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Four Points by Sheraton Peoria Downtown

500 Hamilton Boulevard, Peoria, IL 61602
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Four Points by Sheraton Peoria Downtown
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Four Points by Sheraton Peoria Downtown
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141 reviews from our community

Traveler rating
    23
    28
    36
    28
    26
See reviews for
31
15
2
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Four Points by Sheraton Peoria Downtown
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Chicago
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 16, 2011

This place is a joke. I stayed here for a week for work with my husband. All I can say is that it was a comedy of errors..... Checking in way okay except they could't find me because they spelled my name wrong from a FAX confirmation, okay. Then I had to add the Starwood number that should have been... More 

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, We appreciate your feedback. Our staff takes pride in taking care of our guests and in providing a great experience. I have taken notice of your concerns and have followed up with the appropriate personnel. Please accept my apologies for the billing errors. Each of our 275 guestrooms have gone through a major upgrade including brand new Starwood... More 

Peoria, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2011

The hotel itself was nice and clean. My problem is I am currently going to school and living in Chicago and reserved 2 rooms online in August for a bachlorette party on 10/1/11. I called the hotel in September to try and cancel JUST ONE of the rooms because it was not needed. I spoke with a Cathy at the... More 

Was this review helpful? Yes 2
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, Thank you for your feedback. I apologize for any misunderstanding that may exist on cancellation policy. Our normal cancellation policy is till 6pm the day or arrival unless the reservations are booked through 3rd party on line reservations. We are restricted on 3rd party reservations for cancellations. Please feel free to contact me directly at teh hotel so... More 

Spokane, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2011

Front desk staff was extremely friendly and helpful. Lounge has free food and drinks for SPG members - even for people who sign up that day. Pool area is huge with good size hot tub and spa. Rooms even include a mini fridge, microwave, and brand new plasma TV's! Comfortable beds and plenty of TV's in the lobby for sports... More 

Was this review helpful? Yes 1
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Colin W We are thrilled that you enjoyed your stay at our newly renoavted hotel. Your comments say it all, we are designed to cater the needs of any traveller whether on business or leisure. Our guest rooms equipped with brand new beds and flat screen TVs are exceeding standards. Sports fans can find areas through out the hotel... More 

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2011

Small towns like Peoria, IL usually comes with a set common utilitarian hotels and for a traveler like me, who is on road most of the year, a decent hotel and small personal comforts makes a huge difference. I was very happy to that a starwood chain hotel opened in Peoria. Starwood hotel always put customer comfort above all and... More 

Was this review helpful? Yes 2
Des Moines, Iowa
2 reviews
3 of 5 stars Reviewed September 26, 2011

I spent a week at this hotel while attending a business meeting. The hotel is simply not ready to handle meetings. There are only two elevators and they are relatively small and fill quickly. The staff is not equipped to handle large groups. Individually some of the staff is superb. I had two airport runs and the drivers were exceptional... More 

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Road Warrior 2013, Thank you for your comments. I realize the annoyance busy and crowded elevators could cause sometimes. I apologize for the inconvenience you had to experience due to the elevators. We are thrilled however that you found our van drivers service exceptional and our newly renovated guest rooms to your comfort and liking. Please feel free to... More 

PEWAUKEE
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 21, 2011

I arrived at 6pm Monday night .....and it took until 9:45pm to get into a room. I booked a Jr Suite. It was next to the pooi. The room had AIR FRESHENER PLUG INS in all the outlets! It was SO old and SO DIRTY. I wanted to go to my room, order food; and get some office work done.... More 

Was this review helpful? Yes 1
Downers Grove, Illinois
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2011

Just returned home from a convention in Peoria. I have to say, that this was a wonderful hotel in every aspect. We arrived about an hour early, and they graciously accomodated us early, even though the entire hotel was booked. The desk attendant was very pleasant, checking regularly with the head of housekeeping as to what rooms were clean. She... More 

Was this review helpful? Yes 1
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear LISA , We are thrilled that you found our hotel exceeeding your expectations during your most recent stay with us. It is a true joy for the staff at the hotel to take care of all of our geusts and their needs. I am pleased that you like our ongoing renovations and improvement plans. Please keep us in mind... More 

Indianapolis
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2011

I actually got this hotel through a Priceline bidand was a bit worried after seeing the reviews. We had two rooms on the fourth floor, both with two double beds. The rooms were very spacious and newly renovated. The beds were extremely comfortable with fluffy bedding. Both rooms were spotless and had large, flatscreen televisions. For the price, we got... More 

Was this review helpful? Yes 2
Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed September 15, 2011

Was at the hotel on business for two days. The room had a huge stain on a wall where someone had thrown a soda and wasn't cleaned up. A window had a crack that caused it to be white from moisture. Felt like I was in the hood. Spent 4 hours feeling like I was living in a stereo speaker... More 

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, Thanks for taking the time and giving us your feedback. I apologize for not meeting and exceeding your expectations during your recent stay with us. Our hotel is going through a multimillion dollars renovations, while we have finished good part of our renovations we are still going through later phases of the improvement plans. New flat screen TVs,... More 

Canton, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 15, 2011

I was shocked when I arrived to the Four Points Sheraton and my check in was extremely slow and unfriendly. They offered me no information what so ever at check in just a quick swipe of my credit card and gave me room keys. when I walked into my room I was very disappointed it felt like a blast from... More 

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Valued Guest, We are very dissppointed that we did not meet your expectations during your stay. Please accept my aplogies. Hotel recently converted from a Holiday Inn to a Four Points. We are going through a major multi million dollars renovations to improve our hotel. We have already completed the installation of new flat screen 42" TVs in each room,... More 

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