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Holiday Inn Express Rochelle

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1240 Dement Road, Rochelle, IL 61068
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1 room 1 adult
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Holiday Inn Express Rochelle
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77 Reviews from our TripAdvisor Community

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Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 8, 2015 via mobile

The handicap suite was very nice for my parents. The bathroom was easy to use with a very accessible shower. However; I had to use the hide-a-bed and I had a hard time with that. The breakfast was very good with a nice selection of food to eat. Parking was also very good. I had to transport all of our... More 

Helpful?
Thank Judy D
1 review
1 of 5 stars Reviewed September 9, 2015

When we got to our room the carpet was damp and the room smelled musty, the couch and chair also had stains. We contacted the front desk about the dampness and they guy working there said the room had been shampooed that day and he didn't have any other room for us but that he would talk with his manager... More 

Helpful?
Thank Rhiannon K
IHGCare, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

Dear Rhiannon K, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the carpet condition and customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope... More 

Rice Lake, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 2, 2015

After a full day of driving we wanted to find a motel in a small town by the freeway- didn't want to face heavy traffic finding the place. The Holiday Inn Express was right off the freeway and yet so quiet! When we opened our drapes the next morning- the view out the window was acres of corn field. How... More 

Helpful?
Thank Q5888DWjamess
Hudson Valley, NY
Level Contributor
94 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 28, 2015

We stayed at the Holiday Inn Express for 1 night. Both the room and bathroom were pretty typical for a Holiday Inn Express, and both seemed clean. Breakfast was also pretty typical for a Holiday Inn Express. The hotel was quiet. We didn’t hear any noise from the highway or truck stops. The rooms included a refrigerator and microwave. The... More 

Helpful?
Thank usroadman
HIEXPRESSRochelle, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

I apologize for how frustrating those issues must have been for you. I have notified maintenance about both the drain and light bulbs. He has put the mirror back in the bathroom. Thank you for bringing this to our attention! We look forward to seeing you again soon! More 

Oshkosh
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 23, 2015 via mobile

When we checked in Summer, the front desk person, went above and beyond to accommodate our requests. The room was very comfortable and the breakfast was outstanding. They had a pancake machine and even omelets. There were so many choices I couldn't try them all. I will definitely stay at this hotel again.

Helpful?
Thank LindyRb
HIEXPRESSRochelle, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

I am so glad to see that we could make your stay so enjoyable! Thank you for taking the time to leave such a nice review! We look forward to seeing you again soon! More 

The Woodlands, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed August 23, 2015

Overall, the room was clean and acceptable. The service was not exceptional by any means. They did not have my room / reservation ready when I checked, which HI Express typically does for priority club members. There were some definite signs of cost cutting at this hotel that made my stay less than comfortable. We had 4 people staying in... More 

Helpful?
1 Thank C L
HIEXPRESSRochelle, General Manager at Holiday Inn Express Rochelle, responded to this review

Dear Guest, First of All thank you so much for sharing your experience with us about your stay. As you can see on TripAdvisor and all the website out there for our hotel where people write reviews about there experience this is not typically for our hotel which gives our customer this kind of experience. We are well known for... More 

Clarksville, Tennessee
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 12, 2015

I was traveling from TN to MN and stayed overnight here. It was next to shopping (i.e., wal-mart), gas stations and fast food restaurants. The hotel was clean, a bit older but well kept up. Staff were nice. It was right near the interstate which was what I was looking for.

Helpful?
Thank 780deborahh
HIEXPRESSRochelle, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

I am glad to see that we could meet your needs! Thank you for taking the time to leave such a nice review! We look forward to seeing you again soon! More 

New Jersey
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 2, 2015

The hotel was in the process of remodeling, we did immediately need to change rooms from the 2nd floor to the 1st floor due to a smell of either paint or smoking. The staff was excellent in accommodating our needs, and they were very pleasant. The room was updated, clean, and comfortable. We slept very comfortably, and the surroundings within... More 

Helpful?
Thank Lee W
HIEXPRESSRochelle, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

Thank you for all of the kind words! I am so glad to see that you enjoyed your stay. We look forward to seeing you again soon! More 

Chicago, Illinois
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2015

This hotel was near Northern Illinois University - about a 15 minute drive away from it. I stayed here with my son for a baseball tournament. The lobby was nice, and the breakfast was excellent and free. The wifi worked well. The beds were very comfortable, the shower water pressure was strong, and the room was clean and well cared... More 

Helpful?
Thank KLY0712
HIEXPRESSRochelle, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

Thank you for taking the time to leave a review filled with kind words! I am glad to see that we were able to go above and beyond your expectations. We look forward to seeing you again soon! More 

Grand Rapids, Minnesota
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 7, 2015 via mobile

We stay at this location anytime were driving east from Northern Minnesota. The location is great, and it's convenient to have the large Petro plaza next store. When I made the reservation, I specifically requested a room close to the elevator or front desk. Several days prior to our arrival I called again to remind the front desk about my... More 

Helpful?
Thank KathleenNuccio
HIEXPRESSRochelle, Guest Relations Manager at Holiday Inn Express Rochelle, responded to this review

I apologize for the frustration this must have caused. I will discuss this issue with the front desk staff in our next meeting. Room assignments are based availability and sometimes we are unable to accommodate special requests. However we will do out absolute best to meet your special requests, I do, once again apologize for the inconvenience this caused you... More 

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