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Suburban Extended Stay

2.0 of 5
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148 Regency Park, O'Fallon, IL 62269
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Suburban Extended Stay
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Ranked #11 of 12 Hotels in O'Fallon
A recent review
4 of 5 stars Reviewed August 18, 2014
Courtney1976 Saint Libory, Illinois, United States
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10 reviews from our community

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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nashville, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel was in a good location with friendly staff at a reasonable rate. The rooms however, were in need of repair. Carpet was frayed, chair seats were in bad repair and generally needed a good cleaning. We were disappointed and would spend more to stay somewhere else.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 4, 2014

As we arrived, the hotel looked nice outside, and in a good location. Upon checking in however. ... we were given the key to our room. Carried in all our luggage with our baby.... put our key card in the door... open it, to find it was someone elses room! After going back down to front desk and waiting 10... More 

Was this review helpful? Yes 1
Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

April On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so... More 

Saint Libory, Illinois, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2014

Our family stayed here since our home was having some repairs done. The room was clean and spacious and smelled fresh, even the lobby and hallways did. We enjoyed the pool and the Jacuzzi which was great to relax in after a long day. Great to have a kitchen so we did not have to eat out the entire time.... More 

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Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

Courtney Thank you for the very kind review. It was a pleasure having you and your family staying here with us. As I told you when you were checking out you are a part of our family and we would love for you to stay here with us again, even if it is a weekend getaway. I wish you and... More 

Indian Head Park, Illinois
1 review
5 of 5 stars Reviewed August 11, 2014

The staff was excellent. My kids loved the pool. It was close to St.Louis and many attractions. We will stay there again. The kitchenette was so convenient. We were happy to have a refrigerator and coffee pot available. O called for additional pillows and received them within two minutes.

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Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

Jonny Thank you for the kind review. I am glad you and your kids enjoyed your stay with us. We are looking forward in your return visit. Jaclyn Gross General Manger More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

The staff was super friendly. The room was great, the little kitchen was very conveniant and the price was low! Overall the hotel was clean and great. In the pool area there was water standing where you walk. Maybe the drains were not working properly. There was mold or mildew around the edge od the pool, just needs cleaned. I... More 

Was this review helpful? Yes 1
Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

Thank you very much for the kind review. Since your stay I have addressed the "mold" around the pool area and found out that kids put soap in the whirl pool and pool area. We ended up draining the whole pool and cleaning it. Thank you again for the review and we are looking forward in your return visit. Jaclyn... More 

Jacksonville, Illinois, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 3, 2013

First let me say, after reading the previous reviews on this hotel, I was skeptical. We have now stayed with Surburban Extended Stay 2 times over the past 2 months. Cody at the front desk was very helpful and pleasant Everytime!!! Our room (both times) was clean and smelled fresh. I've NEVER ONCE SEEN A BUG, nor do I believe... More 

Was this review helpful? Yes 2
illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

great rate, indoor pool. full size fridge came in handy. Internet was excellent;Very convenient it only took 10-15 minutes to get to downtown St. Louis. Staff was very helpful and room was cleaned well

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 26, 2013

We had reservations for 3 nights....booked it nonrefundable months ago....they gave our room to someone else....tried to say we booked in smoking room even when we had our printed reservations in hand that clearly said nonsmoking.....wouldn't refund....was extremly rude....will never go back.

Was this review helpful? Yes 2
Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

Dear Guest; On behalf of our entire staff at the Suburban Extended Stay we apologize for the concerns you shared about your experience at this hotel. I am truly sorry for any inconvenience this caused for you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 5, 2013

Carpets stained, clientele is very ghetto. We had to stay here during a relocation. The only highlight was the staff they are very friendly and helpful. The hotel is not cleaned well. We found roaches, TVs suck, and just not my cup of tea. I didn't feel comfortable here at all.

Was this review helpful? Yes 3
OFALLONIL, General Manager at Suburban Extended Stay, responded to this review

DairyGeek Thank you for taking the time in writing a review on the Suburban Extended Stay, I would like to give you a few fact about our property so there is no misunderstanding about the clientele or the property itself. 90% of all the guest that stay with us is from Scott Air Force Base, we have a mixer of... More 

Anderson, Indiana, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2013

I would give 0 stars if possible, this place was gross. we went to leave on a sunday and we saw a bug in my car. brushed it off and then boom we see one in my house then a few days later we see another one in our house. we call orkin and show him the bug its a... More 

Was this review helpful? Yes 1
OFALLONIL, General Manager at Suburban Extended Stay, responded to this review

Dear Guest, We are truly sorry to hear about your alleged incident. I can see that this is your first and only review. I hope that it wasn't written in haste relative to your communications with our corporate office. They are trained to separate fact from fiction and I see that you were not satisfied with their answer. They have... More 

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