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Holiday Inn Express Ottawa

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120 W Stevenson Rd, Ottawa, IL 61350
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Holiday Inn Express Ottawa
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85 Reviews from our TripAdvisor Community

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Tokyo, Japan
Level Contributor
165 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 2 weeks ago

History: Built in 1995, renovated in 2004 Location: North side of Interstate 80/Ottawa interchange, with other commercialized areas (Sears, Hampton Inn, gas station, Taco Bell, etc.) Interior Decor: Old Holiday Inn Express furniture sets. Seems outdated. Exterior Apperance: 3 story ordinary mid-range motor hotel. Outside view from the room I stayed at (300): Parking lot, Sears outlet and Hampton Inn.... More 

Helpful?
Thank setotravel
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

setotravel, Thank you for taking the time to leave us a review. We appreciate feedback from our guests. I want to thank you for choosing the Holiday Inn Express Ottawa, IL for your lodging accommodations. If you are back in the area we would love to have you back. Sincerely, Kimberly R. General Manager More 

Winfield, Illinois
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 9, 2015

I love this hotel, the staff are amazing! They go over and above the call of duty and all look like they have a great time working together and working at this hotel! Rare to find that now days! We stayed there for one night while attending our Christmas party for Skydive Chicago. I will give the cons for the... More 

Helpful?
Thank Skimmer2065
Chicago, Illinois
Level Contributor
199 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed November 10, 2015

When I'm in Ottawa, Illinois, this is the only place I will stay. Shaunna and Julie are just the best. They will bend over backward to make sure that you have a pleasant stay. If something is wrong with your stay, just tell them and they will work to fix it. Breakfast selections are more than adequate. Only complaint is... More 

Helpful?
Thank jbrenz
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

jbrenz, Thank you for taking the time to to leave us a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We will be going... More 

Rock Falls, Illinois, United States
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 24, 2015 via mobile

My husband was asked to work for his employer at a different location then normal. We called straight to the hotel and did not book through the chains 800 number. We booked a king room with a pull out. The staff have been super helpful in making out stay comfortable. Our dog was even able to come with us because... More 

Helpful?
Thank Carissa W
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Carissa W, Thank you for taking the time to leave us such a great review. Your positive feedback serves as encouragement for our team. We are happy you enjoyed your time at our hotel. We hope your next visit is even better than your last. We enjoy it when our guests are able to travel with their fur babies. We... More 

Bartlett, Illinois
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 24, 2015 via mobile

We've attended the wine festival yearly, this is our second stay here. The hotel is in need of some updating but overall in good shape. The fridge in our room was noisy, and the elevator a bit scary. Our only disappointment was with the breakfast buffet. They seemed to be getting a bit thin hot food items. We slept in... More 

Helpful?
Thank Michael J
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Michael J, Thank you for taking the time to complete an online review regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We will be going through a complete renovation at the beginning of next year. Again, thank you for your time and valuable feedback. We... More 

Shorewood, Illinois
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed September 16, 2015

Convenient location near I-80. Ample parking spaces available. Comfortable bed and spacious room. It was nice to have a couch and coffee table, but it was nasty to find a toenail nearby on the floor, which made us lose our appetite as we ate in the room. Elevators seemed a bit old and were always really wet from guests who... More 

Helpful?
Thank MelissaWP
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

MelissaWP, Thank you for taking the time to leave us a review. First and foremost I want to apologize for the finding in your room and will be taking this up with housekeeping immediately. I am happy to hear overall you enjoyed your stay with us. We sincerely appreciate it and hope you will give us another chance to provide... More 

Otsego
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 11, 2015

Arrived at hotel and staff very friendly and accomodating. Staff made us feel very welcome. Hotel was very clean, quiet and comfortable. Good selection for the free breakfast in the morning. Price was reasonable. Would highly recommend for anyone.

Helpful?
Thank garbo63
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

garbo63, Thank you for taking the time to leave us such a great review. Your positive feedback serves as encouragement for our team. We are happy you enjoyed your time at our hotel. We hope your next visit is even better than your last and look forward to having you back. Sincerely, Kimberly R. General Manager More 

Toronto, Canada
1 review
5 of 5 stars Reviewed September 10, 2015

Visited Ottawa during month of August 2015 stayed in Hotel Holiday Inn Express. As the hotel is very close to the airport, commuting was quite easy. I had very warm welcome at the Front Desk who were very courteous and suggested me a good room which was very clean, spacious and comfortable. I was amazed to see the variety of... More 

Helpful?
Thank Rajiv D
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Rajiv D, Thank you for taking the time to leave us a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More 

West Des Moines, Iowa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 29, 2015

I tried to make reservation with the hotel but they transferred me to IHG reservations, the representative spoke too fast for me to understand while in a car (not driving). The room was a king with small refrigerator that would keep anyone awake. We turned it off for our stay. The bathroom was tub/shower and toilet. If you are a... More 

Helpful?
Thank Bpie_123
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

Bpie_123, Thank you for taking the time to complete an online review regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We will be going through a complete renovation by the end of the year. Again, thank you for your time and valuable feedback. We sincerely... More 

Concord
1 review
5 of 5 stars Reviewed August 24, 2015

I came to Ottawa to attend a wedding over the weekend, and I rented (3) rooms with my IHG points. This place was awesome. Easy to find with my TomTom, The rooms were very spacious and clean, The beds were comfortable. The staff was outstanding. Needless to say when we got back from the wedding late that evening, we decided... More 

Helpful?
Thank sallyt03301
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

sallyt03301, Thank you for taking the time to leave us a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

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