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Hilton Chicago/Oak Lawn

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9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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Hilton Chicago/Oak Lawn
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Hilton Chicago/Oak Lawn
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396 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Chicago/Oak Lawn
See the most recent reviews
Montgomery, Alabama
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 28, 2014

An amazing 3-night stay for my family and myself for our reunion. We were all promptly and happily greeted upon entering the beautiful lobby. The staff was professional and courteous at every turn, taking care of everything from directions to our event areas to special requests. There were several events going on at the hotel during my stay, but everyone... More 

Was this review helpful? Yes 2
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Night Owl, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We were truly humbled by your gracious comments regarding our... More 

Commerce Twp., United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 27, 2014

This is an older hotel and as such it shows its age. Expect inconveniences such as loose bathroom fixtures, noisy air conditioners and soiled carpets. But it's conveniently located, the staff is friendly, most of the time, and the on-site eateries are good. Ok for the business traveler but wouldn't suggest it for families.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Theodore, Thank you for taking the time to share your feedback. Accept my sincerest apologies that the maintenance of the hotel was not up to the level that we expect. We have used your comments as a training opportunity to ensure that our teams are communicating properly with one another when items in guest rooms need to be addressed. I... More 

Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2014

I was extremely happy with this hotel. I liked the interior design of my room as it was very pleasing to the eye with modern, smooth sleek lines. My room was very spacious, clean and quiet. The attention to details was very obvious. I would reccommend this hotel to my friends. It was nice to have a bar to unwind... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Saundra, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Chicago... More 

Oakland, CA
Level Contributor
163 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 26, 2014

This is a nice, business hotel. You'll see from the pictures that it is a cylindrical building. It is big enough that you don't notice the pie slice shape of the room much. The major effect is that the wash room is a bit smaller than in some newer hotels. I had a two bed room. They had fitted the... More 

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

David, Thank you for leaving your detailed feedback for your fellow travelers. I am pleased that you found the hotel and amenities to be convenient during your business trip. Please know that we will use for feedback about the fitness center during future refreshes. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager -... More 

Zionsville, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 23, 2014

Since this hotel is in somewhat of a remote location away from the city but close to Midway, my expectations were fairly low. The room on the 11th floor was clean and updated. We ended up having to add an additional night and the front desk was very helpful in accommodating us. The executive lounge was spacious and provided a... More 

Was this review helpful? Yes 2
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

JHR, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. I am pleased that you enjoyed the hotel. We will use the feedback you provided as an opportunity to continue improving. We hope to have a chance to welcome you back again soon. Enjoy... More 

Chico, California, United States
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

First night staff was polite. Second day not so nice. Starbucks girl in lobby is awesome. There were dirty dishes in the hall that were there for two days before being picked up. There was a refrigerator in my room so I went after work to get some items at the local store. When I returned later that day the... More 

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Kevin, Thank you for taking the time to share your feedback, we use it as an opportunity to improve. I regret that you experienced some inconsistency throughout your stay. Please know that we have executed some training to ensure that this does not happen again. Please contact me directly if I can offer any assistance with upcoming travel plans. We... More 

Marietta, Georgia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 21, 2014

We have stayed at this hotel many times and it is generally a good value and a great location. This time, unfortunately, nothing seemed to go right from the beginning. Our rooms were not ready upon arrival, the front desk checked w/ housekeeping and told us they would be ready in 45 minutes so we headed out to get a... More 

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Merry Banker, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. We take your comments seriously and use them as an opportunity to improve. Although I am pleased that amenities such as the hotel shuttle were very helpful I regret that we missed many other... More 

Travelers are raving about these Oak Lawn hotels

Visalia, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2014

I joined my wife for a business seminar hosted at the Hilton 5/31-6/1. Upon arriving, the staff was professional and friendly. The original room was nice and had a great view of the surrounding area. However, my wife and I woke up the next day and discovered we had bed bugs. Upon notifying the hotel staff, they were apologetic and... More 

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Tim, Thank you so much for your kind words about our hotel service team. I am so pleased that they had a positive impact on your visit. We take hotel hygiene and cleanliness very seriously. As a result, Hilton has established very strict standards for cleanliness for all of their hotels, including pest control. In the unusual event we are... More 

Grass Lake, United States
1 review
5 of 5 stars Reviewed July 16, 2014

Hotel was extremely clean, and the staff was very pleasant. During our stay our remote broke, the repairman was at our room within 10 minutes.Check in and check out was quick. Even though the hotel was full, the rooms at night were quiet. Our second stay here and I'm sure we will be back

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Kara, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Thank you for taking the time to share your positive comments with us and your fellow travelers. We can’t... More 

Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed here a couple nights for business and it was an enjoyable stay. The rooms are nice, the bed was comfy and the shower was hot. The executive lounge was nice and had some good snacks. The only weird thing is that the hotel is almost circular in shape, so I probably walked around the thing 3 times before I... More 

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Cody, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We do have signage just off of the elevator to help guide you down the shortest rout to your guest room, we will... More 

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