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Hilton Garden Inn St. Louis Shiloh/O’Fallon

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360 Regency Park, O'Fallon, IL 62269
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Hilton Garden Inn St. Louis Shiloh/O’Fallon
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Hilton Garden Inn St. Louis Shiloh/O’Fallon
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Cincinnati, Ohio
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'm from this area and got a room here for the night. I'm a Hilton gold member and frequently stay in Hiltons. The hotel is well maintained and convenient to interstate and some local shopping and dinning. Other than that check-in was slow, even though I was only one in line. Clerk was cleaning and moving and didn't notice me... More 

Was this review helpful? Yes
Lawrenceville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our first stay at this hotel. Friendly, helpful staff that assisted us in accessing the Metro to take our family to a game at Busch Stadium. Great breakfast and family friendly atmosphere! Our teenage daughter enjoyed fitness room and the whole family enjoyed the use of the pool and hot tub.

Review collected in partnership with Hilton Garden Inn

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Oklahoma City, Oklahoma
Level Contributor
173 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few days while visiting some family in the area. All of the staff we encountered were extremely nice and courteous. The hotel was very clean and nice. There is a bar/restaurant in the hotel as well. Tip: choose rooms further away from the entry as they play music and it ventures a little ways down the... More 

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

What great comments! Many thanks for the wonderful review, and we appreciate you choosing our hotel. I'm glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I'm especially pleased that you would not only stay with us again, but recommend us to others, as we want all of our... More 

Parker, CO, United States
1 review
5 of 5 stars Reviewed 1 week ago

Make sure to see Cliff during hotel breakfast, an exceptional employee who was very good at his job. Made us feel very welcome, appreciated, and comfortable. Highly recommend this hotel to anyone traveling in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Many thanks for the wonderful review, and we appreciate you choosing our hotel. I'm glad to see your stay with us was a pleasant one, and that you recognized Cliff as an outstanding server. I will share your compliments with Cliff and the rest of our team. I'm especially pleased that you would not only stay with us again, but... More 

Liton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My son and I took a quick Father's Day weekend escape to the St. Louis area. The staff was very helpful upon checking in. They gave a fantastic suggestion for dinner at a local restaurant called Lotawata Creek Southern Grill . The room was clean and comfortable. It was a great value for the money. When we returned from dinner... More 

Review collected in partnership with Hilton Garden Inn

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Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Dear Matthew Montgomery: Thank you for taking a moment to share your experience. I am happy to hear that you and your son had an enjoyable Father's Day and that our staff was able to locate a good restaurant for your dinner. Our breakfast buffet is very popular and thank you for mentioning Starr. She is truly an asset to... More 

Indiana
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here a few times over the last few years. Our most recent stay was for a series of bicycle races in the area. The hotel was a perfect location for our events in Lebanon, O'Fallon and Belleville. The hotel is quiet and the staff is very nice. There is a restaurant in the hotel and two just... More 

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

On behalf of my team, thank you for the kind review, and we so appreciate you choosing our hotel. I'm delighted to see your stay with us was a good one, and that our accommodations and amenities met your needs. And I'm so pleased you were able to take advantage of the local area, as we do indeed have some... More 

Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This has been my go to hotel for business in the area, but there seems to be a decline in upkeep. The gym is not being maintained...elliptical machines are falling apart, the handles, squeaking, the TV modules don't work either. Also, the pests are out of control. I had tons of large spiders and ticks. I told them about it,... More 

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Belleville, Illinois
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here because we were attending a wedding at the Regency Conference Center, which I do not recommend. Room was nice, enjoyed the breakfast that was included with our room. Liked being able to order or choose items from the buffet. Staff was friendly and helpful. Overall a good experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. While I'm glad to see your stay with us was overall a pleasant one, I'm sorry that there were some missteps with my team's communication. I've forwarded your comments to everyone to ensure we're not overlooking any opportunities to improve our overall guest service, and appreciate you... More 

Bethalto, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The purpose of our stay was a get together for 7 high school friends from the class of 1954. We called it the "1st Annual Old Broads Slumber Party". Everyone enjoyed the hotel and the comradary. If there is a 2nd party, we will certainly consider the Hilton.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

What great comments! Many thanks for the wonderful review, and we appreciate you choosing our hotel. I'm glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I'm especially pleased that you would not only stay with us again, but recommend us to others, as we want all of our... More 

Joliet, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was super friendly and the hotel, grounds and room were super clean!!! Beds were comfortable and the parking lots were very well lit. Felt very safe and we stayed in room 433 that was very quiet !!!

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

What great comments! Many thanks for the kudos, and we appreciate you choosing our hotel. Glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I am especially pleased that my team's guest service helped to make your stay a memorable one, as we all work hard to ensure our... More 

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