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Holiday Inn Express Pontoon Beach

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14 Regency Parkway, Pontoon Beach, IL 62040
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Holiday Inn Express Pontoon Beach
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Holiday Inn Express Pontoon Beach
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46 reviews from our community

Traveler rating
    13
    9
    13
    4
    7
See reviews for
22
2
2
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, IL
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel is in dire need of an update. The common areas to the rooms. The paint, carpet and fixtures. Good news is they are updating. Bad news is they do not tell you the hotel is under construction when you book. I am not sure what areas are getting an update so I cannot say if by June it... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Yes, we are running longer than initially expected on our remodel. We are changing everything inside and out. It will look like a brand new hotel when we are finished. We have been planning for this renovations for over a year and are very excited for the changes coming. I hope you stay with us again once we are complete... More 

Stephens City, Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Full disclaimer - this property was under complete renovation when we stayed so certainly some of my complaints will potentially be resolved soon. The good - easy access to the hotel from highway, near St. Louis without the cost of being in St. Louis, breakfast was good enough. The bad - For starters, the cleaning service was suspect. We stayed... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Thank you for staying with us and taking time from your day to provide us with feedback about your stay. I am sorry we fell short during your stay with us. We are trying very hard to minimize the renovations are having on our guests. We appreciate all of your patients on this matter and hope to finish in the... More 

Marietta, Ohio
Top Contributor
282 reviews 282 reviews
282 hotel reviews
227 helpful votes 227 helpful votes
3 of 5 stars Reviewed January 22, 2015

I arrived around 2:30 pm ..nice size lot easy to get a semi into..exterior looks fine..when I went in the girl at the desk was talking with a friend and another girl coming to work came in behind me so the girl behind the desk told her as she was still coming in door to wait on me..I guess she... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear teamster175, Thank you for staying with us and providing us with your valuable feedback and being one of our valued IHG Rewards Club Platinum Elite members. We are delighted our location suited your travel well. We are truly touched and grateful for your very kind review regarding our staff, rooms and beds to be comfortable. However, we apologize for... More 

Lawrence, Kansas
Top Contributor
246 reviews 246 reviews
34 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed January 1, 2015

While traveling during the holidays, we stopped at the Pontoon Beach Holiday Inn Express for a night. Located near the interstate, it offers a comfortable place to stop.The room was clean, spacious, and well equipped. The breakfast in the morning provided a hardy meal, good quality food, warm and cold items, with excellent coffee. Great place for family to relax... More 

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Effingham, Illinois
2 reviews
5 of 5 stars Reviewed October 22, 2014 via mobile

I recently stayed at Holiday Inn Express Pontoon Beach. Dates: Oct. 2-Oct. 3 Oct. 6- Oct. 10 Oct. 13 - Oct. 15 I was there to train for work at Flying J, so my company booked me at this hotel. I was very nervous going for training and staying in a hotel so long. I do not drive so I... More 

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Gary, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 9, 2014

I stayed here on business for one week and I have no major complaints. Both rooms I used were clean and fully stocked. The staff is extremely accommodating. I and many fellow guests work early, 12 hour shifts. The staff bend over backwards to get breakfast out early and clean the rooms. I would have liked a hot tub; none... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear Brandx331, I am very thankful for your review. It is great to read that you appreciated the room accommodations and service of our staff during your stay. I am sorry to read that some aspects of our room amenities did not meet your expectations and we would like to apologize for that. Your comments will certainly be looked into... More 

Cambridge, Minnesota
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 29, 2014

We decided to extend our family vacation in Louisville and head over to St. Louis for a couple days to see the Arch, etc. however we wanted to do it on a budget. It was hard to find a hotel with free breakfast and traveling as a family of six free breakfast saves us a lot of money! Their breakfast... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear lee l, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I would like to apologize for the dissatisfaction you... More 

Hermitage, Tennessee
Contributor
20 reviews 20 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 15, 2014

My husband and I spent one night at this hotel while traveling Route 66. Immediately, I could see that the bed, while clean, was not neat and crisp as we have become accustomed to finding in HIE properties. The bathroom was clean, but there were some problems. The tile on the floor actually moved slightly under our feet at the... More 

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chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Angela, I want to thank you for choosing to stay with us. It is always a delight to have a loyal customer stay here. We are consistenly trying to provide a hotel with the level of quality and service our guests have come to love and enjoy. I will address all issues with the housekeeping and engineering departments to ensure... More 

Pittsboro, North Carolina
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2014

If I were to judge a Holiday Inn Express by this one, I would not stay in one again. Common areas were not very clean. Luggage carts were dirty. Very stained toilet seat and bowl in first room. Guest laundry had standing water in the washing machine. The only thing that saves this motel is the staff. Michelle, the person... More 

Was this review helpful? Yes 1
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

JDP1913, I remember you two ladies very well. It was a joy to have you at our hotel. I am sorry for the quality of the hotel during your stay with us. My staff and I try very hard to keep our guests happy as the Management team and I develop our renovation plans for the hotel. We are hoping... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 3, 2014

Check in is the easiest the room was big and very nice after the stay that I had earlier this week this place blows the downtown ramada out of the water in every way possible. Very clean room and free parking and breakfast. Sure beats 15 bucks a day and the hike to the car. I would recommend this hotel... More 

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Rick C, I want to thank you for staying with us. I know there are hundreds of hotels to choose from and you decided to leave one of them and come to us. We hope to have you back here with us anytime you are in the St. Louis area. More 

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