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BEST WESTERN PLUS Pontoon Beach

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4 Regency Pkwy, Pontoon Beach, IL 62040 (Formerly Sleep Inn & Suites Pontoon Beach)
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1 room 1 adult
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BEST WESTERN PLUS Pontoon Beach
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117 Reviews from our TripAdvisor Community

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Congleton, United Kingdom
Level Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed one night. This was a very good motel up to BW's usual standard. Our receptionist was very friendly and helpful. The room was spotless and modern and well furnished- everything you could want. Breakfast was fine- a good range of hot and cold food- cereals, toast, waffles, eggs, sausage etc.

Helpful?
Thank Adele M
OCEANSIDE, United States
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at many Best Western's across the world. Like most of them, I was pleasantly surprised at the simple and convenient ease of booking a room. I was also very surprised how the Best Westerns in the St. Louis Area stack up. All are about the same distance from Downtown St. Louis, but this location was a lot... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark J
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to leave us a review. We our glad you enjoyed your stay and hope to see you again! More 

Englewood, United States
2 reviews
5 of 5 stars Reviewed January 5, 2016

The staff was helpful, used the fitness room and the pool. All were in good condition and upkeep. The staff made sure the cribs we requested were in the room and set up. When we requested new pillows they were out but put one together out of a comforter and pillowcase. Worked well.

Review collected in partnership with Best Western

Helpful?
Thank Jackey T
Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you so much for your review. We are so happy that you were pleased with our hotel and facilities. I am sorry about being out of extra pillows, but glad to hear that our resourceful staff were able to accommodate your needs. We hope to see you again in the future. Ashley Lobos Front Office Manager More 

Champaign, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2016

Stayed here for a 2 day wrestling tournament in Granite City. Lots of restaurants aroundCheck In was a breeze, Nice Pool. Clean Room Breakfast was surprisingly great. Wifi worked in our room with no problem. We would stay again.

Helpful?
Thank 123ScottH
Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for your time in reviewing our hotel. We are so pleased that we impressed you. We like to make our hotel a home away from home for all of our guests, and we enjoyed having your team stay with us. We look forward to next years tournament. If I can be of any help please give us a... More 

Oregon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 29, 2015

The staff, breakfasts, willingness to assist me and check out concerns were all taken care very quickly and with a smile. The only reason I did not rate excellent was due to the internet being out for 3 of the 5 days I stayed there. Other then that one area of concern, it was excellent.

Review collected in partnership with Best Western

Helpful?
Thank sightedhooves
Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for reviewing our hotel. I am sorry that the internet was not working properly during your stay. I am glad you enjoyed your stay otherwise. Please, give us another chance to impress you. We hope to see you again soon. More 

Jemez Springs, NM
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 21, 2015

Great place to find after traveling for about 8 hours in the rain. It was with great luck that I found this one with the Pontoon Beach police department in their front yard. Hotel was friendly, clean and easy to access.

Helpful?
Thank Kathleen W
Vicki R, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for your review of our hotel. We strive to provide a wonderful atmosphere for all of our guests, and glad you found us too! We hope you choose to stay with us again in the future! More 

Columbia City, IN, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 3, 2015

The manager does not treat the extended stay travelers with the respect needed. She does not treat her staff very well, and her personality leaves a whole lot to be desired. She has refused to award points to people in the Best Western Rewards program if a low rate is negotiated.

Review collected in partnership with Best Western

Helpful?
1 Thank Craig F
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Mr. Fanson, I am sorry that your stay with our hotel did not meet your expectations. We all strive to provide each of our guests with excellent service. We have not denied you points for your stays with us, I apologize if there has been any confusion in regards to your points. I was previously unaware of any discrepancy with... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed October 26, 2015

My family (of 8) and I, traveled to this particular area for a funeral service. The manager, Vicki and her staff were outstanding and their customer service was exceptional. This was the only hotel that honored bereavement price, that alone made it convenient. I highly recommend this hotel at this location (as I haven't been to other Best Western). Thank... More 

Review collected in partnership with Best Western

Helpful?
Thank Maria P
AmberDilallo, Housekeeping Supervisor at BEST WESTERN PLUS Pontoon Beach, responded to this review

Maria, We appreciate the kind words regarding our facility. I am glad we were able to make you stay superior in this time of grieving. My condolences for you and your family for your loss. We look forward to future stays from yourself and your family on a better note next time. Thank You Amber Dilallo Housekeeping Supervisor More 

Monroe, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 21, 2015

Out of town for 4 weeks had to ask to get sheets changed after three weeks floor not vacuumed until i complained after three weeks shower never cleaned until i asked. complained to manager and was treated badly .only stayed because it was the only hotel that was not booked . Great breakfast

Review collected in partnership with Best Western

Helpful?
1 Thank Shannon H
AmberDilallo, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Mr. Henrich, . On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am here at the hotel usually 6-7 days a week but I am not always here late of a evening when you came in from work. I can't say how sorry I am enough, all I can do going... More 

Boulder, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 18, 2015

Room was very quiet, clean and pleasant. Bed was comfy. Breakfast was cooked on site by a LOVELY lady named Connie...you'll love her too. The hotel is just 15 minutes from St. Louis and has the feel of country. Very satisfying.

Review collected in partnership with Best Western

Helpful?
Thank DavidandDebbieD
AmberDilallo, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you 1st for choosing Best Western Plus Pontoon Beach for your lodging needs.. I am so happy you enjoyed your time here at our hotel. We hope you come back to see us when in the area. We strive to make sure all guest have the great experience you had. Thank you for giving us your feedback. It helps... More 

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