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Extended Stay America - Chicago - Romeoville - Bollingbrook

2.5 of 5
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1225 Lakeview Dr, Romeoville, IL 60446
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1 room 1 guest
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Extended Stay America - Chicago - Romeoville - Bollingbrook
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23 Reviews from our TripAdvisor Community

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    9
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3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bolingbrook, Illinois
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Alyson from extended stay has made our visit wonderful and friendly she has made my family feel at home and we would like to give Thanks and many Blessing to her. We would like for her to know how appreciated we are while we are going through hard times she has made our time here easy and peaceful.

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1 review
5 of 5 stars Reviewed 4 days ago NEW

Best Extended Stay that I have ever been to. It is well kept and has a first class staff led by Alyson. My company has around ten people here with more scheduled to come. Alyson has gone out of her way to welcome us and make sure that all of our needs were attended to. She has gone way beyond... More 

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Chicago, Illinois
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The common areas in this hotel are small and not suited for mingling. A couple of chairs in a hallway is about all you can expect. However, for the price the room was large and had a kitchenette. It was a bit in disrepair but clean. All they had left was a smoking room. There was a bit of an... More 

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Travelers are raving about these Romeoville hotels

Schaumburg
Level Contributor
3 reviews
4 of 5 stars Reviewed June 26, 2015

Room was great - the grab and go breakfast was good too.Nice to have fridge and microwave to reheat and keep leftovers from food places (and there are many choices-love to eat local instead of chain food-thank you Food Channel)Minor problem internet somewhat slow (could pay a nominal fee for higher speed but still not bad)And agree a little mortar... More 

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1 review
1 of 5 stars Reviewed June 4, 2015 via mobile

The hotel is not kept up very well. When u walk in there are bricks falling off the columns, that should have been the first tell tale sign! The room needed to be vaccuiumed in the worst way and just not very clean. Now I don't know where u can still SMOKE IN A ROOM!! The hotel still has smoking... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 9, 2015 via mobile

Trying to Stay until we can find an apartment. Had a roll of bad luck n ended up homeless so just trying to get by with A roof over our heads until we can find a place more permanent and NOT SO EXPENSIVE!! This extended stay is very nice and the rooms along with the beds are comfortable as well.... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that to hear that we were able to provide you with great customer service and a comfortable room. I will share your great review with my team and we will continue to go above and beyond so we can provide a great stay for all... More 

1 review
1 of 5 stars Reviewed April 12, 2015 via mobile

Arrived on a Friday night for a basketball tournament. Check in was fine and the lobby was ok, no frills but reasonably quick. When we got off the elevator on our floor was when it began to be clear this place has a cleanliness issue. The hallway WREAKED of smoke! The carpet in the hallways and room is dirty and... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that our service did not meet your expectations. I do apologize that our rooms were not cleaned to our company’s high standards and that there were smoke odors in your room. I will address these issues with our staff, and I will coach our... More 

1 review
1 of 5 stars Reviewed November 25, 2014

I have to stay in extended stays often. My company puts us in them all over the country. I was in this Romeoville location very recently and did not have a good experience at all! I have photos of BLACK MOLD in the bathroom of my hotel room! I called down to the office and nothing at all was done.... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness issues in your bathroom is truly regrettable. We are very sorry for your experience. In response to your feedback, I am having our maintenance staff thoroughly clean and inspect the bathroom. As well, I am sorry that... More 

Bolingbrook, Illinois
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 9, 2014

Rented a room here for a 2-week stay, needing to be close to the local hospital during recovery after surgery. My physical mobility was severely limited, (and I wasn't allowed to drive for 2 weeks following surgery, or lift more than a gallon jug) so chose this hotel based on its included amenities for the room charge. I think my... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

Thank you for providing us with details about your stay. I am delighted to read your remarks about your satisfaction with our housekeeping procedures and the cleanliness of your microwave. However, I am very sorry that your kitchen cabinets were not as clean as they should be. I also apologize that our grab-and-go breakfast was not properly stocked, as we... More 

Bloomington, Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 10, 2014

I had my best ever experience at this hotel on 8/30/14. the room was clean, the dishes and utensils I used were the cleanest I have ever seen and the staff was great. I really liked making my own meals in my room. I have some dietary restrictions so dinning out can be a challenge, plus I saved a ton... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Romeoville - Bollingbrook, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that you were happy with the convenience of our kitchens and dishes available for you to use during your stay. I am also thrilled to hear that our staff was very accommodating and took such good care of you. Thank you again for... More 

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