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Comfort Inn

2.0 of 5
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7392 Argus Dr., Rockford, IL 61107-5283
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Comfort Inn
Best prices for: 1 room 1 guest
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Ranked #18 of 25 Hotels in Rockford
A recent review
3 of 5 stars reviewed 6 days ago
Joycelyn L Mandeville, Louisiana
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79 reviews from our community

Traveler rating
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    29
    16
    12
    10
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mandeville, Louisiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

The staff was great. Otherwise we would have gone to a diff end hotel. We have stayed at this hotel many times over the years. It is the same building that needs a total renovation. At the very least a good scrubbing. Hostess did food preparation as well as all of their duties. And the hotel was full ... They... More 

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Thank you for your review. We were in the process of getting our internet upgraded which is why we had our Front Desk Agents use the lobby computer. I am sorry if this was an inconvenience for you or anyone in your party. We have since resolved the issue and upgraded our internet. I am sorry we did not meet... More 

Midland, Michigan
Top Contributor
170 reviews 170 reviews
34 hotel reviews
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Made reservation on line without reading reviews due to time constraints. On that reservation for a king room I left the comment "Hold room for late arrival after 11pm" Arrive at about 11:15, at check in I was greeted(?) by a woman wearing what looked like a maids outfit. "Are you tired" Yes. After providing her with my ID and... More 

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Dear michigander311, I am very sorry about your stay. It is always our goal to meet the expectations of our guests and meet our personal expectations. In this case we feel short. I would like to do everything possible to sort this out and rectify the situation. Please contact me directly at 815-398-7061 so we can discuss this further. -Leanne More 

Travelers are raving about these Rockford hotels

Evergreen Park, Illinois
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

My husband and I stay at this hotel every 5 weeks for one or two days. The hotel is located just off the expressway, that's about all I can say about this hotel that is good. We are Diamond Elite members of this hotel chain. We travel once a month on business and typically pick Choice Hotels for the points.... More 

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Dear Agnes2929, I apologize we were unable to meet your expectations during your stay. We do inspect every room before guests check in to ensure quality control and have since taken a very proactive measure to the seriousness of the issues you listed. If you would like to further discuss you recent stays please feel free to reach out to... More 

Bloomington, Minnesota
Top Contributor
111 reviews 111 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 25, 2015

This was an older Comfort Inn. Well maintained and very friendly staff. The only problem was that they had not cleared the sidewalks after the snow. Nice hot breakfast was a bonus. Room was clean and comfortable.

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Dear mwsmithmn, Thank you for your review and I am glad you enjoyed your stay. We do our best to keep up shoveling the sidewalks and parking lot during the winter season and sometimes find it hard to keep up during heavy snowfalls. We hope to see you again if you come back to the Rockford area! -Leanne More 

Rockford, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 2, 2015

(Stay 02/28/15) Every year we stay at the Comfort Inn for the Parrot Head Club Benefit that is located at the Restaurant next door. I went to check out of the hotel no record of my name or my credit that was given to Maggy (front desk) during check in. As I was waiting for Maggy to wait on other... More 

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Leanne F, General Manager at Comfort Inn, responded to this review

Dear beautiful3529, I apologize for the issues you experienced during your stay at the Comfort Inn. I am unaware of the incident you are referring to where management hung up on a staff member. While I am not always at the hotel 24/7, I do try to make myself available for emergencies. I do not have access to the computer... More 

IL
Top Contributor
57 reviews 57 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 25, 2015 via mobile

I am a Choice Hotel member and on this trip I decided to stay at this Comfort Inn. It is obviously an older property. I was warmly greeted by the two front desk staffers. One was the manager, if I recall. They treated me very well and upgraded me to a suite, thanks to my "gold" status. I love the... More 

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Leanne F, General Manager at Comfort Inn, responded to this review

Dear IlLibby123, Thank you for sharing your experience about your past stay. I will pass along your comments to our staff. I am happy we were able to meet your expectations and would love to set you up with another reservation if you choose to come back to the Rockford area. - Leanne More 

New Haven, Missouri
Top Contributor
58 reviews 58 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 16, 2015

I have stayed at this hotel numerous times over the last 20 years as I travel in the area for business. The staff has always been friendly and the breakfast up to par. The hotel is also close to a residential area so you can get in a good morning workout. Of course, the hotel has been around for a... More 

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Leanne F, General Manager at Comfort Inn, responded to this review

Thank you for giving us your feedback. I am thrilled we have been able to meet your expectations throughout your stays. We are happy to have your repeat business and will continue to do everything we can so every stay you continue to have with us is just as enjoyable. -Leanne More 

McCausland, IA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 16, 2015

We were looking for an inexpensive, but clean, place to stay the night before flying out of the Rockford Airport. We knew we'd be getting in around 7:00 p.m. and leaving by 6:00 a.m. so didn't want to spend a fortune on a hotel room. There were plenty of places to choose from, but we chose Comfort Inn as they... More 

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Thank you for the great feedback. I am glad we were able to recommend a good restaurant for you to enjoy in the area and that you were able to partake in our breakfast. I will share your positive comments with our staff. -Leanne More 

Charles City, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed February 12, 2015

the rooms are very clean and the bed are very good to sleep in they had different pillows from very soft to hard the staff at the hotel was very helpful at check in and the breakfast was very good it was very nice hotel to stay at it was close too the restaurant we had are banquet at

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Dear George L, Thank you for giving us a great review. I am very glad you had such a wonderful stay and our hotel was able to meet your needs. If you ever come back to the Rockford area we would be delighted to accommodate you again. - Leanne More 

Epworth, Iowa
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2015

We stayed here on 1/28 before we flew out of Rockford. Nice place, the Lady behind the counter was very friendly and helpful. The rates were great. Close to restaurants and shopping. We will stay here again.

Was this review helpful? Yes
Leanne F, General Manager at Comfort Inn, responded to this review

Dear Bev G, Thank you for taking the time to review our hotel. I am glad we met your expectations during your stay and I will share your great experience with our team. We hope to see you again. -Leanne More 

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