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Crowne Plaza Hotel Chicago - Northbrook

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2875 North Milwaukee Avenue, Northbrook, IL 60062
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Crowne Plaza Hotel Chicago - Northbrook
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Crowne Plaza Hotel Chicago - Northbrook
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173 reviews from our community

Traveler rating
    74
    58
    27
    7
    7
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25
22
15
95
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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1 review
2 of 5 stars Reviewed March 14, 2015 via mobile

-cold showers, maintenance fixed it but left us with a black bath tub and broken pieces of metal scattered around the bathroom. Had to call for them to come clean it up, which they sort of did. -ask the front desk to send up more soaps that I had to repeat the request. -got kicked out of restaurant for not... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments - we are sooo sorry you experienced the issues with your bathroom. We will share your feedback with our maintenance team to ensure changes are made so a similar situation does not occur again in the future. Thank you so much for your feedback and we wish you safe travels! More 

Hernando, Florida, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 25, 2015

When I think Crowne Plaza I think excellent service, above average grounds/building. This Crowne is a semi - average MOTEL. There is nothing about this motel that says CROWNE but its name and dining! The restaurant was very good (breakfasts and dinners) and pricing wasn't at Crowne Plaza pricing!

Was this review helpful? Yes 2
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments - we appreciate you taking the time to provide your feedback and apologize for the difficulties you encountered. The staff and management of the Crowne Plaza Northbrook work hard to ensure all our guest have a pleasant and memorable experience. Thank you again for your comments and we do hope to see you again... More 

Reno, NV
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 24, 2015

Room thermometer has a sensor which detects if you are not in the room. Problem is the thermometer faces the hallway not, where are you sleeping. So, you wake up every morning freezing your tush off. Housekeeping was very inconsistent. Some days no coffee, some days no shampoo. Never consistent. Pool closed for winter. Small exercise room. If I have... More 

Was this review helpful? Yes 1
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your feedback! We appreciate your comments and apologize for the difficulties you encountered. We will share your feedback with the leadership team to ensure a similar situation does not occur. Thank you again for your comments and safe travels! More 

USA
Top Contributor
110 reviews 110 reviews
31 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed February 18, 2015

In the area on business, stayed one night. Very clean and nicely furnished room. Starting to show a little wear. Some holes in the wall paper, shower curtain missing grommets, that sort of thing. Nothing big, but starting to show. Other than that, easy check in. Room at the back overlooking the Forest Preserve. Quiet, good location.

Was this review helpful? Yes 1
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your feedback! We are excited to see you enjoyed your stay and look forward to seeing you again in the future! More 

Cleveland, Ohio
Top Contributor
154 reviews 154 reviews
98 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 27, 2015

This my 4th time staying here and it only keeps getting better. I come for a seminar every year and stay at least 3 nights. The rooms are large and the beds comfortable. There is a fridge and a small one cup coffee maker. The aromatherapy lotion and lavender spray for bedtime is a very nice touch. Sam at the... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you soo much for your feedback! We are excited you enjoyed your stay and we look forward to seeing you again! Thank you also for the great comments on our team and Sam - we are proud to have such a great associate as part of the Crowne Plaza Northbrook team. Thank you also for your feedback on housekeeping... More 

Tamworth, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2015

stayed here twice in 2014, once in August for 2 weeks and again in 1 week in October whilst on training for a company i work for. Hotel staff are very friendly and helpful, I was on 6th and 2nd floor rooms right next to the lifts, the rooms are very clean and spacious and well equipped with everything you'll... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

We are very excited you enjoyed your stay at Crowne Plaza Chicago Northbrook! Thank you for sharing your great comments and we look forward to seeing you again soon! Safe Travels More 

il
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 7, 2015

After attending a New Years Eve party at the Northbrook Hilton, which by the way was awesome, we decided to have breakfast at the Willows restaurant at the Crown Plaza. It was great. We didn't make reservations for the brunch at Allgaur's and the breakfast buffet at the Hilton was only from 7-9 a.m so we decided on the Willows... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

We are excited you made Crowne Plaza Chicago Northbrook a part of your New Years plans! Thank You! and we are equally excited to see you enjoyed your brunch and the service! Thank you for taking the time to share your feedback and we look forward to seeing you again in the future! More 

Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2015

This hotel was fantastic! Very quiet, clean, and friendly employees. They have a shuttle that can take you to nearby restaurants/shopping. The driver was very helpful with directions and city tips. Spacious, clean bathroom with good shower pressure and updated shower. Would definitely recommend this to friends and would return.

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you so much for sharing your feedback! We are excited you enjoyed your stay, and look forward to seeing you again in the future! Safe Travels! More 

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 26, 2014

The facility is older but well maintained. Rooms are well furnished with sleep number beds. However, this is a suburban location with no access to downtown. And the hotel shuttle is only good for 5 miles. And they are strict, and even if a driver says he will take you. There's a certain female front desk manger, Dont remember her... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your feedback - I appreciate your comments and apologize for the difficulties you experienced with the Front Desk. Thank you for sharing your experience and I will address your feedback and concern with the leadership team. Thank you for taking the time to share your comments - enjoy your holidays. More 

kaufman, texas
Top Contributor
54 reviews 54 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 13, 2014

They will do anything to make your stay comfortable. It is evident the management cares about guests and making sure they have what they need. Onsite restaurant has great food. Near lots of restaurants, relatively convenient to the airports (away from traffic).

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for the great comments on your stay at Crowne Plaza Chicago Northbrook! We are excited you enjoyed the hotel and appreciate you sharing your feedback! More 

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