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All 6 Ottawa hotels

Holiday Inn Express Ottawa

2.5 of 5 Motel   |   120 W Stevenson Rd, Ottawa, IL 61350
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Holiday Inn Express Ottawa

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Ranked #4 of 6 hotels in Ottawa
A recent review
4 of 5 stars Reviewed January 19, 2014
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51 people have reviewed this hotel

Traveler rating
    22
    11
    9
    4
    5
See reviews for
9
9
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 19, 2014

Checked into Inn due to blowing snow and darkness expecting the worse but was pleasantly surprised. Very clean room, very quiet, nice TV excellent breakfast. Very convent to Interstate, gas, Subway and local bar and grill.

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Midwest, United States
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 30, 2013

My wife and I needed a place to crash for the night on the way to see relatives for the holiday. This seemed like it would work; I had enough points for a free night, it was right off the interstate, and we generally like HIX hotels. I popped out my Android phone, fired up the app, and booked it... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear nitw63, Thank you for taking the time to provide feedback on your stay. It is unfortunate the cleanliness of the accommodations and billing prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared... More

Chicago, Illinois
Contributor
19 reviews 19 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 4, 2013

I got a king room with whirlpool. Nice room, very clean. The whirlpool in the bathroom needs re-caulking. The tv guide that they have in the room needs to be copied so it's a little easier to read. The room came with a fridge and microwave which is always nice. The bed and pillows were very comfortable. I do have... More

Was this review helpful? Yes 1
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Thank you very much for taking the time to write a review about your stay. We work hard to ensure our hotel is well maintained and we try our hardest to provide comfortable, clean and friendly accommodations. Please accept our apology for any inconvenience these issues may have caused. We have taken note of the issues you experienced during your... More

2 reviews
5 of 5 stars Reviewed August 23, 2013 via mobile

We stopped at Holiday Inn Expess on a road trip without prior reservation. The front desk staff was more then accommodating. We could not have asked for a nicer room. The coffee was hot and available 24/7. Breakfast was satisfactory and the hostess superb.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 24, 2013 via mobile

Didn't realize it was a full 5 day non refundable deposit Wouldn't give the cheaper rate when called 10 days before reservation. if your plans change you're out $700. Also requested a first floor unit which they also could not provide. Will definitely not reserve in advanced with them again.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear Klondike2, Thank you for leaving us a feedback. We appreciate you taking the time to help us improve our guest services. There are types of reservations that comes with a cancellation fee and/or full pre-payment requirement. Acknowledgement of the restrictions is required in order to obtain your confirmation number. This provides you with the option of agreeing to or... More

Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 11, 2013

I liked the room...it was all in gold colored hues...but unfortunately, the longer I stayed in there, the more I smelled smoke. In addition, it was obvious that smoking and partying was going on all around us. I had traveled long that day, and I especially wanted to stay in Ottawa to go to the town square where Lincoln had... More

Was this review helpful? Yes 1
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Dear Lbca23, Thank you for taking the time to express your concerns regarding your recent stay with us. Please accept my sincere apology for the noise and smell of smoke you experienced in your room. I regret we fell short in providing great service during your stay. We take our guest comments very seriously and always strive to provide comfortable... More

chicago, Il
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 3, 2013

We stayed at this hotel because of the proximity to the 5k we were doing that weekend. I can understand the lack of enthusiasm the hotel felt with hundreds of very muddy guests spending the weekend there, but that is not an excuse for poor service. We never received a "hello" when we walked in, a "good morning" or even... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear dn9999, Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. Please accept my sincere apology for the shortcomings you experienced and we regret we fell short in rendering great service during your stay. We take all comments into consideration and welcome any opportunity to improve. If there is anything you... More

Northbrook, Illinois
1 review
1 of 5 stars Reviewed April 23, 2013

You don't get what is promised.. The room had no shampoo. Hair in the tub and towels look dirty maybe the room was not cleaned the the mattress was horrible on both beds. The ac didn't work all night and when I told the desk agent she didn't even say sorry! The breakfast severed ham it was hard as a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear Mayleen L, Thank you for your feedback and for choosing our hotel. We are sincerely sorry for the issues you had with the room condition and with breakfast. All of our reviews are evaluated by management, and your review is no exception. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We... More

Barrie, Canada
Top Contributor
164 reviews 164 reviews
61 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 21, 2013 via mobile

I've been staying here for about a decade and it hasn't changed. Fairly clean but nothing exceptional. Needs new carpets but I can tell they're cleaned regularly. I've stayed in a couple high end hotels lately that have laminate flooring. It's much cleaner, durable and fewer allergens. Perhaps the management should consider this.

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IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear ramblingsalesman, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, We’re sorry we fell below your expectation regarding the carpet condition. We will look into this point. We are confident the necessary adjustments will be made, in order to... More

Chicago, Illinois
Top Contributor
120 reviews 120 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 8, 2012

Was out in Ottawa for an overnight and stayed at the Holiday Inn Express. Loved the location since it was close to so many things. Farm & Fleet across the street and a Walmart just down the road. Had no issues with the hotel and my room was very nice, spacious, and comfortable. Staff was very friendly and welcoming. The... More

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Additional Information about Holiday Inn Express Ottawa

Also Known As:
Holiday Inn Express Ottawa Hotel
Holiday Inn Express Ottawa Hotel Ottawa
Holiday Inn Ottawa
Ottawa Holiday Inn
Address: 120 W Stevenson Rd, Ottawa, IL 61350
Phone Number:
Location: United States > Illinois > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Ottawa 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express® Ottawa hotel, located in the heart of Ottawa, Illinois. Our hotel's property is minutes from the Fox River, Illinois River and Starved Rock State Park.If you're looking for hotels in Ottawa, Illinois surrounded by attractions like the Appellate Court Building, search no further. Outdoor enthusiasts spend their days exploring Starved Rock State Park, while daredevils venture to Skydive Chicago. History buffs love touring downtown Ottawa's architecture, as well as Washington Square where the Lincoln-Douglas debates were held in 1858.Did you know we're a great destination for business travelers? Our hotel's not only near Starved Rock State Park, it's also near Clover Technology Group, Exelon, GE, Petsmart Distribution Center, Kohl's Distribution Center, Pilkington and Tyson Fresh Meats. The 24-hour business center with fax and copy services makes it easy to prepare for your meeting in the 720-sq-ft event facility.Whether business or pleasure brings you to Ottawa, Illinois, our hotel's free high-speed Internet access keeps you connected. Every morning enjoy a hot cup of 100% Arabica coffee from the complimentary, hot Express Start Breakfast Bar. The fitness center allows you to keep up your workout routine, and afterward, unwind in the indoor pool and whirlpool. ... more   less 
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