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All 11 O'Fallon hotels

Candlewood Suites O'Fallon

2.0 of 5 Hotel   |   1332 Park Plaza Drive, O'Fallon, IL 62269
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66%
Ranked #7 of 11 hotels in O'Fallon
A recent review
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30 people have reviewed this hotel

Traveler rating
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Barrington, IL
Top Contributor
89 reviews 89 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 9, 2014

Nice studio room with kitchenette. Loved the workout equipment & free laundry (yes, I used both and they performed well). Nice shopping mall is several miles away along with several grocery stores, nice restaurants, theater and services. Great for business. My room was a bit beat up (chairs & bedspread) but that was certainly acceptable for the rate paid.

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Clarksville, Maryland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2014

For a business trip of several months, I had two main criteria for choosing a place to stay: 1) Suite (separate bedroom and living area) and 2) Kitchen with stove. Near Scott SFB, only Candlewood Suites met both criteria. The queen suite was spacious and well laid out. There were plenty of conveniently place outlets for charging devices, etc., which... More

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Grafton, Wisconsin
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2014

Instead of the usual two treadmills (that are old) and sometimes a bike, this hotel has those common things (but new and quality) plus weight lifting machines for a complete body workout. The establishment is clean. It has 3 places to eat not more than 30 yards away (Chevys, O'Charleys and Hot Shots Sports Bar & Grill). You get 10%... More

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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed January 20, 2014

Recently, our insurance company sent us to Candlewood Suites to stay. What a great choice! The Candlewood Suites' staff and ambience emit a "home away from home" atmosphere. The staff proved helpful and kind. Also, things like home baked cookies and submarine sandwiches set out on different days of the week created a feeling of "family" even for people just... More

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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 27, 2013

Some employees are not as friendly as they could be, manager seems rude. No swimming pool. Sometimes has shady guests staying in hotel (loud music playing, large groups of people), they do not screen which guests get to stay there, seems like the clientele could be better.

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IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear shelly s, Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. We want our guest to have a pleasant and professional experience when interacting with our staff and staying... More

Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013

Room very clean. Anthony and the rest of the staff were friendly and very helpful with local directions. Late checkouts from weekend, had to wait for towels, but room was ready. Was there for rams/seahawks game. Hotel loaded with sports fans.

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Burna, Kentucky
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

Everything about this place was great except the beds, they were hard as a brick I don't understand why hotels always have beds like this. If like a hard bed this was a good clean place very nice staff it was very nice.

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Winston Salem, North Carolina
Top Contributor
152 reviews 152 reviews
46 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed August 1, 2013

Stayed here for 3 weeks and the whole time the laundry room was never full functioning. The second floor dryer was broken, the 1st floor had a dryer out the entire time and the washers had missing knobs so you have no idea what temps you are using. The management is a joke as they only have signs up that... More

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IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear glendale215, Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect. Please accept our sincerest apologies for the inconvenience you had with our laundry facilities. We are truly sorry for the dissatisfaction this has caused you... More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 28, 2013

This is the most terrible Candlewood ever stayed at. Checkin took about 20 minutes as nothing was ready. Woman at the front desk was the only staff member in the whole hotel. Hallway on 4th floor smelled like urine, edges of the carpets in the rooms and hallways looked dusty as if they never vacumed them before. Bathroom counter had... More

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IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear ZGeorge, Thank you for staying with us and providing us with your valuable feedback. It is most disappointing to hear of your overall dissatisfaction and we are truly sorry our hotel did not live up to your expectations. We also regret you were not satisfied with the condition of the room you received. I have taken note of your... More

Arbor Vitae
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 26, 2013

8 Night stay. Hotel is tucked back in a nice location just off the highway. My room was clean and comfortable per usual with Candlewood properties. They are pet friendly (as most are) and had a lot of green space for walking / exercising my dog. There are a few restaurants within walking distance, and grocery shopping (walmart) less than... More

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JohnVC, Manager at Candlewood Suites O'Fallon, responded to this review

Dear RFDave, Thanks for staying with us! We are glad to hear you enjoyed your stay, we hope to see you again next time you are in the St. Louis area! Thanks, John More

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Additional Information about Candlewood Suites O'Fallon

Also Known As:
Candlewood O'fallon
O'fallon Candlewood Suites
O'fallon Candlewood
Candlewood Suites O'Fallon IL
Address: 1332 Park Plaza Drive, O'Fallon, IL 62269
Phone Number:
Location: United States > Illinois > O'Fallon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 11 hotels in O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites O'Fallon 2*
Official Description (provided by the hotel):
At the Candlewood Suites O'Fallon Illinois Hotel, we put the amenities where they really count: in your room. Big, built for comfort or an extended stay. It's the ultimate suite hotel for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the DVD / VCR Combo. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Pets Are Welcome with a fee of $75 for 1-6 nights or $150 for 7 + nights. Room cleaning is provided once every 7 days.Maximum number of guests allowed per room including children is 2 in a room with one bed and 4 in a room with two beds. The front desk is open from 7am - 11pm. ... more   less 
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