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Candlewood Suites O'Fallon

2.0 of 5 1332 Park Plaza Drive, O'Fallon, IL 62269
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Candlewood Suites O'Fallon
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Candlewood Suites O'Fallon
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39 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Normal, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 31, 2014

We were told that our soccer team HAD to stay at this hotel for a tournament in town. We booked a queen studio suite online which was said to sleep 5 people. Queen bed with a pull out sofa. My family arrived, 2 adults and 2 kids (12 yr old girl and 9 yr old boy), the front desk clerk... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Jen_N_Matt_Jones, Thank you for taking time to post a review about our hotel. I am glad to hear that you found our staff helpful. On the other hand, I understand that some aspects of our hotel fell below your expectations particularly with our room accommodations. Please accept our sincere apologies for any inconvenience you may have experienced. I have... More 

Knoxville, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 26, 2014

Nice property with the usual Candlewood amenities. Front desk is staffed 24/7 at this Candlewood, which is not the case at some of them. (We were relieved to find this since we arrived very late). Overall clean and well kept. The only negative in our room was a broken recliner chair.

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Good day! Thank you for your kind words regarding our property. We are please to offer staffing 24/7 at our Candlewood. I do want to apologize for the recliner. We are in the process of replacing and repair those not. If not for reviews from our wonderful Candlewood guests we sometimes would not be aware of issues. Please come and... More 

Top Contributor
76 reviews 76 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 24, 2014

Which is a shame because it's a relatively new property in a convenient area. It's off I-64 EB from east of St Louis. It has several eateries within a.5 min WALK. It has (nearly) new chairs (which need a break in period to be REALLY comfortable).The TV has the first 80 channels of the local cable listing ( including NFL... More 

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

I am glad you like the location and design of our rooms. I am truly sorry you had the issues you did with the walls and floors. This is not something I had been informed of in the past. As the new General Manager for the hotel finding out information from our trusted guests is of utmost importance. Again, thank... More 

Lees Summit MO.
Top Contributor
107 reviews 107 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 16, 2014

Traveling to Kentucky...spent the night at Candlewood, not expecting a whole lot. Wow for the price it was great, very comfortable bed and nice clean room. Staff very helpful and many conviences for people having to stay a longer time. Surprised to find they even rent various equipment for longer stays that you might not think of packing. In anycase... More 

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

"Another Great Find"...what awesome words to hear from a new guest. We strive to make our hotel more like a Home Away from Home for our guests. Sounds like we succeeded on your stay. Please come back and see us again! More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 14, 2014

Old furniture with tears..dvd had to get front desk to help which took up our quiet time together..he was nice but had to make several trips to our room due to no batteties n really didnt know how to connect it

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Ramona C, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your... More 

17 reviews 17 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 14, 2014

We just stayed this past weekend at the Candlewood Suites in O'Fallion. We were greeted when we walked in. There were three of us in a 2 room suite. Though we were only given one key, we did request a second one and was given it. Just thought they should of automatically give us 2 keys. Our room was clean.... More 

Was this review helpful? Yes 1
Shelbyville, Indiana
1 review
5 of 5 stars Reviewed June 26, 2014

Best hotel ever! I will stay at candlewood any time vs. Any hotel. Full size fridge, stove top to cook on. Microwave. Big spacious rooms. Feels more like your own apartment. Very clean, very UP to date decor. Check in took about 15 minutes due to us checking in very late and the only girl working was taking a guest... More 

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1 review
5 of 5 stars Reviewed June 22, 2014

I was very impressed with the this hotel, for the price the rooms were spacious, they had full kitchens in the ones we stayed in. I could not believe how nice of a hotel this was for the money, you would expect a hotel that accepts pets to be kind of dumpy not this one, the rooms were clean, TV's... More 

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O'Fallon, Illinois
4 reviews 4 reviews
4 of 5 stars Reviewed June 8, 2014

Coming back from overseas I stayed in the Candlewood Suites Hotel until a house on Scott Air force Base opened up. The staff were terrific and friendly in helping me adjust being in states again and responded to any questions I had in a timely manner. During my one month stay I adopted a dog and the staff welcomed her... More 

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Barrington, IL
Top Contributor
89 reviews 89 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 9, 2014

Nice studio room with kitchenette. Loved the workout equipment & free laundry (yes, I used both and they performed well). Nice shopping mall is several miles away along with several grocery stores, nice restaurants, theater and services. Great for business. My room was a bit beat up (chairs & bedspread) but that was certainly acceptable for the rate paid.

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites O'Fallon

Address: 1332 Park Plaza Drive, O'Fallon, IL 62269
Phone Number:
Location: United States > Illinois > O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites O'Fallon 2*
Number of rooms: 79
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Also Known As:
Candlewood O'fallon
O'fallon Candlewood Suites
Candlewood Suites O'Fallon IL

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