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Hilton Chicago/Oak Lawn

3.5 of 5 9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
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Hilton Chicago/Oak Lawn
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Hilton Chicago/Oak Lawn
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330 reviews from our community

Traveler rating
    100
    104
    68
    30
    28
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87
44
28
130
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

You can't go wrong with the Hilton brand. The staff was outstanding. From the young lady at the desk to to young lady in the executive lounge. The waitress we had for breakfast went out her way to help . What a great staff

Review collected in partnership with Hilton Hotels & Resorts

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Chicago, Illinois, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I visited this hotel as a possible site to host a family reunion in 2016. We met with the sales and catering manager, Gabrielle, who was friendly but did nothing to make us feel this hotel wanted our potential business. Prior to visiting this hotel we visited a number of hotels up the road. What a difference... More 

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Travelers are raving about these Oak Lawn hotels

Chicago, United States
1 review
4 of 5 stars Reviewed 1 week ago

Centrally located for a Christmas party in the area, saved us time and the drive home! Hotel was clean, and staff were friendly. Breakfast was great the next morning also. Elevators were not in good working order. We had to use the freight elevator but it worked out OK.

Review collected in partnership with Hilton Hotels & Resorts

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Illinois
Top Contributor
65 reviews 65 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for an event. We arrived on time yet had to wait for the room to be ready. The website advertised a hottub but it had been removed. The room we had was one of the handicapped rooms-the bathroom was larger but the space was taken out of room space. Wi-fi is slow.

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Winchester, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel staff at the Hilton in Oak Lawn are very friendly and helpful. The rooms are nice enough, but the hot water turns from scalding to freezing with no warning pretty frequently. That is insanely frustrating and has happened to me on multiple occasions. The elevators take forever. The bar area is comfortable and the bartender (Joe) is pretty... More 

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Elgin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I needed to find a room at the last minute on a holiday. The room rate was very reasonable and I was able to book the room at the last minute with ease. When I arrived, the staff was very welcoming and helpful. I was extremely tired and they were so helpful in getting me checked in quickly. The quality... More 

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Chicago, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Mostly good experience. With only two elevators it was inconvenient for one of them to be out of order for the whole time I was at the hotel. Other than that everything else was great. I called to confirm room amenities. One question was about whether the room had an iron and ironing board and was told they did not... More 

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Los Angeles, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

This place is a dumb. Do not stay here if at all possible. It smelled. The elevators did not work. The staff was rude and arrogant. You would be better sleeping in your car rather than staying in this palce.

Review collected in partnership with Hilton Hotels & Resorts

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Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Mark, We truly value your input and very much rely on you to help us improve. Your willingness to share your thoughts with us is genuinely appreciated. Please contact me directly so I have a chance to follow up with your concerns. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Chicago/ Oak Lawn edailey@greenwoodhospitality.com 720-310-2029 x17 More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Upon arrival the staff was friendly, The was some confusion, not with me but with another guest, and your staff handled it well. They were helpful when time to pay and split three ways, Although we were short an elevator, guest were patient, Things like that Happed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Chicago, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

What a terrible stay at this hotel. Only 1 Elevator worked had been down 2 weeks prior to my stay and still was down when departed. Food was not good as well under cooked one time and over cooked the next. Was given a price for exec. floor and was not told exec. lounge was closed on weekends not to... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Chicago/Oak Lawn, responded to this review

Anthony, Thank you for taking the time to share your feedback with us regarding your most recent visit. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the issues you had during your stay. I am disappointed that our team was not as communicative about your reservation... More 

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Additional Information about Hilton Chicago/Oak Lawn

Address: 9333 South Cicero Avenue, (Cicero Avenue at 95th Street), Oak Lawn, IL 60453
Phone Number:
Location: United States > Illinois > Oak Lawn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Chicago/Oak Lawn 3.5*
Number of rooms: 184
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Also Known As:
Hilton Oak Lawn Hotel Oak Lawn
Hilton Hotel Oak Lawn

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