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Crowne Plaza Hotel Chicago - Northbrook

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2875 North Milwaukee Avenue, Northbrook, IL 60062
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Crowne Plaza Hotel Chicago - Northbrook
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Crowne Plaza Hotel Chicago - Northbrook
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183 Reviews from our TripAdvisor Community

Traveler rating
    76
    63
    28
    9
    7
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27
22
16
102
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Carmel
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is an older property with a decent location near the Interstate. The staff here is very friendly, and plentiful. I'd have given it a 4-star rating if it weren't for the age of the rooms and the obnoxious and loud techno music in the bar.

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments - we are excited to say we are currently in the process of upgrading all of our public spaces at the hotel and look forward to having you stay with us again to see the great changes that have been made. Thank you for taking the time to share your feedback & Safe Travels More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Rooms, restaurant and bar are very good in Crown Plaza. The open swimming pool just adds the stay to be very pleasant. One of the best hotels in North brook, IL USA. They have the very friendly staff and the free shuttle service around the area was awesome specially if you want to go to shopping and don't have your... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments! We are excited you enjoyed your stay at Crowne Plaza Northbrook and look forward to seeing you again in the future! Safe Travels! More 

Phoenix, Arizona, USA
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited this hotel for a week-long business trip in February and was really pleased with the spacious room and the super comfy sleep number bed, and I cannot praise the staff enough - they went above and beyond to accommodate my requests. Being from AZ, I was ill-prepared for the dryness of the IL winter air, but the front... More 

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your feedback! We are excited you enjoyed your stay with us and look forward to seeing you again in the future - Safe Travels! More 

Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After American Airlines messed up my flights and promise to have a hotel voucher (sorry sir all the hotels are full). I found this hotel on the IHG app and booked. Excellent front desk experience! Very accommodating to organize a wake up call and taxi back to the airport. That extra detail of USB chargers excellent! Thumbs up

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments! We are sorry you had to experience a delay in your flights, but we were happy to have you as our guest and are excited to see you enjoyed the hotel and your stay - Safe Travels! More 

Benbrook, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel was great, there are alot of restaurants within 5 miles. We stayed for business but this hotel can be ideal for anyone. The staff was great, the check process was slow but we got good rooms. Hotel of choice if I need to travel to Northbrook.

Was this review helpful? Yes
Jhager45, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your great comments and for choosing Crowne Plaza Chicago Northbrook! We appreciate your comments and are excited you enjoyed your stay with us! We look forward to seeing you again soon! More 

Champaign-Urbana, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Highly disappointed with this hotel. It does not live up to the Crowne Plaza name in the least. I am here currently and can hear loud music coming from the bar. The lighting in the room is also poor and not conducive to working on a computer. Going along with being able to work from the room, there is supposed... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your feedback. The staff of the Crowne Plaza works hard to ensure all our guests have an enjoyable stay and we apologize for the difficulties you encountered. We appreciate you bringing them to our attention and we will address with the leadership team of the hotel to ensure your guestroom is looked... More 

Appleton Wisconsin
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room Type: 1 King Bed w/ couch, 7th floor Good: =============== * Mobile friendly charging outlet on desk that featured two USB ports (one labeled tablet) and two standard power outlets * Larger than average in-room fridge * Comfortable desk and chair * Comfortable bed (sink in - no bounce) with plenty of pillows * TV mounted high up on... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments! We appreciate all the feedback and are pleased to see you enjoyed your stay at the Crowne Plaza Chicago Northbrook! We look forward to seeing you again soon! Safe Travels! More 

1 review
4 of 5 stars Reviewed May 27, 2015

My stay was very comfortable. The rooms are large and well appointed. Comfortable sleep number beds. The dining experience was excellent also. Tasty food. Meeting rooms very nice. I really enjoyed my stay there except for a couple false fire alarms.

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your comments! We are excited you enjoyed your stay with us and look forward to seeing you again in the future. Safe Travels More 

Los Angeles
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed April 29, 2015

Admittedly, I am a fussy traveler. I have stayed at Crowne Plaza Hotel properties from Beijing to Washington D.C. This is an older hotel that, except for bright and cheerful carpeting, appears tired and in need of updating. Check-in did not go well. I was given the wrong room number. The bar had no servers... just a bar tender... I... More 

Was this review helpful? Yes 2
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments - we appreciate you choosing to stay with Crowne Plaza Chicago Northbrook. We apologize for the difficulties you encountered during your stay and appreciate the feedback - we do hope to see you again in the future and wish you safe travels. More 

1 review
2 of 5 stars Reviewed March 14, 2015 via mobile

-cold showers, maintenance fixed it but left us with a black bath tub and broken pieces of metal scattered around the bathroom. Had to call for them to come clean it up, which they sort of did. -ask the front desk to send up more soaps that I had to repeat the request. -got kicked out of restaurant for not... More 

Was this review helpful? Yes
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments - we are sooo sorry you experienced the issues with your bathroom. We will share your feedback with our maintenance team to ensure changes are made so a similar situation does not occur again in the future. Thank you so much for your feedback and we wish you safe travels! More 

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