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SpringHill Suites by Marriott Peoria Westlake

#5 of 23 Hotels in Peoria
Certificate of Excellence
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2701 West Lake Ave., Peoria, IL 61615
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SpringHill Suites by Marriott Peoria Westlake
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SpringHill Suites by Marriott Peoria Westlake
SpringHill Suites by Marriott Peoria Westlake
SpringHill Suites by Marriott Peoria Westlake
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145 reviews from our community

Traveler rating
    69
    38
    21
    11
    6
See reviews for
37
12
13
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Any
English first
  • All months
    (145)
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    (40)
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    (30)
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    (36)
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    (39)
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

I have stayed in this hotel for many years and never considered staying anywhere else until this last visit. New General Manager and new staff and no one was really sure what they were doing. People had to come to lobby to get bedding; breakfast was nothing like in the past; toilets are very low, especially for seniors and handicap.... More 

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Beecher, Illinois
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Have business in the Peoria area and needed a place to stay , usually look for a Marriott hotel. The Springhill Suites was just 3 minutes further west from downtown than the Fairfield in East Peoria and it was less expensive! This is a great hotel with shopping less than a minute away, very pleasant staff, GREAT pool and workout... More 

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Richmond, Virginia
Top Contributor
159 reviews 159 reviews
86 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 18, 2015

The hotel is nice from the outside. Check in is fast, but the employee have a very limited knowledge of the billing process. My Co worker book 5 rooms under her name. When I arrived, I told the lady at check in to change the reservation for my room to my name, my credit card and my platinum membership. Well,... More 

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Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Deb-5584 Thank you for taking the time to review your recent experience with us. As we continually strive to improve and WOW each and everything guest, we as team have taken your feedback to heart. I will follow up with the issues at hand, as I would love to welcome you back when your travels bring you back to... More 

Dallas, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015

The first impression of the hotel is how clean it is then to the front desk who are in a suit and tie, this isn't something I expected as the only time I have experienced this is when I am staying in a large upscale hotel. The room was clean and there was a great reception that night with several... More 

Was this review helpful? Yes 1
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Chaz, Thank you so much for providing your feedback about your recent experience! We are so glad to hear you enjoyed the Guest Appreciation Reception! We look forward to welcoming you back! Nick Reuille Assistant General Manager More 

Miami, Florida
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 12, 2015

Wow! Awesome property. The staff and management were very friendly to me and my clients. This property has that home away from home vibe which is something I really love. The location is perfect. The hotel has up to date amenities. This is a must stay for anyone traveling to Peoria on a business trip or vacationing in the area.... More 

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Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you so much for your wonderful comments! We are so pleased to hear you enjoyed your time with us! We look forward to welcoming you back soon! More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2015

Great location next to Westgate Mall, here in Peoria. This property is clean, comfortable, and good bang for the buck ! The interior is mostly newly remodeled, and good lay-out as well. The mattress was firm, and thermostat can be customized. There was also a nice breakfast spread in the morning, and the wifi was working just fine. One negative,... More 

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Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Jay, Thank you so much for this wonderful review of your experience while staying with us! From our luxurious and new rooms, to our large variety breakfast, we love to spoil our guests in every which way! Hope to see you again soon! More 

1 review
4 of 5 stars Reviewed April 6, 2015

The Manager was polite and professional when I was there from 3/28 -3/30. The room was spacious and very clean. Breakfast was very good and was part of the room rate. Would stay there again and recommend it to others.

Was this review helpful? Yes
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Jim M, Thank you for review us on TripAdvisor! We are delighted to hear you and your family had a great experience with us! We hope your travels bring you back to Peoria soon! Sincerely, Katie Pollard Guest Experience Manager More 

Olathe, Kansas
1 review
2 of 5 stars Reviewed March 29, 2015

This hotel needs to be updated on its security policy. When I checked in I was assigned to an occupied room not once but twice. The next day I left and upon returning to the room that night, I came upon an open door to my room! The door was propped open with the security lock. When I went to... More 

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Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Kim L, Thank your for taking the time to review us on TripAdvisor. We appreciate your feedback and for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. We hope your choose to stay with us again when your travels bring... More 

1 review
2 of 5 stars Reviewed March 24, 2015

When we arrived the clerks were friendly and did their job. Our room was clean except for the bathroom where the back of the toilet seat had some kind of nasty brown substance on it. Also both rolls of toilet paper present in the room were almost gone and there was no extra roll present. We tried to call the... More 

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Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Silentknight 31, Thank you for taking the time to review us on TripAdvisor! We appreciate your feedback, and use these responses as coaching tools for our team. We hope you choose to stay with us when your travels bring you back to Peoria! Sincerely, Katie Pollard Guest Experience Manager More 

Princeville, Illinois
1 review
5 of 5 stars Reviewed March 20, 2015

I appreciated that as soon as I walked in I was greeted by a smiling face. All of the staff I met was extremely friendly. My room was kept clean and tidy which I greatly appreciated. Overall the atmosphere of this hotel was very inviting and likeable. Plus it was a great value! I would most definitely retun in the... More 

Was this review helpful? Yes
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Meghan K, Thank you so much to reviewing us on TripAdvisor! We are delighted to hear you had a great stay! We look forward to seeing you next time your travels bring you to Peoria! Sincerely, Katie Pollard Guest Experience Manager More 

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