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Chicago Marriott Oak Brook

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1401 W. 22nd St., Oak Brook, IL 60523
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Chicago Marriott Oak Brook
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Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
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170 reviews from our community

Traveler rating
    35
    63
    50
    14
    8
See reviews for
32
21
9
80
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Chicago Marriott Oak Brook
See the most recent reviews
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 13, 2015

The hotel room was cosy and clean. The bed was quite comfortable as well. However, the toilet in the room was pretty small. If the toilet is bigger, it will be perfect. Breakfast was good with decent food variety. The thing I love most about the hotel was the impeccable customer service provided by the front desk. We required a... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott. We’re glad you experienced our caring service and great hotel amenities. We look forward to welcoming you back should your travels bring you back to the Oak Brook area. Sincerely, Kathy Dwyer Director of Operations More 

Davenport, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 12, 2015

This was our first visit to this hotel. The lobby is very large and beautiful. The staff are very friendly and the room was very clean. My only complaint is that there is only one entrance into the building. There are no side doors. We will stay again next time we visit Oak Brook.

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let staff know that they helped you have a great stay with us. All of us at Marriott are passionate about hospitality and we are excited to welcome you back on your next visit! Sincerely, Kathy Dwyer Director of Operations More 

Alexandria, Virginia
Top Contributor
80 reviews 80 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 1, 2015

The Marriott in Oak Brook and clean and comfortable, but not much more, just average. The staff was friendly. The hotel is on the main road (3 lanes each way) and it was very loud at night. Be careful about the extra charges on your bill. I was told WIFI was free with my rate and I had $18 WIFI... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in internet services and providing comfortable rooms for our guests. We hope that next time you’re in the area you... More 

East Greenwich, Rhode Island
Top Contributor
172 reviews 172 reviews
129 hotel reviews
214 helpful votes 214 helpful votes
3 of 5 stars Reviewed January 19, 2015

I recently stayed one night at the Marriott Oak Brook, IL. I choose this hotel because I wanted a property close, but right outside of the city proper. In that fact the hotel delivered. It was easy to find and parking was free and easy. I used Marriott's Mobile Check-In and so my room key was ready when I arrived... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. It was great to hear that the Mobile check in was fast, the room comfortableand clean and a good breakfast buffet. We are revewing the business demands in the restaurant and appreciate your feedback to sahre with... More 

Top Contributor
57 reviews 57 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

I want to tell everyone at what an above and beyond experience I had at this hotel. After a long day of business in Minnesota I needed to drive to Chicago for a meeting. I arrived at this Marriott and not only was checked in like the Indy 500 but the staff noticed I was having some discomfort with my... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay and that our hotel staff was helpful in assisting with checking you in and making you feel welcome! I’ll be sure to share your comments with them and the hotel team. Hope to see you should your travels bring you back... More 

Minneapolis
1 review
3 of 5 stars Reviewed November 19, 2014

I stayed here for business and was impressed with the lobby and the front desk service, however the room conditions are just ok. First and most importantly, they use this perfume cleaner that has a floral smell to it. It is really strong. I called the front desk to see if I could swap rooms and they said the cleaning... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott. I am glad to here you enjoyed the hotel accomodations and staff service. Your comments on the guest room air freshener and cleanliness has been shared with our Rooms Manager for review and appropriate follow up. Your feedback is greatly appreciated. We look forward to welcoming you back on... More 

Gary
Top Contributor
61 reviews 61 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 18, 2014

The foyer and lounge and lobby are nice I was expecting more from the room the bathroom area needs upgrading the decor needs a little sprucing up a great place to stay if you are going shopping at Oak Brook mall or surrounding stores.

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for your kind comments about your recent stay with us. I am glad you were able to enjoy the hotel's facilities and services while you were here for a shopping weekend. Hope to see you return again soon. Safe travels. Kathy Dwyer Director of Operations More 

Alpine, Utah
Top Contributor
62 reviews 62 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 11, 2014

Hotel and staff were nice. The full breakfast for concierge level guests was terrific and better than most lounges as there were omelettes, bacon and much more. Rooms were as expected, nice but basic. I wish it were closer to a train station, and because it wasn't I rented a car vs taking public transport, but there's no fee to... More 

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott during your recent travels to the Chicago area. We’re glad you experienced our caring service and great hotel amenities, especially the breakfast buffet and menu options. We will share your comments and compliments withour hotel staff in our daily news letter and continue to strive for service excellence. We... More 

Cincinnati, Ohio
Top Contributor
53 reviews 53 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2014 via mobile

I read a few reviews from September, 2014, describing a mold problem. It freaked me out. I'm responsible for setting up room blocks for our team. I need to ensure everyone will be comfortable and ready to go the next day. After extensive discussions with the group sales manager about their housekeeping protocols, we decided to give it a try.... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay and that our hotel accomodations and staff service met and exceeded your expectations. I’ll be sure to share your comments with our hotel staff in our daily news letter. We look forward to hosting your team on future travels to the... More 

Scottsdale, Arizona
Top Contributor
137 reviews 137 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 24, 2014

I don't think I've stayed in the Oak Brook area of Chicago before and this time was for a meeting that was held onsite at the Marriott. My first couple of experiences were not good: my taxi from the airport was $61 instead of the $28 stated on the hotel website - and I did not follow the instructions to... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our service and delivery in the restaurant. This will be discussed during our next team meeting. It was pleasure... More 

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