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Quality Inn O'Fallon

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1409 West US 50, O'Fallon, IL 62269
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Quality Inn O'Fallon
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Quality Inn O'Fallon
Quality Inn O'Fallon
Quality Inn O'Fallon
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87 reviews from our community

Traveler rating
    36
    32
    9
    4
    6
See reviews for
29
18
7
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • All months
    (87)
  • Mar-May only
    (23)
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    (27)
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East Chicago, Indiana
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was worried about this hotel because of the pictures I'd seen online, so it was a nice surprise to find that my room was updated with newer furniture, and a new refrigerator, tv, and microwave. The room was also very clean. It was a rather small room, though, and the bathroom light couldn't be turned on without also turning... More 

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Excels
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I called ahead and was greeted by a friendly voice and assured me of availability and that our small dog would be welcome. Tiki at the front desk was so cute and fun and after a day of our being on the road, so refreshing. She was very helpful in finding a room suitable for us and recommending a good... More 

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. It is always a pleasure to receive positive feedback. We hope to see you again soon. More 

Lewisville, North Carolina
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 5, 2015

Everything was mostly OK, except the light in the bathroom was really dim. I don't know about other rooms, but ours had the tub and toilet in a separate room and the sink in the room. Personal preference, but we just don't like that arrangement. This is also another pet friendly motel with no real provisions for walking pets outside.... More 

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HotelGM-STL, Guest Relations Manager at Quality Inn O'Fallon, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More 

Johnston, Iowa
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

This a nice motel just east of St Louis. You can avoid the morning rush hour if you head north, east or south. The room was spacious and comfortable. It was a cold night and the room was cold (the heat had been turned off), but it heated quickly. The breakfast had a nice selection. The only negative was the... More 

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HotelGM-STL, Guest Relations Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. We hope to see you again soon. More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed November 3, 2014

I cannot say enough good about Tiki, who works at this Quality Inn. She was incredibly knowledgeable on the phone when our soccer parents were calling to book their rooms that we had reserved in a block. Upon arrival, she was sweet, friendly, and incredibly helpful. She obviously takes a lot of pride in her job, works hard, and made... More 

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HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 26, 2014

I checked in late in the evening and was greeted by Tiki she quickly checked me in. A great personality makes me want to come back. I asked her where to eat she recommended Schiappa's next door. Excellent food and friendly staff as well. If you're coming through O'Fallon I recommended staying the Quality Inn for clean and comfortable stay.

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to... More 

1 review
5 of 5 stars Reviewed October 25, 2014

There are hundreds of hotels in this area and I have ayed at quite a few of them but none can equal the Quality Inn. First let me explain the service and when I say they are amazing it's facts because they're kind, quick to help anything and are extremely polite. Next are the rooms which are spacious with amazing... More 

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to... More 

Marshall, Missouri
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

Dirty floor, greasy smeared dirty tables, smeared vomit on bathroom floor. Had no other handicapped rooms available, did not clean my room, did not refund my money, still have not heard from manager. Horrible. The clerk was not helpful, terrible customer service. Stay somewhere else.

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

We sincerely apologize that your experience was anything less than satisfying. Your comments have been shared with our staff and the issues addressed. We hope that you will give us another opportunity to serve you again. More 

Cape Coral, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 24, 2014

Always stay at this hotel when traveling through the area. Friendly and professional staff, comfortable rooms and good breakfast. Fairly new hotel that is always a welcome sight after a day of traveling.

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

Thank you for the positive review of our hotel. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope to see you again soon More 

1 review
1 of 5 stars Reviewed September 12, 2014

Bed Bugs!!! They came out around 10:00pm. We looked at the bedding, along the edges of the mattress and between the mattress and box springs, but found no tell tale signs of them. However, they just kept coming!!! It was absolutely terrifying!!! The staff was very concerned, but after that, we bagged up our belongings and vacated the hotel. They... More 

Was this review helpful? Yes
HotelGM-STL, General Manager at Quality Inn O'Fallon, responded to this review

I apologize that your stay was anything less than satisfying. I can assure you that your experience and comments have been shared with our team to help improve our service. Our procedure in the case of bed bug complaints is very thorough once confirmed. The room is taken out of service and is not placed back in our inventory until... More 

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