It was filthy!!!!! The place smelled horrible, like old stale cigerette smoke. The towels in the bathroom smelled like old rotten chinese food and were like sand paper. The floor was not vacuumed. The blankets were dirty and the bed was so uncomfortable. The staff could not speak english and was difficult to deal with. Needless to say we didn't... more

I told the staff, twice, that I needed the state government rate, that I was on official business and we were allowed up to a specific amount. They guaranteed me they were charging me the State Rate, and even that it was their lowest rate. They lied. It turned out to be more than the official state rate for the... more

I was supposed to stay at this Comfort Inn for a weekend in July of 2007. My flight to Chicago was cancelled due to storms in the Chicago area and I called to the hotel late on Friday evening the night of my arrival. I was told under no circumstances would I be refunded the deposit money and I would... more

They have bed bugs, yes bed bugs. I returned home, noticed tiny bites all over my legs and arms, went to the doctor and found out that they were bed bug bites, possibly scabies. The first thing the doctor asked me jokingly was if I had been sleeping in any dirty hotels. Our room was dirty and the bedding looked... more

I booked this room at the Comfort Inn guest privileges website. I booked one room for 3 nights and an additional room for 1 night using points. We had stayed at this property 3 years prior over the Christmas holiday. Upon arrival we had to be moved to a different room as they had put us on the 2nd floor... more

This place gives a bad name to other Comfort Inns. We have several complaints about this place, any of which taken individually probably sound petty, but they all added up to an unpleasant stay. We arrived at 1:30 p.m. hoping to check in early, but the man at the desk pointedly looked at the clock and informed us that check-in... more

My husband and I spend several weekends a year in Ottawa to visit a group of friends in the area. Recently we had the misfortune of having to stay at the Comfort Inn because no other hotels had availability. This is one of the worst hotels I have ever stayed in. I was afraid to walk around in my bare... more

The worst thing about this hotel is the service. After swimming in the pool, I went to the front desk and asked for extra towels. What I got was a huge sigh. He wanted to know why I needed more towels. I didn't think that this was going to be a big deal, but it was appearently. In fact whenever... more

Avoid this hotel!! It was very dirty, the staff was awful, overall bad experience!!! more