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Chicago Marriott Oak Brook

3.5 of 5 1401 W. 22nd St., Oak Brook, IL 60523
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Chicago Marriott Oak Brook
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Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
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157 reviews from our community

Traveler rating
    33
    57
    46
    13
    8
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30
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8
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Greenwich, Rhode Island
Top Contributor
161 reviews 161 reviews
120 hotel reviews
209 helpful votes 209 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed one night at the Marriott Oak Brook, IL. I choose this hotel because I wanted a property close, but right outside of the city proper. In that fact the hotel delivered. It was easy to find and parking was free and easy. I used Marriott's Mobile Check-In and so my room key was ready when I arrived... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. It was great to hear that the Mobile check in was fast, the room comfortableand clean and a good breakfast buffet. We are revewing the business demands in the restaurant and appreciate your feedback to sahre with... More 

Senior Contributor
45 reviews 45 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

I want to tell everyone at what an above and beyond experience I had at this hotel. After a long day of business in Minnesota I needed to drive to Chicago for a meeting. I arrived at this Marriott and not only was checked in like the Indy 500 but the staff noticed I was having some discomfort with my... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay and that our hotel staff was helpful in assisting with checking you in and making you feel welcome! I’ll be sure to share your comments with them and the hotel team. Hope to see you should your travels bring you back... More 

Minneapolis
1 review
3 of 5 stars Reviewed November 19, 2014

I stayed here for business and was impressed with the lobby and the front desk service, however the room conditions are just ok. First and most importantly, they use this perfume cleaner that has a floral smell to it. It is really strong. I called the front desk to see if I could swap rooms and they said the cleaning... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott. I am glad to here you enjoyed the hotel accomodations and staff service. Your comments on the guest room air freshener and cleanliness has been shared with our Rooms Manager for review and appropriate follow up. Your feedback is greatly appreciated. We look forward to welcoming you back on... More 

Gary
Top Contributor
51 reviews 51 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 18, 2014

The foyer and lounge and lobby are nice I was expecting more from the room the bathroom area needs upgrading the decor needs a little sprucing up a great place to stay if you are going shopping at Oak Brook mall or surrounding stores.

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for your kind comments about your recent stay with us. I am glad you were able to enjoy the hotel's facilities and services while you were here for a shopping weekend. Hope to see you return again soon. Safe travels. Kathy Dwyer Director of Operations More 

Alpine, Utah
Top Contributor
62 reviews 62 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 11, 2014

Hotel and staff were nice. The full breakfast for concierge level guests was terrific and better than most lounges as there were omelettes, bacon and much more. Rooms were as expected, nice but basic. I wish it were closer to a train station, and because it wasn't I rented a car vs taking public transport, but there's no fee to... More 

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at the Oak Brook Marriott during your recent travels to the Chicago area. We’re glad you experienced our caring service and great hotel amenities, especially the breakfast buffet and menu options. We will share your comments and compliments withour hotel staff in our daily news letter and continue to strive for service excellence. We... More 

Cincinnati, Ohio
Top Contributor
53 reviews 53 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 5, 2014 via mobile

I read a few reviews from September, 2014, describing a mold problem. It freaked me out. I'm responsible for setting up room blocks for our team. I need to ensure everyone will be comfortable and ready to go the next day. After extensive discussions with the group sales manager about their housekeeping protocols, we decided to give it a try.... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thanks for staying with us at the Oak Brook Marriott. I’m happy to hear that you enjoyed your stay and that our hotel accomodations and staff service met and exceeded your expectations. I’ll be sure to share your comments with our hotel staff in our daily news letter. We look forward to hosting your team on future travels to the... More 

Scottsdale, Arizona
Top Contributor
120 reviews 120 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 24, 2014

I don't think I've stayed in the Oak Brook area of Chicago before and this time was for a meeting that was held onsite at the Marriott. My first couple of experiences were not good: my taxi from the airport was $61 instead of the $28 stated on the hotel website - and I did not follow the instructions to... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our service and delivery in the restaurant. This will be discussed during our next team meeting. It was pleasure... More 

Atlanta
Top Contributor
55 reviews 55 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 21, 2014

We stayed at the Oak Brook Marriott for a friend's wedding weekend. The hotel is located across from a sprawling mall with lots of restaurants and shopping. The hotel seems well-situated for a business traveler as there are several office buildings nearby. The hotel is fairly unremarkable. No problems at check-in and room was ready on time. The room itself... More 

Was this review helpful? Yes 1
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing your thoughts and feedback on your recent stay at the Oak Brook Marriott. We appreciate your comments on the overall stay and will share with our leadership for review and follow up. We continue to strive to provide great guest experiences and superior staff service. We look forward to the opportunity to host you on future... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed October 13, 2014

All I can say is wow. From the moment of check in I knew that this place was special. We were at the hotel for a wedding and the staff and hotel was top notch. Taylor was so nice to us. My son had been in Afghanistan and I just briefly mentioned this to him to tell him how excited... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for staying with us at at the Oak Brook Marriott. It was a pleasure to read your kind comments and compliments to Taylor and Phil. We will recognize and share your comments with them in our daily news letter shared by the hotel staff. We’re glad you experienced our caring service and great hotel amenities. We look forward... More 

Peoria, Illinois
Top Contributor
72 reviews 72 reviews
10 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 12, 2014 via mobile

We came here for Chicago marathon to watch grand daughter. Used a free night we bid for at charity auction and chose to stay 2 nights. Had a few emails back and forth, even spoke to one of my email contacts last night when I contacted guest services. Every one here, front desk, bar and restaurant staff, floor maids, and... More 

Was this review helpful? Yes
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Just wanted to thank you for your recent stay with us at the Oak Brook Marriott. It was a pleasure to read your kind comments about the hotel and great staff. I will share your comments and recognize the team members for their superior level of service. So glad you were able to experience our authentic Marriott hospitality. We look... More 

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Additional Information about Chicago Marriott Oak Brook

Address: 1401 W. 22nd St., Oak Brook, IL 60523
Location: United States > Illinois > DuPage County > Oak Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
Number of rooms: 350
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Also Known As:
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott

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