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BEST WESTERN PLUS Pontoon Beach

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4 Regency Pkwy, Pontoon Beach, IL 62040 (Formerly Sleep Inn & Suites Pontoon Beach)
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BEST WESTERN PLUS Pontoon Beach
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79 Reviews from our TripAdvisor Community

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Traveler rating
    49
    12
    8
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17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Oklahoma City, Oklahoma
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is an extremely clean facility with outstanding staff. We were originally booked into another hotel 100 yards away, knew immediately we had made a mistake, and we moved to this Best Western. They took great care of us and our room was perfect. Breakfast was outstanding, we highly recommend this location.

Review collected in partnership with Best Western

Was this review helpful? Yes
Peoria, United States
3 of 5 stars Reviewed 3 days ago NEW

We stayed 3 nights. The first night was great. When we returned to our room on Saturday night, housekeeping had neglected to leave us any bath towels. When we returned to our hotel on the 3rd night (Sunday) housekeeping had neglected to service our room completely. At that point I went to the front desk and picked up towels and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

John, I would like to sincerely apologize for the inconvenience our housekeeping staff caused. We discussed this issue as soon as it was brought to my attention. Customer service has always been the top priority and I am not sure how this one escaped us. I do sincerely apologize and hope to see you again in the future. Thank You... More 

Columbus, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a nice cost-effective alternative to the very expensive hotels closer to St Louis. The service was very good and the rooms were clean and comfortable. It's not far from downtown St. Louis and very accessible on the freeway.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Eric, Thank you so much for your kind words regarding our hotel. We enjoy all feedback provided. Our hotel is newly remodeled December 2014 and the convenience is a compliment we get from most. We look forward to your next stay at our facility. Thank You Amber Dilallo Front Office Manager More 

Congress, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Main reason for our travel this month was so that I could attend my 50th Class Reunion. Also gave us the chance to visit family and friends who live in the Midwest (where we came from). We hope that sometime soon in the next 3-5 years we will be able to purchase a home back there so that our visits... More 

Review collected in partnership with Best Western

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AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Anna, I am glad you enjoyed your visit with your family and friends. It is hard to be far away from family and I am sure they would enjoy your move back. I hope you have a wonderful summer. Amber Dilallo Front Office Manager More 

Plainfield, IL, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Do you want a nice, relaxing place to stay? Come to Best Western inn at Pontoon Beach. There are nice beds, a wide screen t.v., and nice, hot shower. The breakfast has a nice variety of food. Nearby is Denney's to eat other meals, as well as a Chinese take out place. Come and enjoy your stay here.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Margaret, I am so glad you enjoyed your stay at our facility. The breakfast has been a work in progress and we seem to have made it to the point of perfection. We look forward to your next stay with us. Safe Travels. Amber Dilallo Front Office Manager More 

fond du lac, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Not worth the money to stay at these motels. I have stayed at many cheaper hotels in the past and had a much better experience. I would not recommend these motels to anyone! Do not get me wrong, there ok. just no I can find a cheaper room for the same experience!

Review collected in partnership with Best Western

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AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Patrick, I would like to sincerely apologize for not meeting your expectations. Your satisfaction is very important to us. We do offer a new renovated hotel as well as a full hot breakfast buffet which makes our price fair and comparative with the other properties surrounding us. We hope you will stay with us in the future and give... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Staff was amazing and very helpful, hotel was clean and the breakfast buffet was amazing as well. I would recommend this hotel to anyone. This was just a nice stop on our travels home and all the people even around the area were so friendly and welcoming. The Travel Plaza had some wonderful food as well and the staff was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Guest, I appreciate your kind words about our facility. We strive daily to make each guest experience the best it can be. Our breakfast buffet has been hard work and we have made it to perfection. Thank you again for your kind words and we how to see you in the near future. Amber Dilallo Front Office Manager More 

Lehigh Acres,Florida, United States
1 review
5 of 5 stars Reviewed May 27, 2015

Excellent Hotel, Excellent Food and The Very Best in Hotel Staff. Can't say enough about this Great Hotel...Very Very Clean and the Complimentary Breakfast is the Best we have had in years. Very close to Interstates, excellent routes and activities in St. Louis and surrounding Areas. Everything in the rooms were in working order. Very well stocked in supplies for... More 

Review collected in partnership with Best Western

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AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Jeanette, Thank you for your kind words. We work very hard to provide our guest with superior customer service on a daily basis. Your feedback is always important to us. Thank you for recognizing our staff for the hard work they do. We look forward to your return at our hotel. Amber Dilallo Front Office Manager More 

San Diego, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 26, 2015

We stayed at this hotel because the Holiday Inn next door was under major renovation, and extremely noisy. This was a quieter place to stay. Only for some reason we and another family member also staying at this hotel did not receive all the bathroom linens. We requested them at the desk after a long day of reunions, and did... More 

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Fran, I would like to apologize for the coffee and bathroom linen being missing in your room. I know it can be frustrating after a long day. I will address this issue and be sure to make sure it will not happen in the future. Your satisfaction is number one in our book and we look forward to a... More 

Calgary, Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 20, 2015

Very clean and well appointed hotel. Away from the highway so very quiet. Breakfast is included and is of good quality. Police station across from hotel so you feel extra safe! The lady at the desk was pleasant and cheerful.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Linda, I am glad you enjoyed your stay at our facility. We are very grateful for the staff we have here that makes each guest experience one they will remember for years to come. The police station is a definite a plus for all guest and employees at this facility. Safety is always of importance. We look forward to... More 

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