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Holiday Inn Express Chicago Palatine

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1550 East Dundee Road, Palatine, IL 60074
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1 room 1 guest
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Holiday Inn Express Chicago Palatine
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86 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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park city UT
Level Contributor
159 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Holiday Inn Express in Paletine is generally your standard HIE and looks pretty much like all the others. IT is well maintained and clean, my room was comfortable and I had no complaints. The staff was certainly friendly and helpful and the breakfast is pretty extensive for a freebie. I will say that while it is close to several... More 

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I happy to learn that you enjoyed your stay with the friendliness of our staff and the extensive free breakfast being highlights. I am also glad to learn that you had a chance to enjoy our 60,000 sq ft fitness center that is connected to the... More 

Detroit, MI
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here for a 3-night business trip. I usually stay at the Holiday Inn Express in Lake Zurich, but they were booked so I ended up here. The front lobby appears to have been remodeled, as it was rather nice. However, the floor could be cleaned up though. Staff were very friendly. The elevator was slow and sounded liked... More 

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I am happy to learn that you found the hotel to be clean and that you thought our staff was friendly. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will address this concern. I assure you that... More 

Neenah, Wisconsin
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This motel seems very old. Yet the room was clean. The bed was hard & uncomfortable. The breakfast was Holiday Inn Express standards. The pool is VERY old & gross. It has old tiles that are slippery. The ceiling of pool very gross. It has disgusting OLD hot tub.

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us. I apologize that we did not meet your expectations with the pool area. This is not typical for our hotel. I will address your concerns with the staff of the gym. I hope that the we have an opportunity to host you again in the future. John Rohrbach General Manager More 

Saint Louis, Missouri
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 weeks ago

This hotel is so nice! Very well kept, the pool, gym, basketball court are all amazing! And to top it off they had my favorite Bath & Body Works scent! Bonus! The people at the front desk were super nice and helpful! The guy at the gym.desk was kinda rude and not friendly but other than that thumbs up!

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. We are happy to hear that you enjoyed your stay with us. We hope we can host you again in the future. John Rohrbach General Manager More 

Red Oak, Tx
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 22, 2015

Hotel was great! Staff was great too. Only thing missing was a fridge but we managed. We enjoyed our stay. Room was clean and was also cleaned and towels replenished every day. Many places to eat near by or shop. Breakfast was delicious as well.

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I am glad to learn that you enjoyed your stay with us during your family vacation. Our King Bed Executive Rooms do have a microwave and refrigerator included in the room and we do have a limited number of spare refrigerators. Please note that there is... More 

West Hills, California, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 22, 2015

staff very friendly and helpful. noise level from adjoining rooms is an issue. Breakfast was excellent. good location....20% coupon available for nearby sports bar/restaurant, but very high noise level. food was good, though

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I apologize you had a frustrating experience with the noise created by others in the hotel. That is not a typical experience at our hotel. I hope the next time you are in the area we have a chance to host you in a quiet room.... More 

LaGrange, Kentucky
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 8, 2015

This property is a bit older, but in no way takes away from the service and comfort offered. It has obviously been remodeled and is well maintained. The rooms were very clean comfortable. I was impressed with several things at this property. First, the staff----very friendly----everyone from the front desk personnel to the house keepers. They obviously loved their jobs... More 

Was this review helpful? Yes 1
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write a review. We appreciate your business. We hope that we can host you again in the future. Again, thank you. John Rohrbach General Manager 847-654-3328 More 

Northern Indiana
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 3, 2015

We spent two nights for a family event. We requested two adjoining rooms with one being handicapped equipped and were given requested rooms very close to entrance on first floor which was much appreciated. The stay included daily breakfast which was much better than at prior stays at Holiday Expresses; it included hot scrambled eggs one day and cheese omelet... More 

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write a review. We apologize that you experienced a leak and have already fixed the issue. We hope that we can host you again in the future the next time your travels bring you to Chicagoland. John Rohrbach General Manager 847-654-3328 More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 3, 2015

This was a nice place to stay. The room was clean and comfortable. The maid service was great, they did a very good job. Front desk was fine. I did not have a chance to eat breakfast except for the last day when I grabbed coffee and doughnuts. The doughnuts were awesome!!!

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thanks for staying with us and taking the time to write your review. We look forward to hosting you again and hope you have a chance to enjoy the entire Express Start Breakfast! Thanks again. John Rohrbach General Manager More 

Minonk, Illinois
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 26, 2015

I stayed here for the weekend with my granddaughters age 4 and 5. Absolutely perfect. Breakfast buffet is amazing. They loved the pancake maker. The pool is actually a lap pool at the health club attached to the hotel. Only one time was there someone doing laps. They had a ball and the location was perfect.

Was this review helpful? Yes
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thanks for staying with us and taking the time to write your review. I am glad to hear of your experiences and hope you will join us again for your next weekend getaway. John Rohrbach General Manager More 

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