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Candlewood Suites O'Fallon

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1332 Park Plaza Drive, O'Fallon, IL 62269
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Candlewood Suites O'Fallon
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48 Reviews from our TripAdvisor Community

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Traveler rating
    14
    15
    12
    5
    2
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15
9
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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    (48)
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    (8)
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    (14)
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    (12)
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    (14)
All months
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms here are well laid out and a good size! There is enough room that you don't feel like you're staying in a cramped space. The kitchen area is well sized and contains all the amenities you would expect. The desk is nice and large. The bathroom is also a good size. My room was also well cleaned. The... More 

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Decatur, Alabama
Level Contributor
14 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here over the fourth of July weekend. The staff was nice and gave us recommendations on local resturants. The hotel was pretty clean. The room we stayed in had a very clean bathroom and overall the room was clean, however, the carpet was gross. I wore my flip flops around the room. They really could stand to shampoo the... More 

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1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

I chose this hotel because it had a well equipped kitchen and did not have those horrible continental breakfasts. 1)Customer service was great. 2)The room was well designed. 3)They have a DVD in the room and you can check out free dvds if you end up stuck at the hotel on a rainy day. 4)You can borrow small appliances such... More 

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Bloomington, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 15, 2015

This was our first stay at a Candlewood Suites and did not research it to know that it is affiliated with Extended Stay. The facility was clean and the staff very pleasant. The bed comfort was average, and unfortunate for us, our room was right outside of the elevator (room 209).

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Jackson, tn
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

I am a Platinum IHG member and usually book at Holiday Inn. Thought I would experience a different hotel in the same chain (and save a little $). Greetings from the staff were very friendly and covered all the bases from room cleaning ( once every 7 days) to the free guest laundry (just saved $8). Rooms are clean to... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed February 26, 2015

We stayed valentines day weekend. Was not expecting the mini kitchenette-we did know there was a full sized fridge, but not burners, and pots and pans and a dishwasher too.very nice room for the price, VERY friendly and nice front desk staff.

Was this review helpful? Yes
Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Dear Tony P: I am so happy that we exceeded your expectations here at the Candlewood Suites, O'Fallon, Illinois. Valentine's Day is a very special occasion, and it warms my heart to know that we helped in making your's memorable. I truly hope that you come back and visit us again in the near future. Stop by my office and... More 

Carbondale, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 17, 2015

I read a lot of reviews before I booked here. I will start with the positives. The staff--wonderful!! They were all so nice, very friendly and helpful. The kitchen was well stocked. We had a regular room, not the suite. It has a full size fridge, cooktop stove, no oven, microwave, and sink. The cabinets are stocked with some silverware... More 

Was this review helpful? Yes
Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Good Day! Thank you for taking the time to review our property. By you taking this time it gives us the feedback we need to improve issues that guest may have. I am very pleased that you were happy with our staff and the cleanliness of our hotel. However, I wish that you did not have the issues that you... More 

Kelso, Missouri
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 10, 2015 via mobile

I booked a room at the Candlewood Suites in O'fallon as I was going to be at an event in the area. I had never stayed at a Candlewood before so I didn't know what set it apart from other IHG brands. They are basically geared towards extended stay guests to bridge the gap between hotels and apartments. When I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Chris M, I appreciate you taking the time to comment about your recent stay at our hotel. It is nice to note that the rooms are well to your liking and regarded the comfortable bed. However, it is regrettable if the the air conditioning unit prevented you for having a good night sleep. I can assure you that your... More 

Atlanta, Georgia
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 1, 2015

My wife and I stayed here for the night while passing through on our way from Dallas to Detroit for a family funeral. We had our small dog with us and I used IHG points for my stay. When we checked in at 10:30pm I was shocked at the pet fee of $75.00 for one night. I don't mind paying... More 

Was this review helpful? Yes
Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Dear Colin: I am sorry you were issues you had with your credit card. I will make sure to go over these items with my front desk staff. We strive for every guest to have a great experience hear and it displeases me that you did not. Please feel free to contact me at the hotel if you would like... More 

Normal, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 31, 2014

We were told that our soccer team HAD to stay at this hotel for a tournament in town. We booked a queen studio suite online which was said to sleep 5 people. Queen bed with a pull out sofa. My family arrived, 2 adults and 2 kids (12 yr old girl and 9 yr old boy), the front desk clerk... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Jen_N_Matt_Jones, Thank you for taking time to post a review about our hotel. I am glad to hear that you found our staff helpful. On the other hand, I understand that some aspects of our hotel fell below your expectations particularly with our room accommodations. Please accept our sincere apologies for any inconvenience you may have experienced. I have... More 

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