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Four Points by Sheraton Peoria Downtown

500 Hamilton Boulevard, Peoria, IL 61602
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1 room 1 guest
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Four Points by Sheraton Peoria Downtown
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Four Points by Sheraton Peoria Downtown
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2011

Good hotel front desk staff , van service from airport was good

Was this review helpful? Yes 1
Portland, Maine
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 11, 2011

My husband and I stayed at the Four Points last June (2011) when Starwoods initially purchased the Holiday Inn, and then we stayed there again the weekend of November 5, 2011, and the improvements from June to November were notable. The check-in experience was very friendly and professional, and two free breakfast coupons ($10 value - at the on-site restaurant)... More 

Was this review helpful? Yes
DoubletreeDenver, Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Hi LuckyLobsters: Thanks so much for your feedback and your business. I appreciate hearing the nice words and I have shared them with our staff. We are working to improve each and every day and I am glad it shows. We are currently scheduling improvements from some of the things you noted in your review. They will be completed in... More 

Milwaukee, Wisconsin
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 10, 2011

I was a little apprehensive about staying at this Hotel after reading some of the other reviews. I booked this hotel through Hotwire and got a very good deal. The hotel is generally in good shape and clean. The room I stayed in had two Queen size beds that were very comfortable and appeared to have brand new bedding (four... More 

Was this review helpful? Yes 2
DoubletreeDenver, Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Hi thanse39: Thanks for your feedback. We are constantly striving to provide the best value in Peoria! I apologize about the slight delay you had while checking in. We certainly try and forecast our business volumes and adjust staffing appropriately. I am glad you enjoyed your stay. Look forward to seeing you again soon! -Jason Dorfman Interim General Manager More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 9, 2011

The hotel was is nice and clean. Staff was friendly and helpful. Breakfast included in price was good. Parking lot is a little tight for larger cars.

Was this review helpful? Yes 1
DoubletreeDenver, Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Hi HGJreview: Thanks for your nice comments regarding our hotel. We appreciate hearing all forms of feedback, both positive and negative. The next time you are traveling to Peoria please feel free to drop me a line so we can meet. Thanks again, -Jason Dorfman Interim General Manager More 

Chicago, Illinois
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed November 8, 2011

Omg! I am still in a state of shock...was it the RHS group's fault,or Four Points Sheraton? 1. The bathroom: the drain in the tub was blocked,so the water didn't flow correctly. Imagine standing water after taking a shower,and water still not flowing after taking a bath! Thank God for prompt service from the staff. 2. Chicken tartare? Health hazard,people!... More 

Was this review helpful? Yes
DoubletreeDenver, Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Hi PrincesAnne: I am so sorry for your experience at the Four Points by Sheraton. It is certainly not our standards and I would love to speak with you regarding your stay. We strive to exceed expectations and obviously we did not in your case. We would love to make it right. Feel free to give me a call or... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed November 1, 2011

Writing a bad review on top of these other less-than-great reviews feels like beating a dead horse. I booked this room because of the Sheraton name. Being from Peoria originally, I knew it was previously a Holiday Inn. The renovations are cosmetic only. The rooms are ok, nice beds but dated, crusty bathrooms. Likewise, with the workout room. Dated equipment.... More 

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, Sorry to hear that we did not exceed your expectations. Hotel has gone through several upgrades to include new beds, flat screen TVs, renovated bathrooms, new case goods and cord less phones in each room. In next few weeks we will be upgrading our fitness room to include state of the art fitness equipment and new guest room... More 

Los Angeles, California
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 31, 2011

Just spent three weeks at this property while working in Peoria. Reading some of these negative reviews, I'm wondering what the expectations were. I was not expecting a 5 star hotel and I was not disappointed. It is what it is - a converted Holiday Inn. The rooms were clean, the beds were comfy, halls were quiet, staff was friendly... More 

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FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, Thank you very much for your positive feedback. We are delighted that you found our hotel and guestrooms comfortable and to your liking. The hotel has recently completed an upgrade to all of the guestrooms which included new beds, new flat screen TVs, upgraded bathroom amenities, cordless phones in each room, new case goods and new bedding package.... More 

Danville, IL
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 31, 2011

The hotel looks very nice inside and the staff at the desk when we arrived was very friendly and helpful. It was nice to have coffee in the lobby in the morning and the room was more than adequate. Evening service was a bit lacking as we called downstairs at 10:30 to locate a vending machine with snacks. Twice we... More 

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FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, Glad to hear that you liked our hotel the staff and the complimentary morning coffee. We provide complimetary shuttle service to and from the airport. Shuttle service to other areas can be scheduled thorugh our guest services and is available upon request. Hotel will continue the efforts to provide great service and upgrade the physical product. Next on... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 27, 2011

After driving for 5 hours and coming from another Starwood property, this is very disappointing. The rooms need to be updated. Advice: Wait till you have at least a gold status as an SPG member or wait till the complete renovation. Otherwise avoid this property.

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Guest, I appreciate your feedback. We recently updated all of our guestrooms with bathroom renovations, new flat screen HD TVs, brand new Starwood beds & beddings along with upgraded cordless phones in each room. We are disappointed that you did not find our rooms up to your expectations. We will continue our upgardes in the recent weeks with complete... More 

Louisville
1 review
1 of 5 stars Reviewed October 24, 2011

DO NOT stay in this hotel. It is disgusting, dirty, and smells like they've sprayed air freshner all over your room to clean it. I first checked in for a business meeting..as a Gold SPG..and went to my room on the fourth floor. The floor smelt like smoke and the some of the room numbers on the outside of the... More 

Was this review helpful? Yes
FPbSTeam, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Allie R, Sorry to hear that you had a negative experience at our hotel. I am surprised on the smell of smoke that you encountered as we are 100% smoke free hotel. Our hotel has just completed renovation in guest rooms and all of our guest room #s are brand new that were installed this year. Again, please accept... More 

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