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Holiday Inn Express Ottawa

Certificate of Excellence
2.5 of 5
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120 W Stevenson Rd, Ottawa, IL 61350
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Holiday Inn Express Ottawa
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Ranked #4 of 8 Hotels in Ottawa
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 weeks ago
Carolyn O Cottonwood, Minnesota, United States
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68 reviews from our community

Traveler rating
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    18
    12
    4
    5
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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Cottonwood, Minnesota, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very easy to get to from I-80. The room was clean and comfortable, but the bathroom was pretty tiny. I checked in after 10 pm, and the staff was very friendly and accommodating. This would be a good stop if you are traveling through and want a clean, comfortable place to sleep.

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ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Carolyn O Thank you for taking the time to leave us a review. We value all feedback from our guests. I am delighted to hear you enjoyed your stay with us at the Holiday Inn Express, Ottawa, IL. I will be forwarding this on to my staff to show them their hard work and dedication is paying off. If you... More 

Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 21, 2015

I have stayed at this property many times and have had a great guest experience with the exception of this stay. Hotel management has opted to mingle smokers and non-smokers on the same floor. The smell of smoke at this visit is overwhelming and uncomfortable. I did not realize that hotels still had smoking options in their rooms, and I... More 

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ottawahiegm, Front Office Manager at Holiday Inn Express Ottawa, responded to this review

Dear Robin, Thank you for taking the time to give us a review. We appreciate all feedback from our guests. I want to apologize for the smoke smell you encountered at our property. We do have a floor that is completely non-smoking. We would love to give you an exceptional stay with us if you come back and stay with... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

So, our tv didnt work. 3 out of six kids broke out in rashes from the pool and the room next to us flooded. How ever we werent there to watch tv, our kids have sensitive skin and it wasnt our room that flooded. The staff was amazing. Tried to fix our tv twice, and had us laughing the entire... More 

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ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

jackieg1982, I want to thank you for leaving such a positive review for us even with the inconveniences you experienced with the pool and your TV. Guest satisfaction is our top priority. I am happy to hear that Jason was able to accommodate your needs and the rest of the staff were just as polite. We would love to have... More 

Ottawa
1 review
5 of 5 stars Reviewed March 11, 2015

The room was nice, the bed was comfortable, the breakfast was delicious! We booked this hotel after we decided not to drive home after a night out with family. We always stay at Holiday Inn or Hampton Inn.

Review collected in partnership with Easytobook.com

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ottawahiegm, Front Office Manager at Holiday Inn Express Ottawa, responded to this review

David H, Thank you for taking the time to leave us such a great review. We are happy that you enjoyed your stay. Our goal is for our guest to feel like family here. We look forward to seeing you back in the future. Thank you for choosing the Holiday Inn Express Ottawa, IL for your lodging accommodations. Kimberly R. More 

Crestwood, Illinois
1 review
5 of 5 stars Reviewed March 2, 2015

Julie went above and beyond the call of duty before and during our stay. She called us to notify us of a hotel change - who does that these days - most won't take the time. She also recommended a awesome restaurant in the area. The breakfast was great and the hotel is very clean; it was a wonderful experience!!!... More 

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Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

JudiG257, Thank you so much for the wonderful review and kind words of our employees. I will be sharing this fantastic review with all of our staff. I want to thank you for choosing the Holiday Inn Express in Ottawa, IL for your lodging accommodations. If you are ever back in the area we would love to have you stay... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 27, 2014

stayed for Christmas with a 90 pound dog and two boys. The place was clean and friendly. the pool was heated and enjoyable to play in. hot tub was nice too. the breakfast was satisfying and everyone had enough to eat with a good variety. hot chocolate was a nice treat. plenty of wide open spaces to walk and play... More 

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Denver, Colorado
1 review
5 of 5 stars Reviewed December 23, 2014

As the former guest relations manager for the Holiday Inn & Suites in Durango, CO, I just wanted to say what an amazing experience staying at this hotel was. The front desk team is absolutely incredible and really helped me out after my car broke down on I-80. The front desk lead (whose name I forgot, maybe Savannah?) was just... More 

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Ambler, Pennsylvania
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 13, 2014

I enjoyed my stay here, and my room was clean and comfortable. The coffee and tea in the lobby was kept hot even at off-peak times. The front desk staff were courteous and helpful. Pool area was clean, and hottub worked well. The free local paper in the lobby was a nice alternative to the mediocre USA Today most hotels... More 

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Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Dear Phil C, Thank you for staying with us at the Holiday Inn Express Ottawa. It is our goal to provide great customer and freindly service. We are happy that you enjoyed your stay in Ottawa and we look forward to seeing you again. Warm Regards, Debra C General Manager More 

Bowling Green, Kentucky
Top Contributor
523 reviews 523 reviews
30 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed September 20, 2014 via mobile

For some reason this hotel is OK, but seems smaller & somewhat cramped. It's clean & the workers do a great job. Since I'm a Holiday Inn "Member" & fan, I gave the Ottawa hotel another try, but prefer to stay at the next Holiday Inn, nearby, owned & operated by the same people. It's convenient to Ottawa !!!

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Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Thank you for your recent review. It is always a pleasure to welcome back our IHG Rewards guests! You are absolutely correct that there are newer, bigger Holiday Inn Express Hotels nearby, but you will always find our staff to be the best, guest focused, team in the Midwest. Thank you for your comments, we hope to be of service... More 

Buffalo, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2014

We were returning home to NY after a trip to Colorado to visit family. We had our 2 dogs with & my daughter had her cat and bearded dragon. The gal at the desk was awesome!! She was very friendly, helpful and personable. Room was clean, bed was comfortable and we all enjoyed the breakfast buffet in the morning! Will... More 

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23 photos of this hotel

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