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Comfort Suites Oakbrook Terrace

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17 W 445 Roosevelt Rd, Oakbrook Terrace, IL 60181
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1 room 1 guest
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Comfort Suites Oakbrook Terrace
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160 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Exmouth, United Kingdom
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First things first, get the cons out the way. The check-in staff were not the most educated on what they had to do to check us in.. charging my dad's card twice and being unable to tell us where the rooms were, getting the floors and directions wrong. Con #2: 3rd floor room was right by a broken air conditioning... More 

Was this review helpful? Yes
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on a weekend trip. The layout was very nice, one of the better ones ive seen. Two rooms separated with doors. Clean, very nice beds, parking looked a little tight but was fine. They offer there usual breakfast, nothing fancy but a good selection!

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ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Overthetop; Thank you so much for taking time to let us know how much you enjoyed your stay with us. We strive to provide superior customer service and I am please to hear we are hitting our mark. I will share your kind words with the rest of the staff. We hope you enjoyed the rest of your travels... More 

1 review
5 of 5 stars Reviewed 1 week ago

Great hotel in a wonderful location, just off 294 and 290. Only about a mile from Oakbrook shops. The King suite was amazing with TV in bedroom and door to living room. The bed and pillows were so comfortable. The free breakfast was great! It was a great value. I will recommend and continue to stay here.

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ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Delrice A; Thank you for taking time to share your experience at Comfort Suites Oakbrook Terrace, IL . We truly appreciate your kind words and are pleased you enjoyed your stay. We look forward to hosting your future hotel needs. Sincerely, Geri Mulso Assistant General Manager More 

Benton Harbor, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was great the King Suite has a door separating the bedroom from living room area...awesome and very comfortable sleep. Joe at the front desk was great and very informative about the area also. Enjoyment is a great word to use for this location as I travel a lot and I am a choice member. Great job here guys.... More 

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ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Ace J; We truly appreciate your kind words. Thank you for sharing your experience at Comfort Suites, Oakbrook Terrace with future travelers. I will share you compliments to Joe, you are kind to mention him specifically. We hope to see you on future travels. Sincerely, Geri Mulso Assistant General Manager More 

Toledo, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I travel to the area once a month. I would definitely recommend this Hotel! The prices are amazing, the service is great and the rooms are clean, spacious and comfortable! It is convenient to the interstate as well as great local eateries and shopping. Won't stay anywhere else!

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ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear lynne h; Thank you so much for your kinds words. We strive to provide each guest with exceptional customer service, I appreciate you letting us know we are achieving that goal repeatedly. We look forward to seeing you in the future. Sincerely Geri Mulso Assistant General Manager More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed in a king suite. Everything was very nice. The bed was so nice that I wrote an email to the manager asking for the mattress manufacturer to buy one for my house. We were on the 3rd floor and the hallway was very hot (probably over 100 degrees). The breakfast was very good. They have very little parking.... More 

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ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Scott; Thank you for taking time to share your experience with Comfort Suites. We appreciate you taking the time. We are pleased you enjoyed your stay and look forward to hosting your future hotel needs. Sincerely, Geri Mulso, Assistant General Manater More 

Morrisville, North Carolina
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I got this hotel from hotwire and it was simply the best value for my money. Rooms were large, well maintained with all required amenities. Check in Check out process was hassle free. Staff was helpful. Internet speed was good and breakfast had variety of items. Stayed here for 5 nights. Will definitely recommend for families.

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ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear RushikeshT; Thank you so much for your kind words. We are pleased you enjoyed your stay so much and look forward to hosting your lodging needs in the future. Sincerely, Geri Mulso Assistant General Manager More 

1 review
5 of 5 stars Reviewed 5 weeks ago

The hospitality with which our family reunion group was treated was second to none. We enjoyed every minute and the room layouts were perfect. This place was top notch and I will highly recommend it to others.

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ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear MitziC; We truly enjoyed hosting your reunion. Yours was one of the first reunions that I handled personally and you and your family were a pleasure to work with. We are very pleased everyone enjoyed themselves and each other. Thank you so much for taking time to share your experience with future potential travelers, I truly appreciate your kind... More 

1 review
3 of 5 stars Reviewed July 24, 2015

Right after we completed our check and we were presented our keys, we were informed that our room we booked online in June 2015 was temporary. The clerk not a Manager, who wouldn't be available until 10:00 am the next morning, inform us that we would have to vacate our room at 12 the next day. Someone specifically requested our... More 

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ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Mr. Moses; I apologize for the confusion with regard to your online reservation. As soon as we were aware of the situation we attempted to contact you via telephone. Unfortunately the number that was entered onlilne at the time of your booking was not accurate and we were unable to reach you. You too were repeatedly offered a discount... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 13, 2015

Where I was a big fan of the professional and friendly staff and amenities, regrettably the only thing keeping me from giving full marks is the fact the hotel has an aged look and is in need of a rehab or an update. I cannot speak for the rest of the rooms, but the one I stayed in had cosmetic... More 

Was this review helpful? Yes
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Johann T; Thank you so much for your kind words. I apologize for the condidtion of the towel and have spoken with my head housekeeper and they are inspecting the towels in circulation and removing any that are undesireable. Thank you for taking time to share your experience at Comfort Suites, Oakbrook Terrace. We look forward to hosting your... More 

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