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All 7 Oak Brook hotels

Chicago Marriott Oak Brook

3.5 of 5 Hotel   |   1401 W. 22nd St., Oak Brook, IL 60523
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60%
Ranked #5 of 7 hotels in Oak Brook
A recent review
3 of 5 stars reviewed 2 weeks ago
paulrupesh Irvine, California
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133 people have reviewed this hotel

Traveler rating
    26
    50
    36
    13
    8
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26
17
7
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Washington DC, District of Columbia, USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me just mention upfront that I used a free category 1-4 room certificate for this hotel. Therefore, I would have to say that you get what you pay for. I have Marriott Elite Gold, so I guess I expect the good old Marriott hospitality. The hotel is in a good neighborhood west of Chicago. Many fancy homes and rich... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns with my team and use your feedback to make improvements to the overall experience. If... More

Irvine, California
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was there last week for a business meeting in Oakbrook...when i checked in at the elite counter ( being a gold member )..both the staff ( 2 guys ) seemed to not bother or show up..literally i had to ask to get me checked in. Also their way of talking seemed rude for no reason. This is very much unlike... More

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me know so that we can improve our service. Your comments on your arrival experience will be shared with the team members with an effort to provide the high level of Marriott service excellence we are known for. Thank you for your kind... More

North Palm Beach, Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stay at this hotel often as the staff is very warm and receptive. The lobby is very well done as are the rooms. My only issue is the menu for room service is limited as there are not many healthy choice options .

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your kind words. We appreciate the opportunity to welcome you back and appreciate your business. I will share your comments with our team on our level of service. If there is anything we can do to enhance our services, we appreciate the feedback. We have just rolled out a new menu selection for our guests, with healthy... More

Mount Vernon, Ohio
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The lobby is pretty incredible with lots of room to hang out and relax. The bar area is equally incredible as well as the breakfast area. The breakfast was excellent, and by the way, with wonderful service. The rooms seemed to be outdated and bathroom very small, but all were doable. Not the best Marriott I've ever stayed, but with... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay along with the great dining options we have to offer. I will share your comments with our hotel staff. All of us at Marriott are passionate about hospitality and we hope to see you again soon. Sincerely, Kathy Dwyer Director of Operations More

Senior Contributor
27 reviews 27 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 18, 2014

Everything about my stay at the OakBrook Marriott location met Marriott's service levels. I lodged at the hotel for 2day for business travel what really stood out about my stay was Marty, the hotel's GM. He greeted me with a massive smile, extended arm shake, and escort to wherever I needed to go both mornings as I exited the elevator.... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let Marty know his hospitality helped you have a great stay with us. All of us at Marriott are passionate about hospitality and Marty sets the way. We hope to see you again soon. Sincerely, Kathy Dwyer Director of Operations More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

The breakfast for platinum members are made to order on weekdays. It's seams like marriott all ways have a freshb fruit garden in the back of the hotel. The fruit is all ways fresh. The rooms are a little out dated. And the bathroom my have a little hair in the bath tubs. But the breakfast and the nice staff... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to write your heartfelt review. It is a pleasure to hear you enjoy our breakfast buffet and the fresh fruit. Your comments on the guest rooms and the excellent service staff is appreciated feedback. I hope to see you return to us soon for another great Marriott experience at the Oak Brook Marriott. Sincerely,... More

2 reviews
1 of 5 stars Reviewed June 12, 2014

Non smoking room filled with smokers. You can smell them in your room. Rooms are dirty from previous occupants and has bair in the toilet. Better pick the westin a few blocks away which is cleaner and better value for the money u pay. The rooms are also not well designed.

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns with my team and use your feedback to make improvements to our guest rooms and... More

Des Moines, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

We arrived late at night after a hot sweaty day. The room was fantastic. Loved that there were different options for pillows. AC was nice and quiet. Great option of breakfast buffet. Beautiful view from our room

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for choosing the Oak Brook Marriott on your recent stay in the Oak Brook area. It was a pleasure to read you were able to enjoy our comfortable guestrooms, amenities and the bounitfiul breakfast buffet. We look forward to welcoming you back on your next visit to Oak Brook! More

Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

We traveled to Chicago to attend a weekend of Easter services sponsored by our favorite ministry, Prison Fellowship. We were able to stay for a discounted rate through this organization. The hotel was central to the three locations we visited. We didn't need to rent a car until several days into the trip, so it was very helpful that the... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking time to share your comments regarding you recent stay at the Oak Brook Marriott. It was a pleasure to read the hotel accomodations were comfortable and convenient with comfortable guestrooms and transportation to the local restaurants. I am glad you were able to enjoy the Oak Brook Mall and all the stores available. We hope to... More

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 28, 2014

This was my second stay at the Marriott Oak Brook, and while many might think this hotel is less than inspired, it is a terrific place to stay while visiting family and friends in the surrounding suburbs. The hotel itself is in good condition - both rooms that I've stayed in were great - clean, comfortable, all that you could... More

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for choosing the Oak Brook Marriott on your recent travels to the Oak Brook area. It was great to read that you were able to enjoy our hotel amenities as well as the breakfast buffet. I will share your comments with our hotel staff in an effort to continue our great guest services. We appreciate your feedback on... More

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Additional Information about Chicago Marriott Oak Brook

Address: 1401 W. 22nd St., Oak Brook, IL 60523
Phone Number:
Location: United States > Illinois > DuPage County > Oak Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
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Also Known As:
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Discover exceptional service and luxurious accommodations at the newly renovated Chicago Marriott Oak Brook Hotel, situated near Lombard, Naperville and Downers Grove. From Oakbrook Center Shopping to the Brookfield Zoo, this hotel in Oak Brook is ideal for a Chicago suburb getaway. Revitalize body and mind in deluxe Oak Brook, Illinois hotel accommodations featuring state-of-the-art ADAPT Technology, 32-inch LCD TV's, plush bedding and amenities. Relax in our on site restaurant, lounge and coffee shop, or work up a sweat in our fitness center. Guests will also enjoy the sparkling pool and can stay connected with our business center and complimentary Wi-Fi in public areas. ... more   less 
Number of rooms
350

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