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All 11 O'Fallon hotels

Suburban Extended Stay

2.0 of 5 Hotel   |   148 Regency Park, O'Fallon, IL 62269
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47%
Ranked #10 of 11 hotels in O'Fallon
A recent review
4 of 5 stars reviewed 4 weeks ago
mommaLL
  • Overview
  • Reviews (19)
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  • Photos (9)
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19 people have reviewed this hotel

Traveler rating
    4
    5
    1
    3
    6
See reviews for
7
4
1
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The staff was super friendly. The room was great, the little kitchen was very conveniant and the price was low! Overall the hotel was clean and great. In the pool area there was water standing where you walk. Maybe the drains were not working properly. There was mold or mildew around the edge od the pool, just needs cleaned. I... More

Was this review helpful? Yes 1
Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

Thank you very much for the kind review. Since your stay I have addressed the "mold" around the pool area and found out that kids put soap in the whirl pool and pool area. We ended up draining the whole pool and cleaning it. Thank you again for the review and we are looking forward in your return visit. Jaclyn... More

Jacksonville, Illinois, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 3, 2013 via mobile

First let me say, after reading the previous reviews on this hotel, I was skeptical. We have now stayed with Surburban Extended Stay 2 times over the past 2 months. Cody at the front desk was very helpful and pleasant Everytime!!! Our room (both times) was clean and smelled fresh. I've NEVER ONCE SEEN A BUG, nor do I believe... More

Was this review helpful? Yes 1
illinois
Contributor
11 reviews 11 reviews
8 hotel reviews
5 of 5 stars Reviewed November 13, 2013

great rate, indoor pool. full size fridge came in handy. Internet was excellent;Very convenient it only took 10-15 minutes to get to downtown St. Louis. Staff was very helpful and room was cleaned well

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 26, 2013 via mobile

We had reservations for 3 nights....booked it nonrefundable months ago....they gave our room to someone else....tried to say we booked in smoking room even when we had our printed reservations in hand that clearly said nonsmoking.....wouldn't refund....was extremly rude....will never go back.

Was this review helpful? Yes 1
Jaclyn G, General Manager at Suburban Extended Stay, responded to this review

Dear Guest; On behalf of our entire staff at the Suburban Extended Stay we apologize for the concerns you shared about your experience at this hotel. I am truly sorry for any inconvenience this caused for you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 5, 2013

Carpets stained, clientele is very ghetto. We had to stay here during a relocation. The only highlight was the staff they are very friendly and helpful. The hotel is not cleaned well. We found roaches, TVs suck, and just not my cup of tea. I didn't feel comfortable here at all.

Was this review helpful? Yes 2
OFALLONIL, General Manager at Suburban Extended Stay, responded to this review

DairyGeek Thank you for taking the time in writing a review on the Suburban Extended Stay, I would like to give you a few fact about our property so there is no misunderstanding about the clientele or the property itself. 90% of all the guest that stay with us is from Scott Air Force Base, we have a mixer of... More

Anderson, Indiana, United States
1 review
1 of 5 stars Reviewed July 30, 2013

I would give 0 stars if possible, this place was gross. we went to leave on a sunday and we saw a bug in my car. brushed it off and then boom we see one in my house then a few days later we see another one in our house. we call orkin and show him the bug its a... More

Was this review helpful? Yes
OFALLONIL, General Manager at Suburban Extended Stay, responded to this review

Dear Guest, We are truly sorry to hear about your alleged incident. I can see that this is your first and only review. I hope that it wasn't written in haste relative to your communications with our corporate office. They are trained to separate fact from fiction and I see that you were not satisfied with their answer. They have... More

Southern Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013

The room was very clean and a great value. It was large, had a fully equipped kitchen area, and great TV channel options. The indoor pool and fitness center were nice amenities. I stayed for the week and obtained a weekly rate. Very good long term option.

Was this review helpful? Yes
Bratt, Florida
Top Contributor
71 reviews 71 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 14, 2013

I lived in the Suburban, O'Fallon for two months while working in the area. Overall I was very pleased. The staff were all very nice and helpful. The front desk is only open 7 a.m. to 11 p.m., helping keep the costs low. The property has a pool & workout room (setting it above the similar property next door), coin... More

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West Salem, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 12, 2013

We chose to stay here because it had a pool and hot tub, and the price was great for a hotel in Ofallon. The front desk was nice, but when we got to our room we realized we were right by the elevator. we decided to just deal with it because we were tired. our room looked okay, till I... More

Was this review helpful? Yes 2
Lawrence, Kansas
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2013

I stay at this hotel at least once a month travelling for business and have always found it to be clean and well-maintained. The front desk staff has always been extremely helpful, friendly, and very accommodating to any special requests I have had (i.e. extra pillows). The location is excellent and very centrally located right off the highway for easy... More

Was this review helpful? Yes
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Additional Information about Suburban Extended Stay

Address: 148 Regency Park, O'Fallon, IL 62269
Phone Number:
Location: United States > Illinois > O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay 2*
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Also Known As:
Suburban Extended Stay IL

9 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Other (5)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
89

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