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All 5 Northbrook hotels

Crowne Plaza Hotel Chicago - Northbrook

3.5 of 5 Hotel   |   2875 North Milwaukee Avenue, Northbrook, IL 60062
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Ranked #2 of 5 Hotels in Northbrook
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 20, 2013
Pat S Canton, Ohio, United States
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165 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Chicago - Northbrook
See the most recent reviews
Canton, Ohio, United States
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 20, 2013

Every part of this place was nice and clean. Beds were very comfortable. Bathroom was very nice. Plenty of storage space. No cell service at all, Wi-Fi worked great on the lap-top but wasn't very good on the phone. We ate at the sports bar, food was great and the prices were fair. Overall a great place to stay. (Wish... More

Was this review helpful? Yes
Alma_E2875, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for the kind words addressed to our hotel. I am happy to hear you enjoyed our beds and our restaurant. Due to such beneficial feedback like yours, we are currently working on a new wireless system project to improve our Wi-Fi connection and Cell phone reception. We look forward to welcoming you back at the Crowne Plaza Chicago-Northbrook... More

New York City, New York
Top Contributor
143 reviews 143 reviews
60 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed August 12, 2013

The Crowne Plaza Northbrook does just about everything right; but their wifi and even ‘wired’ internet connectivity is just plain poor. Three nights in a row I was bumped off consistently and unable to reconnect two of those nights. The tech support just offers some vague explanation and wasted 20 minutes of my time trying to diagnose my PC only... More

Was this review helpful? Yes
Alma_E2875, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to post a review of our property. Please accept my apologies for falling short of your expectations on some aspects of your stay. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. The feedback we receive from our valued guests, like you, enables... More

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 6, 2013

My husband and I stayed in this hotel after we went to Ravinia. We live in the far southwest suburbs and wanted an inexpensive place to crash after the concert. We used Priceline to bid and ended up at the Crowne Plaza for a decent price. The hotel is just average...nothing spectacular. It does seem to have a decent pool.... More

Was this review helpful? Yes 1
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

I am pleased to hear you had a pleasant stay at our hotel. As we strive to provide our guests with the best service and the most comfortable experience we can offer. I'm sorry the room view was not pleasant. Our first priority is to ensure our guests are as comfortable as possible. We hope that we can welcome you... More

Denver, Colorado
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 5, 2013 via mobile

Nice hotel. Rooms are very clean. This hosts a lot of business people so I didn't see any kids there. The hotel is away from the city but not too far. There are a lot of things to do in the surrounding cities. I suggest going to Lake Michigan north of Chicago!

Was this review helpful? Yes
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking your time and sharing your comments on the Trip Advisor community, it's a great tool to hear our guest's feedback. I am glad to hear you had an opportunity to enjoy the city and I hope you took advantage of our shuttle service to the train station, which makes it convenient to go to the city... More

Utica, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2013

Overall a good hotel. Had some issues. Cable TV signal was week and it caused some channels not to come in. The sleep number bed would not show number but worked after some effort. Pool was good. Breakfast at $12 was too much for me so I passed on it.

Was this review helpful? Yes
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you very much for taking the time to review our property. I apologize that your stay was less than satisfactory. I apologize that our Cable TV signal was week and you were unable to watch some of the channel during your stay. An important aspect of the Crowne Plaza brand is getting a good night sleep and I apologize... More

Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2013

Great price from Priceline. The room was clean, but has Sleep Number beds are not very comfortable, especially since our did not seem to work (unable to turn on controller). The pillows need to be upgraded, as they were lumpy and flat. The bathroom was updated with plenty of towels. The relaxation aromatherapy kit was a nice surprise. Flat screen... More

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Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your feedback during your recent stay with us. We sincerely apologize for the sleep number bed remote not working properly. We are happy to hear you enjoyed the aromatherapy kit and the Flat screen TV. We hope that despite this occurrence, you enjoyed your time at Crowne Plaza Chicago-Northbrook and come back and visit us soon! More

New York City, New York
Top Contributor
94 reviews 94 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 23, 2013

Purpose: Sightseeing in Chicago but Chicago hotels being as expensive as they are, we settled for this hotel. A not so short drive to downtown but we saved money and stayed better. We booked via priceline and $60 (approx.) got us a good room. A hotel with above avg interiors, finish and feel. The rooms are updated, clean, well kept... More

Was this review helpful? Yes 1
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your review on Trip Advisor! I'm pleased to hear our property fulfilled your needs while visiting the Chicago Area. I am delighted to hear that you enjoyed our room amenities. We hope to welcome you back on a future trip! More

West Lafayette, Indiana, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 8, 2013

After waiting at the front desk a couple of minutes to check in, the woman checking us in gave us a free room upgrade. The room was nice and clean, with numerous free little toiletries. We wanted to catch a drink by pool, but the tiki bar was closed. The next morning we had breakfast at their restaurant. They had... More

Was this review helpful? Yes 1
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for submitting your review on trip advisor. I apologize for that you had to wait at the front desk longer then expected to check-in; I am glad to hear our staff acknowledge this and upgraded your room. I am pleased to hear you enjoyed our restaurant and we look forward to welcoming you back in the near future... More

Dallas, Texas
2 reviews
5 of 5 stars Reviewed July 6, 2013

From check-in to check-out nothing but a positive expierence. The staff is friendly, knowledgeable, and makes check-in a breeze. The bar and restaurant are on par with the hotel, it's not a 5 star and you don't pay like on. Pool is large and clean, as well the Tiki bar is a nice touch.

Was this review helpful? Yes
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for such a wonderful review! It is an honor to have welcomed you as a guest just like yourself. We are continuously striving to provide a most comfortable and enjoyable experience for our guest. It is wonderful to hear that we are succeeding in doing so. We hope to see you again soon. More

Tacoma, Washington
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 2, 2013

The hotel was nice. We don't usually stay at hotels that cost this much, but we got a good deal, so we did. The room was nice, with nicer fixtures then other hotels that we stayed in. However, we were the room near the elevator and we could hear it start and stop as we went to sleep and then... More

Was this review helpful? Yes
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your feedback during your recent stay with us. We sincerely apologize for the elevator noise. We hope that despite this occurrence, you enjoyed your time at the Crowne Plaza Northbrook. Please let us know when you would like to stay with us again. We would be more than happy to block a room away from the elevator... More

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Additional Information about Crowne Plaza Hotel Chicago - Northbrook

Address: 2875 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Chicago - Northbrook 3.5*
Number of rooms: 311
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Also Known As:
Radisson Northbrook
Northbrook Radisson
Crowne Plaza Northbrook

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