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Hilton Garden Inn Rockford

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7675 Walton Street, Rockford, IL 61107
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Hilton Garden Inn Rockford
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Hilton Garden Inn Rockford
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278 reviews from our community

Traveler rating
    175
    67
    24
    8
    4
See reviews for
114
47
13
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (278)
  • Mar-May only
    (82)
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    (79)
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    (59)
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1 review
4 of 5 stars Reviewed yesterday NEW

Our stay was brief, only overnight and we weren't there except to sleep. But check-in and out were very quick and everyone was pleasant. We were attending a wedding in the area and as we walked into the lobby, we immediately saw water bottles and mints on a table with a sign telling us the departure time of the shuttle.... More 

Review collected in partnership with Hilton Garden Inn

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Lombard, Illinois
Top Contributor
632 reviews 632 reviews
87 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Ok so they opened by not having the water features working in the pool. This is the reason that I chose this hotel. However they made up for it with good service. I would suggest that they change the method of breakfast service to allow people to take the food out of the trays themselves as it would speed things... More 

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Eau Claire, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great hotel. The staff is out of this world. A pleasure to work with. If I was in Rockford again, I would stay here. In fact, one of the ladies we were with said she has stayed in many Hiltons for her job and this was the best one yet

Review collected in partnership with Hilton Garden Inn

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Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

Mary H: Thank you for taking the time to give our hotel, Hilton Garden Inn Rockford, a perfect review! We're very happy you found our staff helpful, friendly, and engaging during your time at our facility. We're very appreciative of the kind things you had to say about us! If there's anything else we can do for you, please don't... More 

Vail, Colorado
Top Contributor
184 reviews 184 reviews
44 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on business and were pleasantly surprised by every aspect of this hotel. The staff is exceptional -- from the professional people at the front desk, the maintenance and cleaners in the hallway, and most of all the dining room servers and morning chef. What a great way to start the day -- friendly and helpful people making... More 

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Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

Pamelavail: Thank you for taking the time to give our hotel, Hilton Garden Inn of Rockford, an amazing review. We're ecstatic to hear how much you enjoyed our property and we're very appreciative of the kind words you had to say. We're delighted you found our staff professional, friendly, and helpful during your time at our facility. We're especially happy... More 

Wind Lake, WI
Top Contributor
50 reviews 50 reviews
13 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place was great! I had to make a quick stop to sleep and leave quite early in the morning prior to breakfast so my stay was very short. The service was wonderful and the rooms were very clean. The front desk gave me the perfect recommendation to a local restaurant to eat at that night. I was not able... More 

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Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

StaceyM: Thank you for taking the time to give our hotel a fantastic review! We're delighted you had a wonderful stay at our property. We're thrilled you found our rooms clean and comfortable, and our staff friendly and engaging during your tenure with us. We're also pleased you were able to take in some of the local flavor here in... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel to a lot of high-end hotels in my professional life and was really impressed by the the value and quality offered by this hotel. My daughter and I stayed here during a weekend soccer tournament in Rockford and every family on the team had a great experience at the Hilton Garden Inn. Great staff, excellent facilities, clean rooms.... More 

Review collected in partnership with Hilton Garden Inn

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Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

349jeffreys: Thank you for taking the time to give our hotel a fantastic review! We're very thrilled you and your family had a great experience at our property. We're delighted to hear you found our staff friendly and welcoming, as well as our rooms clean and comfortable for your convenience. We strive to make sure we give the best service... More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We needed to find a new vendor to cater our off-site Client training event in Rockford, IL May 5-6 2015. Our team selected a few hotels to solicit for this business a couple months prior, and the Hilton Garden Inn staff won us over. Not only is the staff in the hotel facility hospitable, friendly and professional, but they're funny... More 

Was this review helpful? Yes 1
Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

Khuller23: Thank you for taking the time to give our hotel a wonderful review! We're very appreciative of the kind words you had to say about facility. We're thrilled to hear you found our staff warming, friendly, and professional. We're also very happy you found our event space suitable for your needs as well. Overall, we're delighted that the event... More 

RICHMOND, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I firmly believe that the ratio price/service is too high.The amount charge is appropriate for the Hilton not for the HiltonGarden Inn. The cost of breakfast is too high in view of the cost of the room . The breakfast must be or complmentary or a very small charge.

Review collected in partnership with Hilton Garden Inn

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Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

Franco L: Thank you for taking the time to review our hotel. I want to personally apologize for the pricing issues you experienced while you were here at our property. We strive to make sure our guests have the best stay possible, and anything short of great is unacceptable to our standards. If you'd like to discuss this further please... More 

Half Moon Bay, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Standard good quality. Staff is very gracious. Bar staff is helpful even if you show up WAY after closing time. Let's face it, Rockford is not a vacation destination so this hotel caters to business drones like myself. The quality of the linens is better than other hotels nearby. The gym equipment is a bit undermaintained but serviceable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

Pierre P: Thank you for taking the time to give our hotel a great review! We're delighted you found our staff friendly, gracious, and helpful during your tenure at our facility. We're also thrilled you found our rooms comfortable and clean as well. We do want to apologize for any issues you experienced with our fitness center. We strive to... More 

Medford Lakes, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is an awesome hotel with great staff who make you feel welcome! The food at the bar was outstanding, they had no issue changing a little to make me happy with my selection. The hotel is only about 55 minutes from Ohare airport and with 90 complete there is no traffic!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Nick H, Guest Relations Manager at Hilton Garden Inn Rockford, responded to this review

Ken R: Thank you for taking the time to give our hotel an amazing review! We're very happy you found our staff welcoming, engaging, and helpful during your stay. We're delighted to hear you were able to enjoy a meal at our onsite restaurant, the Great American Grille. We're also ecstatic that our staff was able to accommodate your wishes... More 

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