 2.5*
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