When we checked in, I was informed that there was only rooms available with two queen beds. When I said that we preferred a king bed, the front desk clerk said there was one room available but it was handicap accessible. We said that that would be fine and she informed us that if not, we could change rooms, stating... More

Have spoke at events at this hotel the last three years. The hotel has been upgraded and the meeting rooms are fantastic. My room was on the front of the hotel, however there was no disturbance from the street noise. Wish the breakfast buffet had a few more choices but was ok, no complaint.

Booked there to try this hotel; this hotel's mission is clearly outstanding customer service. Hotel was impeccably clean, frontdesk staff incredibly friendly and addressed all my questions and needs; this hotel is only 20-30 minutes west of downtown Chicago, and the major airports. Plenty of parking, and very convenient restaurant, opens late, great food and breakfast.

Whenever I need a place to stay in Chicago, I make my reservation here. Q has always been there for me when I call in the reservation. Q never complains when I have changes, or have to add a room at the last minute. The staff is always there to help out. They remember our names and always try to... More

This Holiday Inn is an older hotel that has been re-done, and quite nicely. My room was attractively decorated, spacious, and quiet, with large screen TV, coffee maker, fridge, microwave, iron & board, and hair dryer. Comfortable bed and side chairs. The sink is outside of the bathroom, which is handy if you are with a S.O. or a family.... More

Q at the front desk made a difficult day a bit brighter with her wonderful greeting and big smile. After hours of flight delays then a 1 1 /2 time fare (65 dollars to travel 18 miles) from the Chicago city taxi; it was very nice to walk in a be greet with warm and inviting attitude. The room was... More

This is the fifth week in a row that we have stayed at this location. Q and Erika have been very friendly and helpful from the first night. They remember our names and our room preferences. Due to the hours we are working some weeks we can’t get to the hotel to check in until late. Q told me to... More

I stay in hotels approximately 200 nights per year. I was disappointed by the attitude (perhaps the supervisor was having a bad day) of the front desk supervisor. Perhaps she was having a bad day but after a long day of travel, I always hope for more when checking into a hotel. The breakfast buffet which cost's approx. $15 each... More

I stay at this Holiday Inn every time I am near the area... I love the hotel, the atmosphere, the staff is amazing. I will never forget the first time I stayed and was greeted by Miss Qianna (also known as Q) at the front desk. I was having a terrible day up until that point, with a rough trip... More