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Hilton Chicago/Oak Brook Hills Resort & Conference Center

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GreenLeadersSilver level
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3500 Midwest Road, Oak Brook, IL 60523 (Formerly Oak Brook Hills Resort)
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Hilton Chicago/Oak Brook Hills Resort & Conference Center
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Hilton Chicago/Oak Brook Hills Resort & Conference Center
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185 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Oak Brook, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I am diamond member and i stay in Hilton hotels a lot globally. This is one of the poorly maintained Hiltons 1) When we call front desk, nobody picks up. They are short staffed. Eventually I had to go downstairs to get help 2) I was given a corner room and there is no hot water in the bathroom. This... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for taking the time to share your observations about your recent stay at our hotel. As a Diamond HHonors member, you are among our most valued guests. We very much appreciate your feedback and we are truly sorry that you were inconvenienced as a result of the sudden drop in water pressure provided by the city, causing a... More 

Champaign, Illinois, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had a wedding at that the Hotel, we need 3 rooms for the weekend made well in advance we were give the wrong rooms, the hotel shuttle service dropped my guest at the wrong hotel for starters than one of the three elevators in the build were out of service and down the entire weekend. We are Gold members... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

We appreciate your review, though it appears to be a commenting on your recent stay at a Marriott property, and not the Hilton Chicago/Oak Brook Hills Resort & Conference Center. That said, hopefully we will have an opportunity to welcome you to our resort in the future. We will gladly match rewards points if you sign up for Hiltons HHonors... More 

Chicago, Illinois
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice resort at an older property. Decent room with great view of the golf course. Smaller bathroom with a great soaking tub. Hotel Aesthetics & Details At A Glance: Customer Service: 2.75/5 There is much room for improvement with customer service. My first negative experience had to do with a guest who had a dog in their room and left... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are terribly sorry about the guest services issues you encountered during your visit. Whenever a business relies so greatly on many individuals to perform at high levels, there are bound to be rare occasions when these... More 

POWERSITE
1 review
4 of 5 stars Reviewed 1 week ago

I drive 10 hours every other year for a conference at Hilton Oak Brook. It's a very comfortable and relaxing place with excellent service. They are transitioning from Marriott to Hilton and will be even better. Look forward to the next stay there.

Review collected in partnership with this hotel

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

We wish to extend our sincere thanks for recognizing our team's excellent service during your last visit to the Hilton Chicago/Oak Brook Hills Resort & Conference Center. While the official transition to Hilton has been completed, we are working diligently on further improving upon our amenities and services. This summer, we are unveiling our new Golf Performance Center with state-of-the-art... More 

Saint Louis, Missouri
2 reviews
3 of 5 stars Reviewed 1 week ago

The bar staff is the very best. Great customer service and wonderful drink offerings. Rooms small, bed not vacuumed under, and not at all sound-proof. Exposed outlet, stained carpet, and tiny bathroom. The staff made up for the rooms. Bed actually was standard Hilton and very nice and comfortable.

Review collected in partnership with this hotel

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for your kind words about our wonderful staff. We truly appreciate the gesture! As you rightly suggest, our resort is due for a major refresh...and you will be happy to know that we have begun the process. To that end, model guest rooms are being installed this summer, and all accommodations as well as our lobby, lounge, restaurant... More 

new york city, United States
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful golf course and grounds. Must communicate with hotel for best transportation from airport to hotel otherwise cost can be excessive. Hotel is clean, very pleasant. Staff is courteous and accommodating. Mattress's should be upgraded for better sleep comfort.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

We appreciate your recognizing our courteous and accommodating staff. While we are setting the stage for the re-imagination of our property this coming winter (including a complete renovation of all guest rooms and suites), it truly is important to provide excellent customer service and display a true sense of hospitality. We are in a highly competitive business, where this is... More 

Cleveland, Ohio, United States
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed over a weekend and really enjoyed our stay. The staff was pleasant and hotel and rooms were very clean. We did not eat there, but the bar is nice and the drinks well made. The course on the property, Willowcrest, is challenging and in beautiful shape. It is not for a beginner. Difficult long par 3's with lots... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

A proud winner of numerous regional and national awards and accolades, Willow Crest Golf Club is truly a delightful and natural setting for a challenging round of golf featuring gently rolling bent grass fairways, well-bunkered greens and numerous water challenges. The Certified Audubon Cooperative Sanctuary, preserving and enhancing wildlife habitat and protecting natural resources, provides a perfect backdrop to the... More 

Elkins Park, PA
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent three days here at a business conference. Neither of us golf, but the course looked extremely well designed and well kept. It was comfortable, the food was excellent and the amenities were top rate. However, if you are interested in visiting downtown Chicago, it is inconvenient. The hotel will take you to a commuter train... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for your endorsement and kind words. We strive to turn beautiful features into excellent and unique benefits for our guests - and our efforts are made worthwhile when we hear such positive feedback from guests such as yourself. Our team is very much looking forward to welcoming you back soon! More 

NW Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

No fridge and AC was sketchy unfortunately. we are hilton loyalists and we took for granted this would just be either in room or have an obvious "NO FRIDGE" included disclaimer on the room. we would have avoided or chosen differently. We even have a corner room with views looking out in two directions so we assumed it to be... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for your review. Our property improvement plan is underway...and with it, a complete re-imagination of our lobby, lounge, bar, restaurant, events & meeting space as well as all guest rooms and suites - including brand new in-room refrigerators, safety deposit boxes, high-definition LED televisions, iPod docking stations and many more amenities. Some of them have already been put... More 

Rockford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Loved digital check in! Wonderful place to relax. Pools, view and staff were outstanding. the restaurant was under renovation but a second site was made available. There were multiple events, several weddings, golf outings and family reunions, going on but the atmosphere never felt crowded.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for choosing the Hilton Chicago/Oak Brook Hills Resort & Conference Center and sharing your experience. Our serene surroundings indeed offer an ideal destination for meetings, getaways, golf trips, weddings and social events. The 348 rooms and 38 suites are complemented with outstanding meeting and event space, state of the art exercise facilities, indoor and outdoor swimming pools and... More 

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