Dear cherrygarcia5, Thanks for the memories! It's not often we get a review from such a long ago stay, but I assure you that we would give you the same great service today! I'd love to help you have a more pleasant "2nd Honeymoon" if you ever plan another trip to Chicago. Feel free to reach out and let me... More

Dear Batt2, Thank you for the very positive review! I am pleased to know that you enjoyed your stay so much, and hope you return again soon. Now that Spring has finally arrivied in Chicago, our exterior improvements will kick off soon. Watch for our new signage, lighting and landscaping that will make a BIG difference! All my best, Rik... More

Dear Westpo, Thank you for taking some time to share your thoughts about your recent stay with us. I am happy to hear you enjoyed your experience and that the conference went well. Just to clarify your observation about receiving free internet if you sign up for Marriott Rewards, the process should take no longer than a minute or two.... More

Dear travling4fun, It's always nice to hear that our Chicago neighbors come visit the 'burbs once in awhile! Thank you for taking the time to jot this review and share your experience. I was happy to hear you enjoyed your short stay, although the lack of attentive service in our Pancetta restaurant concerns me. I did already speak with the... More

Dear suttonin, Thank you for using this forum to provide me with more details about your stay with us. Since you had previously filled out our emailed survey, we had already had the opportunity to address some of the practices in our Club Lounge. While it is our policy to check ID's anywhere that we offer alcohol, if the bartender... More

Dear TraveltheGlobe09, Thanks for taking the time to share your thoughts about your recent stay with us. I was glad to hear you enjoyed our lounge, and one of our R Life Live entertainers while you were here. We have wrapped up about 99% of our improvements, so depending on the exact dates you were here, the "renovation" you saw... More

Dear Kingson 1, Thank you for the very positive review, I am happy to learn that you enjoyed your stay with us! Now that the interiors have been completely updated, we will turn our attention to the exterior... By the end of May we will have totally new Renaissance signage mounted on top of the hotel and the entry drive... More

Dear Ben V, It seems that I am the only staff member who did not meet you during your recent stay! Thank you so much for taking the time to remember and list the names of those who made such a great impression on you. I have printed your review and shared it with each of them! I do hope... More

Dear Catherine W, You are very perceptive and accurate... Our somewhat dated exterior does a marvelous job of masking the improvements we've been busy working on inside! I am so glad you decided to come in and see for yourself, and I appreciate the kind comments about our staff and menu offerings. Our in-room A/C units, while convenient and responsive,... More