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SpringHill Suites by Marriott Peoria Westlake

#7 of 23 Hotels in Peoria
Certificate of Excellence
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2701 West Lake Ave., Peoria, IL 61615
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Best prices for: 1 room 1 guest
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SpringHill Suites by Marriott Peoria Westlake
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SpringHill Suites by Marriott Peoria Westlake
SpringHill Suites by Marriott Peoria Westlake
SpringHill Suites by Marriott Peoria Westlake
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143 reviews from our community

Traveler rating
    68
    38
    21
    10
    6
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37
12
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55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Richmond, Virginia
Top Contributor
158 reviews 158 reviews
85 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice from the outside. Check in is fast, but the employee have a very limited knowledge of the billing process. My Co worker book 5 rooms under her name. When I arrived, I told the lady at check in to change the reservation for my room to my name, my credit card and my platinum membership. Well,... More 

Was this review helpful? Yes
Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Deb-5584 Thank you for taking the time to review your recent experience with us. As we continually strive to improve and WOW each and everything guest, we as team have taken your feedback to heart. I will follow up with the issues at hand, as I would love to welcome you back when your travels bring you back to... More 

Dallas, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The first impression of the hotel is how clean it is then to the front desk who are in a suit and tie, this isn't something I expected as the only time I have experienced this is when I am staying in a large upscale hotel. The room was clean and there was a great reception that night with several... More 

Was this review helpful? Yes 1
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Chaz, Thank you so much for providing your feedback about your recent experience! We are so glad to hear you enjoyed the Guest Appreciation Reception! We look forward to welcoming you back! Nick Reuille Assistant General Manager More 

Miami, Florida
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wow! Awesome property. The staff and management were very friendly to me and my clients. This property has that home away from home vibe which is something I really love. The location is perfect. The hotel has up to date amenities. This is a must stay for anyone traveling to Peoria on a business trip or vacationing in the area.... More 

Was this review helpful? Yes
Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you so much for your wonderful comments! We are so pleased to hear you enjoyed your time with us! We look forward to welcoming you back soon! More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location next to Westgate Mall, here in Peoria. This property is clean, comfortable, and good bang for the buck ! The interior is mostly newly remodeled, and good lay-out as well. The mattress was firm, and thermostat can be customized. There was also a nice breakfast spread in the morning, and the wifi was working just fine. One negative,... More 

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Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Jay, Thank you so much for this wonderful review of your experience while staying with us! From our luxurious and new rooms, to our large variety breakfast, we love to spoil our guests in every which way! Hope to see you again soon! More 

1 review
4 of 5 stars Reviewed 4 weeks ago

The Manager was polite and professional when I was there from 3/28 -3/30. The room was spacious and very clean. Breakfast was very good and was part of the room rate. Would stay there again and recommend it to others.

Was this review helpful? Yes
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Jim M, Thank you for review us on TripAdvisor! We are delighted to hear you and your family had a great experience with us! We hope your travels bring you back to Peoria soon! Sincerely, Katie Pollard Guest Experience Manager More 

Olathe, Kansas
1 review
2 of 5 stars Reviewed March 29, 2015

This hotel needs to be updated on its security policy. When I checked in I was assigned to an occupied room not once but twice. The next day I left and upon returning to the room that night, I came upon an open door to my room! The door was propped open with the security lock. When I went to... More 

Was this review helpful? Yes
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Kim L, Thank your for taking the time to review us on TripAdvisor. We appreciate your feedback and for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. We hope your choose to stay with us again when your travels bring... More 

1 review
2 of 5 stars Reviewed March 24, 2015

When we arrived the clerks were friendly and did their job. Our room was clean except for the bathroom where the back of the toilet seat had some kind of nasty brown substance on it. Also both rolls of toilet paper present in the room were almost gone and there was no extra roll present. We tried to call the... More 

Was this review helpful? Yes
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Silentknight 31, Thank you for taking the time to review us on TripAdvisor! We appreciate your feedback, and use these responses as coaching tools for our team. We hope you choose to stay with us when your travels bring you back to Peoria! Sincerely, Katie Pollard Guest Experience Manager More 

Princeville, Illinois
1 review
5 of 5 stars Reviewed March 20, 2015

I appreciated that as soon as I walked in I was greeted by a smiling face. All of the staff I met was extremely friendly. My room was kept clean and tidy which I greatly appreciated. Overall the atmosphere of this hotel was very inviting and likeable. Plus it was a great value! I would most definitely retun in the... More 

Was this review helpful? Yes
Nick R, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Meghan K, Thank you so much to reviewing us on TripAdvisor! We are delighted to hear you had a great stay! We look forward to seeing you next time your travels bring you to Peoria! Sincerely, Katie Pollard Guest Experience Manager More 

1 review
5 of 5 stars Reviewed February 24, 2015

We stayed at the SpringHill Suites for a wedding in Peoria. This hotel was a Godsend as the wedding was at 3:00 which is also the checkin time. The great staff there allowed us an early check in to a room. This allowed us to not only dress for the wedding but to have lunch at one of the many... More 

Was this review helpful? Yes
Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Kris, Thank you so much for the wonderful review of your time spent with us here in Peoria! It sounds like the wedding was a wonderful time and we are pleased to of made the day that much better for you and the rest of your party. We hope to see you soon! Sincerely, Nick Reuille Assistant General Manager More 

2 reviews
4 of 5 stars Reviewed February 23, 2015

This was a very nice hotel for the price! The only downfall I feel like would be the noise from the hallway! You could hear everything! There were a lot of the kids in the hotel that night and you could hear everything!

Was this review helpful? Yes
Nick R, Assistant General Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Msealock3, Thank you for taking the time to review your recent stay with us! We are very glad to hear you enjoyed your time with us! We hope to see you again soon! Sincerely, Nick Reuille Assistant General Manager More 

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