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Extended Stay America - Rockford - I-90

2.0 of 5
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653 Clark Dr, Rockford, IL 61107 (Formerly Extended Stay America - Rockford - East)
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Extended Stay America - Rockford - I-90
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Ranked #9 of 25 Hotels in Rockford
A recent review
5 of 5 stars reviewed 2 weeks ago
G S Algonquin, Illinois
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58 reviews from our community

Traveler rating
    26
    13
    10
    7
    2
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11
8
10
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (11)
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Algonquin, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

The best part about this hotel is the management and staff. Jennifer, the manager, and Randi, the assistant manager, are spectacular. They are both outstanding, and have gone above and beyond to make sure that my stay was a great experience. The desk personnel-Amber, Dan, Chelsea, Amy, Nicole, Stephanie and Tammy (I have had dealings with each one as my... More 

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Lima, Peru
Contributor
18 reviews 18 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The personnel were great. Chelsea, Dan, Jennifer, and Hernan were all very helpful and accommodating to all our requests. They are the jewels in this hotel. When we arrived, and were struggling with the cart near our room, Hernan came over and helped us bring the cart into our room. But the facility is lacking. It is obvious that they... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

This a nice place to stay for an extended stay with a kitchenette. This is a great place to be when visiting family in the area. Have used this hotel before and will continue to do so in future visits. Desk personnel are very friendly and helpful.

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Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel, and thank you for the comments on my staff. I will be sure to share this with them. The staff and I again thank you for posting your review. We look forward to welcoming you... More 

Bolingbrook, Illinois
1 review
5 of 5 stars Reviewed 5 weeks ago

Very friendly front desk staff. Explained all the amenities at check in that hotel had to offer and where they could be found. Not being tech savvy on how to connect my WIFI to my phone. The front desk clerk walked me through the process. The room was perfect and very clean. Didn't have to go down to an ice... More 

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Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

Hi Susan, I appreciate you taking the time to write such a wonderful review! I truly appreciate your comments regarding our hotel and staff, and will personally be sharing those comments with them! I am glad we were able to meet all of your needs and exceeded your expectations. Thank you again for sharing your experience with us. We would... More 

Rockford, Illinois
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2014

Classic example of you get what you pay for. Really nothing to complain about except the water temp in the shower would vary a good bit while running. Staff was very nice and the room was clean, no smells.

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Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you so much for posting a review of our hotel. We appreciate you letting us know that the water temperature wasn't to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with clean accommodations and great guest service. Once more, thank you for posting your review. We look forward to having... More 

Wisconsin
Contributor
19 reviews 19 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 26, 2014 via mobile

Very friendly & efficient front desk who had to deliver shower curtain since none in room. Would not stay again, the beds are horribly uncomfortable with lightweight blankets & bedspread. Definitely geared towards extended stays, FYI... no room service on stays under 8 days.

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Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you so much for posting a review of our hotel. We appreciate you letting us know that the bed did not meet your satisfaction. We are sorry for this issue, but are happy to read that we provided you with efficient customer service. Once more, thank you for posting your review. We look forward to having you visit with... More 

Midwest
Top Contributor
85 reviews 85 reviews
40 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed September 24, 2014

I 'won' this hotel on Hotwire, where is was advertised as pet friendly. Sure, they allow pets, but charge you $25/night to bring Fido in...which they also tax, so it ended up being $28.50. That to me seems more like pet extortion than pet friendly, considering it ended up being nearly half the price I paid for the room itself.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the inconvenience with not having the bed type you reserved online. I also want to apologize for not having a coffee maker in your room. As part of our FRESH initiative, we do supply kitchen supplies upon request. To uphold our company's high standards,... More 

Los Angeles
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 2, 2014

We have tried quite a few motels within blocks of this one, and this one was quite average. This would probably be more dessirable if you were staying several days and could take advantage of the refrigerator and kitchen feaures. The room was fine, but it felt like being in an apartment building with no real lobby. When you factor... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you for taking the time to write a review of your stay. We are disappointed to hear that you were unaware of our grab-and-go breakfast; however, we are glad that you had a comfortable stay with us. We offer a quick breakfast each morning for our guests that do not have time to cook in their fully equipped kitchens.... More 

Warner Robins, Georgia
Top Contributor
67 reviews 67 reviews
27 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed August 9, 2014

Was sent here for job related needs. First impressions...front desk staff VERY friendly and helpful. Always cheerful and ready with a smiling face. Clean lobby, halls and my room was spotless. The room is large, and has a nice kitchenette, with FULL fridge, stovetop, and microwave. No coffee pot for in room coffee, however, which I found cheap to not... More 

Was this review helpful? Yes 10
Wausau, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 5, 2014

The room was clean. The staff was very pleasant. And the staff communicated well with all customers that were in the lobby. The kitchen was small but large enough for a weekend stay. Located in the lobby was a convenient grab and go breakfast in the morning. Very nice stay. There were not loud distractions. Arlene K.

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