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Hilton Garden Inn St. Louis Shiloh/O’Fallon

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360 Regency Park, O'Fallon, IL 62269
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1 room 1 guest
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Hilton Garden Inn St. Louis Shiloh\/O’Fallon
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289 Reviews from our TripAdvisor Community

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Traveler rating
    165
    82
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
  • All months
    (289)
  • Mar-May only
    (64)
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    (99)
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Richmond, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice Hotel on the Illinois side of St. Louis. Close to restaurants and a nice Target store. We ate at the Egg and I across the street. A little bit of a wait on a Sunday morning, but it was WELL worth it. There was a wedding at the hotel conference room, (huge attached building) so the only available room... More 

Review collected in partnership with Hilton Garden Inn

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San Diego, California, United States
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here many times in the past and I continue to return. The property is beautiful, quiet, and so comfortable. I enjoy the rooms and always feel so comfortable when I stay in this property. I visit St. Louis fairly frequently and I feel that this is a comfortable alternate to my own home.

Review collected in partnership with Hilton Garden Inn

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Palm Bay
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Doable at a good rate. I feel they want to charge more than they are worth in rate and in beverage prices. Overall clean and safe. Pool is inside. Connected to the conference center. Conference center servers are short staffed and director is rude but over all event was good.

Review collected in partnership with Hilton Garden Inn

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Boston, Massachusetts
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I always stay in downtown St. Louis, but with all the political unrest, I thought it would be more fitting for me to stay on the Illinois side. I will say this, it is about time there are some quality hotels in the area. This Hilton Garden Inn had free breakfast, free wi-fi that actually worked everywhere on the property... More 

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Level Contributor
12 reviews
4 of 5 stars Reviewed 2 weeks ago

I stay here on business often and the staff always takes good care of me. I also enjoy the breakfast with made to order omelettes for no extra charge. It's close to shopping in case the airline lost your luggage and there are a variety of restaurants close by too.

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

On behalf of my team, thank you for the wonderful review, and we so appreciate you choosing our hotel. I'm delighted to see your stay with us was a good one, and that our accommodations and amenities met your needs. And I'm so pleased you were able to take advantage of the local area, and our convenient location to restaurants... More 

Panama City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel and Conference Center are Top-Notch. Thanks for a great/comfortable stay!!! We were greeted with a smile and the friendly staff made sure we had everything we needed for the week. Many trips and this one stands out and it is largely in part to the quality of this hotel. The conference center was one of the finest I've been... More 

Review collected in partnership with Hilton Garden Inn

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Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

What great comments! Many thanks for the kudos, and we appreciate you choosing the Hilton Garden Inn and Regency Conference Center. Glad to hear your stay with us was a pleasant one, and that our accommodations and amenities met your needs and that your conference was a success. I am especially pleased that my team's guest service helped to make... More 

Brentwood, TN
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this property seperately twice within the past week. Both times left me unimpressed. On the first stay, even though as a Diamond member, I had the option to pick my room, I could not get into my room until about 3:45. I waited in the lobby for about an hour. People walked in off the street and... More 

Was this review helpful? Yes 1
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Omaha, Nebraska
Level Contributor
1,115 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 355 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Checked into the hotel told her I was concerned about the items in my car. She told me to park under the entry canopy that's service. The rooms were immaculate and the breakfast they served was to order and made to perfection.

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Thank you very much for the great review, and we so appreciate you choosing our hotel. Glad to see your stay with us was a good one, and especially that my team's guest service helped to make your stay a memorable one. I've forwarded your comments to everyone as I know they'll enjoy reading them. Many thanks again, and we... More 

Madison, Mississippi
Level Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were there for 5 days and overall is was a good stay. Convenient to restaurants and shopping. Wait staff in dining area was very polite. One morning we went down for breakfast and they had a sign up (attached) that basically they weren't taking orders it was buffet only. I found this extremely tacky, especially the sign. Our had... More 

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. While I'm glad to see your stay with us was overall a pleasant one, I'm sorry that there were some missteps with such a large group for breakfast. . I've forwarded your comments to everyone to ensure we're not overlooking any opportunities to improve our overall guest... More 

Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 4 weeks ago

My bathroom, (room 135) had a loose faucet on the sink. Further, the spray reducer (aerator) was ineffective - it sprayed water all over the counter top any time you washed or used the sink. Reported same to front desk. Do not know if it was fixed. One dinning room table was extremely wobbly. Reported to front desk -- no... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gail J, General Manager at Hilton Garden Inn St. Louis Shiloh/O’Fallon, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope... More 

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