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Country Inn & Suites By Carlson, Prospect Heights

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600 North Milwaukee Avenue, Prospect Heights, IL 60070 (Formerly Comfort Inn & Suites Conference Center)
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Country Inn & Suites By Carlson, Prospect Heights
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93 Reviews from our TripAdvisor Community

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Traveler rating
    25
    28
    14
    6
    20
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27
20
9
31
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (93)
  • Mar-May only
    (30)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (6)
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2 reviews
1 of 5 stars Reviewed 5 days ago NEW

I can't believe that this place is part of the company! The parking is horrible, bad neighborhood, the room doesn't look like it has had a deep clean in months. Very noisy everywhere in the hotel. With the busy nightclub attached, good luck finding a place to park.

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. With that being said, we do not have a night club attached to our hotel. There is also not a night club anywhere near our... More 

Manteno, Illinois
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My sister and I just needed a nice place to spend the night on a girl getaway, so we chose this hotel. It was clean and comfortable. Both of us slept well. The breakfast was pretty much the typical type. We were both very pleased and would stay here again.

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for taking the time to provide valuable feedback about your experience. We were delighted to read that we were able to accommodate you on girl's night out! We are glad you were able to take advantage of our "Be Our Guest" breakfast! We can't wait for another opportunity to again exceed your expectations! More 

Saint Joseph, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Room completely outdated. Scuff marks all over the walls, needs painted badly. Stained carpet. Mattress extremely uncomfortable, had better sleep on my camp cot. Went to checkout three days into a seven night booking (booked directly thru hotel website) and was told we would be charged full amount of reservation because we had a special rate. Showed staff my confirmation... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Shelly, thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We have discussed the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. We are currently undergoing renovations and those items will be corrected. We hope you... More 

Travelers are raving about these Prospect Heights hotels

Pleasant Hill, Iowa
1 review
3 of 5 stars Reviewed 1 week ago

Before you get all unpacked, check that everything works. We checked and didn't having a working tv, and they were supposed to come fix it, but they did not. Finally got back that night, and still not fixed. Moved to another room , tv cable was shredded so we had to jimmy it to work microwave didn't work and toilet... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for taking the time to share feedback about your experience. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I have addressed the issues with my staff to ensure a similar situation does not occur again. We hope for another opportunity to... More 

Anaheim
1 review
5 of 5 stars Reviewed 1 week ago

On a busy weekend,i apologize I forgot her name,starts with "M".she went above and beyond to give me the best deal.outstanding service.not my first stay here,rooms are very clean,breakfast is very good.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our clean rooms and "Be Our Guest" breakfast! I will share your comments with MarBe as I know she will be excited for the recognition! We look forward to your next stay. More 

Traverse City
1 review
1 of 5 stars Reviewed 1 week ago

Our room was right above an outside smoking area. We were kept awake most of the night by the noise of smokers outside. We even called down to the front desk and asked the staff to help, he claimed he would - nothing changed.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Thank you for taking the time to provide valuable feedback about your experience.We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. I will go over policy and procedures with my staff to ensure a similar situation does not occur again. We hope... More 

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49 photos of this hotel

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