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Hilton Chicago/Oak Lawn

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9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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Hilton Chicago\/Oak Lawn
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451 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Chicago/Oak Lawn
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Decatur, GA, United States
1 review
3 of 5 stars Reviewed November 19, 2014

Only 2 elevators, 1 broken, reduced to using the service elevator which was usually busy. There were long waits for the elevator. Cold water in men's washroom, slow drains in bath sinks, Poor food served at breakfast. Rather thin-walled. sounds from adjoining rooms were very loud. The television was slow to come on line, at times it didn't come on... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alfred M
cleveland, United States
2 reviews
3 of 5 stars Reviewed November 19, 2014

I feel the staff did the job they should have . The elevator and lady bugs were circumstances beyond their control. The food was quite pricy and not food that is usually at hotels on a daily basis. Tourists don't always have transportation to go other places ;so the food issue can become quite expensive. With the reconstruction going on... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Judy B
Indianapolis, United States
1 review
3 of 5 stars Reviewed November 19, 2014

It would not be fair to say this was a bad hotel, it just needs competition in the area. Front desk staff should tighten up their game. I was really surprised that one of their two primary elevators was out of commission for SIX DAYS!!! I was greeted by a family of lady bugs in my room and told they... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Keesha D
Milwaukee, United States
2 reviews
2 of 5 stars Reviewed November 17, 2014

Room was nice and spacious, but definitely not worth the price I paid for one night. Some of the problems I had: -Reserved a non-smoking room, but my room clearly smelled like cigarettes and had an ash tray. I called the front desk and I waited for 45' for them to "look into it" and call me back. They said... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alina L
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Alina, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Please know that... More 

Travelers are raving about these Oak Lawn hotels

Minneapolis, Minnesota
2 reviews
3 of 5 stars Reviewed November 14, 2014 via mobile

Cons; We are here for a Conference & there is only one working elevator. A tray is in the hallway with leftover food that's been sitting there since the previous nite. I notified the front desk 3 times & the clerk seemed to have called somebody, but tray is still there! (Roaches are in their future!) There are 2 computers... More 

Helpful?
Thank tia1482
Starkville, Mississippi
Level Contributor
203 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed November 13, 2014

We wanted to stay close to Midway but not have the headaches of airport noise, and this hotel filled the bill quite well. Hotel is definitely up to standard for a Hilton property - clean, very well maintained, and an excellent helpful staff. If you're an HHonors member, the Executive Lounge has an excellent variety for continental breakfast. I would... More 

Helpful?
Thank Traveler1959-123
1 review
5 of 5 stars Reviewed November 11, 2014

My husband & I visit Chicago often. Last year we stayed at some awful hotel central downtown, maybe hotel Chicago? With all the hustle and bustle down there we decided to stay further south yet still near the action. There's a cluster of hotels near Midway but we've never stayed at a Hilton before. The hotel was a bit further... More 

Helpful?
Thank Julie T
Chicago
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 10, 2014

The hotel staff all greeted us warmly as we walked in before arriving at the front desk. We loved the overnight luxury and accomodations. The room decor was excellent, quality furnishings, terry cloth robes, clean and neat. We loved the shower and soften water. The lobby was bright and cheerful with plants and seating making it inviting and comfortable.

Helpful?
Thank Willie M
Memphis, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 5, 2014

My recent stay at the Oak Lawn Hilton was okay. The room service was not good at all. The kitchen messed up a simple hamburger order. Also, the room had many lady bugs and flies. I've stayed there a number of times, this was the first time that I have ever experienced this. Maybe it will be better next time.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rosman R
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Rosman, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I regret that your visit did not meet the same high quality as your previous visits with us. Each spring and fall ladybugs migrate, and our hotel... More 

Raleigh, North Carolina
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed November 4, 2014

As you can see from my other reviews I usually stay at Hilton brand hotels. When staying at a Hilton you expect a certain level of quality and service. This has failed in all categories. Where to start... Arrived around 5pm. There were 5 people ahead of me and only 1 person at the front desk who clearly was overwhelmed... More 

Helpful?
1 Thank TravelForLife2000
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Travel For Life, Thank you for taking time out of your busy day to share your feedback. We pride ourselves on impeccable service, and your feedback is an invaluable tool for us to continue improving. Loyal Hilton Honors Members, such as you, offer particularly valuable insight into our property. We strive to exceed the expectations of every guest who stays... More 

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