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All 7 Oak Brook hotels

Doubletree Hotel Chicago Oak Brook

3.5 of 5
1909 Spring Road, Oak Brook, IL 60523
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Doubletree Hotel Chicago Oak Brook
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Ranked #4 of 7 hotels in Oak Brook
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177 reviews from our community

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Cincinnati, Ohio, USA
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed June 17, 2013 NEW

This experience was poor in that they overbooked the hotel and "walked" my associates to an Extended Stay hotel 5 miles away. The Extened Stay hotel was horrible - dirty, smelly, no AC. Double Tree Manager would not return calls. No attempt at correcting the situation was made. just bad business on thier part.

Review collected in partnership with DoubleTree by Hilton

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review
June 18, 2013

JimInCincinnati, First let me apologize for our over booking of the hotel. It was not by plan and for that I do apologize. I would be more than happy to speak with you, and I am sorry we did not get a chance to do that in person. I don't have your contact information, so please call me directly on... More

Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 16, 2013 NEW

This is an above average Doubletree convenient to O'Hare and literally across the street from a very nice mall. You can walk across the street to upscale shopping like Nordstrom, Tiffany, Restoration Hardware, and Coach. Good restaurants there too! This hotel is a little dated because the rooms are a little small, but the great staff and great location make... More

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review
June 17, 2013

lfaw, Thank you for staying with us, and for taking the time to share your experience. I am only a few weeks as the General Manger of this hotel, and I must say, I agree with you about our location. We do have a number of room types available, and do offer some large standard room types, compared to other... More

Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 15, 2013 NEW

Nothing special sums it up. Great location right across from mall. Property a little tired looking, but the staff was tremendous. Always helpful, informative and punctual. The shuttle staff was outstanding. Sports bar on property. One suggestion at Sports Bar...put in at least one big screen HD tv. Overall for the price and the location..nothing special.

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review
June 17, 2013

MuchoTravel, Hola Mucho Travel! Thank you for sharing your experience. We do have a fantastic location, and I completely agree that we have a wonderful, and CAREing team. We are working hard on freshening up the product on a day in and day out basis. We are quite proud of the facility, and as with all hotels, know that a... More

Bloomington, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed June 4, 2013

The rooms and the hotel were clean, however when I need something brought to my room, I do NOT want to hear, we're busy can you come and get it. ARE SERIOUS?!?!? Ummm is all your staff working on the wedding and prom at the moment that you neglect your staying customers. Also, the parking is too far from the... More

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Thejuiceman, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review
June 7, 2013

Mel B, Thank you for staying with us, and for taking the time to share your experience. I am new to the hotel, and greatly appreciate your feedback. I will talk to the team, as I really can't believe we actually asked you to "come and get it." Also, we have a covered parking garage with an entrance directly into... More

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 28, 2013

I was on a business trip and stay at Hilton properties. This hotel was average and the location was good. When I woke up in the morning, my left arm had two what appeared to be spider bits. I reported it on check out but there did not seem to be much concern. If I go back to Oak Brook,... More

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Thejuiceman, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review
June 7, 2013

BradfordSims, I am terribly sorry we didn't respond in an appropriate fashion when you shared with us that you had spider bites. I brought your comments to our Front Office meeting this week, and we discussed how we could have better handled the situation. We do have an active pest control program, and we did take your room out of... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed May 22, 2013

Good hotel with fine room. We were in the executive floor and the room was great. Except like someone pointed out, no fridge or safe deposit in the room. The bar was good and reasonable. The breakfast which came included was excellent.

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Thejuiceman, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review
June 7, 2013

Eugene T, The Executive Floor is quite nice, and has some fantastic views of the area, and the Chicago sky line. Thank you for your comments on our breakfast, and we are looking at adding some safes to our guest rooms. We look forward to having you back as our guest. Hospitably, Chris Johnson General Manager More

Bismarck, North Dakota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2013

This is a average, dated, hotel in a good location. staff friendly and helpful, Bed/linens clean and comfortable. Rooms are small. Bathrooms are substandard, breakfast line busy, expected more for my money and from the Hilton Brand. Overall average and would probably stay elsewhere next trip.

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Lisboa, Portugal
1 review
2 of 5 stars Reviewed May 22, 2013

A personal belonging disappeared from my room. The service after the complaint was just inexistent. The Hotel has very good conditions, but this security issue will make me not to return. I actually tipped the cleanliness employees, but it seems not to be enough.

Review collected in partnership with DoubleTree by Hilton

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East Grinstead, United Kingdom
1 review
3 of 5 stars Reviewed May 20, 2013

This hotel is adequate if you are stopping over in the area for a night or two-- would not suggest to use as a vacation hotel. No safety box in room but free wi fi as you would expect these days. Iron and board in room. Gym facilities very substandard with no changing room/lockers or showers to use prior to... More

Review collected in partnership with DoubleTree by Hilton

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Royal Oak, Michigan
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 19, 2013

I stayed here for 1 night. The room was clean and well appointed. The bed was comfortable - but a bit short. (But, I am use to a king bed.) The breakfast buffet had a nice selection. But, it was busy (big line) and many of the items needed replenishing when I reached it. In addition, there were lacking open... More

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Additional Information about Doubletree Hotel Chicago Oak Brook

Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree
Address: 1909 Spring Road, Oak Brook, IL 60523
Phone Number:
Region: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Oak Brook
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois’ largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookies at check-in. ... more   less 
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