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BEST WESTERN PLUS Pontoon Beach

Certificate of Excellence
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4 Regency Pkwy, Pontoon Beach, IL 62040 (Formerly Sleep Inn & Suites Pontoon Beach)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Pontoon Beach
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BEST WESTERN PLUS Pontoon Beach
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70 reviews from our community

Traveler rating
    45
    10
    5
    1
    9
See reviews for
32
11
2
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Calgary, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Very clean and well appointed hotel. Away from the highway so very quiet. Breakfast is included and is of good quality. Police station across from hotel so you feel extra safe! The lady at the desk was pleasant and cheerful.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Linda, I am glad you enjoyed your stay at our facility. We are very grateful for the staff we have here that makes each guest experience one they will remember for years to come. The police station is a definite a plus for all guest and employees at this facility. Safety is always of importance. We look forward to... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I would recommend this hotel. Whenever we needed directions or asked of a restaurant the staff was very helpful. The places they recommended to eat were absolutely fantastic. The rooms were very clean. The continental breakfast was good and always plenty for everyone. The location was only 10-15 min. from St. Louis.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Ralph, Thank You for your kind worlds about our facility. We strive to make every guest experience the best it can be. I am glad you enjoyed the dining referred to you and the breakfast at our facility. Comments like this makes our hearts smile. We look forward to your next stay with us. Amber Dilallo Front Office Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Overall the hotel was very clean and recently renovated. Everything was great - no problems. The rate was very reasonable and I got connecting rooms. The breakfast team was awesome and very friendly each morning. My parents really enjoyed the service and the smiles!

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Dear Guest, Thank you for taking the time to recognize the importance of cleanliness and the way staff smiles can make a difference to every person that walks through our door. I am truly glad your parents enjoyed their stay and I personally look forward to see you back at our facility in the near future. Amber Dilallo Front Office... More 

Aurora, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was very clean, room was nice, has a pool, small workout room, overall good value for the price of the stay. Easy access to the freeway near the SIUE campus. ,I would recommend staying at this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to leave your positive comments. I have forwarded your praises on to the appropriate departments with in the hotel's management team. Thanks again for being a loyal guest. Jake Saflarski Front Office Manager More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights on a visit to St. Louis. Very nice hotel, guessing very recently renovated. Everything was very clean and well-kept. Pool is on the small side, no spa, but the kids sure had fun in it :) Breakfast was one of the best I've seen at a Best Western, with a wide variety of hot and... More 

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to leave your positive comments. I have forwarded your praises on to the appropriate departments with in the hotel's management team. Thanks again for being a loyal guest. Jake Saflarski Front Office Manager More 

OHIO, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very nice hotel at reasonable rate. Rooms are clean and the area is very safe since the Pontoon Beach Police Department is just next door. There are additional restaurants and shopping within reasonable distance driving distance.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Judge, We enjoy every time you stay with us. As a regular guest your feedback is very important to us. We also enjoy the Police Department being right across the street. The convenience and safety are a definite plus. We look forward to seeing you next time you are in town. Amber Dilallo Front Office Manager More 

Jackson, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Coffee Pot was nasty, had not been cleaned, looked like someone put something in that made inside look very bad, or has not been cleaned, simple matter of maid looking inside boiler part of pot. we refuse to use anything looking this bad. the pot should be junked and replaced, you should look in all rooms for the same problem... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Bertha, I do apologize for the coffee pot being dirty. We have discussed this issue with our staff and will have it corrected promptly. I hope the rest of your stay was enjoyable and we look forward to seeing you again the future. Amber Dilallo Front Office Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Loved finding a place that did not allow smoking (at least indoors) as well as no pets. Nice sized room with very good breakfast, Good pool - would have liked a hot tub after a long day. Very remote location but quiet and safe with the police next door.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Hello Linda, Thank you for taking the time to leave your positive comments. I have forwarded your praises on to the appropriate departments with in the hotel's management team. I have also let the owner of the hotel know that you would like to see a hot tub added to the pool area. Thanks again for being a loyal guest.... More 

Wright City
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay very much so. The room was very clean and spacious. I used the fitness room and pool, both were nice. The only down side was that there was not hot tub with the pool. The bed was very comfortable. Very good stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Hello Tracy, Thank you so much for taking the time to leave your positive comments for our management team. It's guests like you who take the time to share their experience with us in order to make your following stay an even better one. I have shared your concern regarding the lack of a hot tub in the pool area... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a local wedding. The rooms were nicely decorated and updated. In addition, the beds and bedding were very comfortable and felt as though they had been updated recently. While $135/night is a little steep for an evening stay in Granite City, it's a fair price if you don't want to stay in a total... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AmberDilallo, Front Office Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Hello Laura, I appreciate your positive feedback. It isn't everyday a guest takes the time to get back to us to praise our service, cleanliness and value. I'm also glad you recognize the extra effort we put into our hotel to set us far ahead of our local competition. Again Laura, thank you for taking the time to contact us.... More 

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