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Holiday Inn Express Ottawa

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120 W Stevenson Rd, Ottawa, IL 61350
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Holiday Inn Express Ottawa
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Ranked #4 of 8 Hotels in Ottawa
A recent review
5 of 5 stars reviewed 2 weeks ago
David H Ottawa
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65 reviews from our community

Traveler rating
    28
    17
    11
    4
    5
See reviews for
14
14
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Ottawa
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was nice, the bed was comfortable, the breakfast was delicious! We booked this hotel after we decided not to drive home after a night out with family. We always stay at Holiday Inn or Hampton Inn.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
ottawahiegm, Front Office Manager at Holiday Inn Express Ottawa, responded to this review

David H, Thank you for taking the time to leave us such a great review. We are happy that you enjoyed your stay. Our goal is for our guest to feel like family here. We look forward to seeing you back in the future. Thank you for choosing the Holiday Inn Express Ottawa, IL for your lodging accommodations. Kimberly R. More 

Crestwood, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Julie went above and beyond the call of duty before and during our stay. She called us to notify us of a hotel change - who does that these days - most won't take the time. She also recommended a awesome restaurant in the area. The breakfast was great and the hotel is very clean; it was a wonderful experience!!!... More 

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Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

JudiG257, Thank you so much for the wonderful review and kind words of our employees. I will be sharing this fantastic review with all of our staff. I want to thank you for choosing the Holiday Inn Express in Ottawa, IL for your lodging accommodations. If you are ever back in the area we would love to have you stay... More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2014

stayed for Christmas with a 90 pound dog and two boys. The place was clean and friendly. the pool was heated and enjoyable to play in. hot tub was nice too. the breakfast was satisfying and everyone had enough to eat with a good variety. hot chocolate was a nice treat. plenty of wide open spaces to walk and play... More 

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Denver, Colorado
1 review
5 of 5 stars Reviewed December 23, 2014

As the former guest relations manager for the Holiday Inn & Suites in Durango, CO, I just wanted to say what an amazing experience staying at this hotel was. The front desk team is absolutely incredible and really helped me out after my car broke down on I-80. The front desk lead (whose name I forgot, maybe Savannah?) was just... More 

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Ambler, Pennsylvania
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2014

I enjoyed my stay here, and my room was clean and comfortable. The coffee and tea in the lobby was kept hot even at off-peak times. The front desk staff were courteous and helpful. Pool area was clean, and hottub worked well. The free local paper in the lobby was a nice alternative to the mediocre USA Today most hotels... More 

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Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Dear Phil C, Thank you for staying with us at the Holiday Inn Express Ottawa. It is our goal to provide great customer and freindly service. We are happy that you enjoyed your stay in Ottawa and we look forward to seeing you again. Warm Regards, Debra C General Manager More 

Bowling Green, Kentucky
Top Contributor
452 reviews 452 reviews
27 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed September 20, 2014 via mobile

For some reason this hotel is OK, but seems smaller & somewhat cramped. It's clean & the workers do a great job. Since I'm a Holiday Inn "Member" & fan, I gave the Ottawa hotel another try, but prefer to stay at the next Holiday Inn, nearby, owned & operated by the same people. It's convenient to Ottawa !!!

Was this review helpful? Yes
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Thank you for your recent review. It is always a pleasure to welcome back our IHG Rewards guests! You are absolutely correct that there are newer, bigger Holiday Inn Express Hotels nearby, but you will always find our staff to be the best, guest focused, team in the Midwest. Thank you for your comments, we hope to be of service... More 

Buffalo, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2014

We were returning home to NY after a trip to Colorado to visit family. We had our 2 dogs with & my daughter had her cat and bearded dragon. The gal at the desk was awesome!! She was very friendly, helpful and personable. Room was clean, bed was comfortable and we all enjoyed the breakfast buffet in the morning! Will... More 

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2014

First time staying here. Good location, looked taken care of for the most part. Our room did have a very strong odor when we would open the door, too overwhelming like trying to cover up perhaps smoke smell or a pet smell. Could be fresher. What made the stay nice was the front desk clerk Nikki. She was very helpful... More 

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Chicago, Illinois, United States
Top Contributor
114 reviews 114 reviews
7 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed July 21, 2014

If you are a family, this place is for you. Pool, breakfast, great child policy, etc. I am not a family. I travel alone for business. I use the room to sleep. Not to blast the TV or other loud activities. During the week it is not so bad but on the weekends, it can be loud. Otherwise, the hotel... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear Enea S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

Northwestern Ohio
Top Contributor
141 reviews 141 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 27, 2014

Stopped here for a night on our way home from a trip to Iowa and didn't expect to enjoy it as much as we did. The facility is a bit dated, but the important things were all excellent! The staff was friendly and the bed was VERY comfortable, there was a mini fridge to store our beverages and leftover dessert... More 

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23 photos of this hotel

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