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All 5 Pontoon Beach hotels

Holiday Inn Express Pontoon Beach

2.5 of 5 Hotel   |   14 Regency Parkway, Pontoon Beach, IL 62040
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A recent review
3 of 5 stars Reviewed November 17, 2013
laur h bemidji
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34 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
bemidji
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2013

This HIE has a good location for visiting Granite City and Edwardsville and is a quick river crossing to St Louis. Location aside, the place could sure use some upgrading. Have stayed @ this property several times for extended periods and this most recent stay was by far the most difficult Housekeeping is not consistent, failing to clean my room... More

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Laur H, I am terribly sorry that we fell below your expectations for your stay with us. We strive to provide a wonderful stay for all of our guests and we did not do that for you. I have heard what you have to say and will implement changes to address these issues. The are extremely valuable plan changes that... More

Bessemer, Alabama
Top Contributor
72 reviews 72 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2013

Not super new but overall condition is ok and a good value for the area. Check in was very efficient, our reservations popped right up and received a room on the 3rd floor far from the elevator as requested. Problem w/ tv resolved quickly- simply needed a new remote and it was figured out & replaced in minutes. So far... More

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chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

Lori and Ed, It was great to see how nice your stay was with us and how the 3rd floor room worked out great. I am sorry to see that you experienced an issue with our tv service but pleased to see the staff took a speedy responce to get it corrected. We hope to see you all again the... More

Evansville, Indiana
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed September 18, 2013

Met family from Kansas City for a weekend in St. Louis. Hotel was clean, staff was friendly, and breakfast was very good. Althought the pool was a bit small the kids still had a good time using it. I would go back if ever in the area again.

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

It was a pleasure to see that you had a wonderful time at our hotel. We are glad that your kids enjoyed our swimming pool facility and hope that breakfast was a wonderful delight to you and your family as well. Hope to see you and your family again. Thank you for staying with us. More

Greeley, Colorado
Top Contributor
50 reviews 50 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 17, 2013

Centrally located for St. Louis, Granite City, and Edwardsville visit... with Large Police Station across parking lot. But "Smoke-Free" status must be recent... We could smell "cigarette remnants" in elevator and room. Breakfast is appropriate and substantial, but "attendant" only "attends to" intermittently. We had to re-stock ourselves from drawers and cabinets below, and trash was overflowing the last Hour-and-a-half... More

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chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

We have struggled with our new breakfast hostess and things fell short. We are sorry for any guest that was affected during that transition. We have corrected the matter and our breakfast is back to running the way a great breakfast should. We are terribly sorry that you and your family experienced that with us. I ask that the next... More

Crown Point, Indiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2013

I am from Pontoon Beach originally and I remember when this hotel was built. I was disappointed at the way it looked for such a fairly new place. I was very impressed with the size of the room and the amenities inside the room. The pool was broke for 2 days and the kids could not swim, and it was... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Pontoon Beach, responded to this review

Dear Leanette, Thank you for writing a review about your recent stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We are sorry the hotel facilities and level of service you received from our hotel staff was less than satisfactory. We do apologize for... More

Minneapolis
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 8, 2013

What a great stay. Super comfortable beds. Late check-in was no problem. Location is on the northeast side of St. Louis metro area, so it had an almost rural feel but was close enough to everything. Breakfast was fantastic with many choices. Cinnamon rolls, pre-made cheese omelets, biscuits and gravy, french toast, chocolate milk for the kids, and an actual... More

Was this review helpful? Yes 1
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

It is so heartwarming to see guests that have taken the time as you have to say such warm things about our hotel. We are happy to see that we met all expectations that you had for your stay. We can not wait to have you back with us. See you later this year and hopefully many more trips to... More

Huntsville, Alabama, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 29, 2013

Our room was large, well furnished and comfortable. It had a small refrigerator and microwave. However, there were several small things that were dissapointing. The elevator is terribly slow. The printer in the business Center would not work. The first day there was not a single piece of fruit at the breakfast buffet. The WiFi was intermittent. However, the worst... More

Was this review helpful? Yes 1
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

We have reviewed the issue with our business center printer. We have found the bug and was agle to fix it. We do apologize that you experienced a problem with our business center printer. We know how frustrating it can be when you have someone around you disturbing your sleep. We have strick procedures we follow to ensure all guests... More

Springfield, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013 via mobile

I stayed here for 2 nights during Memorial Day weekend. When I booked my reservation online I requested 2 beds on the ground floor. So happy they were able to accommodate the requests! Room was quite spacious and comfortable. This is the second time I've stayed and will be back for my next overnight stay in the area.

Was this review helpful? Yes 1
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

It is always nice to see when guests enjoyed their stay with us. We look forward to having you back the next time you are in the area. Thank you for the great review. More

bemidji
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

I have stayed in this facility on a couple of occasions, each for a minimum of 10 nights. I have nothing but positive comments for the service and attitudes of the staff there. The rooms could use some renovations but were very clean and comfortable. The bed this spring was wonderful! Housekeeping was extremely accommodating and friendly. Every person we... More

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

We thank you for your kind words. We strive to provide excellent customer service and create a hotel that you love. We are glad that you continue choose us for your hospitality needs when you are in the area. More

Palos Heights, Illinois
Top Contributor
86 reviews 86 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 28, 2013

Slightly above average. no complaints but also nothing outstanding. The room, service and breakfast were all typical and I didn't find anything exceptional. I did have to request a different room as they gave me a room directly next to the elevator. They moved me without a problem and I should have requested a quiet room at the desk. I... More

Was this review helpful? Yes
chris l, General Manager at Holiday Inn Express Pontoon Beach, responded to this review

We thrive on our customer's feedback and love to hear about your stay. Sorry you were placed near the elevator and understand that it can be bothersome. I am glad that the desk agent was able to get you a more comfortable room away from the elevator. We hope to see you on your next trip to the St. Louis. More

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Additional Information about Holiday Inn Express Pontoon Beach

Also Known As:
Holiday Inn Express Pontoon Beach Hotel
Holiday Inn Express Pontoon Beach Hotel Pontoon Beach
Pontoon Beach Holiday Inn
Holiday Inn Pontoon Beach
Address: 14 Regency Parkway, Pontoon Beach, IL 62040
Phone Number:
Location: United States > Illinois > Pontoon Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Pontoon Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Pontoon Beach 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Pontoon Beach, IL. We are only minutes away from beautiful downtown St. Louis, MO. You will also find that we are centrally located for all of your travel needs. We are located near Granite City Steel, Heidtman Steel, and Robinson Steel. We are only 15 miles from Busch Stadium, home of the St. Louis Cardinals as well as Edward Jones Dome, home to the St. Louis Rams. There are lots to see and do on La Clede's landing. There is eating, shopping and the famous St. Louis Arch. Mall shopping within 15 miles in either direction. St. Louis Mills to the west and St. Clair Square to the south east. The Holiday Inn Express Hotel & Suites is a sixty five room property with fifteen suites. All rooms have a kitchenette with a sink, refrigerator, microwave and lots of counter space. All rooms have coffee makers and hairdryers. For those of you men and women of the United States Armed Forces, you will be please to know that we are just a block up the street from the St. Louis Vehicle Processing Center. We are pleased to help whether you coming back to the United States mainland or departing.Visit Pontoon Beach, IL and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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