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Bank House Hotel

Certificate of Excellence
Bransford, Worcester WR6 5JD, England (Formerly Brook Bank House Hotel)
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Bank House Hotel
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296 Reviews from our TripAdvisor Community

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Blackpool, United Kingdom
Level Contributor
268 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This week I booked a room at this hotel under the winter sales for £53.98. Already I stayed several BW hotels, but this is my first stay at a newly formed BW Premier collection hotel. My expectations also high, because I read about the additional facilities this hotel can provide than other BW hotels. I drove from Blackpool -155 miles... More 

Helpful?
1 Thank Prem K
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your review of the hotel, I was pleased you enjoyed your stay so much. I apologise for the mix up over dinner and hope that won't put you off coming to visit us again soon, even though it is a long journey from Blackpool. We look forward to welcoming you back in the near future to enjoy... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Spent yesterday evening here for a spa half day. The hotel is stunning and has undergone major refurbishment recently. As a local we were desperate to try out the new spa and the half spa day currently on offer was a great introduction. The staff were friendly and helpful, providing an excellent tour of the facilities. Both my friend and... More 

Helpful?
Thank Jess N
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your review of the Spa, we were delighted to read that you came as a local to try it out. We hope you will come back and try us again, not only for the Spa but maybe the Restaurant or the Bar for a meal. We look forward to welcoming you back in the near future. More 

Bromsgrove, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed Saturday, lovely hotel, wonderfully relaxing spa and treatments, staff in all areas fantastic, will be returning later in the year to enjoy the outside space, have signed up for the newsletters to find out about offers

Helpful?
Thank worcestershire2013
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you so much for your review, we were very pleased you enjoyed your stay so much. We look forward to welcoming you back later on in the year. More 

Bournemouth, England, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the best hotels I've stayed at. Room was upgraded for me, it was spacious, clean and comfortable. The staff in all areas we friendly and warm. The Gym had modern equipment, although only one station of each type, the spa was excellent with great attention to detail. The food was good with draught beer, breakfast was good. Definitely... More 

Helpful?
Thank Darren L
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your glowing review of your stay at the hotel, we are delighted to be one of the best hotels you've stayed at. The Spa and Gym are brand new and proving very popular so we are very pleased you enjoyed them both. We look forward to welcoming you back in the near future. More 

Worcester, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I recently organised an 80th Birthday meal for my Mum and other family and friends at the Bank House Restraunt. The bar and Restraunt staff were very helpful and attentive, the food was beyond my expectations and while it was quiet as it was a Sunday evening, it felt like we had the attention of the entire staff, nothing was... More 

Helpful?
Thank Msp15
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you so much for your review of your Mother's 80th Birthday celebration meal at the Bank House, we were delighted everyone enjoyed it so much. The Bank House has gone through a complete multi million pound refurbishment and it is wonderful to welcome back previous guests to see the changes that have happened over the last 3 years, including... More 

Swindon, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a beautiful hotel. We went when it was really quiet and were lucky to get a free upgrade to an executive room, it was lovely, lots of space a very comfortable bed. The staff were friendly. The place looked as if it had been completely refurbished. The only downsides were the gym, it was small and although the... More 

Helpful?
Thank Sue B
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your review of your stay at the hotel we were pleased you enjoyed your experience so much. The gym is new for us and we did put in items which we understood would make it a great facility for our guests and so I'm not sure what we have missed but always appreciate feedback. The air conditioning... More 

Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I usually dread going to stay in hotels when I'm traveling on my own through work. 🙄 However the bank hotel was lovely the rooms where spacious and very comfortable I was upgraded to an executive room. The ladies at check in where so friendly and helpful. 👍 I didn't want to go to bar on my own and they... More 

Helpful?
Thank Rosemary D
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your fantastic review of your stay, I am especially pleased with your comments about the team here who are particularly good at making guests feel welcome. The hotel has completed a full refurbishment and now with the new Spa we have Temple Spa toiletries in the bedrooms which are proving particularly popular. We look forward to welcoming... More 

Cheshire
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for just one night with work and really liked the hotel and the very friendly staff. The hotel has been refurbished and is very comfortable. The pool and spa are beautiful with the most amazing views including a fantastic sunrise visible from the pool. Would definitely return.

Helpful?
Thank CrackersCheshire
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your review of the hotel we were particularly delighted you were able to watch the sunrise from the warmth of the (indoor) pool, it sounded wonderful. We hope the sun shines the next time you return. More 

Kirkcudbright, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed there for one night as we travelled south. The staff were very friendly and helpful. The hotel was quiet and we were upgraded into a lovely Executive Room - this may have been because I have a Reward card for Best Western Hotels where this is a perk. We did not have an evening meal but got a... More 

Helpful?
Thank kathmnaylor N
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your review of your stay we were delighted you appreciated your upgrade and managed to make use of our new Spa which hopefully made your stay particularly relaxing. With some dishes like Kedgeree or Eggs Benedict being cooked to order that can take longer for which we apologise but hopefully you found it was worth the wait.... More 

Brize Norton, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We got married here in 2006 and we stayed here in Oct 15 prior to the Spa completion - on our return visit 9 Jan 16 it was a fantastic transformation! We stayed in The Willow Suite (227) which has balcony doors overlooking the Malvern Hills - the fine views we remember from our wedding. The staff are so helpful... More 

Helpful?
Thank Minky2
Richard B, General Manager at Bank House Hotel, responded to this review

Thank you for your fantastic review of your stay, we were particularly delighted you enjoyed the Spa facilities so much, a brand new area for the hotel but one our guests appear to be really enjoying. Having completed the refurbishment I hope you've enjoyed all the changes there have been in the past 10 years since your wedding in 2006.... More 

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