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Hilton Garden Inn St. Louis Shiloh/O’Fallon

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360 Regency Park, O'Fallon, IL 62269
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Hilton Garden Inn St. Louis Shiloh/O’Fallon
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Hilton Garden Inn St. Louis Shiloh/O’Fallon
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249 reviews from our community

Traveler rating
    146
    66
    22
    7
    8
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67
49
18
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germantown, Tennessee
Top Contributor
199 reviews 199 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hilton Garden Inn is my "go to" hotel when on the road. Rooms are comfortable, a good breakfast and decent bar. This location does not disappoint. The staff is friendly, a nice home away from home. The hotel is convenient to St. Louis and right off I-64

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Columbia, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

I had to wait for the front desk to quite chatting before they would check me in, the toilet was broken, and they want you to pay for a decent Internet service, you can get free but it is slow. The breakfast Buffet which cost 10 dollars was horrid, gray sausage, over cooked bacon and instant scrambled eggs. I probably... More 

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chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot and this was one of the better stays I have had. The hotel staff were all very helpful and pleasant to deal with. The rooms were very clean and comfortable. Breakfast buffet was excellent and our lunch and dinners at our conference were very tasty as well. Would HIGHLY recommend anyone visiting the area to stay... More 

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St. Louis Shiloh/O'Fallon, United States
1 review
2 of 5 stars Reviewed 1 week ago

The whole front desk staff was very unfriendly and rude. When asking for help I felt like I was bothering them. Not even a friendly smile when you walked in. The only good thing about this hotel was the breakfast and bar staff. They went above and beyond what I could have asked for!! THEY ROCKED!! The room was clean.

Review collected in partnership with Hilton Garden Inn

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DFWIR, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are... More 

Falls Church, VA
Top Contributor
218 reviews 218 reviews
35 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What makes the Hilton stand out are the friendly and warm people they had interacting with me. They were all smiles and helpful. From the front desk clerk who initially met me, and had me efficiently had me on my way to the room to the women who helped with the breakfast buffet, no one could be nicer. The hotel... More 

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Akron, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very receptive and accomodating to our needs and requests. I've always had good experiences with the Hilton brand of hotels. Servicing a large motorcycle club for an entire weekend can be challenging to put it mildly but the Hilton Garden inn pulled it off as if it were an everyday event.

Review collected in partnership with Hilton Garden Inn

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Stirling, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff friendly and rooms big and clean. It's in the middle of nowhere but good to drive to McKendree University. A restaurant opposite is ok. No dinner in the hotel. No drinking water provided in rooms. Was noisy overnight with a party opposite that went 2 hours before the staff stopped it finally by knocking on their door after we... More 

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Highland, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Unfortunately, this experience was less than stellar and I am questioning whether or not I would stay at this hotel in the future. When I think of the Hilton, I think big, beautiful, and top of the line amenities. This was like staying in a Super 8 but paying too much.

Review collected in partnership with Hilton Garden Inn

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DFWIR, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay at a lot of hotels, but this one is definitely worth the money. There is a walking track around a lake behind the hotel for relaxation. Easy on/off freeway access (Go to Exit 16, not Exit 14). Quick into St. Louis. Beautiful lobby and decent food. The pool/hot tub is quiet and relaxing after a long day of... More 

Review collected in partnership with Hilton Garden Inn

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Palatine, Illinois
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 25, 2015

We had to be at a vball tournament in St. Louis and this is where we had to stay. What a nice hotel! We were about 20 min(very short drive) on the expressway to the Edwards Convention Center. Very convenient and clean! For those of you needing laundry, it was next to the pool.( I was told the pool wasn't... More 

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