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Doubletree Hotel Chicago Oak Brook

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1909 Spring Road, Oak Brook, IL 60523
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Doubletree Hotel Chicago Oak Brook
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574 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shenyang, China
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

It is a good doubletree hotel, just like any other in the company, but I've been to better ones under the same flag. Good if you want to stay near chicago but wants to save some money in the hotels, since the ones downtown are so expensive. But if you drive your own car downtown and see all the touristic... More 

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Palm Beach Gardens, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here last week on business. The room was okay, clean but average. I was on the top floor (Hilton loyalty) which was great from a noise perspective. The hotel is dated and seems to have seen better days. Proximity to the outdoor mall is good - and walkable. Ok if you're looking for a room and a sports bar.... More 

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St. Louis
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Several colleagues have sworn by this hotel in the past, so I booked it for a brief 2 night stay. The staff friendly and helpful (Monet at front desk particularly fantastic). Had a King Balcony which was rather difficult to enjoy without a chair. If the sliding glass door was open, the odor of stale smoke wafted into the room.... More 

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Houma, Louisiana
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Spent a weekend here in July. Chose this property b/c of their Sweet Dreams bed & proximity to mall & restaurants. The bed was not as comfortable as expected & the duvet was thinner than a dinner napkin. This hotel, while clean with friendly staff, is in need of a serious renovation (80s style plastic faucets, chipped counter top, poor... More 

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New Bern, North Carolina
Level Contributor
226 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here some time ago and on my return still the awesome place to stay, the staff are exceptional and great to have the bar restaurant onsite in the hotel. I am glad to see the little map in the elevator showing which way your room will be as you exit the elevator. it was confusing last time and now... More 

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

edodowd, Thank you for coming back to be our guest! We will be adding even more directional signage as we complete our renovations. It is easy to go the wrong way around the circle! Chris More 

Corte Madera, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one night in July 2015 – or more like 2½ hrs. I was driving from Philadelphia; if you map the distance it’s about 12hrs. Add time you would need to stop for gas, food, restroom and just to stretch your legs and it’s a good 13–14 hrs. and that’s assuming you never stop to... More 

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Ladysons, I do apologize for the inconveniences you experienced with us. I have shared your comments with our team and really appreciate your taking the time to help us understand how we can be better. Hospitably, Chris Johnson More 

Frankfort, KY, United States
1 review
5 of 5 stars Reviewed 1 week ago

My hotel stay experience was exceptional. The hotel desks staff was extremely helpful and knowledgeable in directing me to places that I needed to go when I asked them. The hotel was clean, tastefully decorated and spacious. The room was immaculate and the cleaning staff did a great job of cleaning and refreshing my room. From the time I arrived... More 

Review collected in partnership with DoubleTree by Hilton

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Percy C, Really glad you found us! We will have more warm chocolate chip cookies with nuts ready when you come back... Chris J More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

What can I say, nothing really stands out here. Older hotel and the rooms need some updating. I stayed on the second floor and for some reason it smelled like burnt popcorn throughout the halls. No counter space in the bathroom - have to set your stuff outside on top of the closet. Desk chair was very tattered and had... More 

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Mike Z, Thank you for being our guest. We are actually completely renovating our guest rooms as I type. We are super excited to be moving through our project and hope to have you back as our guest. Chris J More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a beautiful hotel in the western suburbs of Chicago. Very clean. Large number of convention halls, able to accommodate huge groups. Housekeeping staff was VERY friendly and rooms were VERY clean. The fitness area had many cardio opportunities and strength training opportunities, although most of the treadmills did not have TV screens that worked properly. Front desk staff... More 

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GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

kathyk794, I wanted to thank you for sharing your experience, both the good and not so good from the team. I have shared your feedback with our Bell team and did thank Dominic as well as sharing your feed back about our fantastic housekeeping team and our front desk folks. Chris Johnson More 

Adrian, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Not. Worst hotel I've ever stayed at in my life. Could not have been worse. No free breakfast Rude Staff Don't get a room near an elevator, you will not sleep. Got my reservation date wrong Doesn't take credit card online.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Paul F, Wow, not used to being the punchline.. Many of our sister brands in the Hilton family do include a breakfast with the room and we always have our bed and breakfast package available. I'd like to hear more about us not taking credit cards, so please feel free to give me a call on my cell at 630... More 

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