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Hilton Chicago/Oak Lawn

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9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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Hilton Chicago/Oak Lawn
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Hilton Chicago/Oak Lawn
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370 reviews from our community

Traveler rating
    116
    113
    79
    32
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Logan, Ohio
Top Contributor
56 reviews 56 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment we pulled up to this hotel till the last suitcase was back in our car the staff at the Hilton Chicago/Oak Lawn made us feel like the most important guests in the hotel. They understand what handicap accessible means and do not just meet ADA minimum requirements. They apply common sense with a real commitment to accommodating... More 

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Pine Bluff, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

I frequently stay at this hotel because of its convenient location. On this trip we were told that the hotel shuttle would be available to pick us up at Midway Airport however when we called we were told that we had to wait an hour before the shuttle could pick us up. They did not give us a plausible reason... More 

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Lorenzo, Thank you for your loyalty to the hotel. We are pleased that your positive experiences have kept you coming back. I regret that we missed the mark on your most recent trip. Please contact me directly so I can follow up on your experiences. We hope to regain your trust during your next visit. Enjoy today! Emily P Dailey... More 

Chesterfield, Missouri
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I can not say enough how wonderful the bed was. The sheets, pillows and the bed were the best. I really enjoyed our room. Great travel samples for our convenience. The towels were fluffy and soft. The view was perfect with the view of the downtown area. This hotel is always a favorite of mine.

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Blue Eyez, Thank you for choosing us as your hotel during your last visit. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. The Chicago skyline is quite breathtaking from our location! Your willingness to share... More 

Decatur, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was great. I arrived very early and they went way beyond to get me in the room as soon as possible. The dining was 4 stars. Every question I had was answered quickly. The room was clean, and the bed was very comfortable. I would recommend this to any traveler.

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Regina, On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and we will be sure to recognize the hotel team and our team in Whitney's for the positive impact they had on... More 

Hemet,CA
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I need a place with free parking and a reasonable price and this fits the bill. Staff is very friendly. Restaurant/bar is good with a large menu. The train does not keep me awake. I have no complaints.

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Robin H, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again. Enjoy today! Emily... More 

Dallas, Texas
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is a nice enough hotel if you don't mind the train tracks and crossing that is almost IN the hotel. I will NEVER stay here again! It appears to be a nicely converted 1970s Holiday Inn. Everything else is ok but for the complete lack of sleep caused by , road, train and ambulances.....DO NOT STAY HERE!

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Corpilot, Thank you for taking the time to share your feedback with us regarding your most recent stay. We strive to exceed the expectations of each guest that stays with up and, in your case, we failed to meet this criteria. We understand the unique needs of our guests with sleep environment, we hope to have a chance to regain... More 

Travelers are raving about these Oak Lawn hotels

1 review
3 of 5 stars Reviewed 3 weeks ago

Its all about the location at this hotel, if you need to be in this part of the southwest suburbs. Otherwise average to poor at best. Workout facility lacking any real type equipment. Towels were dirty and water temperature fluctuates wildly.

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

James, Thank you for taking the time to share your feedback with us regarding your most recent stay. We strive to exceed the expectations of each guest that stays with up and, in your case, we failed to meet this criteria. Your willingness to share your thoughts with us is genuinely appreciated. We will use your comments to continue making... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this property several times, and have always been very satisfied until this stay. For some reason, they chose to take Fox News off of their channel line up. It is the only 24 hour news channel that is not in their channel line up. Now this may seem silly, but I am upset and this really... More 

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OakLawn1, General Manager at Hilton Chicago/Oak Lawn, responded to this review

Dear Corpilot, My sincere apology for the incorrect response you received from staff when you expressed concern that one of your favorite channels was no longer available. The Fox 24 hour news channels indeed part of our TV line up (channel #46). The channel was accidentally turned off by our TV provider during work to upgrade to HD a few... More 

El Paso, Texas
Top Contributor
55 reviews 55 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was nice, clean, and surprisingly spacious. The hotel is well maintained as you can see that this hotel was likely the top notch hotel in Chicago 50 years ago. The downside to this hotel is the location. Being near Midway airport the area is not somewhere you really want to be wandering on foot once the sun goes... More 

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Manfred Bradford, Thank you for taking the time to share your feedback with us regarding your most recent stay. We are pleased that you found the hotel spacious and clean and that you were able to enjoy Whitney's 95th Street Bar and Grill. While we are not a downtown location, we are a short drive away and are close to... More 

Chicago
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property was wonderful. The hotel looks as if it were recently redone. The decoration is nice, it is very clean, the rooms are nicely laid out and the fitness center is great. As an added bonus, the hotel restaurant is very, very good. The staff was also very nice at the front desk and in the executive lounge.

Was this review helpful? Yes
Emily D, americanaatoscana at Hilton Chicago/Oak Lawn, responded to this review

americanaatoscana, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Thank you for taking the time to share your positive comments with us and your fellow travelers. We can... More 

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