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Holiday Inn Express Pontoon Beach

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14 Regency Parkway, Pontoon Beach, IL 62040
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Holiday Inn Express Pontoon Beach
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48 Reviews from our TripAdvisor Community

Traveler rating
    13
    9
    14
    4
    8
See reviews for
23
2
2
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Bremerton, Washington
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed We were in town for a serious illness/death of my father in law and did not have the time or energy to change hotels. The hotel is going through a remodel, however it isn't moving fast enough and it is clear they hired the lowest bidder. While we were they all the bathtubs on the 2nd floor were... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear lostone65, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Pontoon Beach, IL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 24, 2015

This one is hard to rate. As it is going thru a remodel something's may change. Pros: comfortable bed and bedding Large size room Area by microwave and fridge had a wet bar and cabinets for any food you might have brought Cons: soundproofing...I could hear the people in the room upstairs everything they walked around. We were in a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear Patty N, Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable to hear that you were disappointed with the noise disturbance due to poor sound... More 

Chicago, IL
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 25, 2015

This hotel is in dire need of an update. The common areas to the rooms. The paint, carpet and fixtures. Good news is they are updating. Bad news is they do not tell you the hotel is under construction when you book. I am not sure what areas are getting an update so I cannot say if by June it... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Yes, we are running longer than initially expected on our remodel. We are changing everything inside and out. It will look like a brand new hotel when we are finished. We have been planning for this renovations for over a year and are very excited for the changes coming. I hope you stay with us again once we are complete... More 

Travelers are raving about these Pontoon Beach hotels

Stephens City, Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 23, 2015

Full disclaimer - this property was under complete renovation when we stayed so certainly some of my complaints will potentially be resolved soon. The good - easy access to the hotel from highway, near St. Louis without the cost of being in St. Louis, breakfast was good enough. The bad - For starters, the cleaning service was suspect. We stayed... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Thank you for staying with us and taking time from your day to provide us with feedback about your stay. I am sorry we fell short during your stay with us. We are trying very hard to minimize the renovations are having on our guests. We appreciate all of your patients on this matter and hope to finish in the... More 

Marietta, Ohio
Top Contributor
284 reviews 284 reviews
284 hotel reviews
230 helpful votes 230 helpful votes
3 of 5 stars Reviewed January 22, 2015

I arrived around 2:30 pm ..nice size lot easy to get a semi into..exterior looks fine..when I went in the girl at the desk was talking with a friend and another girl coming to work came in behind me so the girl behind the desk told her as she was still coming in door to wait on me..I guess she... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear teamster175, Thank you for staying with us and providing us with your valuable feedback and being one of our valued IHG Rewards Club Platinum Elite members. We are delighted our location suited your travel well. We are truly touched and grateful for your very kind review regarding our staff, rooms and beds to be comfortable. However, we apologize for... More 

Lawrence, Kansas
Top Contributor
257 reviews 257 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed January 1, 2015

While traveling during the holidays, we stopped at the Pontoon Beach Holiday Inn Express for a night. Located near the interstate, it offers a comfortable place to stop.The room was clean, spacious, and well equipped. The breakfast in the morning provided a hardy meal, good quality food, warm and cold items, with excellent coffee. Great place for family to relax... More 

Was this review helpful? Yes
Effingham, Illinois
2 reviews
5 of 5 stars Reviewed October 22, 2014 via mobile

I recently stayed at Holiday Inn Express Pontoon Beach. Dates: Oct. 2-Oct. 3 Oct. 6- Oct. 10 Oct. 13 - Oct. 15 I was there to train for work at Flying J, so my company booked me at this hotel. I was very nervous going for training and staying in a hotel so long. I do not drive so I... More 

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Gary, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 9, 2014

I stayed here on business for one week and I have no major complaints. Both rooms I used were clean and fully stocked. The staff is extremely accommodating. I and many fellow guests work early, 12 hour shifts. The staff bend over backwards to get breakfast out early and clean the rooms. I would have liked a hot tub; none... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear Brandx331, I am very thankful for your review. It is great to read that you appreciated the room accommodations and service of our staff during your stay. I am sorry to read that some aspects of our room amenities did not meet your expectations and we would like to apologize for that. Your comments will certainly be looked into... More 

Cambridge, Minnesota
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 29, 2014

We decided to extend our family vacation in Louisville and head over to St. Louis for a couple days to see the Arch, etc. however we wanted to do it on a budget. It was hard to find a hotel with free breakfast and traveling as a family of six free breakfast saves us a lot of money! Their breakfast... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear lee l, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I would like to apologize for the dissatisfaction you... More 

Hermitage, Tennessee
Contributor
20 reviews 20 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 15, 2014

My husband and I spent one night at this hotel while traveling Route 66. Immediately, I could see that the bed, while clean, was not neat and crisp as we have become accustomed to finding in HIE properties. The bathroom was clean, but there were some problems. The tile on the floor actually moved slightly under our feet at the... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Angela, I want to thank you for choosing to stay with us. It is always a delight to have a loyal customer stay here. We are consistenly trying to provide a hotel with the level of quality and service our guests have come to love and enjoy. I will address all issues with the housekeeping and engineering departments to ensure... More 

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