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Extended Stay America - St. Louis - O' Fallon, IL

2.0 of 5
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154 Regency Park, O'Fallon, IL 62269
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Extended Stay America - St. Louis - O' Fallon, IL
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Ranked #10 of 12 Hotels in O'Fallon
A recent review
5 of 5 stars Reviewed November 17, 2014
martrice
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46 reviews from our community

Traveler rating
    14
    13
    7
    3
    9
See reviews for
14
3
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (46)
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    (10)
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    (18)
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    (12)
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1 review
1 of 5 stars Reviewed 4 weeks ago

I reserved a room online about 2 days ago, paid in full I heard good reviews so that is why I choose this one. After a long night of driving I finally get to the hotel looks real nice inside. In the front desk there's a sign saying they will be back there helping a customer. So ok I wait... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the service and check-in you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken measures to ensure your experience is not repeated and reviewed our... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Arrived 30 mins ago and still haven't got checked in, called the front desk for assistance, she said she'll be here to assist us in a minute and still no sign of her and on top of that heard her in the back room .. never would I come back again and haven't even stayed a night yet.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with our front desk staff and reviewed our check-in process. I have also reminded them of... More 

1 review
5 of 5 stars Reviewed November 17, 2014

I was completely satisfied with my overall stay,the staff was very nice and helpful. Dana is such a pleasure to see every morning,no matter how busy she is,she makes time for you.I also liked the fact that I can customize my kitchen,being able to prepare meals as if I was at home was great for me. It saved me money... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

The staff and I read your review and would like to thank you for taking the time to post a review . It is truly rewarding as the manager to read such wonderful comments regarding you overall stay with us. I am very proud of our team for meeting and exceeding your expectations starting with friendliness of the staff and... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

Fourth year in a row to stay here. We stayed Tuesday through Saturday. Nice as always. Room clean. Beds comfortable. TV sits a little lower than I like but not uncomfortable. This is an extended stay so you don't get daily service. We requested and recieved pots and pans and dishes. We traded towels when needed and put our garbage... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

Deborah - Thank you for the positive feedback you provided in your review. It is so rewarding to read that you had another wonderful stay with us. We are so proud to have provided you with a clean, comfortable room. The staff and I are glad to read that you found our service to be so excellent and polite. Thank... More 

Columbus, Ohio
1 review
4 of 5 stars Reviewed September 17, 2014

The hotel property was very well maintained and the rooms were well worth the price. The staff was most professional and made our stay really nice. Tara was a big help giving directions and making sure we had everything we needed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay and that my staff provided you with such great service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to the area. More 

Chicago, Illinois, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 3, 2014

This hotel was so bad, I just copied the review before me!! I've stayed places that were terrible looking and were better than this, at least the service was good there. The room was just lackluster,the hotel smelled moldy and unsanitary.The amenities were the worst that I have ever seen.No room service was available and you had to go and... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed September 2, 2014

The room was just lackluster,the hotel smelled moldy and unsanitary.The amenities were the worst that I have ever seen.No room service was available and you had to go and ask for either towels or any sort of room service which was not available during our family reunion and all of the rooms that were requested and advertised for our family... More 

Was this review helpful? Yes
Mishicot, Wisconsin, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 30, 2014

Rude evening staff. They dont provide housekeeping, you have to bring your used towels down befor they will provide clean ones. There is no equipted kitchen, as it claims on their website. You have to ask for everything and get attitude from the staff. Reserved non smoking room, didnt have one and the smoking floor is overwhelmingly stinky. Booked several... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed to read that you received such poor service from my staff and that they made requesting kitchen items such an inconvenience for you. In response to your feedback, I will be meeting with them to review customer service standards and to ensure that we are making it... More 

Fort Collins, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2014

I stayed in this hotel for three days during a leisure trip in St. Louis. I loved it a lot. The room was spacious and was decorated nicely. I used the kitchen and cooked a lot. It felt really nice to feel like being at home and able to have my own cooked food. There was no house keeping during... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your positive review. We are pleased to read that you found your room to be spacious and that you appreciated your kitchen. We appreciate you letting us know about the odor in our common areas. I will be meeting with my housekeeping staff... More 

Lexington, Kentucky
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

Just needed a clean safe place to stay overnight while travelling to Colorado. This hotel fit my needs perfectly. The staff were all kind and helpful. If travelling through this area again, I wouldn't hesitate to stay here.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, IL, responded to this review

Mary - Thank you for taking the time to write a review of your stay. We truly appreciate your comments regarding our hotel being clean and safe. We are proud of our staff for taking great care of you during your stay with us. Thank you again for your review. We look forward to seeing you in the future, should... More 

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