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Hilton Northbrook

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2855 North Milwaukee Avenue, Northbrook, IL 60062
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Hilton Northbrook
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Hilton Northbrook
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341 reviews from our community

Traveler rating
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    59
    19
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Northbrook
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Orlando, Florida
Top Contributor
63 reviews 63 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 12, 2014

As part of the Hilton Brand hotels, this hotel is outdated and can use some renovation. The staff makes up for any outdated situation in the premises or room. Room was very comfortable and room service was very good. I spent one week here in a meeting and have no complaints, even though there were more than one company with... More 

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Have a great Memorial day weekend More 

Michigan
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 11, 2014

We decided to take a last minute trip to Chicago, and the usual hotels that we would stay at downtown were all booked, so we decided to take a chance and stay at a hotel on the outskirts. The main reason I booked this hotel was because I could get a late check out with the romance package, and we... More 

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope... More 

Milwaukee, Wisconsin
Top Contributor
154 reviews 154 reviews
60 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed August 11, 2014

Hello! Loyal Hilton HHonors member with a less-than-stellar experience at this hotel. First impression...lacking any update from the exterior should be the first warning sign. Upon entering the facility it smells like an old KFC restaurant! It doesn't get any better as you enter your room with the strong aroma of oranges apparently in an attempt to cover up the... More 

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Gary S, Manager at Hilton Northbrook, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and... More 

Lakeland
1 review
5 of 5 stars Reviewed August 9, 2014

went for a wedding it was a very good the staff was great the day was all good seeing old friends was great we felt like it was like a second home. It was a fun weekend almost like our home in Vegas the grounds were very nice it is keep up very well

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future Have a great day and enjoy the remainder of your summer 2014 More 

Boston, United States
1 review
3 of 5 stars Reviewed August 9, 2014

ROOM 4** has suspicious WIFI beacons round "FBI Surveillance VAN 1" , "HILTON Broadband", inducing guest to connect through by jamming to disconnect guest's own IPhone hotspot. Breakfast place credit card machine broke. Scramble egg not ...eggy

Review collected in partnership with Hilton Hotels & Resorts

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future We do have a hotel shuttle #1 for transporting guests and the internet is complimentary in our public space. Enjoy the remainder... More 

Bonn
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 7, 2014 via mobile

This a clean, comfortable hotel with spacious rooms and a friendly staff. The breakfast buffet was enormous, with a great selection to accommodate all tastes. An ample hotel for a comfortable stay in the Northbrook area.

Was this review helpful? Yes
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Enjoy the remainder of your summer 2014 More 

Toronto
Contributor
14 reviews 14 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 5, 2014

Stayed for 4 nights - room was clean and bed comfortable. Breakfast menu could use some improvement, but the omelette bar was great. Did not like the fact that wifi was not included and had to go to the lobby every time I needed to check my mail. My brother had a room on the 2nd floor and he complained... More 

Was this review helpful? Yes
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Enjoy the remainder of your summer 2014 More 

Naples, United States
2 reviews
4 of 5 stars Reviewed July 31, 2014

This property is nicely located off of a major highway and not from from O'Hare airport. Although this is a suburban hotel, it is easy to get to any location in Chicago. The staff is very accommodating and the rooms are very clean.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Gary S, Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the nice review. We are very pleased the hotel and Staff were to your liking. We hope to see you soon, and have a wonderful day. More 

memphis, tn
1 review
5 of 5 stars Reviewed July 30, 2014

We Really Enjoyed Staying At This Hotel. It Is In A Good Location. It Is Not Far Off The Interstate And In A good Area. We Enjoyed A Couple Of The Neighborhood Bars. Front Desk Staff Was Very Helpful With Directions And Other Things We Needed To Know.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, ROBERT SMITH Room Division Director Hilton Chicago/Northbrook ROBERT.SMITH@hilton.com 847-509-7030 More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 28, 2014

Every Hilton we've ever stayed in has been a great and satisfying experience. This place is hardly Hilton quality. Every little thing that makes a hotel comfortable for a guest seems to be overlooked by this hotel staff. The blinds wouldn't close fully, the tub leaked so a bath for our toddler was impossible, the coffee was terrible and bitter,... More 

Was this review helpful? Yes 1
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you... More 

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