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All 2 Oak Lawn hotels

Hilton Chicago/Oak Lawn

3.5 of 5 Hotel   |   9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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64%
Ranked #1 of 2 hotels in Oak Lawn
A recent review
5 of 5 stars reviewed 3 weeks ago
partyvice tx
  • Reviews (264)
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264 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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There are newer reviews for Hilton Chicago/Oak Lawn
See the most recent reviews
San Antonio, Texas United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Be careful taking the shuttle, there are 2 Hilton's on Cicero and you can end up at the wrong one, of course they are not affiliated and won't take any responsibility so it cost me $18 in cab fees to get from one to the other. Okay-fine, get to my room and it smells like cigarettes, not sure if it... More

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Eoneillaz, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. Please accept my sincere apologies that your rooms were not prepared as they should have been. I regret that our team did not seem more responsive to your account of the odor in your first... More

tx
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

did training there in mid may very nice place on cicero ave and very nice rooms. great location and nice staff. hooters is down the street so i was set..i had a great time there from start to finish. plus its chicago and great food is very near try giordanos deep dish pizza very good stuff.

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Party Vice, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Chicago/ Oak Lawn edailey@greenwoodhospitality.com... More

Florida, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

PROS: The location was ideal for everywhere I had to go for business and chose to go for leisure. Parking was free and never a problem. The hotel staff is very professional, friendly and, accommodating. CONS: The lobby floor is uneven so you will trip when entering and leaving the elevator if you're not careful. The fitness center is okay... More

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Darryl, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. I appreciate your kind words about the hotel staff. We will use your comments about the room to make improvements in the future. Please know that refrigerators are... More

EVERGREEN PARK
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a wedding and the staff was great, very personable and accommodating. As part of the wedding party they allowed us a late check out so we stay in the room until it was time to leave for church (there was a huge convention there that weekend and they were completely full). They also were able to get... More

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

GGk989, I am so pleased that you were able to join us for the recent wedding. Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. I am so pleased that the location of the... More

Clarksville, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Very friendly front desk staff, Michael was especially professional and helpful and truly went out of his way to deliver on the Hilton promise. However, the restaurant closes at 10 PM so plan on arriving early or your only option for food is delivery which is not highly desired.

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Margaret, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We will be sure to recognize Michael for the positive impact on your stay. We look forward to welcoming... More

United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The double bed room I stayed in was very small including the bathroom. The sheets had a red stains which goes to show housekeeping does not care so much. No frig available in room. For the price I will stay somewhere else....very disappointing!

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Yulanea, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry that your room was not prepared to the high level that we expect. Please know that we will... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What a nightmare. Aside from the front desk people being absolutely clueless, I was charged for things I never purchased. I used my debit card ONCE to buy two bottles of water, and then lo and behold I'm being charged for others things I never purchased. How is this close to being ok? I understand people make mistakes, but I... More

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OakLawn1, General Manager at Hilton Chicago/Oak Lawn, responded to this review

Dear sweetmagnolia1717, Thank you for bringing to our attention the incorrect charges that were applied to your guestroom. We apologize for the aggravation and inconvenience this caused you and we have adjusted the incorrect charges off of your room account. Please know this is not our usual style of operation. As a result of this error, we have reviewed our... More

Travelers are raving about these Oak Lawn hotels

Pharr, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2014

GREAT service!! Would definietly stay again!! Conference rooms are spacious and equipt to easily accomodate a room full of 90 people with 70 laptops running online at the same time! A delicious buffet style lunch was prepared for all of us in the room adjacent to ours!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Cyn City, I am pleased that you were able to join us for the conference. On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge... More

CHicago, United States
1 review
4 of 5 stars Reviewed May 15, 2014

The rooms were nice on executive floors, very spaceous and cozy. Great amenities, and the executive lounge was a great plus. Besides water coming through the closed window and the unstable internet service. I had a great time would stay again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Alfred, Thank you for choosing us as your hotel during your last visit. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. Please accept my sincere apologies that we missed some opportunities to provide you with... More

Centreville, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 14, 2014

Executive floor rooms are nice. Lounge at the 12th floor nice and huge. But not the same food served everyday. Pastries were in the first day but no pastry in the second day. Facilities are nice. Shuttle also serves the CTA metro at the Midway airport. Staffs are sometime helpful. Not very friendly.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

KSalah, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and your feedback is invaluable to improving. I am pleased that you found the hotel amenities such as the complimentary airport shuttle enhanced your visit. Please accept my apologies that we missed some opportunities to ensure... More

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Additional Information about Hilton Chicago/Oak Lawn

Address: 9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
Phone Number:
Location: United States > Illinois > Oak Lawn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Chicago/Oak Lawn 3.5*
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Also Known As:
Hilton Oak Lawn Hotel Oak Lawn
Hilton Hotel Oak Lawn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Our Midway Airport hotel is perfect for business and leisure travelers. Our Hilton Chicago/Oak Lawn offers complimentary airport shuttle with house phone at baggage claim. All guests can take advantage of our complimentary WiFi, and access to our indoor swimming pool and fitness center. Just 4 miles South of Midway Airport and Orange Line train to downtown Chicago. 3 blocks to Chicago Metra Commuter Rail Train. Easy walking distance to area shopping, dining and entertainment. ... more   less 
Number of rooms
184

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