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All 8 Oak Brook hotels

Chicago Marriott Oak Brook

3.5 of 5 Hotel   |   1401 W. 22nd St., Oak Brook, IL 60523
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61%
Ranked #5 of 8 hotels in Oak Brook
A recent review
4 of 5 stars reviewed 3 weeks ago
dmarkiowa Davenport, Iowa
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114 people have reviewed this hotel

Traveler rating
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    29
    12
    7
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23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
St Louis mo
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I checked into this hotel on a Friday night after a long drive from St Louis with my wife, mother and 12 year old son. At check in, I'm told that they have me in a single king room. The front desk is very matter of fact. The best that they can do is a roll away bed, that I've... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

I am sorry to hear about the problems reagrding your reservation and room type you encountered at our hotel. I appreciate you letting me know so that we can improve our service. I will be happy to speak with you further about the experience so that we make sure all issues are resolved. Please call me directly at 630-573-8555. In... More

Davenport, Iowa
Top Contributor
96 reviews 96 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Early Valentines weekend after an Oakbrook spa. The room finishes were modern, high quality, and the mattress was great, but the bathroom barely worked for one person. Staff was super helpful and friendly. They did a great job keeping the lot clear during a nasty snow storm. ,

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kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us on your Valentine's get-away. We’re glad you experienced our caring services and great hotel amenities. We look forward to welcoming you back! Sincerely, Kathy Dwyer Director of Operations More

Chicago, IL
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 21, 2014

We were attending a wedding reception at the hotel and decided to stay overnight. I know this is an older property and was pleasantly surprised to discover that it doesn't show its age. The staff was prompt and friendly at check-in, and the decor appeared to have been updated not long ago. Our room was clean, and the bedding was... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your comments. It was a pleasure to hear you enjoyed the wedding event, the staff's service and overall hotel amenities. We are very fortunate to have so many great reviews here on TripAdvisor and I greatly appreciate you adding your experience. We look forward to hosting you on future stays. Sincerely, Kathy Dwyer Director of Operations More

Highland, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

Staff excellent. Love the Marriott bed linens and towels. Room Service and bartenders first rate. Cannot beat the location. Centrally located North/South West far enough to be outside the clutter but still accessible, even to the Loop. My wife is wheelchair bound and the accessible rooms with roll-in showers are large and first rate.

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your heartfelt review. I am pleased to hear you and your wife enjoyed your stay and will let our staff know that they helped you have a great stay with us. I am happy we were able to meet your needs to insure a comfortable and enjoyable stay. All of us at Marriott are passionate about hospitality... More

newyork
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 4, 2014

It has been several years since my last visit to this establishment. The new General Manager, Mr. Schoolby, has done much to improve the place in that time. The hotel is now clean and polished. The day staff is much friendlier and accommodating. A smile and a hello is ever present. Unfortunately, the night staff still leaves a lot to... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Oak Brook Marriott to your liking and for recognizing our continued efforts in providing superior products and services. We appreciate your insight on your interactions with the staff, we will share your feedback with them. We look forward to serving your travel... More

Kettering, Ohio
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2013

We stayed here over the long Columbus Day weekend. Accommodations were very good especially after a day of roaming the streets of Chicago. Right across the street is a very nice mall which which was nice to stroll around as the sun set. Close enough to the city to be convenient but far enough away the price is reasonable and... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay andhow convenient the location and hotel was for your travel needs. I’ll be sure to share your comments with the staff and look forward to hosting your next stay soon! Sincerely, K Dwyer Director of Operations More

Washington, DC
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 14, 2013

Stayed here Fri-Sun for weekend of house hunting. Front desk staff was mildly helpful The good news is that our room was ready early. The bad news was that the the mattress was way too hard and the bathroom had random black hairs in it (on both Fri and Sat). Gross! On Saturday night drunk people ruled the hotel with... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Dear Rakawa, I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me know so that we can improve our service. I will be happy to speak with you further about the experience so that we make sure all issues are resolved. Please call me directly at 630-573-8555. In the meantime, I will... More

Chicago, Illinois
Top Contributor
206 reviews 206 reviews
111 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed October 11, 2013

No problems during my one week business stay. Friendly and helpful staff from check-in through check-out including concierge lounge staff. Free high-speed internet for Gold and higher and free breakfast for Gold or higher. Large room, clean and comfortable bed. Others commented on the smaller bathroom size but it is nothing unusual or problematic. It really did not appear small... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for choosing the Oak Brook Marriott for your stay– we’re happy to hear it was a comfortable and pleasant stay. We look forward to welcoming you back again on your future travels.– we enjoyed taking care of you. Thank you again! Kathy Dwyer Director of Operations More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2013 via mobile

I was here for a very brief one night stay. The hotel was sold out, extremely busy, yet my room on the top floor was very quiet. The room was clean, bed super comfortable. Ordered a sandwich and beer from room service for dinner. They brought it to my room within 10 minutes. Only minor negative was the parking. Arriving... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Dear LJ, Thank you for taking a moment to share your experience. I am happy to hear you found the Oak Brook Marriott to your liking. We make ever effort to insure our guests have a safe and comfortable stay. We appreciate your insight and feedback. We look forward to serving your travel needs should you return to the Oak... More

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 11, 2013 via mobile

Front desk staff is not particularly friendly. My room had a lot if mold on the ceiling and after telling the front room staff they did not seem to care and I had to insist on a new room. They didn't even bother to express any apology. The fact that I paid over 260.00$ for a night and they wanted... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Dear Riverwin, Thank you for your review on September 11. We deeply regret the experience you had with Front Desk staff and lack of service and quality of cleanliness of the guestroom. Please accept my sincere apology. After receiving your review, we gave the Rooms management your feedback and have required the leadership to address each of the issues you... More

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Additional Information about Chicago Marriott Oak Brook

Also Known As:
Chicago Marriott Oak Brook Hotel
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott
Address: 1401 W. 22nd St., Oak Brook, IL 60523
Phone Number:
Location: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Oak Brook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
Official Description (provided by the hotel):
Discover exceptional service and luxurious accommodations at the newly renovated Chicago Marriott Oak Brook Hotel, situated near Lombard, Naperville and Downers Grove. From Oakbrook Center Shopping to the Brookfield Zoo, this hotel in Oak Brook is ideal for a Chicago suburb getaway. Revitalize body and mind in deluxe Oak Brook, Illinois hotel accommodations featuring state-of-the-art ADAPT Technology, 32-inch LCD TV's, plush bedding and amenities. Relax in our on site restaurant, lounge and coffee shop, or work up a sweat in our fitness center. Guests will also enjoy the sparkling pool and can stay connected with our business center and complimentary Wi-Fi in public areas. ... more   less 
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