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Hilton Chicago/Oak Brook Hills Resort & Conference Center

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3500 Midwest Road, Oak Brook, IL 60523 (Formerly Oak Brook Hills Resort)
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Hilton Chicago/Oak Brook Hills Resort & Conference Center
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Hilton Chicago/Oak Brook Hills Resort & Conference Center
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140 reviews from our community

Traveler rating
    76
    40
    16
    6
    2
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29
22
4
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Altoona, Iowa
Contributor
20 reviews 20 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This Hilton was given a remodel on the cheap, the rooms were nicely remodeled. But the carpet was dirty and worn out, The bathroom was a narrow room and the sink area was in a 3' small area. I heard from all of my fellow travelers that they could barely get any toiletries on the tiny counters. Also the elevators... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

We wish to thank you for your candid remarks. While our indoor pool, exercise facility and several meeting rooms have already been refreshed, you will be happy to know that phase two renovations will begin in late summer with the executive lounge, which will introduce high-end finishes like leather and custom lighting, modern interpretations of mid-century patterns, and tailored touches.... More 

Sister Lakes, Mi
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed this weekend while attending a regional soccer tournament. The hotel hosted many of the teams and their families as well as weddings and conference meetings. The staff never missed a beat. We never encountered a staff member that seemed fased by all the activity. We were always greeted by smiles and pleasant staff members engaged in how our... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you so much for taking the time to communicate your praise. Our goal is to provide our guests with service and quality that will make their time with us memorable and our efforts are made worthwhile when we hear such positive feedback from those who matter the most – guests such as yourself. We are very fortunate to have... More 

Senior Contributor
45 reviews 45 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I took my husband here for his birthday for the night. The hotel lobby and room are clean and very nice. We had a huge room, however the bathroom was TINY. We went down to the restaurant and the waitress was nice and the food came out within a resonable amount of time. We shot some pool for a while... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

We very much appreciate your wonderful remarks about our team and the amenities provided at our beautiful resort. And it is only getting better! Our indoor pool and several meeting rooms have already been renovated. Our nicely reimagined Grille will be reopening again soon - including state of the art golf simulators - and the hotel lobby, lounge, and all... More 

Zionsville, Indiana
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved this hotel as the views over the golf course are breathtaking. It's a very nice place, a bit old but being remodeled. We took a room overlooking the golf course and you could not even tell you were in a city...it was very relaxing. I would recommend this for a nice couple night. Many restaurants nearby for more... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for your kind words. The Hilton Chicago/Oak Brook Hills Resort & Conference Center truly is a great place to unwind, with breathtaking views of our 18 hole championship Willow Crest Golf Club. So close to the city, yet a world away... As you noted, the re-imagination of our resort is in full swing. Several meeting rooms have already... More 

Chester, Illinois
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed there for a conference for April 2015. Check in was realatively ok, the date was somehow wrong and they charged my for the day before. I explained this to them and they just kind of looked at me and said there wasn't anything they could do. They also had me booked for a suite which I didn't request. The... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

It is with mixed emotions with which we read your review. While feedback from our guests is always welcome and of significant value, we are truly sorry for not having met the high standards we strive to maintain and of which you have every right to expect at the Hilton Chicago/Oak Brook Hills Resort & Conference Center. It seems that... More 

Richmond, Virginia
Top Contributor
93 reviews 93 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If there was the ability to give half stars I would give this three and a half, but a definitely could not go four, so they get three with the caveat that there is nothing seriously wrong here other than the expectation that this is a resort. It is a hotel located on a nice and well manicured golf course,... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

The Chicago/Oak Brook Resort & Conference Center is indeed both...a resort as well as a conference center. That said, many of our seasonal amenities are now available again - including the beautiful outdoor pool as well as the highly acclaimed Willow Crest Golf Course. And soon, our newly renovated Grille will reopen, too, along with two state-of-the-art golf simulators in... More 

Center
Top Contributor
368 reviews 368 reviews
193 hotel reviews
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you're a passer-by and won't exploit the resort, you may not manage to distinguish this Hilton from its twins. Room was spacious, although dated. Fine lobby operations, definitely fine breakfast -don't even dare not to give a tip, not even if you had to wait a bit too much for your warm drink.

Was this review helpful? Yes
Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

You are absolutely right - the Hilton Chicago/Oak Brook Hills Resort & Conference Center is definitely a place to be explored! The 150 acre resort is a preferred destination for getaways, golf trips, family vacations, weddings and business events. With over 42,500 square feet of IACC certified meetings and event space, the hotel is an ideal venue for business meetings,... More 

Floyds Knobs, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel/resort, and because it is the off season and the interior pool was being renovated, the price was more than reasonable. The staff was very friendly, and the facility was attractive. The golf course that is part of the resort makes for a most comfortable setting.

Review collected in partnership with Hilton Hotels & Resorts

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Great news: Our indoor pool renovations will be completed within a few short days... Even better news: Our rates will always be reasonable for a resort of this caliber! We'd love to welcome you back again soon. Spring rates are very attractive and golf is in full swing. More 

Dallas, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Somewhat plain hotel for a resort, but rooms are comfortable. There was no heat in the room, apparently due to season changeover. Starbucks closed most of the time. We had a small social function in the bar, service was good, food was fair, our guests enjoyed it.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

We're all about creating value! Now that winter is behind us and we are looking forward to opening all spring/summer fall amenities, the Hilton Chicago/Oak Brook Hills Resort & Conference Center will be one of the most beautiful sights to see. We are committed to sustainability efforts that support our mission of becoming a uniquely green destination. These environmental practices... More 

Madison, WI
Top Contributor
75 reviews 75 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

To me, there's nothing more disappointing than checking into a nice hotel property only to have the service fall way short of the rest of the property. The Hilton at Oak Brook is a very nice hotel, clean, generally in good repair, well laid out, a would dare say it even has a certain degree of elegance. However, the 30... More 

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Stefan M, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Thank you for bringing your observations to our attention. We are so sorry about the delay during your arrival. It is our goal to consistently provide the highest quality in both product and service, and it is vital to our continued success to know when we have fallen short of our own high standards. While we take painstaking efforts to... More 

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