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Country Inn & Suites By Carlson, Prospect Heights

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600 North Milwaukee Avenue, Prospect Heights, IL 60070 (Formerly Comfort Inn & Suites Conference Center)
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Best prices for: 1 room 1 guest
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Country Inn & Suites By Carlson, Prospect Heights
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Country Inn & Suites By Carlson, Prospect Heights
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90 Reviews from our TripAdvisor Community

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Traveler rating
    25
    26
    14
    6
    19
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26
19
9
31
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (90)
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    (30)
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There are newer reviews for Country Inn & Suites By Carlson, Prospect Heights
See the most recent reviews
1 review
1 of 5 stars Reviewed June 8, 2015 via mobile

I had the best wedding in downtown Chicago an almost perfect day. My in laws purchased and reserved the suite online with their credit card. The hotel was two hours away, when we get there my husband goes to check-in, comes back saying the room is not paid for. I couldnt understand how considering I had a confirmation number. I... More 

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

We are sorry to hear of your unsatisfactory experience during your visit. It is unfortunate when situations like this arise. Unfortunately, we cannot alter our credit card policies on a case by case basis. I apologize for us not being able to accommodate you. We were happy to hear you were able to find accommodations in another location. More 

Travelers are raving about these Prospect Heights hotels

Dubuque, Iowa
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 25, 2015

We used this hotel on both ends of a park/sleep and fly arrangement. Both times the rooms were much better than when it was a Comfort Suites however some small maintenance issues were evident. There was a section of peeling paint in the bathroom in one of the rooms and a cracked toilet seat in the other room. I have... More 

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for taking the time to provide us with such valuable feedback. We are delighted to read that you enjoyed our “Be Our Guest” breakfast during your stay in our clean, comfortable room. We apologize that you found a maintenance issue with your room. I have addressed those concerns with my staff, and I assure you we are working... More 

Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015

Wow! What a stay. So peaceful and very quite. Hotel is very neat and tidy. Great front desk staff and willing to help. Hidden gem! Very clean and tidy rooms. Very quite. The chicago mural is great a piece of art. Wifi Speed fast as ever!

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our excellent service, fast Wi-Fi and clean, comfortable room! We look forward to seeing you again when your travels bring you back to Prospect Heights! More 

2 reviews
2 of 5 stars Reviewed May 10, 2015

Room was a good size but was run down; the carpeting and chairs were worn in spots. Nonexistent sound proofing -- could hear road noise from Milwaukee Ave. as well as plumbing noise from adjacent rooms. For some reason, the toilet flushing in adjacent rooms made extremely loud rumbling noises. I bought ear plugs after the first night. I would... More 

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We are truly sorry that you were unable to get a good night’s sleep due to noise. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your... More 

Sheboygan, Wisconsin
Level Contributor
1 review
4 of 5 stars Reviewed May 9, 2015

Upon check-in the desk clerk was very accommodating and welcoming. We had a room on the 5th floor because my husband had to have a smoking room, but no problem as there were 2 elevators serving the building. Our king room was huge, with a seating area complete with a couch and free WIFI...the complimentary breakfast was not the usual... More 

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our “Be Our Guest Breakfast” in addition to the well-appointed room. I will share your comments with my staff. We hope to see you again when your travels bring you back to the area! More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

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Hotel & grounds (5)
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Bathroom (4)
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Other (23)
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