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All 11 O'Fallon hotels

Quality Inn O'Fallon

2.0 of 5 Motel   |   1409 West US 50, O'Fallon, IL 62269
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Quality Inn O'Fallon
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Ranked #5 of 11 Hotels in O'Fallon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
CDay1008 Cape Coral, Florida
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80 reviews from our community

Traveler rating
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    8
    4
    6
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27
16
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marshall, Missouri
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

Dirty floor, greasy smeared dirty tables, smeared vomit on bathroom floor. Had no other handicapped rooms available, did not clean my room, did not refund my money, still have not heard from manager. Horrible. The clerk was not helpful, terrible customer service. Stay somewhere else.

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

We sincerely apologize that your experience was anything less than satisfying. Your comments have been shared with our staff and the issues addressed. We hope that you will give us another opportunity to serve you again. More

Cape Coral, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Always stay at this hotel when traveling through the area. Friendly and professional staff, comfortable rooms and good breakfast. Fairly new hotel that is always a welcome sight after a day of traveling.

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope to see you again soon More

1 review
1 of 5 stars Reviewed September 12, 2014 via mobile

Bed Bugs!!! They came out around 10:00pm. We looked at the bedding, along the edges of the mattress and between the mattress and box springs, but found no tell tale signs of them. However, they just kept coming!!! It was absolutely terrifying!!! The staff was very concerned, but after that, we bagged up our belongings and vacated the hotel. They... More

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

I apologize that your stay was anything less than satisfying. I can assure you that your experience and comments have been shared with our team to help improve our service. Our procedure in the case of bed bug complaints is very thorough once confirmed. The room is taken out of service and is not placed back in our inventory until... More

Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

One night stay, 9/1/14, Labor Day Night. 3 adults, non-smoking room, 2 queen beds, 1st floor. Room was very clean, looked like it was freshly painted, (no smell of paint). Flat screen TV, good A/C. Bathroom updated and clean. New, rounded shower curtain bar. Hair dryer Quiet, no interstate noise. Breakfast was on time at 0600, breads, rolls, English muffins,... More

Was this review helpful? Yes 1
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More

Carbondale, Illinois
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 22, 2014

The room itself was pretty good. The mattress was comfortable and the pillows were nice and fluffy. The room was clean and blocked hallway noise really well. My only complaints would be that the elevator and hallways smelled horrible. Luckily the room smelled fine. I would stay here again.

Was this review helpful? Yes 1
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. We hope to see you again soon. More

Drummonds, Tennessee
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 21, 2014

I am giving this hotel 4 stars the front desk all 3 shifts were beyond sweet, kind, and exceptional. The price was high, I went through bookinghotel.com and normally I would NEVER pay $99 a night for Quality Inn, however this must have been a busy weekend for St. Louis because everything else was booked. 3 rooms $99.00 a pop,... More

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positve review of our hotel. We hope to see you again soon. More

Harrodsburg, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

Really nice overall: staff quite pleasant and helpful. Restaurants, Wal-Mart, etc. within 1 block of hotel. Room quite pleasant. We arrived worn out; just wanted a quiet, comfortable place to rest. Motel definitely exceeded our expectations. Would stay here again - very pleased.

Was this review helpful? Yes 1
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the wonderful review of our hotel. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to... More

Ofallon, IL
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 27, 2014

The property is well taken care of....Clean and updated. The staff, especially Sally, goes out of their way to make your stay comfortable. The close proximity to restaurants, shopping, and entertainment is a big plus. Our stay was for business but it would be equally enjoyable for a family stay. The pool is wonderful. We will definitely stay here again.

Was this review helpful? Yes
GMIL027, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure... More

Littleton, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 24, 2014

Got a good rate using coupon book we picked up at the visitors center on the freeway. (better than rates I see on these reviews). OK place, enjoyed the strip mall next door.... live music on the sidewalk and frozen yogurt shop. The little bed pillows were a little strange.

Was this review helpful? Yes
GMIL027, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for taking the time to write a review. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a... More

Keensburg, Illinois
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 23, 2014

We stayed here 8 years for our son's wedding. Was very nice. Looked online for rates...$80.00. When I called the motel, they would not honor that rate.We had a non-smoking room. First thing when we get there, there is a cigarette hole in the middle of the bedspread. Then, I went I to the bathroom, and there was a cigarette... More

Was this review helpful? Yes 1
GMIL027, General Manager at Quality Inn O'Fallon, responded to this review

I sincerely apologize that your experience was anything less than satisfying. Your comments have been shared with our staff and the issues addressed. We hope that you will give us another opportunity to serve you again. More

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Additional Information about Quality Inn O'Fallon

Address: 1409 West US 50, O'Fallon, IL 62269
Phone Number:
Location: United States > Illinois > O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn O'Fallon 2*
Number of rooms: 74
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Also Known As:
O'fallon Quality Inn
Quality Inn O'Fallon IL

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