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Extended Stay America - St. Louis - O' Fallon

2.0 of 5
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154 Regency Park, O'Fallon, IL 62269
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1 room 1 adult
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Extended Stay America - St. Louis - O\\
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55 Reviews from our TripAdvisor Community

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East Saint Louis, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 2, 2015

The first room given to us smelled really bad, the towel rack was coming apart (nails for the rack were on the sink) and there was what looked to be a blood stain in the toilet. Asked for another room which was better but not nearly as spacious as I expected for a family of four. Staff not very friendly.... More 

Helpful?
Thank M0chaB123
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have met with the entire staff to ensure that we are thoroughly inspecting rooms and providing each guest with professional customer... More 

Saint Louis, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 26, 2015 via mobile

The people at the front desk treated me like family (family they actually liked). Very warm and friendly. Good place to stay, just for the front desk with no "attitude ". Rooms were completely acceptable, which is unusual for this chain. They're normally overpriced after the current remodeling. Reasonable rates and great customer serviceservice.

Helpful?
Thank rjs5985
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for your positive review. I’m thrilled to read that you found our hotel to be a great value! I truly appreciate your comments regarding our friendly and accommodating staff. Thank you for your kind words. The staff and I would love to provide you with another enjoyable stay in the future. More 

St.Louis region
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 1, 2015

We stayed here for an impromptu overnight. We got a nice deal for the room. This place is all studio suites. However, even if your didn't need the kitchen stuff, the rooms are generally oversized from a typical hotel room. Tips: They specialize for folks who need rooms for weeks or months at a time. Tips: They "breakfast" amounted to... More 

Helpful?
Thank j2362482b
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Newport News
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 21, 2015

This has put a bad taste in my mouth for extended stays. I understand its an extended stay but for real can you at least have a pool or hot tub. Concerning the price... having to call down stairs for pots and pas was time consuming. The trash was not emptied in a timely manner. So much trash in the... More 

Helpful?
Thank Shenay L
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for the feedback about your stay at our hotel. I appreciate your kind comments regarding our staff; however, I sincerely apologize that our amenities were not to your expectations. In response to your feedback, we will take your comments and coach our team to provide better service in the future. Thanks to your feedback, we can continue to... More 

Travelers are raving about these O'Fallon hotels

South Roxana, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 12, 2015 via mobile

I love this hotel. Stayed here numerous times over the past couple months when I would be in town on business, and they even remembered my name. Love the rooms, love the service, and the staff is fantastic. Precious, Dale, and the rest of the team there, thank you! Pick this hotel first if you're in the area!

Helpful?
Thank krazen
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our hotel. It is so rewarding to read that you had another great stay with us. I’m glad you enjoyed our comfortable rooms and friendly customer service. Thank you for your kind words. The staff and I would love to provide... More 

chicago IL
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 27, 2015

We were in town to attend a high school reunion and to visit with family - the location was very convenient, and though it was by no means luxurious, our room with king bed was clean, spacious, and comfortable. What really made a difference was the professional and friendly staff - the kind lady at the front desk (sorry, I... More 

Helpful?
Thank cathbus
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that we were able to provide you with a clean and comfortable room. I truly appreciate your comments regarding our friendly and accommodating staff! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 22, 2015

I booked 1 night on Hotwire and I will be honest, was disappointed when I found out it would be at Extended Stay America due to a previous horrible experience at another Extended Stay America in the St. Louis area. But using Hotwire, there are no refunds so I had to just prepare myself. I had read the reviews and... More 

Helpful?
Thank Melanie L
Newport News, Virginia
Level Contributor
4 reviews
3 of 5 stars Reviewed July 1, 2015

Considering the cost, I was disappointed to see there was no pool, hot tub or gym area. The rooms and hallway reeked of old smoke and new smoke. I ended up spraying the hallway and my room everyday just to combat the smell. The hotel could use an upgrade. Wallpaper was peeling off, molding in bathroom was bad. BRING YOUR... More 

Helpful?
Thank Shenay L
Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken measures to ensure your experience is not repeated. Thank you very much... More 

Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 21, 2015 via mobile

Stayed at this property for almost 5 months this winter and spring. It's a transitional place with enough amenities to get by with. Nothing fancy. What sets this place apart from others is the friendly staff. Dana and her team were always helpful and courteous. There is no fitness facility here which would have been nice.

Helpful?
Thank KyleS582
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for taking the time to write such wonderful things about your stay at our hotel. I’m so glad we were able to accommodate your needs with a comfortable room and friendly customer service. I am excited to share your comments with our staff! Once more, thank you for posting your review. We look forward to having you visit... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 25, 2015

I reserved a room online about 2 days ago, paid in full I heard good reviews so that is why I choose this one. After a long night of driving I finally get to the hotel looks real nice inside. In the front desk there's a sign saying they will be back there helping a customer. So ok I wait... More 

Helpful?
2 Thank victormol
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the service and check-in you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken measures to ensure your experience is not repeated and reviewed our... More 

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