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All 7 Oak Brook hotels

Chicago Marriott Oak Brook

3.5 of 5 Hotel   |   1401 W. 22nd St., Oak Brook, IL 60523
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Ranked #6 of 7 Hotels in Oak Brook
A recent review
3 of 5 stars reviewed 1 week ago
drinaely Minneapolis
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154 reviews from our community

Traveler rating
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    13
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis
1 review
3 of 5 stars Reviewed 1 week ago

I stayed here for business and was impressed with the lobby and the front desk service, however the room conditions are just ok. First and most importantly, they use this perfume cleaner that has a floral smell to it. It is really strong. I called the front desk to see if I could swap rooms and they said the cleaning... More

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kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott. I am glad to here you enjoyed the hotel accomodations and staff service. Your comments on the guest room air freshener and cleanliness has been shared with our Rooms Manager for review and appropriate follow up. Your feedback is greatly appreciated. We look forward to welcoming you back on... More

Gary
Top Contributor
51 reviews 51 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The foyer and lounge and lobby are nice I was expecting more from the room the bathroom area needs upgrading the decor needs a little sprucing up a great place to stay if you are going shopping at Oak Brook mall or surrounding stores.

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for your kind comments about your recent stay with us. I am glad you were able to enjoy the hotel's facilities and services while you were here for a shopping weekend. Hope to see you return again soon. Safe travels. Kathy Dwyer Director of Operations More

Alpine, Utah
Top Contributor
57 reviews 57 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel and staff were nice. The full breakfast for concierge level guests was terrific and better than most lounges as there were omelettes, bacon and much more. Rooms were as expected, nice but basic. I wish it were closer to a train station, and because it wasn't I rented a car vs taking public transport, but there's no fee to... More

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kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott during your recent travels to the Chicago area. We’re glad you experienced our caring service and great hotel amenities, especially the breakfast buffet and menu options. We will share your comments and compliments withour hotel staff in our daily news letter and continue to strive for service excellence. We... More

Cincinnati, Ohio
Top Contributor
52 reviews 52 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I read a few reviews from September, 2014, describing a mold problem. It freaked me out. I'm responsible for setting up room blocks for our team. I need to ensure everyone will be comfortable and ready to go the next day. After extensive discussions with the group sales manager about their housekeeping protocols, we decided to give it a try.... More

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kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay and that our hotel accomodations and staff service met and exceeded your expectations. I’ll be sure to share your comments with our hotel staff in our daily news letter. We look forward to hosting your team on future travels to the... More

Scottsdale, Arizona
Top Contributor
110 reviews 110 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I don't think I've stayed in the Oak Brook area of Chicago before and this time was for a meeting that was held onsite at the Marriott. My first couple of experiences were not good: my taxi from the airport was $61 instead of the $28 stated on the hotel website - and I did not follow the instructions to... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our service and delivery in the restaurant. This will be discussed during our next team meeting. It was pleasure... More

Atlanta
Top Contributor
52 reviews 52 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 21, 2014

We stayed at the Oak Brook Marriott for a friend's wedding weekend. The hotel is located across from a sprawling mall with lots of restaurants and shopping. The hotel seems well-situated for a business traveler as there are several office buildings nearby. The hotel is fairly unremarkable. No problems at check-in and room was ready on time. The room itself... More

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kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing your thoughts and feedback on your recent stay at the Oak Brook Marriott. We appreciate your comments on the overall stay and will share with our leadership for review and follow up. We continue to strive to provide great guest experiences and superior staff service. We look forward to the opportunity to host you on future... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed October 13, 2014

All I can say is wow. From the moment of check in I knew that this place was special. We were at the hotel for a wedding and the staff and hotel was top notch. Taylor was so nice to us. My son had been in Afghanistan and I just briefly mentioned this to him to tell him how excited... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at at the Oak Brook Marriott. It was a pleasure to read your kind comments and compliments to Taylor and Phil. We will recognize and share your comments with them in our daily news letter shared by the hotel staff. We’re glad you experienced our caring service and great hotel amenities. We look forward... More

Peoria, Illinois
Top Contributor
66 reviews 66 reviews
10 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 12, 2014 via mobile

We came here for Chicago marathon to watch grand daughter. Used a free night we bid for at charity auction and chose to stay 2 nights. Had a few emails back and forth, even spoke to one of my email contacts last night when I contacted guest services. Every one here, front desk, bar and restaurant staff, floor maids, and... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Just wanted to thank you for your recent stay with us at the Oak Brook Marriott. It was a pleasure to read your kind comments about the hotel and great staff. I will share your comments and recognize the team members for their superior level of service. So glad you were able to experience our authentic Marriott hospitality. We look... More

Maryland
Top Contributor
120 reviews 120 reviews
69 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 7, 2014

This is my third review in the past 7-8 years and my 9-10 visit to the Oak Brook Marriott. The only reason I add another review is to highlight all the positive changes. The hotel is now a full service, modern conference hotel with all the amenities. It is fresh, clean, uncluttered, but what continues to make it stand out... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the changes and improvements to your liking. We look forward to serving your travel needs at the Oak Brook Marriott should you return to the area. More

Senior Contributor
35 reviews 35 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 29, 2014

We came to town for a family event & this was where the group was staying. I have mixed feelings about this hotel: PROS: Free convenient parking Lobby bar Ok gym Clean rooms Free shuttle service to nearby areas Across the street from the mall CONS: No free wifi in rooms The bed was way too firm No fan in... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our hotel and offerings. We hope that next time you’re in the area you will consider staying with us... More

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Additional Information about Chicago Marriott Oak Brook

Address: 1401 W. 22nd St., Oak Brook, IL 60523
Location: United States > Illinois > DuPage County > Oak Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
Number of rooms: 350
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Also Known As:
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott

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