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Holiday Inn Express Chicago Palatine

2.5 of 5
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1550 East Dundee Road, Palatine, IL 60074
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Holiday Inn Express Chicago Palatine
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Ranked #1 of 3 Hotels in Palatine
A recent review
5 of 5 stars reviewed 5 days ago
Jaime W Saint Louis, Missouri
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84 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Neenah, Wisconsin
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This motel seems very old. Yet the room was clean. The bed was hard & uncomfortable. The breakfast was Holiday Inn Express standards. The pool is VERY old & gross. It has old tiles that are slippery. The ceiling of pool very gross. It has disgusting OLD hot tub.

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us. I apologize that we did not meet your expectations with the pool area. This is not typical for our hotel. I will address your concerns with the staff of the gym. I hope that the we have an opportunity to host you again in the future. John Rohrbach General Manager More 

Saint Louis, Missouri
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel is so nice! Very well kept, the pool, gym, basketball court are all amazing! And to top it off they had my favorite Bath & Body Works scent! Bonus! The people at the front desk were super nice and helpful! The guy at the gym.desk was kinda rude and not friendly but other than that thumbs up!

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. We are happy to hear that you enjoyed your stay with us. We hope we can host you again in the future. John Rohrbach General Manager More 

Red Oak, Tx
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hotel was great! Staff was great too. Only thing missing was a fridge but we managed. We enjoyed our stay. Room was clean and was also cleaned and towels replenished every day. Many places to eat near by or shop. Breakfast was delicious as well.

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I am glad to learn that you enjoyed your stay with us during your family vacation. Our King Bed Executive Rooms do have a microwave and refrigerator included in the room and we do have a limited number of spare refrigerators. Please note that there is... More 

West Hills, California, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

staff very friendly and helpful. noise level from adjoining rooms is an issue. Breakfast was excellent. good location....20% coupon available for nearby sports bar/restaurant, but very high noise level. food was good, though

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I apologize you had a frustrating experience with the noise created by others in the hotel. That is not a typical experience at our hotel. I hope the next time you are in the area we have a chance to host you in a quiet room.... More 

LaGrange, Kentucky
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 8, 2015

This property is a bit older, but in no way takes away from the service and comfort offered. It has obviously been remodeled and is well maintained. The rooms were very clean comfortable. I was impressed with several things at this property. First, the staff----very friendly----everyone from the front desk personnel to the house keepers. They obviously loved their jobs... More 

Was this review helpful? Yes 1
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write a review. We appreciate your business. We hope that we can host you again in the future. Again, thank you. John Rohrbach General Manager 847-654-3328 More 

Northern Indiana
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 3, 2015

We spent two nights for a family event. We requested two adjoining rooms with one being handicapped equipped and were given requested rooms very close to entrance on first floor which was much appreciated. The stay included daily breakfast which was much better than at prior stays at Holiday Expresses; it included hot scrambled eggs one day and cheese omelet... More 

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write a review. We apologize that you experienced a leak and have already fixed the issue. We hope that we can host you again in the future the next time your travels bring you to Chicagoland. John Rohrbach General Manager 847-654-3328 More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 3, 2015

This was a nice place to stay. The room was clean and comfortable. The maid service was great, they did a very good job. Front desk was fine. I did not have a chance to eat breakfast except for the last day when I grabbed coffee and doughnuts. The doughnuts were awesome!!!

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thanks for staying with us and taking the time to write your review. We look forward to hosting you again and hope you have a chance to enjoy the entire Express Start Breakfast! Thanks again. John Rohrbach General Manager More 

Minonk, Illinois
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 26, 2015

I stayed here for the weekend with my granddaughters age 4 and 5. Absolutely perfect. Breakfast buffet is amazing. They loved the pancake maker. The pool is actually a lap pool at the health club attached to the hotel. Only one time was there someone doing laps. They had a ball and the location was perfect.

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thanks for staying with us and taking the time to write your review. I am glad to hear of your experiences and hope you will join us again for your next weekend getaway. John Rohrbach General Manager More 

Wayne, Michigan
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 19, 2015

My friend and I checked into the hotel on a Friday. The woman at the desk (Laurie I think?) checked us in quickly and with a smile. We took a short tour of the place, including the beautiful renovated lobby and other areas. The room was standard for HI Expresses. No fridge or microwave, but since I paid in Priority... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Palatine, responded to this review

Dear Keith B, It always feels great to receive an honest review from one of our IHG Rewards Club members and for that, we would like to say thank you for your time and effort. We are glad to know that you appreciated our newly renovated lobby and our breakfast selection. However, I would like to apologize for the inconsistencies... More 

Portland, Oregon, United States
Level Contributor
57 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 26, 2015

I travel to the Chicago area frequently. I stayed at a different hotel for a year because it was next to my office, but decided to try the HIE because they have shuttle service from 7 a.m. until 10 p.m. and the shuttle drivers are amazing!! The HIE is also connected to a health club so I at least have... More 

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

We have said it many times, but thank you so much for staying with us. We look forward to seeing you again soon. John Rohrbach General Manager More 

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