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Holiday Inn Express Pontoon Beach

2.5 of 5 14 Regency Parkway, Pontoon Beach, IL 62040
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Holiday Inn Express Pontoon Beach
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Holiday Inn Express Pontoon Beach
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42 reviews from our community

Traveler rating
    12
    9
    12
    2
    7
See reviews for
19
2
2
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Effingham, Illinois
2 reviews
5 of 5 stars Reviewed October 22, 2014

I recently stayed at Holiday Inn Express Pontoon Beach. Dates: Oct. 2-Oct. 3 Oct. 6- Oct. 10 Oct. 13 - Oct. 15 I was there to train for work at Flying J, so my company booked me at this hotel. I was very nervous going for training and staying in a hotel so long. I do not drive so I... More 

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Gary, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 9, 2014

I stayed here on business for one week and I have no major complaints. Both rooms I used were clean and fully stocked. The staff is extremely accommodating. I and many fellow guests work early, 12 hour shifts. The staff bend over backwards to get breakfast out early and clean the rooms. I would have liked a hot tub; none... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear Brandx331, I am very thankful for your review. It is great to read that you appreciated the room accommodations and service of our staff during your stay. I am sorry to read that some aspects of our room amenities did not meet your expectations and we would like to apologize for that. Your comments will certainly be looked into... More 

Cambridge, Minnesota
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 29, 2014

We decided to extend our family vacation in Louisville and head over to St. Louis for a couple days to see the Arch, etc. however we wanted to do it on a budget. It was hard to find a hotel with free breakfast and traveling as a family of six free breakfast saves us a lot of money! Their breakfast... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear lee l, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I would like to apologize for the dissatisfaction you... More 

Hermitage, Tennessee
Contributor
20 reviews 20 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 15, 2014

My husband and I spent one night at this hotel while traveling Route 66. Immediately, I could see that the bed, while clean, was not neat and crisp as we have become accustomed to finding in HIE properties. The bathroom was clean, but there were some problems. The tile on the floor actually moved slightly under our feet at the... More 

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chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Angela, I want to thank you for choosing to stay with us. It is always a delight to have a loyal customer stay here. We are consistenly trying to provide a hotel with the level of quality and service our guests have come to love and enjoy. I will address all issues with the housekeeping and engineering departments to ensure... More 

Pittsboro, North Carolina
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2014

If I were to judge a Holiday Inn Express by this one, I would not stay in one again. Common areas were not very clean. Luggage carts were dirty. Very stained toilet seat and bowl in first room. Guest laundry had standing water in the washing machine. The only thing that saves this motel is the staff. Michelle, the person... More 

Was this review helpful? Yes 1
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

JDP1913, I remember you two ladies very well. It was a joy to have you at our hotel. I am sorry for the quality of the hotel during your stay with us. My staff and I try very hard to keep our guests happy as the Management team and I develop our renovation plans for the hotel. We are hoping... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 3, 2014

Check in is the easiest the room was big and very nice after the stay that I had earlier this week this place blows the downtown ramada out of the water in every way possible. Very clean room and free parking and breakfast. Sure beats 15 bucks a day and the hike to the car. I would recommend this hotel... More 

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chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Rick C, I want to thank you for staying with us. I know there are hundreds of hotels to choose from and you decided to leave one of them and come to us. We hope to have you back here with us anytime you are in the St. Louis area. More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 9, 2014

Less than half an hour drive from St. Louis, Pontoon Beach is actually in the middle of farm country. A couple of other hotels and a police station are nearby, otherwise there is not much to see within walking distance. They have an indoor pool if you feel like swimming. I liked the breakfast they offered with a choice of... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

We are pleased to see that you enjoyed your stay with us. I am terribly sorry for any problems you may have ran into with our blackout curtains, rest assured, every room in the hotel have blackout curtains that are movable, they may have just been opened so far that they were hidden behind the decorative curtains in the front,... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 8, 2014

We were on our way heading to Chicago, IL from Fulton, MO. I pulled over in St. Louis. MO to call the 1800 for holiday Inn Express. The Rep was very helpful in locating a holiday Inn Express in Pontoon, Illinois which was on our route. I should've known it was going go to be the sleepover from HELL! In... More 

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chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

We are currently in the planning and development stage of a hotel renovation. We work very hard each and every day to improve our hotel for our guests. We treat for any and all pest on a routine basis for prevention and extermination. We are locked by alot of farm fields and we have found a few beetles make their... More 

Travelers are raving about these Pontoon Beach hotels

bemidji
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2013

This HIE has a good location for visiting Granite City and Edwardsville and is a quick river crossing to St Louis. Location aside, the place could sure use some upgrading. Have stayed @ this property several times for extended periods and this most recent stay was by far the most difficult Housekeeping is not consistent, failing to clean my room... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Laur H, I am terribly sorry that we fell below your expectations for your stay with us. We strive to provide a wonderful stay for all of our guests and we did not do that for you. I have heard what you have to say and will implement changes to address these issues. The are extremely valuable plan changes that... More 

Bessemer, Alabama
Top Contributor
73 reviews 73 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 10, 2013

Not super new but overall condition is ok and a good value for the area. Check in was very efficient, our reservations popped right up and received a room on the 3rd floor far from the elevator as requested. Problem w/ tv resolved quickly- simply needed a new remote and it was figured out & replaced in minutes. So far... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Lori and Ed, It was great to see how nice your stay was with us and how the 3rd floor room worked out great. I am sorry to see that you experienced an issue with our tv service but pleased to see the staff took a speedy responce to get it corrected. We hope to see you all again the... More 

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Additional Information about Holiday Inn Express Pontoon Beach

Address: 14 Regency Parkway, Pontoon Beach, IL 62040
Phone Number:
Location: United States > Illinois > Pontoon Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pontoon Beach 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Pontoon Beach Hotel Pontoon Beach
Pontoon Beach Holiday Inn
Holiday Inn Pontoon Beach

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