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Country Inn & Suites By Carlson, Prospect Heights, IL.

2.5 of 5
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600 North Milwaukee Avenue, Prospect Heights, IL 60070 (Formerly Comfort Inn & Suites Conference Center)
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Country Inn & Suites By Carlson, Prospect Heights, IL.
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A recent review
4 of 5 stars reviewed 2 days ago
La Donna K Saint Charles
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56 reviews from our community

Traveler rating
    18
    14
    8
    5
    11
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16
10
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23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Charles
Top Contributor
96 reviews 96 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location for our needs. Excellent beds, nice rooms, very clean, excellent breakfast of great variety. Near restaurants. Pleasant and helpful staff at front desk. If they just had a pool and hot tub..........

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Niles MI
Top Contributor
75 reviews 75 reviews
40 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

We stay at a lot of Country Inn and Suites and this one is an odd duck. First of all I will say they are undergoing a transition and I think it has great potential but may not be "all that" yet. Positive-The staff was very helpful and friendly. The room was very inviting, clean and well maintained. In fact... More 

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George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, IL., responded to this review

Thank you for taking the time to share your feedback. We apologize you were not satisfied with the condition of the hotel and for the dissatisfaction of your stay. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are currently in the process of renovations and many of the items you found... More 

Lancaster, Ohio
Top Contributor
70 reviews 70 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel because it was close to the people we planned to visit. Everything here was very clean, many rooms had been remodeled and others would be remodeled soon. Our room had a frig, microwave, and coffee pot. The desk and the couch gave us lots of room to spread out.

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George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, IL., responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your 2 day stay. I will share your experience with my staff. We look forward to your next stay! More 

Travelers are raving about these Prospect Heights hotels

Columbus, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 22, 2015

We stayed here for three nights (Wednesday-Saturday). The staff is very friendly and helpful. We needed a taxi one morning and the concierge called immediately and the taxi was there within 10 minutes. The breakfast is free with new warm offerings every morning. There is a waffle iron for the Belgian waffle lovers out there. (The best hotel waffle I've... More 

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George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, IL., responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you our clean rooms and Be Our Guest Breakfast! We can't wait to see you when you are in town again! More 

Filadelfia, Italy
1 review
4 of 5 stars Reviewed March 20, 2015

i stayed here while attending a conference. rooms are super clean and comfortable. its good . i like it. its new hotel staff and members are too cooperative. i wishi that alway our company hire same hotel for conference.

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George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, IL., responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time he while on a business conference. If you would like to have your company have future events here please contact me directly. We look forward for the opportunity to host your next event! More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2015

I travel a lot and I know what hotel will give me a warm welcome. This hotel is the best at that. They have a great breakfast and comfortable beds. I feel asleep and woke up with no pain. The housekeeping staff was excellent at cleaning the room. I recommend this hotel to family and business people who are looking... More 

Was this review helpful? Yes 1
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, IL., responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are pleased to read that you enjoyed our hospitality, comfy beds and our Be Our Guest Breakfast. We can't wait to see you again when your travels brings you to our area! More 

Madison, Wisconsin
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 15, 2015

That's the cause of the low rating. Well, less the shuttle than the woman at the desk. Please note this is not the only review dealing with the less than clear and somewhat rude way the woman at the desk interacts with customers coming from the airport. We booked a room via ParkSleepFly, and stayed the night, left our car... More 

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, IL., responded to this review

Dear bdinmadison, Thank you for your review of the Country Inn & Suites. I am sorry to hear that your stay did not meet your expectations. I would like to apologize for the problems you encountered while trying to utilize our shuttle. We are in the process of revamping our operation, and in the future we will have a map... More 

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