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Hilton Northbrook

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2855 North Milwaukee Avenue, Northbrook, IL 60062
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Hilton Northbrook
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Hilton Northbrook
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329 reviews from our community

Traveler rating
    135
    110
    57
    19
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Northbrook
See the most recent reviews
Sacramento, California
1 review
5 of 5 stars Reviewed July 26, 2014

My 7 night stay at the Hilton in Northbrook was absolutely wonderful. i was there on vacation and to visit friends in the area and explore the northshore where I lived for 30 years. I was in the back section, room 304, and parked in the covered parking back there and it was a very short walk to the back... More 

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Gary S, Manager at Hilton Northbrook, responded to this review

Thank you so much for the great review and the nice comments. We look forward to seeing you again, have a wonderful day. More 

Orlando, United States
1 review
5 of 5 stars Reviewed July 24, 2014

The staff was extremely nice and accommodating. The hotel was clean. They also have a state of the art Business Center to use for computer services. The only downfall was a daily fee of the internet but the Business Center was a great substitute.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Enjoy the remainder of your summer 2014 More 

Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 23, 2014

Just needed a place to spend the night on a trip to Chicago. Staff was very professional and efficient. The room was spacious and clean but it just seemed a bit dated. Short stop just fine but probably wouldn't stay there longer.

Was this review helpful? Yes
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

I am so sorry you found the room smell unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure you... More 

New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 23, 2014

The hotel was clean, the room spotless but it smelled overwhelmingly like sanitizer and was actually unpleasant to be in as a result. Otherwise, the hotel was fine. We didn't spend much time beyond showering and sleeping so I have no opinion on the amenities.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

I am so sorry you found the cleaning product smell unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure... More 

San Jose, California
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 22, 2014

I have stayed at this hotel for over 20 years on business trips. It is a good clean, comfortable hotel but the location is a little out of the way. Need a taxi to get there from O'Hare, but the hotel does has free shuttle service to nearby companies, including the Allstate HQ a half mile away. This is primarily... More 

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. We appreciate you taking the time to write such a good review and thank you for all the positive comments. More 

Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 21, 2014

Rooms were clean, spacious, and well maintained. The refrigerator was handy. I found it odd that the bath towels were in the room next to the tub rather than in same room, but by day #2, you won't forget...I found the breakfast buffet to be pricey & beyond the daily allowance offered by my employer. Front desk personnel was very... More 

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Have a Great weekend.. More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed July 21, 2014

I've stayed at the Hilton Northbrook about 3-4 times over the past few years when I've been in town to visit family. (It's 15-20 minutes from O'Hare.) Most of the time, I've booked my room using Hotwire, Priceline or HHonors points. Regardless, the experience has always been good and the rooms have been clean. The only "wish" I have is... More 

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future Enjoy the remainder of your summer 2014.. More 

chicago, United States
1 review
3 of 5 stars Reviewed July 16, 2014

NO free internet included with stay and some rudeness for gift shop worker. Hotle was clean, but did not feel kid friendly. Staff was not overly friendly to kids and even told our 16 year old to be in his room. No walking through the lobby with friends.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you... More 

Chicago
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 16, 2014

The bed was comfy and the room was reasonable as I got a group rate for a wedding. Breakfast brunch was good. Bathroom was nice and adequate. The maid service kept trying to get into our room in the morning, which was a moderate nuisance as we were woken up earlier than intended and well before checkout time. The furniture... More 

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. More 

Stamford, Connecticut
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 15, 2014

This was the hotel where all the guests for our son's wedding stayed. The staff was accommodating, and for the most part, very friendly. Restaurant served a good breakfast buffet. The rooms were spacious, clean and comfortable. The hotel can use updating. Furniture is dated, and lobby area could be more appealing. The location was great for our needs. Overall,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Have a great day summer 2014 More 

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