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Hilton Northbrook

3.5 of 5 2855 North Milwaukee Avenue, Northbrook, IL 60062
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#2 of 5 hotels in Northbrook
267 Reviews 4 of 5 stars
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Certificate of Excellence 2014
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Hilton Northbrook
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  • Reviews (267)
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267 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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There are newer reviews for Hilton Northbrook
See the most recent reviews
San Francisco, California
Contributor
20 reviews 20 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2014

I was here for a one week training session. The only nit I had to pick with the room was an alarm clock that could not be set back to standard time. Other than that, the room was excellent and the restaurant and bar were not at all bad. I especially liked the bar menu. Only other problem was it... More

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good morning and thank you for staying with us, we appreciate you taking the time to write such a good review our hotel and services. Our staff take great pride in servicing our customers and we value your Loyalty.. Have a great day 2014.. Bronco's Super Bowl More

Chicago, United States
1 review
5 of 5 stars Reviewed January 19, 2014

This is a very good hotel. Not overly fancy, but neither is the price. I've stayed here many times - and I'm pretty particular about accommodations. The staff has always been friendly, the restaurant is very good and the rooms are quite comfortable. I would not recommend the bar. The food is fine, but the service has always been SLOW.... More

Review collected in partnership with Hilton Hotels & Resorts

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good afteroon and thank you for staying with us, we appreciate you taking the time to give us such an Excellent review. We value your loyalty and look forward to your return. Have a good Super Bowl Sunday.. Go Denver!! More

greendale, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 15, 2014

Although things weren't perfect the staff continued to make every attempt to rectify a situation that in reality was out of their control. The effort would have been enough, but they also felt a need to provide a token of appreciation for the slight inconvenience we incurred, wasn't necessary, but appreciated. Even when things weren't perfect the staff made the... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good afteroon and thank you for staying with us, we appreciate you taking the time to give us such an Excellent review. We value your loyalty and look forward to your return. Have a great weekend More

Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed January 8, 2014

Great place to stay! From the front desk to housekeeping staff, all are warm, pleasant, knowledgeable, and efficient. Our corner king room with corner windows (great to watch the snow fall) was quiet with fresh, crisp linens, comfortable bed, functional desk (some hotels desks are pretty but not functional), and good selection of TV channels. Can only say stay here,... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Dirctor at Hilton Northbrook, responded to this review

Good morning and thank you for staying with us, we appreciate you taking the time to write such a good review our hotel and services. Our staff take great pride in servicing our customers and we value your Loyalty.. Have a great day and thanks again for the "Excellent" review.. More

ELK GROVE VILLAGE
2 reviews
4 of 5 stars Reviewed January 7, 2014

We celebrated the arrival of the new year with our friends. The ballroom was beautifully decorated, the DJ very good, playing for every age group. The dinner was delicious, served elegantly.There was an open bar and champagne toast after midnight. We didn't stay overnight in the hotel ( they had packages ) since we live not far away.

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Hello and Good morning.. I will share your comments with the our team members at the weekly staff meeting. Thank you for the Excellenrt review.. More

Frederick, Maryland
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed January 1, 2014

I was member of an Insurance group staying at this hotel for 8 days. Our study room was dirty never vacuumed, trash overflowed the trash can. We studied there nightly. I got fed up with this condition, told the front desk about it, then asked if we could receive any water and glasses for our group, which by the way... More

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your business. Our main priority is for our guests to feel welcome and have comfortable stay. I do however understand from your review that you were not completely satisfied with our properly and I sincerely apologize if we fell short... More

Mishawaka, IN
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 31, 2013

We booked a room with a jacuzzi tub on the executive floor for December 27 as we were visiting the Botanical Gardens nearby. The hotel had about 15-20 occupants per the front desk staff. We swam in the pool which was bigger than at most Hilton properties. That was nice. After the pool we were going to grab a snack... More

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking the time to share your feedback on your recent stay. I understand that we did not provide you the exceptional stay we always wish to provide all our guests. I do thank you for providing a detailed account of your observations. We take all of our guests' feedback very seriously, and appreciate it as a valuable... More

Camp Hill, Pennsylvania
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 21, 2013

Considering this hotel was so close to Chicago, I expected a hefty price tag. To my surprise, they were quite reasonable for the quality. This was one of the nicer (not so old) Hiltons and I felt very comfortable there. The service was also excellent. I will definitely return to this hotel when I'm back in the area. It's also... More

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

We appreciate you taking the time to give us such a good review. I will share you survey with our team at todays staff meeting. Have a Great Holiday Season!! More

A TripAdvisor Member
4 of 5 stars Reviewed December 21, 2013

Hotel was clean, staff was helpful and courteous, lounge and restaurant were very good. Attended a conference here. Many things to do close by. Would recommend to others and stay here again when in area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Dir Room Division at Hilton Northbrook, responded to this review

Good afternoon and thank you for the "Excellent" review. We appreciate you taking the time to write such a thorough discription of your experience at our hotel Have a Happy Holiday Season!! More

Marinette, United States
1 review
4 of 5 stars Reviewed December 18, 2013

Disappointed with the whirlpool. It was quite small--no different than my bathtub at home. Bed was excellent. Great sleep and very quiet (that might be because we were on the executive level. Still, we slept well).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good morning and thank you for staying with us, we appreciate you taking the time to write a review of our hotel. We look forward to seeing on your next visit to Northbrook. Happy Holidays!! More

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Additional Information about Hilton Northbrook

Address: 2855 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Northbrook 3.5*
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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