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All 5 Northbrook hotels

Sheraton Chicago Northbrook Hotel

3.5 of 5 Hotel   |   1110 Willow Road, Northbrook, IL 60062
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73%
Ranked #4 of 5 hotels in Northbrook
A recent review
3 of 5 stars Reviewed October 20, 2012
pletchm Johnson City, Texas
  • Reviews (111)
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111 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
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English first
There are newer reviews for Sheraton Chicago Northbrook Hotel
See the most recent reviews
Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 5, 2012

I stayed here in October 2012 with my wife and 2 kids. We had a room with 2 double beds but was disappointed. The beds seemed quite smaller than we normally see in a room the 4 of us stay. My wife and I are normal size and really had a hard time sleeping together in the bed. Also, I... More

Was this review helpful? Yes 3
Johnson City, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 20, 2012

I've stayed at this Sheraton many times since 2010 on business. It's a competent property that benefits from having very little competition close by, and it's newness is a big benefit. The staff has always been courteous and professional. The restaurant is fine. Exercise facilities are good (if a little small for a business traveler-oriented hotel). Rooms are well-sized with... More

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Madison
Top Contributor
209 reviews 209 reviews
176 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed October 9, 2012

Check in was pretty good, very friendly staff. Well explained features, club, etc. No upgrade. Lobby was clean. Pantry had a very small choice of items. When walked to room on 4th floor, I noticed bumps in the carpet. Turns out the bumps are from the carpet coming up from the floor, in the middle of the hall. Almost a... More

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Trussville, Alabama
Top Contributor
58 reviews 58 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 4, 2012

This is a clean comfortable new Sheraton - really enjoyed the set up of this facility. I got a good deal on the room as it was booked through Hotwire. I am not sure if I would pay full price to stay here or even what full price is. However, I will say the staff is very friendly and went... More

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San Francisco, California
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 28, 2012 via mobile

Felt like set up if Hyatt Place - with half the service and half the room size. Wasn't impressed at all, service was scattered and dismissive. Internet was down most of my time there, and overall below average. Maybe I'm becoming a Marriott person? I wouldn't stay there again.

Was this review helpful? Yes 1
Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 4, 2012

There were 3 wedding parties staying at the hotel when we went, 2 of which had their ceremonies and receptions there. We were part of the third one, that had the ceremony and reception offsite. The rooms were nice and clean, the front desk staff were very friendly as were the majority of the restaurant and bar staff. We were... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 2, 2012

The Sheraton Northbrook is a pleasant stay. Located just north of The Glen it is convenient to many NorthShore locations. Close by are the usual upscale "fast food" places with even places like Whole Food, Lowes, and Costco fancied up for the NorthShore. The hotel is stylish.Some of the rooms are a long way from the one bank of elevators... More

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Chicago
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed August 20, 2012

good luck getting a reservation. i called seven times in 24 hours. twice the call was not answerer. once i was transferred to room service. three times their 'system was down could i call back later". i finally asked "ashley" if she could call me back since there system is always down. the answer is "no". If it were not... More

Was this review helpful? Yes 1
gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Dear ChiChiChicago. I apologize for your frustration trying to make a reservation. The issue of no-one answering the phones and our system being down is concerning to me. I don't have an Ashley at my hotel so I will contact our 800# to review the situation with them. Our standard is that our phones are answered within 3 rings at... More

Minnesota
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2012

First, I have to say that we found the hotel to be beautiful, fresh, immaculately clean. The room was comfortable, decorated in a pretty and restful Asian style. Bathroom big and well appointed. Not long after checking in, we heard barking coming from the room next door. At first, I thought it was a TV show but soon realized it... More

Was this review helpful? Yes 1
gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Dear SallyMinnesota. We are a dog friendly hotel, but not a barking dog friendly hotel. I understand from speaking with our front office manager that we were sold out the night you were here which caused the delay in finding another room to move you to. Our policy is that if a dog is barking, we notify the guest in... More

Scottsdale, Arizona
1 review
3 of 5 stars Reviewed August 6, 2012

I stayed at this hotel this past weekend for 3 nights. One of the things that absolutely drove me crazy was that every morning between 9:00am and 9:30am, I would start hearing house keeping go around to every door knocking "house keeping!". All THREE nights I was woken up by "house keeping!" knocking on everyones door. Even on my first... More

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gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Dear Thorn h. I understand what your saying. When you are staying in hotel on the weekend, it's usually your time to sleep in and relax. I have reviewed your note with my General Manager and he is using your example as a training tool. Our standard operating procedure is to access rooms that have already checked out and clean... More

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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 
Number of rooms
161

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