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Four Points by Sheraton Peoria Downtown

500 Hamilton Boulevard, Peoria, IL 61602
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1 room 1 guest
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Four Points by Sheraton Peoria Downtown
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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There are newer reviews for Four Points by Sheraton Peoria Downtown
See the most recent reviews
San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 26, 2013

Aside from the outdated tired decor and state of the property, the service is really spotty. I waited 90 minutes for room service because they forgot my order and had a hard time reaching the front desk, room service and guest services by phone. Probably the most disappointing Four Points I've stayed in, the Marriott down the street looks much... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear mcamym, We are so sorry that you did not enjoy your stay at our hotel. Great customer service is very important to us and we will ensure that we implement the necessary trainings to ensure that we are delivering great guest experiences. Please contact me at lrose@fourpointspeoria.com to discuss your stay further. We sincerely hope the rest of your... More 

Terre Haute, Indiana
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed August 23, 2013 via mobile

Hope you packed patience in your luggage; you're going to need some extra if you stay here. We were part of the Girls Softball World Series for our M - F stay in downtown Peoria, IL. The hotel was teaming with many families, all with gear that goes along with this type of event. My daughter booked the room in... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Eledind, We are so sorry that you did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations. Unfortunately the new elevator motor we ordered was delayed, thus we were down an elevator during your visit. We sincerely apologize for the reservation confusion. We have had some staff changes and will do our... More 

Washington DC, District of Columbia
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 20, 2013

Like I said, I'm generally not very impressed w/Four Points by Sheraton. They often seem like old properties that have been recycled one too many times. This certainly isn't a new property, but I thought the room was completely fine -- it good sized and comfortable. Staff were completely pleasant. The food in the bar was OK. One thing to... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear rw939, Thank you for taking the time to comment about your recent stay at Four Points Peoria Downtown. We are delighted that you enjoyed our hotel amenities and restaurant. We will share your comments about the parking ramp with our team as we continue to evaluate ways to improve our hotel. We hope you'll come back to see us... More 

Colorado
Level Contributor
82 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed August 15, 2013

Was in Peoria for Midwest business Mtg. Facilities very good. Service was poor. Cable TV was non functional and no in room Wifi. Asked for 20 % rate reduction, management said it wasn't their problem. When your hotel is not willing to give a 20% break on the bill when service is sub standard, No Recommendations here! I will recommend... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Madwolf, Thank you for taking the time to comment about your recent stay with us. We are delighted that you enjoyed our meeting facilities and are sincerely sorry about the technical issues that you experienced. We have had our engineers look into resolving this. We hope you'll give us another chance to make this up to you. More 

Grand Rapids, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 2, 2013

Many of the reviews for this hotel are pretty ghastly, but most of those refer to what the place was like under its previous owners. Some of the more recent reviews are more favorable, and those reflect my experience much more than the reviews that are currently on the right hand margin of the page I'm typing on. The place... More 

Was this review helpful? Yes 1
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear James S, We really appreciate your comments, thanks for sharing! As you mentioned, we recently changed ownership and have been making changes to enhance our service and guest experience. We are delighted that you enjoyed our service and accommodations during your recent stay. We hope you and your family will come back to see us soon. More 

Muskegon, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 1, 2013

We left instructions at Guest Services that all we needed in the room was coffee, tea, shampoo and soap. When arriving back in the evening everything was done EXCEPT coffee, tea, shampoo and soap. Again requested the same for the next day and upon arriving that evening, the door was ajar, no coffee, no tea, but did have shampoo and... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear edd w, We are so sorry about the housekeeping issues that you had experienced during your recent stay at our hotel. We have shared your comments with our team to ensure that we deliver consistent service to each of our guests. We hope we can make this up to you should you visit us in Peoria again. Take care! More 

Milwaukee, Wisconsin
Level Contributor
201 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
1 of 5 stars Reviewed July 24, 2013

For a Hotel Chain of this caliber, I felt like I was staying at a Quality Inn, and I have stayed at NICER Quality Inns! The place is run down, Elevator not working since last Friday so almost a week and the hotel is full and ppl have to use the service elevators, better off using the stairs than waiting... More 

Was this review helpful? Yes 1
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Brent S, We are so sorry that you did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations. We will share your comments with our team to ensure that we correct these issues. Please feel free to contact me at Victoria.mccristal@fourpointspeoria.com to discuss this further. We sincerely hope that the rest of... More 

Grapevine, Texas
2 reviews
1 of 5 stars Reviewed July 20, 2013

First and last stay at this dump. Reception at the desk was horrifying! Driver was polite..Will? A warning to fellow business travelers as SPG Platinum members! Stay away! Front desk clerk was rude impolite and flat out mean! Turns out she was the MANAGER! What a scary thought! Irritable disposition to say the least! She was a shrew! We did... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear Ellen B, I am so sorry that we didn't meet your expectations or ours during your recent stay. As mentioned I have shared your feedback with our team and we will be implementing additional trainings and processes to ensure that we are meeting the needs of our guests. Please reach out to me directly to discuss your experience further... More 

Chicago, Illinois
Level Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed July 3, 2013

We stayed here for one night on points. Overall, the hotel needs a lot of updates - reminiscent of other Sheraton 4 Points properties prior to an upgrade. The room had a stale smell of smoke and was not in great shape. We stay in lots of hotels with our children and use the pull out couch - this one... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear wineglobelovers, We are so sorry that you and your family did not enjoy your stay at our hotel. We will be sharing your feedback with our team to ensure that we are meeting the expectations of our guests. We will also be undergoing renovations late this summer and hope you'll give us another chance. Please contact our Guest Service... More 

Georgia
Level Contributor
207 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 stars Reviewed July 1, 2013

We were in town for a family event so many of us stayed in this hotel. On the plus side: * The staff was efficient and welcoming. * The shuttle driver was very kind and drove our large party to a local restaurant and picked us up later. * It was well-located in downtown Peoria and within the walking distance... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review

Dear marsle, We are so sorry that you did not enjoy your stay at our hotel. Clearly we did not meet your expectations or ours. Cleanliness is very important to us and we will be sure to share your comments with our housekeeping staff. We will also be undergoing a renovation late this summer and hope you'll come back to... More 

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