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Clock Tower Resort

7801 East State Street, Rockford, IL 61108
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Clock Tower Resort
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Clock Tower Resort
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234 reviews from our community

Traveler rating
    27
    25
    35
    52
    95
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136
17
6
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Marquette, Michigan
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Worst hotel experience ever. Nasty, old, dirty, lots of things broken. Creepy dark hallways and other unlit areas. Understaffed, can't ever get help from front desk, or anyone to answer their phone. Looks deserted, and mostly is, for good reason. There seems to be a bus stop there, so people hanging out sleeping in the lobby.

Was this review helpful? Yes
Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Our expectations were not high to begin with, checked in and out of this "resort" in about 2 hours on Saturday, March 21, 2015. It is VERY run down. Holes in the carpet, ceiling tiles broken, amenities not in room as described. Had to spend the first hour waiting for a TV to be fixed and microwave, towels, sheets and... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This place used to be nice and is now a run down dump. When we arrived they didn't have any record of our reservation. The front desk found us a room, but I should have left. The rooms are outdated and not comfortable. Every where you turn there are out of order signs (pool, ice machines, elevators,....). Woke up the... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A friend and I had made reservations several weeks ago for two rooms. We were interested in checking in early if possible. The desk clerk had told her that it was slow and we were going to be able to check in around 10 a.m. On the day of arrival they indicated that wasn't possible and check in would be... More 

Was this review helpful? Yes 2
ClockTowerResort, Marketing Manager at Clock Tower Resort, responded to this review

Hello Joyce, I do apologize for your experience. I assure you that we value all of our clients no matter what room or package they have with us. I'm sorry for the inconvenience and communication mishap, and if there is anything I can do to further assist you, please let me know! Thank you. More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

First room I had had gnats or fruit flies so I was given a different room. Hotel is run down. Pool was closed and had no idea it was until I walked to it. I was in town on business and my coworkers stayed at extended stay and baymont inn both were better choices then this hotel

Was this review helpful? Yes 2
Rockford, Illinois
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first trip to the Clock Tower Resort and will definitely not be our last visit. Our experience was great my kids had an amazing time and can't wait to come back!! The staff was so friendly and helpful they really made our experience that much better. The cleanliness was also impeccable which can be difficult in a... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Ive written to the company several different ways and no one has bothered to respond, horrible experience at cocokeys, its super gross, mold everywhere around the edges of the pool, when we went to the bathrooms, the only open ones either had poop, pee or throw up all over, all the inner tubes are taken or flat, no one seems... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My kids and I love a little getaway. Pefect distance for my little onEs. First time was when he was one he was walking in the kiddie pool. I did not have to worry about my older children. They ran around and life guards were everywhere.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Our stay was so worth the drive. My two little boys and my niece had a blast and my husband and I enjoyed the bar 😍. Will definitely be visiting again for my son's birthday.Great customer service, the front counter helpers were fast and attentive.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Perfect place for a getaway without leaving town. Fun birthday party for my daughter! Hours of entertainment for the whole family. Great room service as well. Nice bar within water park for adults to enjoy while the kids play.

Was this review helpful? Yes 2
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