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Candlewood Suites O'Fallon

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1332 Park Plaza Drive, O'Fallon, IL 62269
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Candlewood Suites O'Fallon
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Candlewood Suites O'Fallon
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44 reviews from our community

Traveler rating
    12
    14
    11
    5
    2
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13
8
5
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jackson, tn
Top Contributor
96 reviews 96 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

I am a Platinum IHG member and usually book at Holiday Inn. Thought I would experience a different hotel in the same chain (and save a little $). Greetings from the staff were very friendly and covered all the bases from room cleaning ( once every 7 days) to the free guest laundry (just saved $8). Rooms are clean to... More 

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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed February 26, 2015

We stayed valentines day weekend. Was not expecting the mini kitchenette-we did know there was a full sized fridge, but not burners, and pots and pans and a dishwasher too.very nice room for the price, VERY friendly and nice front desk staff.

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Dear Tony P: I am so happy that we exceeded your expectations here at the Candlewood Suites, O'Fallon, Illinois. Valentine's Day is a very special occasion, and it warms my heart to know that we helped in making your's memorable. I truly hope that you come back and visit us again in the near future. Stop by my office and... More 

Carbondale, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 17, 2015

I read a lot of reviews before I booked here. I will start with the positives. The staff--wonderful!! They were all so nice, very friendly and helpful. The kitchen was well stocked. We had a regular room, not the suite. It has a full size fridge, cooktop stove, no oven, microwave, and sink. The cabinets are stocked with some silverware... More 

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Good Day! Thank you for taking the time to review our property. By you taking this time it gives us the feedback we need to improve issues that guest may have. I am very pleased that you were happy with our staff and the cleanliness of our hotel. However, I wish that you did not have the issues that you... More 

Kelso, Missouri
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 10, 2015 via mobile

I booked a room at the Candlewood Suites in O'fallon as I was going to be at an event in the area. I had never stayed at a Candlewood before so I didn't know what set it apart from other IHG brands. They are basically geared towards extended stay guests to bridge the gap between hotels and apartments. When I... More 

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IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Chris M, I appreciate you taking the time to comment about your recent stay at our hotel. It is nice to note that the rooms are well to your liking and regarded the comfortable bed. However, it is regrettable if the the air conditioning unit prevented you for having a good night sleep. I can assure you that your... More 

Atlanta, Georgia
Top Contributor
51 reviews 51 reviews
31 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 1, 2015

My wife and I stayed here for the night while passing through on our way from Dallas to Detroit for a family funeral. We had our small dog with us and I used IHG points for my stay. When we checked in at 10:30pm I was shocked at the pet fee of $75.00 for one night. I don't mind paying... More 

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Dear Colin: I am sorry you were issues you had with your credit card. I will make sure to go over these items with my front desk staff. We strive for every guest to have a great experience hear and it displeases me that you did not. Please feel free to contact me at the hotel if you would like... More 

Normal, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 31, 2014

We were told that our soccer team HAD to stay at this hotel for a tournament in town. We booked a queen studio suite online which was said to sleep 5 people. Queen bed with a pull out sofa. My family arrived, 2 adults and 2 kids (12 yr old girl and 9 yr old boy), the front desk clerk... More 

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IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Jen_N_Matt_Jones, Thank you for taking time to post a review about our hotel. I am glad to hear that you found our staff helpful. On the other hand, I understand that some aspects of our hotel fell below your expectations particularly with our room accommodations. Please accept our sincere apologies for any inconvenience you may have experienced. I have... More 

Travelers are raving about these O'Fallon hotels

Knoxville, Tennessee
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 26, 2014

Nice property with the usual Candlewood amenities. Front desk is staffed 24/7 at this Candlewood, which is not the case at some of them. (We were relieved to find this since we arrived very late). Overall clean and well kept. The only negative in our room was a broken recliner chair.

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

Good day! Thank you for your kind words regarding our property. We are please to offer staffing 24/7 at our Candlewood. I do want to apologize for the recliner. We are in the process of replacing and repair those not. If not for reviews from our wonderful Candlewood guests we sometimes would not be aware of issues. Please come and... More 

Tallahassee
Top Contributor
81 reviews 81 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 24, 2014

Which is a shame because it's a relatively new property in a convenient area. It's off I-64 EB from east of St Louis. It has several eateries within a.5 min WALK. It has (nearly) new chairs (which need a break in period to be REALLY comfortable).The TV has the first 80 channels of the local cable listing ( including NFL... More 

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Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

I am glad you like the location and design of our rooms. I am truly sorry you had the issues you did with the walls and floors. This is not something I had been informed of in the past. As the new General Manager for the hotel finding out information from our trusted guests is of utmost importance. Again, thank... More 

Lees Summit MO.
Top Contributor
131 reviews 131 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 16, 2014

Traveling to Kentucky...spent the night at Candlewood, not expecting a whole lot. Wow for the price it was great, very comfortable bed and nice clean room. Staff very helpful and many conviences for people having to stay a longer time. Surprised to find they even rent various equipment for longer stays that you might not think of packing. In anycase... More 

Was this review helpful? Yes
Laura-Candlewood, General Manager at Candlewood Suites O'Fallon, responded to this review

"Another Great Find"...what awesome words to hear from a new guest. We strive to make our hotel more like a Home Away from Home for our guests. Sounds like we succeeded on your stay. Please come back and see us again! More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 14, 2014 via mobile

Old furniture with tears..dvd had to get front desk to help which took up our quiet time together..he was nice but had to make several trips to our room due to no batteties n really didnt know how to connect it

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Ramona C, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your... More 

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