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Hilton Chicago/Oak Lawn

3.5 of 5 9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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Hilton Chicago/Oak Lawn
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Hilton Chicago/Oak Lawn
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335 reviews from our community

Traveler rating
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    30
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Top Contributor
51 reviews 51 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I came to Oak Lawn at the recommendation of a family member and was not disappointed. Room was on the 8th floor and it was HUGH! Two comfortable double beds-good size closet-nice drawer space for clothes. Only thing missing was a refrigerator-there seemed to be plenty of room on the dresser. The beds were standard double size with 4 large... More 

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Senior Contributor
24 reviews 24 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I came up to Oak Lawn to visit and stayed at the Hilton there for one evening. The executive King room was average to below average for Hilton properties. The room was clean but a bit small. The best part is that the Executive King come with breakfast in the Executive Lounge on the 12th floor. The food consisted of... More 

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Team Dawson, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and your feedback helps us to improve. I am pleased that you found the executive king room to be of great value during your visit and that you will join us again when you visit... More 

Madaba, Jordan
1 review
3 of 5 stars Reviewed 2 weeks ago

the hotel is overrated..no hand soup in room, no slippers, no fridge or minibar...old elevators. i requested hand soup and they brought me hand lotion. the bathtub was clogged and the water was warm not hot

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Shadi, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to... More 

Chicago, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Tried booking a block of rooms with a suite for the bride and groom. It was a disaster. Rooms had trouble checking in, and the hotel didn't have a room prepared for the bride and groom on their wedding night. They didn't have a copy of the contract, refused any help, and just had no sense of decency.

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

David, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience and revel in the opportunity to share these memorable days with our brides and grooms. Please contact me directly so I can follow up on your concerns, our Director of Sales will use your feedback... More 

Baltimore
Top Contributor
87 reviews 87 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 26, 2014

I don't know where to start with my disappointments with this hotel. If you read my posts, you will see that I have stayed at this hotel several times in the past. First, if you are a Hilton Honors customer, don't stay here during the holidays. The hotel closes the executive lounge which means you don't get to take advantage... More 

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

MJR3 Baltimore, We appreciate your loyalty to Hilton and your repeated trip to visit us. I would appreciate an opportunity to follow up with you in more depth about this most recent visit. We are making improvements throughout the hotel to improve your experience and welcome your additional guidance. Please contact me directly. We look forward to a chance to... More 

1 review
5 of 5 stars Reviewed December 10, 2014

You can't go wrong with the Hilton brand. The staff was outstanding. From the young lady at the desk to to young lady in the executive lounge. The waitress we had for breakfast went out her way to help . What a great staff

Review collected in partnership with Hilton Hotels & Resorts

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Chicago, Illinois, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 9, 2014

My wife and I visited this hotel as a possible site to host a family reunion in 2016. We met with the sales and catering manager, Gabrielle, who was friendly but did nothing to make us feel this hotel wanted our potential business. Prior to visiting this hotel we visited a number of hotels up the road. What a difference... More 

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Keith, Thank you for taking the time to share your feedback with us regarding the experience you had with our sales team. Our sales team undergoes refresh trainings and has frequent meetings to make improvements and your comments will help to guide us. We hope to have a chance to regain your trust and business in the future. We wish... More 

Chicago, United States
1 review
4 of 5 stars Reviewed December 9, 2014

Centrally located for a Christmas party in the area, saved us time and the drive home! Hotel was clean, and staff were friendly. Breakfast was great the next morning also. Elevators were not in good working order. We had to use the freight elevator but it worked out OK.

Review collected in partnership with Hilton Hotels & Resorts

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Illinois
Top Contributor
65 reviews 65 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 2, 2014

I stayed here for an event. We arrived on time yet had to wait for the room to be ready. The website advertised a hottub but it had been removed. The room we had was one of the handicapped rooms-the bathroom was larger but the space was taken out of room space. Wi-fi is slow.

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Winchester, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 2, 2014

The hotel staff at the Hilton in Oak Lawn are very friendly and helpful. The rooms are nice enough, but the hot water turns from scalding to freezing with no warning pretty frequently. That is insanely frustrating and has happened to me on multiple occasions. The elevators take forever. The bar area is comfortable and the bartender (Joe) is pretty... More 

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Additional Information about Hilton Chicago/Oak Lawn

Address: 9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
Phone Number:
Location: United States > Illinois > Oak Lawn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Chicago/Oak Lawn 3.5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Hilton Oak Lawn Hotel Oak Lawn
Hilton Hotel Oak Lawn

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