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Home Towne Suites O'Fallon

148 Regency Park, O'Fallon, IL 62269 (Formerly Suburban Extended Stay)
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Home Towne Suites O'Fallon
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Best prices for: 1 room 1 guest
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Ranked #11 of 12 Hotels in O'Fallon
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18 Reviews from our TripAdvisor Community

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    3
    0
    4
    6
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6
3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kentucky
5 of 5 stars Reviewed 2 days ago NEW

Great hotel for the price. The hotel was remodeling during our stay. We booked our reservation through the hotels website but the staff could not find it. I had to show my confirmation email to them to prove I had a reservation. They were very polite while figuring out what to do. The room was newly remodeled, spacious, and clean.... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

The room was clean. Everything looked great. I was expecting the worse after reading all these reviews. Not sure if all rooms were as good as this one but you get what you pay for. I really don't have any complaints. It is under renovation but was not in my way. The staff is really friendly and very helpful. The... More 

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Orlando, Florida
Level Contributor
9 reviews
1 of 5 stars Reviewed 2 weeks ago

Was here for a business meeting and discovered name changed to Home Towne Suites, yet desk agent said only has six actual suites. The room I was in the carpet was torn, holes in the comforter on bed, torn vinyl on chair like previous review and overall stale smell in room. The pool area was closed but I was not... More 

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Travelers are raving about these O'Fallon hotels

Zeigler, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was supposed to stay at Suburban Extended Stay and I have stayed at the Extended Stay located next door in the past. Therefore this is where I went to check in after I had prepaid through hotwire.com. Whenever I arrived, I had to wait 10 minutes to learn that I was not staying there but instead next door at... More 

Was this review helpful? Yes 1
Kansas City, Missouri
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My one major request was a SUITE with a "COUCH" so I could sit and relax! NEVER HAPPENED! The carpet was filthy in the halls and in my room, DAMP AND STAINED! I scratched my leg on a BROKEN SPRING sticking out of the edge of the mattress! I told the Front Desk and he said "They are in the... More 

Was this review helpful? Yes 1
O'Fallon, Illinois
1 review
5 of 5 stars Reviewed June 9, 2015

I was very hesitant about my first time using an extended stay hotel. The manager, Jackie, answered all my questions and even showed me a room. The entire staff was always friendly and ready to help me with any problems, rare as they were. The total commitment to doing the best they can is evident in everything they do. The... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 18, 2015

My husband is in the military and comes to Scott AFB once a month for the reserves. He used to get assigned this hotel often. Thank God the lodging people finally listened to the airmen that have been combining for years because this place is disgusting. Last time we stayed, we walked into the hotel and there were stains streaked... More 

Was this review helpful? Yes 3
Kansas City, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 5, 2015

The hotel had just changed it's name to Home Towne Suites O'fallon the week before yet I was not informed so trying to find Suburban Extended Stay was a challenge. The heated pool is not heated and was freezing, but the hot tub was way too hot and left a brown film on my bathing suit and towel (I'd say... More 

Was this review helpful? Yes 3
Nashville, Illinois
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed April 21, 2015 via mobile

This hotel was in a good location with friendly staff at a reasonable rate. The rooms however, were in need of repair. Carpet was frayed, chair seats were in bad repair and generally needed a good cleaning. We were disappointed and would spend more to stay somewhere else.

Was this review helpful? Yes 2
Chillicothe, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 4, 2014

As we arrived, the hotel looked nice outside, and in a good location. Upon checking in however. ... we were given the key to our room. Carried in all our luggage with our baby.... put our key card in the door... open it, to find it was someone elses room! After going back down to front desk and waiting 10... More 

Was this review helpful? Yes 2
Jaclyn G, General Manager at Home Towne Suites O'Fallon, responded to this review

April On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so... More 

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