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Extended Stay America - Rockford - I-90

2.0 of 5
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653 Clark Dr, Rockford, IL 61107 (Formerly Extended Stay America - Rockford - East)
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1 room 1 adult
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Extended Stay America - Rockford - I-90
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66 Reviews from our TripAdvisor Community

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Rockford, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

my room was very clean, and fully stocked with everything I needed.The staff and hotel manager were out of this world. All smiles and kind words. in a word refreshing. was treated like family. If your ever in Rockford il. this exstended stay America is the best bang for your buck.

Helpful?
Thank randall k
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit... More 

Genoa, Illinois
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I was not impressed by the breakfast or the prices of the vending machine food - i woke up bright and early for the breakfast and it was literally coffee, hot water, a few muffins and maybe an apple. They didn't even offer cold water. Maybe this could be improved by some yogurt or granola? i understand that it's "grab... More 

Helpful?
Thank MPR52994
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with... More 

Mauldin, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 30, 2015

Arrived with no reservation. Got a room across from the laundry. Been traveling for a week - time to catch up on some laundry and paperwork. Room average, a bit worn, needs a good renovation Staff friendly and helpful. Located on the extreme east side of Rockford close to interstates and all the shopping and restaurants you could want. Breakfast... More 

Helpful?
Thank Ralph D
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to exceed your expectations. Still, I am glad to read that you enjoyed our friendly customer service and that we were able to accommodate your needs with our laundry facilities. Your feedback is very important to us,... More 

Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 24, 2015 via mobile

Recently needed a place to stay for two nights and didn't want to pay a fortune. This place was very decent and near freeways, food, and shopping. I would stay here again. The room was clean and the bed was comfortable. The air conditioner worked. There were no problems with the bathroom.

Helpful?
2 Thank Marq J
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that we were able to meet your needs and you had a pleasant stay with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Frisco, Texas
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 6, 2015

Dirty, dingy carpets.SMALL bath rooms, No sheets on the bed. No iron in the room. Noisy and no workout room at this location. "Free Wi-Fi" worked sometimes. Want coffee after 9a.m.? Forget it! In addition, our room was not made up when we checked in. The only bright spot was the clerk at check-in did his best to help us.

Helpful?
Thank Miike T
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our front desk staff; however, we apologize that your stay did not meet our company’s high standards. Your comments were reviewed by the staff, and we will work to ensure that we are thoroughly inspecting our rooms prior to... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 7, 2015

We spent one night in Rockford. The room is really set up for, well, an extended stay. It has plenty of space, a kitchenette, etc. Since we were simply overnighters, much of that was wasted on us. Every room looks the same in the dark. But we were comfortable. The room was clean and quiet. we had absolutely no complaints... More 

Helpful?
1 Thank Kevin B
Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 1, 2015

We stayed here twice in two weeks. The hotel is very clean and provides a quick breakfast to go. I paid less than $50 for the hotel and we got a great deal. I would recommend to anyone. The hotel is also close to great places to eat, stores and night life.

Helpful?
Thank Valerie J
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 21, 2015

This hotel is in an excellent location. The rooms are clean, have free WiFi, and a kitchen (dishes included). The kitchen helped save my significant other and I a lot of money from not having to go out to eat. There is a free continental breakfast as well. Staff is very friendly and helpful. There are also on-site laundry facilities.

Helpful?
2 Thank Kerry W
Algonquin, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

The best part about this hotel is the management and staff. Jennifer, the manager, and Randi, the assistant manager, are spectacular. They are both outstanding, and have gone above and beyond to make sure that my stay was a great experience. The desk personnel-Amber, Dan, Chelsea, Amy, Nicole, Stephanie and Tammy (I have had dealings with each one as my... More 

Helpful?
1 Thank G S
Lima, Peru
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 9, 2015

The personnel were great. Chelsea, Dan, Jennifer, and Hernan were all very helpful and accommodating to all our requests. They are the jewels in this hotel. When we arrived, and were struggling with the cart near our room, Hernan came over and helped us bring the cart into our room. But the facility is lacking. It is obvious that they... More 

Helpful?
2 Thank SusanDP
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