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All 7 Oak Brook hotels

Chicago Marriott Oak Brook

3.5 of 5 Hotel   |   1401 W. 22nd St., Oak Brook, IL 60523
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Ranked #6 of 7 Hotels in Oak Brook
A recent review
5 of 5 stars Reviewed September 10, 2014
DeniceS_12 Saint Louis, Missouri
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149 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Chicago Marriott Oak Brook
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Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed September 10, 2014 via mobile

The staff at the hotel is wonderful. You want for nothing. During a break at a conference I attended, I needed to take care of a time sensitive business that needed to be notarized and faxed back a.s.a.p. there was a glitch in the business center. In a bit of a panic I went across the hall to the executive... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and that Roberta was able to assist you in getting your business needs handled in a expedient and efficient manner. She was happy to assist and she helped you have a great stay with us. All of us at Marriott are passionate about hospitality and we... More

Arlington, Virginia
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 3, 2014

I stayed for 11 nights on a business trip for an assignment a mile away from the hotel. While Oak Brook isn't exactly a "destination", being right across from an excellent shopping mall with a plethora of restaurants from which to choose is great. The Marriott does a highly competent job of things. The front desk staff were courteous, welcoming... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott . I’m happy to hear that you enjoyed your stay and that our team of hosts were helpful and friendly in all areas. I’ll be sure to share your comments with them. All of us at Marriott are passionate about hospitality and we hope we can provide that great... More

Grand Prairie, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

I stayed for one night on 8/14-815 and truly enjoyed my stay. I am a HHonors member and typically stay at a Hilton Property. However, I was drawn to stay at the Oak Brook Marriott due to its proximity restaurants easy access to my business destination. The staff was outstandingly courteous and friendly at every point of contact throughout my... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let our team of know that they helped you to have a great stay with us. All of us at Marriott are passionate about hospitality and we hope to see you again soon. Sincerely, Kathy Dwyer Director of Operations More

Queretaro, Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 12, 2014

I usually don't stay at Marriotts, but there was an all week meeting in this hotel so it made sense to stay here to avoid any commute. The hotel is very well located just in front of the Oakbrook Mall and walking distance to all its restaurants. Food in the hotel was OK. Though it was not spectacular it certainly... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our guestrooms and a more comfortable stay. We hope that next time you’re in the area you will consider... More

Racine, Wisconsin
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 10, 2014

Each year my husband's family has their annual Family reunion at the Chicago Marriott Oak Brook in the month of August. So this weekend, August 8 to 10, it is going on. Tonight's catered buffet was horrible!!! The large bowl of tossed salad had 6 grapes size tomatoes and 1/2 chopped cucumber, the rest was lettuce. When I asked the... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns with my team and use your feedback to make improvements to our food quality and... More

Rio de Janeiro, RJ
Top Contributor
67 reviews 67 reviews
38 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 9, 2014

I had stayed in the Marriott Oak Brook before and was curious to check if it was still the good hotel I enjoyed so much. This time I stayed only over night and am writing to express my gratitude for a wonderful dinner at the hotel restaurant. I reccomend the scalops and sweet green pea risotto. Not to forget...absolutely delicious!... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us again at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay and that you enjoyed the wonderful menu offerings in our hotel restaurant! I’ll be sure to share your comments with the culinary and service team. We look forward to seeing you again soon. Sincerely, Kathryn Dwyer More

Rancho San Diego, California, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 4, 2014

The hotel is directly across from the oak brook mall!if you like to shop an excellent locale. The rooms are nice,however the bathrooms are tiny. They don't have an in room frig only a cooler that doesnt cool.they have a restaurant,bar in the hotel but nicer food places located in the mall,cheesecake factory,houilihans etc

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying here at the Oak Brook Marriott. We’re glad you experienced our caring service and great hotel amenities. I hope you enjoyed the shopping mall and found great things to take home. We strive to provide great service in all areas of the hotel. We look forward to welcoming you back. Sincerely, Kathy Dwyer Director of Operations More

Penang, Malaysia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 31, 2014

I had high expectations for this hotel seeing as it is part of the Marriott chain. Having stayed here for over a week, I can safely say, these expectations have been dashed. The first night I was there started off rather sour, having travelled a good 24 hours to get there, I checked in and promptly went to bed at... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns with my team and use your feedback to make improvements to our overall staff service.... More

Washington DC, District of Columbia, USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 16, 2014

Let me just mention upfront that I used a free category 1-4 room certificate for this hotel. Therefore, I would have to say that you get what you pay for. I have Marriott Elite Gold, so I guess I expect the good old Marriott hospitality. The hotel is in a good neighborhood west of Chicago. Many fancy homes and rich... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns with my team and use your feedback to make improvements to the overall experience. If... More

Irvine, California
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 15, 2014

Was there last week for a business meeting in Oakbrook...when i checked in at the elite counter ( being a gold member )..both the staff ( 2 guys ) seemed to not bother or show up..literally i had to ask to get me checked in. Also their way of talking seemed rude for no reason. This is very much unlike... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me know so that we can improve our service. Your comments on your arrival experience will be shared with the team members with an effort to provide the high level of Marriott service excellence we are known for. Thank you for your kind... More

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Additional Information about Chicago Marriott Oak Brook

Address: 1401 W. 22nd St., Oak Brook, IL 60523
Location: United States > Illinois > DuPage County > Oak Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
Number of rooms: 350
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Also Known As:
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott

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