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Doubletree Hotel Chicago Oak Brook

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1909 Spring Road, Oak Brook, IL 60523
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Doubletree Hotel Chicago Oak Brook
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641 Reviews from our TripAdvisor Community

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Houston, United States
4 of 5 stars Reviewed 3 days ago NEW

Nice location, clean rooms and very good breakfast bar. Location is good, easy to access both airports. There is construction going on but very little disruption or dust. Restaurant / Bar is busy service is slow.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Suken P
Acworth, Georgia
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was celebrating my birthday with a dinner at Gibsons. My wife works close by so this was a very convenient hotel to choose. I am glad I did. As a Hilton Honors member, we stay almost exclusively with the Hilton family of hotels. I know what to expect and we take comfort that the expectations are always met. We... More 

Helpful?
Thank Al_n_Suzy_13
Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel! Staff was very friendly in all areas, room was comfortable, and the shuttle service was prompt! The sports bar has reasonable prices and a fun atmosphere. I didn't use the pool or exercise area but I heard from others that is was very nice. Hotel is also very close to many restaurants and stores in Oak Brook.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brian R
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a wedding and definitely enjoyed the hotel. The complimentary cookies were delicious, rooms were extremely clean, and the staff were very responsive when we called with a noise complaint. The one recommendation we have is to try to stay far away from the elevators--especially if you are going on a weekend. Parking is easy as well.

Helpful?
Thank SB1229
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thanks for staying with us and we are glad you enjoyed the wedding! We do over 70 weddings a year to amazingly great feedback with one heck of a culinary and service team, some with over 35 years of service at the hotel. When you are lucky enough to work with a team of true professionals, it makes everything better!... More 

Ocean Isle Beach, North Carolina
Level Contributor
215 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice quiet room on the 4th floor, very convenient to my customer. Room was relatively large and was quite comfortable. The bathroom was a little "squished" (commode almost in the tub!) but no problems otherwise. The way the hotel is laid out makes it a little awkward to traverse but for sure I'll stay at the Doubletree again when I'm... More 

Helpful?
Thank Dave G
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

We did just purchase brand new chafing dishes for the buffet, so we should be doing much better with keeping the hot food hot. We are going to be upgrading the entire restaurant and buffet starting next week, so I look forward to getting your feedback the next time your are in the hotel. Please look me up! Chris Johnson More 

Chicago, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel lobby was clean, but slightly worn. The room and bathroom were clean. Room service could have been better but was ok. The pool was slightly crowded, but clean. I would recommend staying here if you are looking for a convenient place to get away for a short time, close to the mall, and multiple entertainment options.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sami C
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

So we are starting the final phases of our renovations, to include our public and lobby spaces, so we will be completely new on your next trip back! I'd like to hear more about your room service food experience, as we just rolled a new menu out, to rave reviews. Please give me a call on my cell at 630... More 

Indianapolis, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Staff is very friendly and helpful. The second floor is over an open floor for parking or maintenance use so it is open to the outside. on a 0 degree Fahrenheit (-20 windchill) night its hard to heat the room and the floors stay cold. the double beds of this floor are small since most hotels have queen beds. Cost... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas M
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thank you for being our guest and for taking the time to give us some fantastic insight. We did get the hallway temperature issues sorted out, some things that seem like they should be simple just aren't, i am sorry we were not in front of the issue. Chris Johnson More 

Hudson, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Issues with heating/cooling and covers were uncomfortable. The room and hallway was very hot and the air in room was set to 60 degrees and the room still didn't cool. The covers sounded like waded up paper every time someone turned/rolled, etc..

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jim L
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thank you for taking the time to give us some great feedback. We did get the heating issue in the hallway fixed, a valve stuck open in the extremely cold weather. Really sorry from all of us you had a warm nights sleep. I haven't heard any negative feedback on our linens before, so we will get on that and... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 9, 2016

This hotel is close to a mall which has everything including a cinema. Shopping is really easy. The hotel also offers free parking which is the main reason we choose it. It seems all the freeways connect to the hotel are toll ways~~(Idk if this is typical in the US~we dont have such many toll ways in Canada) We experienced... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jingwei S
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thank you for taking the time to share your experience and I do apologize for the lack of penmanship. We do now offer digital check in, where you can make your reservation, include your honors number, for rewards, then select your own room according to your preferences! It is a fantastic tool and is really catching on with our guests!... More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed January 3, 2016

We stayed at this local hotel for a mini getaway with our children. The cons: the tub water ran rusty for the first minute or so when we first turned it on. There were about a dozen tiny dead bugs in the tub that we needed to rinse down the drain before we showered. The shower had very little water... More 

Helpful?
Thank steg
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thank you for taking the time to give us some fantastic feedback. I have shared your review in our daily stand up meeting with my leadership team and we have fixed the shower head and deep cleaned the room. Thank you for being our guest. Chris Johnson More 

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