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SpringHill Suites by Marriott Peoria Westlake

#6 of 23 Hotels in Peoria
Certificate of Excellence
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2701 West Lake Ave., Peoria, IL 61615
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SpringHill Suites by Marriott Peoria Westlake
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SpringHill Suites by Marriott Peoria Westlake
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145 Reviews from our TripAdvisor Community

Traveler rating
    69
    38
    21
    11
    6
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37
12
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57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for SpringHill Suites by Marriott Peoria Westlake
See the most recent reviews
Dubuque, Iowa
Top Contributor
121 reviews 121 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed January 29, 2014

This hotel was refreshed in 2013. The hotel skipped the bathrooms on the refresh. Stained toilets and rusty dirty tubs. We were originally put by the second floor ice maker. The ice maker was so loud I had to turn the TV up to a uncomfortable level to mask the sound. I could live with it. The thing I couldn't... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear PutJer1, Thank you for taking the time to share your feedback. I wanted to follow up on a couple of things you mentioned. You are correct that our property did go through a renovation and remodeling process during this past summer. The entire property was refreshed with the exception of the bathtubs on site. I apologize that our bathtubs... More 

Chicago, Illinois
Top Contributor
130 reviews 130 reviews
70 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed January 28, 2014

We travel quite a bit and have stayed in many Marriott branded properties. This hotel is near I-74 and a mall with several restaurants nearby. It's about 15 minutes from downtown Peoria (where we went for an event). Rooms are recently remodeled with nice large fridges (bigger than in most hotel rooms). The rooms are large and seem larger than... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear ProfandMom, I'm glad you liked our "nice large fridges" and our spacious rooms! It sounds like you were able to get a great work-out in in our fitness room. I wanted to apologize to you since our free breakfast was not able to exceed your expectations. We do offer a variety of breakfast selections that alternate based upon the... More 

Seattle
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 22, 2014

We travel to Peoria a couple times a year, and usually stay in competing chain's property by the Shops at Grand Praire - but as long time Marriott Rewards members, we wanted to patronize the Marriott brand and chose this SpringHill Suites originally for it's easy commute to the Bradley University area. However, it's proximity to War Memorial Drive makes... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Hello, I wanted to thank you for trying out our hotel! I'm sorry to hear of the housekeeping "snafu," but I'm glad our staff was able to take corrective action and solve the problem while exceeding your expectations. Lastly, thanks for praising our attentive staff, large rooms, and our great location. We hope to see you on your next trip... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed January 13, 2014

If Marriott is looking for a model hotel for others to emulate, they will find it here. The staff is very attentive and committed to ensuring your stay is pleasant. The hotel is spotless and looks brand new. I travel frequently on business and have stayed in other hotels costing twice as much; the service and quality is better at... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Hello Mr. Mark, It sounds like you had an amazing time experiencing our hotel! I'm glad you enjoyed your trip so much and wanted to thank you for recognizing our team here. Thank you for praising our attentive staff, spotless rooms, and our great value. Hopefully we can host you again in the future! Sincerely, Andy Schauer Guest Experience Manager More 

St Louis
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 17, 2013

Great hotel, newly remodeled, near several restaurants. The customer service is outstanding! On the morning of December 17,2013 I went down to the Market Pantry for my morning Diet Mountain Dew, which is my caffeine of choice. They were out of Diet Dew but the front desk staff sent someone to a convince store and bought a couple of Diet... More 

Was this review helpful? Yes 3
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Hello, I'm glad you had such a positive experience with us! Thank you for recognizing our wonderful staff as they were thrilled when we shared your kind words with them. We are very proud that we were able to exceed your expectations, that you enjoyed our exercise room, and that you were able to get your drink of choice. We... More 

Rhode Island
Top Contributor
272 reviews 272 reviews
108 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed December 9, 2013

This is a good location, and I had a good experience. When in the area, I would choose this hotel again. There are lots of dining options in the area and shopping as well. Also, its convenient to the highway. That said, the hotel is sandwiched on the backside of the shopping center (don't let the view of the dumpsters... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you for highlighting our proximity to a large selection of local shops and restaurants. I'm glad you enjoyed your time with us and we look forward to seeing you again! I did want to add that we also have a hotel shuttle that travels within 10 miles of the hotel and we'd be more than happy to provide you... More 

Lawrence, Kansas
Top Contributor
81 reviews 81 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 29, 2013

The lobby is clean, inviting with the breakfast area right off of it. Every staff member we encountered was friendly and helpful. The breakfast was better than many of the included breakfasts. The room was clean and big enough for a couple. Good water pressure in the shower. The bed was very comfortable. The location is convenient to I-74. My... More 

Was this review helpful? Yes 1
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Hello, I was very pleased that you enjoyed our cleanliness, hot breakfast, and friendly staff at our hotel. I apologize for the noise coming from the storage room and have asked our maintenance team to address it. Likewise, I am glad we were able to resolve the issue with the coffee machine but am also puzzled why the broken machine... More 

Chicago, Illinois
Top Contributor
114 reviews 114 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed November 21, 2013

Stayed one night this week on business. Have stayed here before and always like this location. Close to restaurants, mall, right of the interstate. Good free breakfast and business center. I've never had a problem here.

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank You for taking the time to review us! I'm glad you enjoyed our excellent location, tasty breakfast, and business center. We look forward to hosting you again! Sincerely, Andy Schauer Guest Experience Manager More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 18, 2013

We stayed this weekend for a girls shopping trip. The room was in a quiet area on the 5th floor which is a very LONG trek to the ice machine which is on the first floor. The room was very spacious mostly clean the coffee pot was covered in dust. The internet worked well. The only real negative was the... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Hello, I wanted to thank you for taking the time to share your feedback with us. I'm glad you enjoyed the quiet-nature of your stay! I apologize for the 5th floor ice machine being temporary out of order. You must have visited us when we were retiling the area around the ice machines on each floor; however, you'll be happy... More 

chicago
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 11, 2013

We recently stayed here to attend a Cross country meet at a local park. The hotel was full with several High School teams and lots of supportive families and the service was great. All of the associates were polite and helpful. The rooms were spacious and clean and towels were plentiful and fluffy. Internet was complementary and this is important!... More 

Was this review helpful? Yes
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thanks for taking the time to review us and for recommending us! I'm glad the Cross Country team had a great experience. Likewise, thanks for recognizing our polite and helpful team. We hope the team makes it to the meet next year and gets to join us again! Sincerely, Andy Schauer Guest Experience Manager More 

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