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SpringHill Suites by Marriott Peoria Westlake

#5 of 23 Hotels in Peoria
Certificate of Excellence
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2701 West Lake Ave., Peoria, IL 61615
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Best prices for: 1 room 1 guest
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SpringHill Suites by Marriott Peoria Westlake
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SpringHill Suites by Marriott Peoria Westlake
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150 Reviews from our TripAdvisor Community

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Traveler rating
    71
    41
    21
    11
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (40)
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    (35)
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Sikeston
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is nearly perfect for the business traveler. They have complimentary appetizers and drinks M-W and the staff is very accommodating. Gym and pool are what you would expect and it is located in a very good area if you want to get out and do something like have a nice meal, shop or catch a movie. My one... More 

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Hartford, Connecticut
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel was great!. The staff were very friendly and always smiling. Check In and Check Out was hassle free. The rooms were quite, clean, and spacious. The bed was very comfy. I liked the fact that when you walked into the room everything worked properly. The Wi Fi was super fast. Springhill continues to raise the bar in quality.... More 

Was this review helpful? Yes
Spencer S, General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you for the fantastic review! The SpringHill Suites team truly does strive to give the best experience possible during your stay and the team will be very excited to hear about the impact they put on you during your experience with us! We look forward to you returning soon! More 

Fort Lauderdale, Florida
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The SpringHill Suites by Marriott Peoria Westlake is a well managed property. The management and staff really go out of their way to make one's stay a pleasant experience. What I liked most was that it had the most up to date modern amenities and furnishings. I am not a fan of dated hotels.so I like the fact that it... More 

Was this review helpful? Yes
Spencer S, General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

What a great review! Thank you so much! I am so excited to hear about your stay and how great it was. We look forward to you returning soon! More 

Rock Falls, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at Springhill Suites in Peoria on June 12th 2015. I very much enjoyed my stay. The room was great. I could almost live there full time. :) The location is awesome. So much to do and eat within the location. The ONLY downside of my stay was my toilet. It didn't flush. I called the front desk at... More 

Was this review helpful? Yes
Spencer S, General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you for your review! I'm pleased to here about your stay. I want to apologize for the toilet challenge, that is unacceptable and I will work with my maintenance team to ensure this does not happen again in the future. My goal is to have challenges like this corrected in the first 15 minutes of it happening and I... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staff was very friendly and accommodating considering all the teenage boys that were running around in the hotel all weekend. The air-conditioning was out in the lobby (not in our rooms), but they had big fans to help keep it cool. They were more than ok with us camping out in the lobby having a couple drinks, ordering pizza and... More 

Was this review helpful? Yes
Spencer S, General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you for the great review! I am very excited hat your stay was more than perfect! Yu will be happy to know the air in the lobby has since been fixed, but I am happy that you were still able to use the lobby to gather and watch the game. Your group was awesome to work with and I... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015 via mobile

I have stayed in this hotel for many years and never considered staying anywhere else until this last visit. New General Manager and new staff and no one was really sure what they were doing. People had to come to lobby to get bedding; breakfast was nothing like in the past; toilets are very low, especially for seniors and handicap.... More 

Was this review helpful? Yes 1
Spencer S, General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

I am so very sorry to hear you were dissatisfied with your stay. The team here at SpringHill Suites is working very hard to ensure great experiences! I am very pleased you will be back in September and I am looking forward to giving you a great experience! More 

Beecher, Illinois
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 19, 2015

Have business in the Peoria area and needed a place to stay , usually look for a Marriott hotel. The Springhill Suites was just 3 minutes further west from downtown than the Fairfield in East Peoria and it was less expensive! This is a great hotel with shopping less than a minute away, very pleasant staff, GREAT pool and workout... More 

Was this review helpful? Yes
Spencer S, General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you so much for a great review! The team here works hard to ensure great experiences like you received. I look forward to seeing you back again soon! More 

Richmond, Virginia
Level Contributor
160 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed April 18, 2015

The hotel is nice from the outside. Check in is fast, but the employee have a very limited knowledge of the billing process. My Co worker book 5 rooms under her name. When I arrived, I told the lady at check in to change the reservation for my room to my name, my credit card and my platinum membership. Well,... More 

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Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Deb-5584 Thank you for taking the time to review your recent experience with us. As we continually strive to improve and WOW each and everything guest, we as team have taken your feedback to heart. I will follow up with the issues at hand, as I would love to welcome you back when your travels bring you back to... More 

Dallas, Oregon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 13, 2015

The first impression of the hotel is how clean it is then to the front desk who are in a suit and tie, this isn't something I expected as the only time I have experienced this is when I am staying in a large upscale hotel. The room was clean and there was a great reception that night with several... More 

Was this review helpful? Yes 1
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Chaz, Thank you so much for providing your feedback about your recent experience! We are so glad to hear you enjoyed the Guest Appreciation Reception! We look forward to welcoming you back! Nick Reuille Assistant General Manager More 

Miami, Florida
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 12, 2015

Wow! Awesome property. The staff and management were very friendly to me and my clients. This property has that home away from home vibe which is something I really love. The location is perfect. The hotel has up to date amenities. This is a must stay for anyone traveling to Peoria on a business trip or vacationing in the area.... More 

Was this review helpful? Yes
Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you so much for your wonderful comments! We are so pleased to hear you enjoyed your time with us! We look forward to welcoming you back soon! More 

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