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Home Towne Suites O'Fallon

148 Regency Park, O'Fallon, IL 62269 (Formerly Suburban Extended Stay)
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Home Towne Suites O'Fallon
Best prices for: 1 room 1 guest
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Ranked #11 of 12 Hotels in O'Fallon
A recent review
4 of 5 stars Reviewed August 18, 2014
Courtney1976 Saint Libory, Illinois, United States
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12 Reviews from our TripAdvisor Community

Traveler rating
    3
    2
    0
    4
    3
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3
3
Solo
0
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

My husband is in the military and comes to Scott AFB once a month for the reserves. He used to get assigned this hotel often. Thank God the lodging people finally listened to the airmen that have been combining for years because this place is disgusting. Last time we stayed, we walked into the hotel and there were stains streaked... More 

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Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel had just changed it's name to Home Towne Suites O'fallon the week before yet I was not informed so trying to find Suburban Extended Stay was a challenge. The heated pool is not heated and was freezing, but the hot tub was way too hot and left a brown film on my bathing suit and towel (I'd say... More 

Was this review helpful? Yes 1

Travelers are raving about these O'Fallon hotels

Nashville, Illinois
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 21, 2015 via mobile

This hotel was in a good location with friendly staff at a reasonable rate. The rooms however, were in need of repair. Carpet was frayed, chair seats were in bad repair and generally needed a good cleaning. We were disappointed and would spend more to stay somewhere else.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 4, 2014

As we arrived, the hotel looked nice outside, and in a good location. Upon checking in however. ... we were given the key to our room. Carried in all our luggage with our baby.... put our key card in the door... open it, to find it was someone elses room! After going back down to front desk and waiting 10... More 

Was this review helpful? Yes 1
Jaclyn G, General Manager at Home Towne Suites O'Fallon, responded to this review

April On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so... More 

Saint Libory, Illinois, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2014

Our family stayed here since our home was having some repairs done. The room was clean and spacious and smelled fresh, even the lobby and hallways did. We enjoyed the pool and the Jacuzzi which was great to relax in after a long day. Great to have a kitchen so we did not have to eat out the entire time.... More 

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Jaclyn G, General Manager at Home Towne Suites O'Fallon, responded to this review

Courtney Thank you for the very kind review. It was a pleasure having you and your family staying here with us. As I told you when you were checking out you are a part of our family and we would love for you to stay here with us again, even if it is a weekend getaway. I wish you and... More 

Indian Head Park, Illinois
1 review
5 of 5 stars Reviewed August 11, 2014

The staff was excellent. My kids loved the pool. It was close to St.Louis and many attractions. We will stay there again. The kitchenette was so convenient. We were happy to have a refrigerator and coffee pot available. O called for additional pillows and received them within two minutes.

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Jaclyn G, General Manager at Home Towne Suites O'Fallon, responded to this review

Jonny Thank you for the kind review. I am glad you and your kids enjoyed your stay with us. We are looking forward in your return visit. Jaclyn Gross General Manger More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

The staff was super friendly. The room was great, the little kitchen was very conveniant and the price was low! Overall the hotel was clean and great. In the pool area there was water standing where you walk. Maybe the drains were not working properly. There was mold or mildew around the edge od the pool, just needs cleaned. I... More 

Was this review helpful? Yes 1
Jaclyn G, General Manager at Home Towne Suites O'Fallon, responded to this review

Thank you very much for the kind review. Since your stay I have addressed the "mold" around the pool area and found out that kids put soap in the whirl pool and pool area. We ended up draining the whole pool and cleaning it. Thank you again for the review and we are looking forward in your return visit. Jaclyn... More 

Jacksonville, Illinois, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 3, 2013

First let me say, after reading the previous reviews on this hotel, I was skeptical. We have now stayed with Surburban Extended Stay 2 times over the past 2 months. Cody at the front desk was very helpful and pleasant Everytime!!! Our room (both times) was clean and smelled fresh. I've NEVER ONCE SEEN A BUG, nor do I believe... More 

Was this review helpful? Yes 2
illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

great rate, indoor pool. full size fridge came in handy. Internet was excellent;Very convenient it only took 10-15 minutes to get to downtown St. Louis. Staff was very helpful and room was cleaned well

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 26, 2013

We had reservations for 3 nights....booked it nonrefundable months ago....they gave our room to someone else....tried to say we booked in smoking room even when we had our printed reservations in hand that clearly said nonsmoking.....wouldn't refund....was extremly rude....will never go back.

Was this review helpful? Yes 2
Jaclyn G, General Manager at Home Towne Suites O'Fallon, responded to this review

Dear Guest; On behalf of our entire staff at the Suburban Extended Stay we apologize for the concerns you shared about your experience at this hotel. I am truly sorry for any inconvenience this caused for you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can... More 

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