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Country Inn & Suites By Carlson, Rock Falls

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2106 First Avenue, Rock Falls, IL 61071
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Country Inn & Suites By Carlson, Rock Falls
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Country Inn & Suites By Carlson, Rock Falls
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93 reviews from our community

Traveler rating
    45
    31
    9
    3
    5
See reviews for
32
17
2
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (18)
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There are newer reviews for Country Inn & Suites By Carlson, Rock Falls
See the most recent reviews
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

Everything was wonderful. Very clean and comfy. The staff was great. The breakfast served was good. The rooms are a bit expensive for the area but all and all it was a good stay. I would recommend to a friend coming to Rock Falls. The pool area was well maintained and very fun for the kids

Was this review helpful? Yes
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

We are thrilled to see that you enjoyed your time at our hotel. We strive to provide all guests with the most exceptional experience and are glad to hear we have done that. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels... More 

Orlando, United States
1 review
5 of 5 stars Reviewed September 1, 2014

While just one night stay, our room was very comfortable and very clean. The hotel was quiet and it was a very positive experience. The room and bathroom were all updated and extremely clean. While stay was short, the sink, microwave, and refrigerator area on the bedroom were a lovely tough. The breakfast was at the top of complimentary breakfast... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are glad to hear that you enjoyed your time at our hotel and look forward to seeing you on your next stay. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2014

I booked a room there to celebrate my son's birthday. When I made my reservation I was clear that there would be children swimming that would not to be staying. Once I checked in the front desk called to my room and informed me that my guest would not be able to swim and that I could have the party... More 

Was this review helpful? Yes 1
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

We are sorry to hear of your unsatisfactory experience. It's unfortunate when situations like this arise, as we would never intentionally ruin a child’s birthday. I noticed that you made your reservation through the 800 number with one adult and two children registered to the room. When you arrived to check- in you had one adult and four children and... More 

Brooklyn, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

I was very pleased with the service and attentiveness of the staff. The room was clean and well cared for. They were resurfacing the parking lot and kept the clientel fully informed of the status. The breakfast was well prepared and a variety of different items was available. to go coffee cups where available as well as free cookies at... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you so much for your feedback and for taking the time to write about your experience. We are excited to hear that you enjoyed your stay with us. We strive to provide every guest with the most exceptional experience and are glad to know we have done just that. We definitley look forward to seeing you in the future... More 

Livonia, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

One of the best hotels i have had the pleasure of staying at in a long time and I have stayed at the best! Usually stay at Westin property because a family member works there, butCountry Inn beat them hands down!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you so very much for your feedback and the wonderful compliments. We appreciate you taking the time to share your experience and are delighted to read that you enjoyed our hotel. We look forward to your next stay, so we can again exceed your expectations. More 

Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 14, 2014

My family recently stayed here for a night. For the most part this place was fine. There was mold on the ceiling above the shower. The breakfast was decent. Overall, this place isn't worth what they charge.

Was this review helpful? Yes 1
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More 

Portage, IN, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 11, 2014

One night stay for a wedding in area. The staff was very friendly. The rooms were very clean. The breakfast was actually nicer than I expected it to be. Other than a small issue with room A.C., the staw was a very good experience. I would recommend this hotel to someone visiting the area

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Elyria, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

The room was very comfortable and clean and the staff was very polite . There was a very good restaurant next door to the hotel with great food and the location was close to the highway and made it easy to get around. Would highly recommend this hotel if you are in the area for business or pleasure.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay. More 

El Paso, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 8, 2014

Your choices are very limited in this area. The Country Inn is the perfect spot. Our family stayed there last month and it was a nicer hotel than the $500 a night hilton we were at the night prior in Chicago. The hotel has a nice feel like you are staying at a friends cabin. It is very clean. It... More 

Was this review helpful? Yes 1
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you for reaching out and writing a review. We are glad that you enjoyed your stay and appreciate the feedback as we are always looking to improve our product. I share in your opinion in regards to the toilet lids, and have been adding them when possible. We are hoping to complete all rooms over the next few months.... More 

Largo, Florida
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 8, 2014

For the second time in 5 years we used the Rock Falls, IL Country Inns & Suites, as headquarters for all out-of-towners for our large family reunion. We could not be happier with the friendliness of the staff (especially Pat and Susie in the breakfast room!), the manager, and all the housekeeping staff. The hotel and rooms are spotless. We... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 3
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