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All 5 Northbrook hotels

Sheraton Chicago Northbrook Hotel

3.5 of 5 Hotel   |   1110 Willow Road, Northbrook, IL 60062
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Ranked #4 of 5 hotels in Northbrook
A recent review
4 of 5 stars Reviewed October 4, 2012
JuJuinBama Trussville, Alabama
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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There are newer reviews for Sheraton Chicago Northbrook Hotel
See the most recent reviews
Trussville, Alabama
Top Contributor
58 reviews 58 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 4, 2012

This is a clean comfortable new Sheraton - really enjoyed the set up of this facility. I got a good deal on the room as it was booked through Hotwire. I am not sure if I would pay full price to stay here or even what full price is. However, I will say the staff is very friendly and went... More

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San Francisco, California
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 28, 2012 via mobile

Felt like set up if Hyatt Place - with half the service and half the room size. Wasn't impressed at all, service was scattered and dismissive. Internet was down most of my time there, and overall below average. Maybe I'm becoming a Marriott person? I wouldn't stay there again.

Was this review helpful? Yes 1
Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 4, 2012

There were 3 wedding parties staying at the hotel when we went, 2 of which had their ceremonies and receptions there. We were part of the third one, that had the ceremony and reception offsite. The rooms were nice and clean, the front desk staff were very friendly as were the majority of the restaurant and bar staff. We were... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 2, 2012

The Sheraton Northbrook is a pleasant stay. Located just north of The Glen it is convenient to many NorthShore locations. Close by are the usual upscale "fast food" places with even places like Whole Food, Lowes, and Costco fancied up for the NorthShore. The hotel is stylish.Some of the rooms are a long way from the one bank of elevators... More

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Senior Contributor
36 reviews 36 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed August 20, 2012

good luck getting a reservation. i called seven times in 24 hours. twice the call was not answerer. once i was transferred to room service. three times their 'system was down could i call back later". i finally asked "ashley" if she could call me back since there system is always down. the answer is "no". If it were not... More

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gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Dear ChiChiChicago. I apologize for your frustration trying to make a reservation. The issue of no-one answering the phones and our system being down is concerning to me. I don't have an Ashley at my hotel so I will contact our 800# to review the situation with them. Our standard is that our phones are answered within 3 rings at... More

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2012

First, I have to say that we found the hotel to be beautiful, fresh, immaculately clean. The room was comfortable, decorated in a pretty and restful Asian style. Bathroom big and well appointed. Not long after checking in, we heard barking coming from the room next door. At first, I thought it was a TV show but soon realized it... More

Was this review helpful? Yes 1
gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Dear SallyMinnesota. We are a dog friendly hotel, but not a barking dog friendly hotel. I understand from speaking with our front office manager that we were sold out the night you were here which caused the delay in finding another room to move you to. Our policy is that if a dog is barking, we notify the guest in... More

Scottsdale, Arizona
1 review
3 of 5 stars Reviewed August 6, 2012

I stayed at this hotel this past weekend for 3 nights. One of the things that absolutely drove me crazy was that every morning between 9:00am and 9:30am, I would start hearing house keeping go around to every door knocking "house keeping!". All THREE nights I was woken up by "house keeping!" knocking on everyones door. Even on my first... More

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gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Dear Thorn h. I understand what your saying. When you are staying in hotel on the weekend, it's usually your time to sleep in and relax. I have reviewed your note with my General Manager and he is using your example as a training tool. Our standard operating procedure is to access rooms that have already checked out and clean... More

4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2012

My wife, son and I were guests at this hotel at the end of July. This is a typical Westin - clean rooms, comfortable beds, great bathrooms. And, since it is about 30 minutes outside of Chicago, room rates were 1/3 of the prices you would find in the Chicago city core. Not to mention, this hotel is cleaner and... More

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gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

While I am happy with your kind comments, we unfortunately are not the Westin. I thought maybe you had stayed here but we only have 5 floors and you mentioned staying in room 911. I'm sure the Westin Chicago North Shore would appreciate your feedback also. Next time you are in town you should give us a try. We are... More

Akron, Ohio
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 15, 2012

My husband and I get room service occasionally when we travel, especially when we have an early morning start, but this has never happened to us before. We left the card to order room service breakfast on the doorknob at 11 pm, well before the 2am deadline. The next morning, no breakfast. Turned out the card was never picked up.... More

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Management response:

Thank you for your recent review or our hotel. I apologize that we missed your breakfast order. Breakfast is my favorite room service meal and I understand how that would have been a disappointing start to your day. I'm equally disappointed to hear our response when you called to let us know that we missed your order. There are several... More

Hong Kong
Top Contributor
51 reviews 51 reviews
41 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 3, 2012

Pretty much sums it up. Good sized rooms and bathrooms which are clean and in good condition. Bathrooms are well sized (but sorely need a fan for the humidity). Wifi was free with strong signal. Health club has about 10 different machines. Pool was small and not really made for more than kids, Food quality standard though I need to... More

Was this review helpful? Yes
Management response:

I loved your review. Thank you for taking the time to write. I can tell you are a seasoned traveller as you touched on all the things that are important for a guest interested in our hotel to know. I am not aware of the fan situation in the bathrooms and will meet with our facilities manager to discuss. Would... More

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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
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Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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