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All 8 Oakbrook Terrace hotels

Hilton Chicago Oak Brook Suites

3.5 of 5 Hotel   |   10 Drury Lane, Oakbrook Terrace, IL 60181
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Denise H Davenport, United States
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506 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, United States
1 review
2 of 5 stars Reviewed 1 week ago

Housekeeping was always late and at times had to go out in the hallways to find someone to clean the room and provide clean towels. Sink was clogged. 4 out of 5 desk clerks were rude and condescending. Only good thing was the restaurant food and staff.

Review collected in partnership with Hilton Hotels & Resorts

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Stefan G, General Manager at Hilton Chicago Oak Brook Suites, responded to this review

Dear Penelope C, I am sorry that we did not provide better housekeeping service and hospitality at our front desk. Both of these are part of the basics you should be able to expect. I very much appreciate that you took the time to provide me with the feedback regarding your stay. I can assure you that we will take... More

Davenport, United States
1 review
5 of 5 stars Reviewed 1 week ago

I attended a class at this facility and it was great. They took good care that all that was needed and the food was great. The staff was very attentive. The rooms were clean and smelled fresh. Having a fridge and microwave in the rooms were good for an extended stay

Review collected in partnership with Hilton Hotels & Resorts

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Rockford, Michigan
Top Contributor
102 reviews 102 reviews
46 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for one night while I was in town on business. The rooms was very large with separate living area and bedroom. Room was very well maintained and very clean. Bathroom amenities were very nice. This hotel looked and felt like a Embassy Suites hotel. Staff very friendly. We actually went to the theater next... More

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Lutz, United States
1 review
5 of 5 stars Reviewed 1 week ago

A wonderful and beautiful place to stay. Close to train transportation and shopping. A shuttle bus is available to close by places .The food in the restaurant was terrific. The breakfast was very good with lots of choices. We were with a group and our breakfast was included.

Review collected in partnership with Hilton Hotels & Resorts

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Clinton, ms
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Late review... But enjoyed our stay. Rooms were very spacious, it kind of reminds me of a small apt. Sofa bed comfy along with beds. Located in a very nice area. Will be back to stay in the future when we are visiting family in Chicago.

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Aurora, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was very clean and the staff was very nice and helpful. Check out was at a reasonable time, not to early, the hotel is in a local area near stores and chopping mall. Plenty of parking, very quiet.

Review collected in partnership with Hilton Hotels & Resorts

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Avon, Ohio
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was very nice; clean, comfortable, close to highway, and reasonably priced for Chicago. The rooms are spacious and the beds were very comfortable. Overall it was very good and I would definitely recommend it if you are staying close to Oak Brook. The only minor annoyance was housekeeping came to my door at 7:30 in the morning. I... More

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Morton, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed at this Hilton for 2 nights on a business trip. The hotel was decent, but definitely not worth the money paid. The lack of complimentary breakfast was very disappointing. The room was average at best. One of the TVs in my room didn't get good reception. I ended up having to fix it myself and the other TV... More

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Stefan G, General Manager at Hilton Chicago Oak Brook Suites, responded to this review

Dear Adam S. Thank you very much for staying with us and for taking the time to provide feedback. I am very sorry that we did not provide you with functioning TV's and your bathroom had a "slight funky smell". There is no excuse for either one of these issues. Please rest assured that I will rectify these issues to... More

Ann Arbor, Michigan
2 reviews
3 of 5 stars Reviewed 4 weeks ago

We arrived from out of town and were able to check in two hours early without any problems. The room was average, very clean. We did not experience any noise issues. There is a large mall with many eateries on the next block, the hotel shuttle driver will drop you off there if you ask him/her. The route displayed on... More

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Stefan G, General Manager at Hilton Chicago Oak Brook Suites, responded to this review

Dear Carivo, Thank you very much for staying with us when attending the wedding next door at Drury Lane. Your kind feedback and great commentary on the directions on GPS are very informative. We are working with the various organizations providing this data to hopefully simplify the directions. Once again, thank you for taking time out of your day to... More

Coppell, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I was in Chicago for a business trip couple weeks ago. Originally booked @ the Garden Inn that's nearby, but when I checked in there, they told me because of their renovation, they would like to upgrade me to the Hilton Suite instead. Well, at first, I thought this would be great, on the 10th floor, a suite. When I... More

Was this review helpful? Yes
Stefan G, General Manager at Hilton Chicago Oak Brook Suites, responded to this review

Dear T_Rex_Toyota, First of all, thank you for staying with us and for taking time out reviewing our hotel. I very much appreciate your thoughtful feedback which allows us to continuously improve our product. I am happy to read that your check in and bed were to your satisfaction, but I am very disappointed to read that we did not... More

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Additional Information about Hilton Chicago Oak Brook Suites

Address: 10 Drury Lane, Oakbrook Terrace, IL 60181
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Chicago Oak Brook Suites 3.5*
Number of rooms: 211
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Also Known As:
Hilton Suites Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Hotel Oakbrook Terrace
Hilton Oakbrook Terrace
Oakbrook Terrace Hilton

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