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All 3 Palatine hotels

Holiday Inn Express Chicago Palatine

2.5 of 5 Motel   |   1550 East Dundee Road, Palatine, IL 60074
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Ranked #1 of 3 Hotels in Palatine
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 29, 2014
Staci K Chicago, Illinois, United States
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66 reviews from our community

Traveler rating
    31
    19
    12
    2
    2
See reviews for
17
9
5
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed September 29, 2014

I have stayed at the Holiday Inn Express multiple times over the past several years. The staff is absolutely amazing. We are greeted warmly by everyone we encounter from the management staff, banquet staff, breakfast attendant, etc. The property is clean and well kept. Don Deaton and Bert Hernandez have been particularly wonderful. We have hosted several events at the... More

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Espoo, Finland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed September 29, 2014

What for me as an European struck me a lot was that all plates, cups and forks and knives were made out of plastics - and just thrown away when used. I liked the executive nights with free drinks and snacks - but again, glass bottles and a lot of plastics got thrown in the trash. Does anything of this... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Palatine, responded to this review

Dear Alf_Lundsten, Thank you for tkaing the time to share your comments online about your stay. I am happy that generally you had a good experience with us and you found our property to be good for business. We have taken note of your suggestions about our dining service, it'll be considered for improvements. I hope you give us the... More

Indianapolis, Indiana
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 22, 2014

Almost every year we get a room to celebrate the kids birthdays so the kids can have fun and swim with their friends. This year we have a few extra kids so I booked two joining rooms so it worked out nice although I did call the hotel direct to book this to ensure the correct rooms given... the breakfast... More

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HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

To AprilS_11, Thank you for taking the time to offer us your comments about your most recent stay here at the Holiday Inn Express Palatine. I am glad you enjoyed the breakfast and we did get you the rooms you had requested. I will look into what you wrote about the gym, as all of our guests have full complimentary... More

Kansas City, Missouri, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 21, 2014

We chose this hotel from the three or so Holiday Inn Express locations in the northwest suburbs because of the indoor pool (we brought grandkids with us). The hotel has an arrangement with the adjoining health club for use of their pool and exercise rooms (weight room and treadmills/ellipticals). The exercise area was great, but the indoor pool is a... More

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HIE-PAL-MGT, Manager at Holiday Inn Express Chicago Palatine, responded to this review

To John K., Thank you for taking the time to write a review on your recent stay with us at the Holiday Inn Express in Palatine. Our guests are able to use the Olympic sized heated indoor pool along with everything else in the 60,000 sq. ft. adjacent World’s Gym. We do have families use the pool all the time,... More

Crossville, TN
Top Contributor
85 reviews 85 reviews
8 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed in a two-room suite and I was really impressed with the cleanliness and thoughtfulness of the layout of the suite as well as the relatively low-cost of the room considering that it was in the Chicagoland area. I would stay there again without hesitation. Although the hotel has been there for a while, everything in the room looked... More

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Palatine
1 review
5 of 5 stars Reviewed May 30, 2014

You front desk staff is excellent! We had actually booked the wrong date by OUR error. Your staff accomodated our booking problem on very short notice and saved our weekend with our family who live nearby!

Review collected in partnership with Easytobook.com

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Chicago, Illinois
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2014

The staff are professional, the facility is nice and well kept. I ended up with a smoking room and although the hallway made me choke, the room was obviously cleaned of the smoke smell. The bathroom was small but adequate for a single person for one night. I didn't use the public areas of the hotel because I was in... More

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Kansas City
Contributor
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 20, 2013

Stayed here recently on an overnight trip for business. Everyone was very friendly and helpful. The room was clean and accommodations were everything one could expect for this type of hotel. I have to make a special mention of Claudia at the front desk. I was whining about how I left my phone charger at home. She went out of... More

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Chapel Hill
Top Contributor
249 reviews 249 reviews
46 hotel reviews
140 helpful votes 140 helpful votes
1 of 5 stars Reviewed November 5, 2013

Had to stay here when my flight at O'Hare was cancelled (everything closer was booked). Besides the $40 cab ride (and you only got that if you called and got a cab - not from the line, that cost the poor girl checking in ahead of me $72), there is nothing around if you don't have a car. However, my... More

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HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

To helsimon, Thank you for taking the time to submit your comments about your stay. I understand how frustrating it can be when your flight is cancelled and you have to take a long cab ride to a hotel sometimes late into the evening. I am sorry to hear about your room status at check in; we will look into... More

Charlotte, North Carolina
Top Contributor
51 reviews 51 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 9, 2013

We stayed here for 3 nights to attend a music festival in town. The staff was very nice and helpful. The rooms were clean and decent sized. Our room did not have a fridge or microwave. The water pressure in the shower was rather weak. They served the standard breakfast of eggs, pancakes, muffins, cereal, etc. Parking was ample. The... More

Was this review helpful? Yes 2
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Additional Information about Holiday Inn Express Chicago Palatine

Address: 1550 East Dundee Road, Palatine, IL 60074
Phone Number:
Location: United States > Illinois > Palatine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
Number of rooms: 183
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine

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