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Clock Tower Resort

3.0 of 5 7801 East State Street, Rockford, IL 61108
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Clock Tower Resort
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220 reviews from our community

Traveler rating
    23
    24
    33
    51
    89
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129
17
6
27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Apopka
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I saw the negative reviews but decided I could handle a substandard hotel stay as long as my son had fun at the water park....well it was closed secondary to the air temperature not being warm enough. We were not told this when we checked in. I finally decided to go ahead and stay but when I went to my... More 

Was this review helpful? Yes 1
Normal, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

I won't waste the readers' time by reiterating the poor reviews of this hotel and park by others, with which I heartily agree. Suffice it to say this: for most of our time at the resort's water park, there were no available towels because they were "in the dryer." Finally our party of eight was given a stack of six... More 

Was this review helpful? Yes 1
Austin, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very good location and access. Service people are friendly. Free breakfast and WiFi. Large indoor pool. Franchise Tilted Kilt bar and eatery has good price and value with all sports channels. Lots fun at indoor Water Park.

Was this review helpful? Yes 3
Saint Charles, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

I have never seen such disorganization ever. Check in took over two hours. It was dirty, there was mold in the showers, and areas within the hotel were filthy. The staff were overwhelmed and undersupported. They ran out of food and did not have sprite and root beer available for our children; they were out of that too! No managment... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel is just a dump. We came here for my sister in laws wedding, it was horrid! First when we checked in they said that our room was not ready... (it was 6pm) so after waiting an hour it comes available... the hallways are dark and dingy and the smell was nauseating... we get to our room and drop... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

First room, floor was rotting under tub, ceiling fan didn't work, some outlets didn't work, ice machine was broke & girls at front desk said it had been broke for at least two months. Swimming pool was disgusting. Back parking lot not secure. People are able to enter back doors WITHOUT room keys. Second room, toilet kept plugging up, not... More 

Was this review helpful? Yes 1
ClockTowerResort, Marketing Manager at Clock Tower Resort, responded to this review

I do apologize about you experience here with us. We are taking all measures to alleviate the issues and are undergoing long term renovations under new management. I invite you to stay with us in the future when more improvements have been made. Please let me know if there is anything I can do. Thank you for your feedback. More 

Aurora, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My experience at this hotel was so poor, that I am, for the first time ever, providing a written review of my hotel experience. The front desk was sadly understaffed and one clerk, while friendly, worked independently to check in guests. Check in took more than 30 minutes. The room provided had broken closet doors and was very short on... More 

Was this review helpful? Yes 3
Streamwood, Illinois
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked a stay and play pkg which included the water park in December 2014. This resort is nothing like I had heard it was years ago. I should have known something was amiss when the clock tower itself had different times and the wrong times displayed on it when we pulled up. The hotel was dirty, dingy, and in... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Water park was fine...hotel was not. Took 45 min to check in because only on person was working. Had to wait for room to be cleaned then to find out 2 families were assigned to our room. They walked into our room with same keycard...very unorganized. We checked out and got a refund.

Was this review helpful? Yes 1
ClockTowerResort, Marketing Manager at Clock Tower Resort, responded to this review

We appreciate your honest feedback and apologize for your experience. I assure you that it is not common for this to happen, it was just a very busy evening for our establishment. If there is anything I can do, please do not hesitate to ask! Again, sorry for your experience. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

My family's stay was extremely disappointing!!! We stayed at the Clock Tower Resort because of the convenience of the water park. The price of our stay was outrageous for this dark, dirty, and dilapidated hotel. In the first room we had, the shower handle fell off so we had to switch rooms. In both rooms, the wallpaper is coming off... More 

Was this review helpful? Yes 1
ClockTowerResort, Marketing Manager at Clock Tower Resort, responded to this review

I'm sorry to hear about your experience, and I assure you that we are constantly working toward improvement. If there is anything I can do to help you, please let me know. Thank you for your feedback. More 

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Additional Information about Clock Tower Resort

Address: 7801 East State Street, Rockford, IL 61108
Location: United States > Illinois > Rockford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clock Tower Resort 3*
Number of rooms: 251
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Also Known As:
Best Western Clock Tower Hotel Rockford
Best Western Clock Hotel
Rockford Clock Tower Hotel
Best Western Rockford

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