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All 2 Oak Lawn hotels

Hilton Chicago/Oak Lawn

3.5 of 5 Hotel   |   9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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Ranked #1 of 2 Hotels in Oak Lawn
A recent review
4 of 5 stars Reviewed October 7, 2013
Janice0801 Cleveland, Ohio
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306 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Chicago/Oak Lawn
See the most recent reviews
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 7, 2013

My sister and I talk at least weekly but, due to weather challenges, hadn't seen each other in a year. We chose Homecoming Weekend to hang out, and tried to base ourselves halfway between her home (just South of the Cook/Will Counties border) and Downtown. When I fly, I generally come into Midway. This property is due South of the... More

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Janice, I am so pleased that you and your sister were able to get together! Mine live hundreds of miles away and I can appreciate how exceptionally special (and rare) a visit can be. It was our pleasure to be a home base for your reunion. I am glad that you enjoyed the hotel with our amenities like the complimentary... More

Toronto, Canada
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 6, 2013

I found the room a little over priced as there was no breakfast included, no in room fridge and my phone was not working. I was promised by Michael (front desk staff) my phone would be fixed by the maintenance manager the next day so I can receive in coming calls and it was not. The rooms are clean and... More

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Girly Girl, Thank you for taking the time to share your feedback with us regarding your most recent stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept my apologies that we did not take the opportunity to repair your guest room phone as we... More

Santa Monica, United States
1 review
5 of 5 stars Reviewed October 3, 2013

I highly recommend this hotel, it has a warm wonderful hospitality upon arrival, and throughout your stay. Easy checkin, beautiful rooms, with nice city views. The swimming pool is nice, with big fluffy towels. Room service was delicious, and well priced. The staff is extremely nice, from room service, to house keeping, and the bar service, good drinks. We'll be... More

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portoflio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Celia, Thank you very much for sharing your wonderful experience at our hotel. with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. All of the staff takes great pride in knowing that their hard work and dedication is making a difference... More

Saint Louis, Missouri
Top Contributor
75 reviews 75 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 2, 2013

I recently stayed at this Hilton. I am an extremely light sleeper and told them that when I made my reservation and again at check in. Both times I was assured I would have a quiet room. We checked in and had to leave for an event , so it was not until later in the evening when I returned... More

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Reeny, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize that we missed an opportunity to make you comfortable during your stay. We strive to exceed... More

Travelers are raving about these Oak Lawn hotels

Chicago, Illinois
Top Contributor
58 reviews 58 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 29, 2013

This is absolutely one of my all time worst hotels in the Chicago area. I have stayed in this hotel at least four times, each time hoping to have a better stay, it is a Hilton afterall, right? Wrong! Although this hotel boasts one of the only four star hotels in the area, it is really run like a "four... More

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Pannacotta, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria for each one of your stays. Please take an opportunity to... More

GARDEN GROVE, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

Stopped in Chicago for a family visit. Always try and stay at a Hilton brand hotel. Hilton brand cannot be beat. Good loccation. Free parking. Rooms are clean and quiet. What else can you ask for? good food.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Donald, I am pleased that you were able to join us for your family visit. We appreciate your loyalty to Hilton. Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. I am pleased that it met your expectations and the amenities such as complimentary parking enhanced your stay. We look forward... More

Marshfield, United States
2 reviews
5 of 5 stars Reviewed September 25, 2013

Thanks Hilton for having a cozy bed & surrounding while attending family wake & funeral. Travel from Wisconsin to Illinois with construction adds yet another layer of stress to a family trip for death of loved one. The Hilton helped us calm down with relaxing atmosphere in our room.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Christine, Thank you so much for sharing your kind review. Loss is a very difficult and personal experience, but it is also a universal feeling. I am pleased that our team was able to create a calm oasis while you were here. Please extend our warmest wishes to your family. We try to make everyone’s visit relaxing by providing the... More

Washington DC, District of Columbia
Top Contributor
115 reviews 115 reviews
35 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed September 25, 2013

I stayed here for Labor Day weekend while visiting family. I was able to get a decent rate using priceline. Hotel was ok. Check in was quick and staff was nice. Parking is free. The bathroom had a few mold spots on the ceiling other than that it was clean.

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Nikki, Thank you for taking the time to share your feedback with us. I am pleased that we were able to be your base while visiting your family. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We thank you for your candid feedback,... More

Coatesville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 24, 2013

Not a great hotel value. Room was reasonable but it lacked a refrigerator. The internet access was slow. The desk area was small and not very comfortable for work. The heater/AC was very noisy. The bed was comfortable, though. The hotel had a restaurant and bar, though I did not use them. Overall, it was an average room with an... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Robert, Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I regret that we failed to exceed your expectations during this stay. Please know that our team has addressed your concern... More

Crete, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2013

My Wife and I stayed here after our wedding and the following night. We ordered room service and the food was decent for lunch nothing to rave over, but the food service person was rude...if someone is ordering room service they are probably not in the mood to be hearing someone rude : ) I was a little disappointed with... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Jason, Congratulations! I am thrilled that you chose to share your special day with us. Thank you for sharing your feedback with us. I regret that we missed some opportunities to exceed your expectations during your visit. we will use your feedback as a training opportunity for our service team. Your willingness to share your thoughts with us is genuinely... More

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Additional Information about Hilton Chicago/Oak Lawn

Address: 9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
Phone Number:
Location: United States > Illinois > Oak Lawn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Chicago/Oak Lawn 3.5*
Number of rooms: 184
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Also Known As:
Hilton Oak Lawn Hotel Oak Lawn
Hilton Hotel Oak Lawn

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