Dear Reluctant_business, I appreciate your feedback regarding what works for you as a business traveler and what frustrates you. Although I was happpy to hear our breakfast and our evening bar scene are appreciated, the wait for a room and uneven cleaning are concerning. I've followed up with those departments to make them aware of the issues you faced. Thank... More

Dear Snowman00, Thank you for taking the time to share some of the details of your recent stay with us. The weekend you were here was a particularly busy few days and I am afraid we were staffed a little too lightly for that demand. Please accept my apologies. I was very pleased to see that one of our receptionists... More

Dear grossepointebeachbum, Thank you so much for letting me know that all the arrangements for your tour group went so well. We are fortunate to have a fairly large number of educational and sports groups stay with us, and I agree that it is very important to have the arrival be extremely organized. Especially when it is late at night... More

Dear cherrygarcia5, Thanks for the memories! It's not often we get a review from such a long ago stay, but I assure you that we would give you the same great service today! I'd love to help you have a more pleasant "2nd Honeymoon" if you ever plan another trip to Chicago. Feel free to reach out and let me... More

Dear Batt2, Thank you for the very positive review! I am pleased to know that you enjoyed your stay so much, and hope you return again soon. Now that Spring has finally arrivied in Chicago, our exterior improvements will kick off soon. Watch for our new signage, lighting and landscaping that will make a BIG difference! All my best, Rik... More

Dear Westpo, Thank you for taking some time to share your thoughts about your recent stay with us. I am happy to hear you enjoyed your experience and that the conference went well. Just to clarify your observation about receiving free internet if you sign up for Marriott Rewards, the process should take no longer than a minute or two.... More

Dear travling4fun, It's always nice to hear that our Chicago neighbors come visit the 'burbs once in awhile! Thank you for taking the time to jot this review and share your experience. I was happy to hear you enjoyed your short stay, although the lack of attentive service in our Pancetta restaurant concerns me. I did already speak with the... More

Dear suttonin, Thank you for using this forum to provide me with more details about your stay with us. Since you had previously filled out our emailed survey, we had already had the opportunity to address some of the practices in our Club Lounge. While it is our policy to check ID's anywhere that we offer alcohol, if the bartender... More

Dear TraveltheGlobe09, Thanks for taking the time to share your thoughts about your recent stay with us. I was glad to hear you enjoyed our lounge, and one of our R Life Live entertainers while you were here. We have wrapped up about 99% of our improvements, so depending on the exact dates you were here, the "renovation" you saw... More