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All 4 Palatine hotels

Holiday Inn Express Chicago Palatine

2.5 of 5 Motel   |   1550 East Dundee Road, Palatine, IL 60074
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Holiday Inn Express Chicago Palatine
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Ranked #1 of 4 hotels in Palatine
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 21, 2014
John K Kansas City, Missouri, United States
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64 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My girlfriend and I picked this place just to get off the road. The receptionist was nice and friendly. She gave us her last room a handicap suite. The room was nice and clean and I am picky. We checked in and went back to the lobby to be approached by a man with a dirty worn menu and promises... More

Was this review helpful? Yes 2
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

To Frank P., Thank you for offering us your comments about your most recent stay. I am glad to see the room was clean and our staff treated you well at check in. I do apologize for some of the noise issues you dealt with during your stay. We do have procedures in place and should have addressed this in... More

Kansas City, Missouri, United States
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 21, 2014

We chose this hotel from the three or so Holiday Inn Express locations in the northwest suburbs because of the indoor pool (we brought grandkids with us). The hotel has an arrangement with the adjoining health club for use of their pool and exercise rooms (weight room and treadmills/ellipticals). The exercise area was great, but the indoor pool is a... More

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HIE-PAL-MGT, Manager at Holiday Inn Express Chicago Palatine, responded to this review

To John K., Thank you for taking the time to write a review on your recent stay with us at the Holiday Inn Express in Palatine. Our guests are able to use the Olympic sized heated indoor pool along with everything else in the 60,000 sq. ft. adjacent World’s Gym. We do have families use the pool all the time,... More

Crossville, TN
Top Contributor
54 reviews 54 reviews
4 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed in a two-room suite and I was really impressed with the cleanliness and thoughtfulness of the layout of the suite as well as the relatively low-cost of the room considering that it was in the Chicagoland area. I would stay there again without hesitation. Although the hotel has been there for a while, everything in the room looked... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed May 30, 2014

You front desk staff is excellent! We had actually booked the wrong date by OUR error. Your staff accomodated our booking problem on very short notice and saved our weekend with our family who live nearby!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Chicago, Illinois
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 15, 2014

The staff are professional, the facility is nice and well kept. I ended up with a smoking room and although the hallway made me choke, the room was obviously cleaned of the smoke smell. The bathroom was small but adequate for a single person for one night. I didn't use the public areas of the hotel because I was in... More

Was this review helpful? Yes 1
Kansas City
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 20, 2013

Stayed here recently on an overnight trip for business. Everyone was very friendly and helpful. The room was clean and accommodations were everything one could expect for this type of hotel. I have to make a special mention of Claudia at the front desk. I was whining about how I left my phone charger at home. She went out of... More

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Chapel Hill
Top Contributor
248 reviews 248 reviews
46 hotel reviews
132 helpful votes 132 helpful votes
1 of 5 stars Reviewed November 5, 2013

Had to stay here when my flight at O'Hare was cancelled (everything closer was booked). Besides the $40 cab ride (and you only got that if you called and got a cab - not from the line, that cost the poor girl checking in ahead of me $72), there is nothing around if you don't have a car. However, my... More

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HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

To helsimon, Thank you for taking the time to submit your comments about your stay. I understand how frustrating it can be when your flight is cancelled and you have to take a long cab ride to a hotel sometimes late into the evening. I am sorry to hear about your room status at check in; we will look into... More

Charlotte, North Carolina
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 9, 2013

We stayed here for 3 nights to attend a music festival in town. The staff was very nice and helpful. The rooms were clean and decent sized. Our room did not have a fridge or microwave. The water pressure in the shower was rather weak. They served the standard breakfast of eggs, pancakes, muffins, cereal, etc. Parking was ample. The... More

Was this review helpful? Yes 2
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 29, 2013

Stayed here for 2 nights and was pleasantly surprised with the service and the property. Now I know it's only a holiday inn express, but they run it like a five star hotel. The staff are extremely friendly and go out of there way to be helpful. The hotel has a nice lobby that you enter in, front desk check... More

Was this review helpful? Yes 1
Lexington, Kentucky
1 review
5 of 5 stars Reviewed September 27, 2013

It is a pleasure to write a review of this HI Express. I travel constantly and have options of where to stay but when I am in this area I will always stay here. My rooms have always been spotless, comfortable and spacious. I have to say the best part is that the staff have always been professional, helpful and... More

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Additional Information about Holiday Inn Express Chicago Palatine

Address: 1550 East Dundee Road, Palatine, IL 60074
Phone Number:
Location: United States > Illinois > Palatine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine

40 photos of this hotel

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Hotel & grounds (22)
Room/suite (3)
Dining (3)
Business center/function rooms (2)
Pool/beach area (2)
Other (8)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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