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Hilton Northbrook

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2855 North Milwaukee Avenue, Northbrook, IL 60062
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Hilton Northbrook
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356 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iowa, United States
4 of 5 stars Reviewed 2 days ago NEW

The hotel was Hilton quality,but the restaurant was not. Food over cooked,lacked quality ,taste, and for $42 for a ribeye steak you expect more.Grilled mushrooms were nasty tasting. I have worked as a cook in restaurants and never would i serve mushrooms that needed to be pitched! Overpriced,lack of quality.

Review collected in partnership with Hilton Hotels & Resorts

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Jackson, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great location, exceptional accommodations, fantastic food and outstanding staff, all nicely priced. Felt like home. Highly recommend Hilton properties to anyone, especially all the road warriors out there.

Review collected in partnership with Hilton Hotels & Resorts

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Milwaukee, United States
1 review
3 of 5 stars Reviewed 1 week ago

The snooby attendant at the front desk saw me in construction clothes and told me I didn't have a reservation, and they "booked solid for 3 months find another place". I called the Hilton 1800# confirmed my reservation and checked in, through a manager. This was the worst customer service Ive ever had at a hotel, and I stay in... More 

Review collected in partnership with Hilton Hotels & Resorts

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you... More 

John's Creek, United States
1 review
1 of 5 stars Reviewed 1 week ago

While the hotel amenities are great, the customer service at this property is extremely poor. I was given keys to someone else's room. When I pointed that out, I was told that it was the wrong room, given new keys with no apology, and not even acknowledged for my status with the Hilton group. Customer service stinks at this hotel.... More 

Review collected in partnership with Hilton Hotels & Resorts

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bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review

Dear Faith M, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Boston, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

It is a smaller Hilton - the price was right and only hotel available for a business trip. All around solid hotel. Normal business hotel. The lounge is down a long hallway and was surprised to find 3 slot machines - I don't travel to Chicago much but I guess the gambling laws changed - Anyway it was fun to... More 

Review collected in partnership with Hilton Hotels & Resorts

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good afternoon and thank you for staying with us, we value your loyalty and look forward to seeing you in the future. I will share your comments with our Excecutive Committee. Have a Great day and enjoy your Summer. More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Pretty bad experience as a diamond member. I was not offered any benefit for being a diamond member. The room/bathroom was not clean. Toiletries were never replenished. I requested for paper receipt twice but never got it

Review collected in partnership with Hilton Hotels & Resorts

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

New Orleans, Louisiana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I would not recommend this hotel for a number of reasons. For me, it started with the extremely dark parking lot, which I felt did not appear safe. Then the front desk experience was not what I expected. I felt like I was interrupting the front desk clerk. I simply asked for water after spending 9 hours on a plane.... More 

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you... More 

Indianapolis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The check in was very fast, even though we were a few hours ahead of check in time. Got a good room, nice and clean, bed was very comfortable. There were several kids nearby who made a lot of noise and ran in the halls, but they didn't bother us enough to contact their parents. The hotel offered a pleasant... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good morning and thank you for staying with us, we value your loyalty and look forward to seeing you in the future. I would also like to personally thank you for taking the time to give our hotel and staff such a good review. We are extremely happy with the speed and effeciency of our front desk team, I will... More 

Austin, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Clean room, polite staff, great breakfast bar and dinner in restaurant. SUPER QUIET HOTEL! Liked the room arrangement. Would recommend this hotel to other business travelers. Wait staff in restaurant were willing to go the extra mile for special requests.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good morning and thank you for staying with us, we appreciate you taking the time to write such a good review our hotel and services. Our staff take great pride in servicing our customers and we value your Loyalty.. Have a great day and enjoy your summer.. More 

Grand Rapids, Michigan
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel just outside of Chicago. I stayed here with my school on a trip to the city. The hotel was nice. Breakfast was ok. Some good options but the toaster wasn't working so my toast didn't toast. Nice clean rooms.

Was this review helpful? Yes
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review

Good afteroon and thank you for staying with us, we appreciate you taking the time to give us such a good review. We value your loyalty and look forward to your return. Have a Great Summer 2015.. More 

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