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Extended Stay America - St. Louis - O' Fallon

2.0 of 5
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154 Regency Park, O'Fallon, IL 62269
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Extended Stay America - St. Louis - O' Fallon
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Ranked #10 of 12 Hotels in O'Fallon
A recent review
4 of 5 stars reviewed 2 days ago
cathbus chicago IL
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50 Reviews from our TripAdvisor Community

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Traveler rating
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    15
    9
    3
    9
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14
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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chicago IL
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were in town to attend a high school reunion and to visit with family - the location was very convenient, and though it was by no means luxurious, our room with king bed was clean, spacious, and comfortable. What really made a difference was the professional and friendly staff - the kind lady at the front desk (sorry, I... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked 1 night on Hotwire and I will be honest, was disappointed when I found out it would be at Extended Stay America due to a previous horrible experience at another Extended Stay America in the St. Louis area. But using Hotwire, there are no refunds so I had to just prepare myself. I had read the reviews and... More 

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Newport News, Virginia
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

Considering the cost, I was disappointed to see there was no pool, hot tub or gym area. The rooms and hallway reeked of old smoke and new smoke. I ended up spraying the hallway and my room everyday just to combat the smell. The hotel could use an upgrade. Wallpaper was peeling off, molding in bathroom was bad. BRING YOUR... More 

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Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken measures to ensure your experience is not repeated. Thank you very much... More 

Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 21, 2015

Stayed at this property for almost 5 months this winter and spring. It's a transitional place with enough amenities to get by with. Nothing fancy. What sets this place apart from others is the friendly staff. Dana and her team were always helpful and courteous. There is no fitness facility here which would have been nice.

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Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for taking the time to write such wonderful things about your stay at our hotel. I’m so glad we were able to accommodate your needs with a comfortable room and friendly customer service. I am excited to share your comments with our staff! Once more, thank you for posting your review. We look forward to having you visit... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 25, 2015

I reserved a room online about 2 days ago, paid in full I heard good reviews so that is why I choose this one. After a long night of driving I finally get to the hotel looks real nice inside. In the front desk there's a sign saying they will be back there helping a customer. So ok I wait... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the service and check-in you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken measures to ensure your experience is not repeated and reviewed our... More 

1 review
1 of 5 stars Reviewed March 25, 2015

Arrived 30 mins ago and still haven't got checked in, called the front desk for assistance, she said she'll be here to assist us in a minute and still no sign of her and on top of that heard her in the back room .. never would I come back again and haven't even stayed a night yet.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with our front desk staff and reviewed our check-in process. I have also reminded them of... More 

1 review
5 of 5 stars Reviewed November 17, 2014

I was completely satisfied with my overall stay,the staff was very nice and helpful. Dana is such a pleasure to see every morning,no matter how busy she is,she makes time for you.I also liked the fact that I can customize my kitchen,being able to prepare meals as if I was at home was great for me. It saved me money... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

The staff and I read your review and would like to thank you for taking the time to post a review . It is truly rewarding as the manager to read such wonderful comments regarding you overall stay with us. I am very proud of our team for meeting and exceeding your expectations starting with friendliness of the staff and... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

Fourth year in a row to stay here. We stayed Tuesday through Saturday. Nice as always. Room clean. Beds comfortable. TV sits a little lower than I like but not uncomfortable. This is an extended stay so you don't get daily service. We requested and recieved pots and pans and dishes. We traded towels when needed and put our garbage... More 

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Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Deborah - Thank you for the positive feedback you provided in your review. It is so rewarding to read that you had another wonderful stay with us. We are so proud to have provided you with a clean, comfortable room. The staff and I are glad to read that you found our service to be so excellent and polite. Thank... More 

Columbus, Ohio
1 review
4 of 5 stars Reviewed September 17, 2014

The hotel property was very well maintained and the rooms were well worth the price. The staff was most professional and made our stay really nice. Tara was a big help giving directions and making sure we had everything we needed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay and that my staff provided you with such great service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to the area. More 

Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 3, 2014

This hotel was so bad, I just copied the review before me!! I've stayed places that were terrible looking and were better than this, at least the service was good there. The room was just lackluster,the hotel smelled moldy and unsanitary.The amenities were the worst that I have ever seen.No room service was available and you had to go and... More 

Was this review helpful? Yes 1
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