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Holiday Inn Express Ottawa

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120 W Stevenson Rd, Ottawa, IL 61350
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Holiday Inn Express Ottawa
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73 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Milwaukee, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We got a very good deal to stay in this Holiday Inn and we were very pleased. It had a lot of space for my kids to move around and play (in the room itself). They enjoyed their time while we were at the room also. The only improvement that I saw was about breakfast area, it was small as... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this place. The customer service is excellent everyone spoke and were friendly like really friendly. I appreciated that. This was a trip for my wife and I to get away from everything. The selections of restaurants and places to go was good. Never a dull moment in this town. Reminded me of when I went to college in... More 

Was this review helpful? Yes
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Michael B, Thank you for taking the time to leave us a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More 

Indianapolis, Indiana
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a priority club member I was a little disappointed by a few things. First there was a smell of smoke in the lobby and main floor. A couple that was with us in a handicapped room had to check out and go over to the Hampton inn because of kids slamming doors. The holiday inn did not charge them... More 

Was this review helpful? Yes
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Mooniekay, Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More 

La Salle, Illinois
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 1, 2015

We decided to stay at this hotel which is only about 20 miles from our home because we were attending a wedding in the area. We could have stayed at a hotel closer but thanks to Trip Advisor decided not to because of the other reviews that reported on "bed bugs"! It was confirmed by other guests who happened to... More 

Was this review helpful? Yes 1
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

MaryAnn, Thank you so much for leaving us this wonderful review. I am delighted to hear you enjoyed your stay with us at the Holiday Inn Express in Ottawa, IL. I always love to hear how wonderful our staff has treated our guests. Guest satisfaction is our top priority. I apologize for the curtains as the blackout curtains should of... More 

Nebraska
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 30, 2015

This hotel has everything you need for traveling along I-80. What sets it apart is the staff. I arrived without a reservation @ 9:40 p.m and asked about a place to get abite to eat and a beer. The front desk told me there was a place across from parking lot but quit serving around then but she called them... More 

Was this review helpful? Yes 1
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

NebraskaDango, Thank you for taking the time to leave us a great review. I am pleased to hear the staff was able to help you with dinner. Guest satisfaction is our top priority and I love to hear when the staff goes above and beyond. If you are ever in the area again, we look forward to having you stay... More 

Cottonwood, Minnesota, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 3, 2015

This hotel is very easy to get to from I-80. The room was clean and comfortable, but the bathroom was pretty tiny. I checked in after 10 pm, and the staff was very friendly and accommodating. This would be a good stop if you are traveling through and want a clean, comfortable place to sleep.

Was this review helpful? Yes 1
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Carolyn O Thank you for taking the time to leave us a review. We value all feedback from our guests. I am delighted to hear you enjoyed your stay with us at the Holiday Inn Express, Ottawa, IL. I will be forwarding this on to my staff to show them their hard work and dedication is paying off. If you... More 

Chicago, Illinois
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 21, 2015

I have stayed at this property many times and have had a great guest experience with the exception of this stay. Hotel management has opted to mingle smokers and non-smokers on the same floor. The smell of smoke at this visit is overwhelming and uncomfortable. I did not realize that hotels still had smoking options in their rooms, and I... More 

Was this review helpful? Yes
ottawahiegm, Front Office Manager at Holiday Inn Express Ottawa, responded to this review

Dear Robin, Thank you for taking the time to give us a review. We appreciate all feedback from our guests. I want to apologize for the smoke smell you encountered at our property. We do have a floor that is completely non-smoking. We would love to give you an exceptional stay with us if you come back and stay with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

So, our tv didnt work. 3 out of six kids broke out in rashes from the pool and the room next to us flooded. How ever we werent there to watch tv, our kids have sensitive skin and it wasnt our room that flooded. The staff was amazing. Tried to fix our tv twice, and had us laughing the entire... More 

Was this review helpful? Yes
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

jackieg1982, I want to thank you for leaving such a positive review for us even with the inconveniences you experienced with the pool and your TV. Guest satisfaction is our top priority. I am happy to hear that Jason was able to accommodate your needs and the rest of the staff were just as polite. We would love to have... More 

Ottawa
1 review
5 of 5 stars Reviewed March 11, 2015

The room was nice, the bed was comfortable, the breakfast was delicious! We booked this hotel after we decided not to drive home after a night out with family. We always stay at Holiday Inn or Hampton Inn.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
ottawahiegm, Front Office Manager at Holiday Inn Express Ottawa, responded to this review

David H, Thank you for taking the time to leave us such a great review. We are happy that you enjoyed your stay. Our goal is for our guest to feel like family here. We look forward to seeing you back in the future. Thank you for choosing the Holiday Inn Express Ottawa, IL for your lodging accommodations. Kimberly R. More 

Crestwood, Illinois
1 review
5 of 5 stars Reviewed March 2, 2015

Julie went above and beyond the call of duty before and during our stay. She called us to notify us of a hotel change - who does that these days - most won't take the time. She also recommended a awesome restaurant in the area. The breakfast was great and the hotel is very clean; it was a wonderful experience!!!... More 

Was this review helpful? Yes
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

JudiG257, Thank you so much for the wonderful review and kind words of our employees. I will be sharing this fantastic review with all of our staff. I want to thank you for choosing the Holiday Inn Express in Ottawa, IL for your lodging accommodations. If you are ever back in the area we would love to have you stay... More 

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23 photos of this hotel

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