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Country Inn & Suites By Carlson, Rock Falls

2.5 of 5 2106 First Avenue, Rock Falls, IL 61071
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Country Inn & Suites By Carlson, Rock Falls
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88 reviews from our community

Traveler rating
    41
    30
    9
    3
    5
See reviews for
31
17
2
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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  • English first
  • Italian first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (13)
  • Jun-Aug only
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    (23)
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League City, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Breakfast was good each day; a little redundant but for value(free) good. Room was serviced well except for one day. Breakfast helpers were very good. Rooms were clean but a little pricey considering location of Rock Falls. We had to drive a short distance for our business so location good for that.

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chicago
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I pulled in about 3 pm with a business associate. Delightful greeting and interaction at front counter by Sandy. She arranged to have our rooms near each other. Checked on our room satisfaction shortly after checking in. Had a cheerful and pleasant disposition every interaction. All this while snowing outside, and I noticed whenever she got a break she'd leave... More 

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CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you so much for sharing your experience with us. We are excited to hear that Sandy made such an impression and made you feel welcome. Guest services are our number one priority and we strive to provide all of our guests with an extraordinary experience. We look forward to the challenge of exceeding your expectations upon your next visit.... More 

Elkton, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Motel is great for the area. However the front desk staff are a bit rude. I believe they know they are the best for the area, however, they need to realize that can change. They seem to be a bit slack in keeping the hotel up. Starting to get to the point they need to do some replacing & repairing.... More 

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CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Please accept my apologies for the unsatisfactory service you received from our staff when rate shopping for an extended stay. All rate negotiations for extended stays should be directed to me and apologize this wasn’t done in your case. We are typically flexible with our rates, as we appreciate that every client has different requirements. I understand you already have... More 

IL
Contributor
14 reviews 14 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 4, 2015

We stayed over Christmas this year and, as in our past stays, the staff was helpful and friendly, and the room was quiet and comfortable. The lady in charge of the breakfast was so nice and genuinely concerned that we enjoy our food. I wish the breakfast included higher quality yogurt (one morning they had some generic looking small single... More 

Was this review helpful? Yes
CISRKFL, General Manager at Country Inn & Suites By Carlson, Rock Falls, responded to this review

Thank you for being loyal to our hotel and staying with us when you are in town for the holidays. We appreciate the feedback and are delighted to hear that you enjoyed your stay with us. Our goal is to make every guest feel like family and provide the most exceptional guest experience. We hope that you will visit us... More 

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Additional Information about Country Inn & Suites By Carlson, Rock Falls

Address: 2106 First Avenue, Rock Falls, IL 61071
Phone Number:
Location: United States > Illinois > Rock Falls
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rock Falls 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Rock Falls Hotel Rock Falls
Country Inn And Suites By Carlson, Rock Falls
Country Inn Rock Falls
Rock Falls Country Inn

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