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All 5 Northbrook hotels

Crowne Plaza Hotel Chicago - Northbrook

3.5 of 5 Hotel   |   2875 North Milwaukee Avenue, Northbrook, IL 60062
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Crowne Plaza Hotel Chicago - Northbrook
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80%
Ranked #2 of 5 hotels in Northbrook
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Emma M London, United Kingdom
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131 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
London, United Kingdom
Top Contributor
57 reviews 57 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel for 3 nights on business and it surpassed expectations. Service was great, all staff are friendly and welcoming, the room was cleaned to perfection and very well sized. The room service was good quality and served extremely quickly. The "sleep number" bed confused the life outta me but it was very very comfortable!! The FREE... More

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments! We are thrilled you had a great stay and enjoyed the property! Have a Great Day! More

evansvillle
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

We had a confirmed reservation for a room with 2 queen beds. They overbooked and only had a room with one king bed and a pull out sofa. Not acceptable for three people. Pull out is horrible. The thermostat has a MOTION SENSOR and it faces the entryway. After 6 minutes the air shuts off and won't restart until you... More

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments - I am excited you enjoyed the breakfast. We get a lot of great comments on the WIllows restaurant at the Crowne Plaza. I also want to apologize for the difficulties you experienced in your room with the energy management system. I will ensure our Chief Engineer reviews your guestroom... More

Philadelphia, Pennsylvania
Top Contributor
140 reviews 140 reviews
18 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Basically a pretty ordinary and fairly run down motel boasting a few little upgrades that often do not work like their sleep number beds. Rooms old and tired, bathrooms cramped and basic. Overall OK for one business night but not what it pretends to be.

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments & feedback - We appreciate that you enjoyed your stay for the evening you were here on business, and apologize for the overall feeling you had of the property. The staff and management of the Crowne Plaza work hard to ensure all our guests have a pleasant and comfortable stay.... More

Des Moines, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just spent 8 nights at this hotel to attend a convention. During my entire stay I was met with outstanding customer service and a comfortable well-cleaned room at ALL times! I truly can't say enough about the customer service. However, I never had any issues to complain about. Everyone was perfect from the concierge, front desk and maid service.... More

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments - we are thrilled you had such a great time during your convention! Thank you for your great feedback on the staff and the facilities and we look forward to seeing you at the hotel again soon! More

Coquitlam
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've experienced the following problems with this hotel: First, the noise in the room (on 2nd floor), disturbs the night's sleep. Noise is coming from 2 sources: from the kitchen (starts at 5am) and from the ancient air conditioning system in the room. Second, when checking out, I asked the receptionist to call a taxi. Instead of taxi, she called... More

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your feedback! I am glad to see you enjoyed the hotel, and I apologize for the shuttle arrangements - I will share that feedback with the front office staff. I also appreciate your comments on the noise - I will have engineering look at that guestroom in more detail to see if... More

Phoenix, AZ
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were there for a family event held mostly at the hotel and it was snowing pretty much non-stop during that weekend. So we spent 90 percent of our time in the hotel and it did not disappoint. You can count on an extremely friendly, efficient wait staff in the restaurant and at the front desk. Beds are Sleep Number... More

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Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you so much for your great comments! We love that you enjoyed your stay at the hotel and found the Crowne Plaza Chicago Northbrook to be a great place! I also appreciate your feedback on the closets and pillows - I will look into those! Thank you for staying with us & we look forward to seeing you again! More

Bangor, United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 11, 2014

Reason is that small things have changed. No more mugs or glasses on the room. Coffee in the bar is served in polystyrene cups. No shower curtain on arrival in room and late checkout agreed but not recorded against room so key disabled. On the plus side, breakfast however was very good, with something for everyone and bar meals were... More

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Elizabeth_C2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear Turkishvisitor, We want to thank you for taking the time to post your review, your feedback is extremely important to us. We appreciate your thoughts on the minor changes we have made for some times changes are difficult. We will take your comments into consideration and will review them with the rest of the staff. We are glad that... More

Oconomowoc, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

I have been staying at the Crowne Plaza Northbrook every week for 4 1/2 years. My company allows me to also stay at the Hilton, Hampton, etc., but I always choose this specific hotel. The reason I keep coming back to the same hotel is because the employees, managers, and owner make me feel like this is home away from... More

Was this review helpful? Yes 1
Elizabeth_C2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear Mr. Adams, We want to thank you for your warm and Lovely words. We appreciate your patronage and loyalty and are always looking forward to your next stay with us. We know that The Crowne Plaza is your home away from home and you are part of our Crowne family. We look forward to continuously be of service to... More

Doha, Qatar
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 2, 2014

Used the hotel when flights were canceled from Chicago. The place was far from airport and other side of the city. The rooms are nice with amenities. The wifi is free and works fine. There is shuttle service to airport so good to get there. The food was average but you can order pizza from nearby which was quick and... More

Was this review helpful? Yes 1
Elizabeth_C2875, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear Sudhir C, We would like to thank you for taking the time to post your review, we truly appreciate your feedback. We are pleased that you enjoyed all of our amenities and I will discuss your comments with our restaurant staff. Our goal is to deliver an excellent experience, as we can now only improve through the feedback from... More

Amherst, New Hampshire
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 23, 2014

The beds are relatively comfortable and the rooms clean. I was on the seventh floor and there was a constant sound like I was in a wind tunnel. I suppose I should have asked to move but I didn't. If you are expecting a gym this is a large closet with four or five machines. The pool was outside and... More

Was this review helpful? Yes 1
Elizabeth_C2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear BWCusato, We thank you for taking the time to post your candid review. Your feedback is extremely beneficial to us as we can only improve through the feedback from guest like you. I would have hoped you had contact the front desk with the noise issue we would have gladly moved you immediately. Our goal is to assure that... More

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Additional Information about Crowne Plaza Hotel Chicago - Northbrook

Also Known As:
Radisson Northbrook
Northbrook Radisson
Crowne Plaza Northbrook
Address: 2875 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Northbrook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Chicago - Northbrook 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Chicago Northbrook, located 20 minutes from downtown Chicago and 9 miles from O Hare International Airport (ORD). Business travelers to the Crowne Plaza Chicago Northbrook will enjoy our proximity to the headquarters of companies such as Allstate, ITW, AON, Combined Insurance, Kraft, Walgreen's, Siemens, Caremark and Anixter. With 15,000 square feet of meeting space, our hotel is well appointed to accommodate your Chicago area meeting, wedding, banquet and seminar groups. Our facilities and seasoned sales staff are prepared to offer an outstanding meeting experience to groups and conferences of 12 to 250 people. Leisure and business travelers alike will love the convenience of our hotel amenities such as free high-speed Internet, full service restaurant and bar, 24-hour room service, 24-hour business center and 24-hour fitness center. Don t forget to take time out during your visit to enjoy our outdoor pool. Visitors looking to experience the Chicago attractions such as Great America, Wheeling s famous Restaurant Row, and all the delights of Downtown Chicago will find the Crowne Plaza Chicago Northbrook ideally situated for an easy and accessible overnight stay. In addition to our hotel s location, guests of the Crowne Plaza Chicago Northbrook will be enthralled by our personal service, spacious guest room accommodations and special attentions to all your needs. ... more   less 
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